2002 Cadillac Deville Owner Complaints

The contact owns a 2002 Cadillac Deville. The contact stated that while driving approximately 7 MPH and making a left turn, the vehicle suddenly shut off, causing the driver to lose control of the steering and crash into a tree. During the crash, the vehicle sustained front-end damage, but no air bag had deployed. No injuries were reported, and no police report was taken. The vehicle was later towed to a local dealer, who diagnosed that the ignition switch had failed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that the VIN was associated with NHTSA Campaign Number: 14V355000 (ELECTRICAL SYSTEM). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 80,000.

NHTSA ID

11653218

Incident

Mar 25, 2025

Mileage

80,000 mi

MY CAR WAS PARKED IN MY GARAGE WHEN THE HORN SOUNDED EXTREMELY LOUD AND WOULD NOT STOP I COULD NOT STOP IT SO I TOOK IT TO SHOP. THE DEALER SAYS THAT AIRBAG SHORTED OUT AND SHORTED OUT THE HORN. THEY WANT TO REPLACE AIRBAG AND HORN AT A COST OF $1109 WAS THIS AIRBAG RECALLED?

NHTSA ID

11394334

Incident

Jan 12, 2021

Mileage

164,000 mi

I WAS GOING TO DROP OFF SOME TRASH BAGS IN DUMPSTER AROUND THE BLOCK FROM MY HOUSE.AND WAS PARKED NEXT TO IT AT APTMENTS STREET.I PUT THE CAR IN PARK TURNED OFF ENGINE AND REMOVED THE KEYS POPPED THE TRUNK REMOVED TRASH BAGS CLOSED TRUNK AND GOT BACK IN DRIVER SEAT PLACED KEY IN JUST AS ALWAYS REAL EASY GOING AND TRIED TO TURN IT FOR HOUR IN HOT SUN THEN WALKED HOME CALLED TOW TRUCK WERE WE BROUGHT IT HOME WERE I LIVE MY HOUSE AND COST $164.00 DOLLARS AND IS IN SAME CONDITION AS OF NOW. *TR

NHTSA ID

11325916

Incident

May 25, 2020

Mileage

10,000 mi

WHILE DRIVING THE CAR WILL SHUT DOWN AND I WILL LOSE POWER STEERING AND POWER BRAKES AND I'M PRETTY SURE MY AIR BAGS ARE NOT WORKING EITHER

NHTSA ID

11320866

Incident

Apr 8, 2020

Mileage

180,000 mi

TAKATA AIR BAG, DO NOT KNOW IF THAT ITEM IS IN MY CAR BUT THEY SAY IT IS. ALSO LIKE SO MANY NORTHSTAR ENGINES THERE IS TROUBLE WITH THE HEAD GASKET, AND ACCORDING TO THE HYDROCARBON BLOCK TEST, MINE MUST BE REPLACED. IN ORDER TO REPLACE IT, THE ENGINE AND POWER TRAIN MUST BE REMOVED, AT MY EXPENSE. DUE TO THIS ISSUE, MY CAR CONTINUES TO TRY AND OVERHEAT AFTER ABOUT 29 MILES OF DRIVING. AFTER LISTENING TO THOSE FOLKS ON THE CADILLAC FORUM, I HAVE BEEN LEAD TO BELIEVE, THE OVERHEATING ISSUE MAY BE, PARTLY THE FAULT OF THE FINE THREAD HEAD BOLTS AND OR STUDS. MANY MECHANICS I HAVE SPOKEN WITH HAVE SAID THAT I NEED A NEW ENGINE, ALTHOUGH THE FOLKS ON THE CADILLAC FOURM HAVE SAID THAT TIME-SERTS, OR THE LARGER STUDS/BOLTS MIGHT FIX THE ISSUE. NEVER THE LESS, WITH EACH CADILLAC DEVILLE DHS WITH THE NORTHSTAR ENGINE I READ ABOUT, THE SAME ISSUE EXISTS FOR ALMOST ALL OF THEM, WHICH INDICATES TO ME THAT THERE WAS AN ISSUE IN THE ORIGINAL DESIGN OF POSSIBLY NOT USING A LARGE ENOUGH BOLT/STUD TO BEGIN WITH. EITHER THAT OR CADILLAC MAY HAVE HAD A PLANNED OBSOLESCENCE TYPE THING TO GET THE DRIVERS TO KEEP REPLACING THEIR AUTOMOBILES. AND THEY SAY RECALLS ARE NOT COVERING THIS DESIGN FLAW....

NHTSA ID

11242844

Incident

Jan 1, 2018

Mileage

100,000 mi

I HAVE THE LIGHT ON DASHBOARD OF AIRBAGS THE LIGHT NEVER TURNS ON PLUS BLUETOOTH DOESNT WORK AND SOME TIME IT DOESNT WANT TO TURN ON THIS HAPPEN LIKE 3 TIMES 1 IN THE GAS STATION 2 AT WALMART PARKING AND 3 AT HOME THIS HAPPEN DIFFERENT DAYS AND MONTHS FROM OCT ,2018, NOV ,2018 , AND JAN OF THIS YEAR 2019

NHTSA ID

11179817

Incident

Jan 28, 2019

WELL I NOTICE THAT SOME TIME THE KEY WORKS AND SOME TIME IT DONT. THE SEAT BELT GET STUCK SOME TIME AND I JUST FOYND OUT THE CAR HAD RECALLS

NHTSA ID

11165012

Incident

Dec 10, 2018

Mileage

192,000 mi

ENGINE STALLS SUDDENLY WHILE DRIVING/IN MOTION. RESTARTS WITH IGNITION SWITCH RESTART. APPEARS TO BE IGNITION SWITCH FAILURE.

NHTSA ID

11088654

Incident

Apr 10, 2018

Mileage

51,000 mi

WARNING LIGHTS,CHECK ENGINE LIGHT ON,STERING BAD.AIRBAG LIGHT ON OFF.CHECK RECALL THERE ARE 5.THE CAR WAS IN MOTION,HIGHWAY

NHTSA ID

10947986

Incident

Dec 8, 2016

Mileage

99,000 mi

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE ATTEMPTING TO START THE VEHICLE, THE KEY WAS JAMMED IN THE IGNITION AND COULD NOT BE MOVED TO START THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REFUSED TO DO THE RECALL REPAIR DUE TO INSUFFICIENT PARTS. THE VEHICLE WAS TOWED TO ANOTHER DEALER WHERE THE TECHNICIAN CLAIMED THAT THEY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND REPLACED THE WIRING HARNESS; HOWEVER, THE CONTACT WAS NOT PROVIDED WITH ANY SUPPORTING DOCUMENTATION. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

NHTSA ID

10887554

Incident

Jul 7, 2016

Mileage

135,000 mi

TAKATA RECALL: DRIVER'S SIDE REAR VIEW MIRROR LOST IT'S REFLECTION. THE MIRROR STARTED TURNING A DARK BROWNISH COLOR THEN STARTED LOSING ITS REFLECTION FROM THE TOP OF THE MIRROR TO THE BOTTOM. THERE IS NO VISIBILITY AT ALL IN THE MIRROR.

NHTSA ID

10882705

Incident

Apr 8, 2016

Mileage

98,000 mi

WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD

NHTSA ID

10862037

Incident

May 13, 2014

Mileage

140,000 mi

I GOT INTO MY CAR AT WORK TO GO TO A BUSINESS. I INSERTED THE KEY AND STARTED THE CAR AND THE AIR BAGS IN THE STEERING WHEEL AND THE PASSENGER SIDE OF THE DASH DEPLOYED BREAKING THE DASH AND THE WINDSHIELD. THE CAR WAS STATIONARY AND PARKED IN MY COMPANY'S PARKING LOT.

NHTSA ID

10851415

Incident

Mar 24, 2016

Mileage

160,000 mi

THE FACTORY SUPPLIED CAR 'SCISSOR' JACK STRUCTURALLY FAILED WHILE THE RIGHT FRONT OF THE CAR WAS BEING LIFTED. THE CAR WAS STATIONARY AND WAS BEING LIFTED ON A GARAGE FLOOR. THE FAILURE RESULTED IN THE CAR FALLING OFF THE JACK SUBSEQUENT TO THE TIRE BEING REMOVED. NO BODILY INJURY WAS SUSTAINED FROM THE FAILURE BUT THERE WAS DAMAGE TO THE BODY OF THE CAR, MOST VISIBLY WITH THE RIGHT FRONT FENDER BEING OFFSET ABOUT AN EIGHTH TO A QUARTER INCH AWAY FROM THE CAR'S FRAME.

NHTSA ID

10825541

Incident

Nov 15, 2015

Mileage

87,000 mi

2002 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO DEFECTIVE IGNITION SWITCH TUMBLER. *SMD THE CONSUMER STATED THE KEY WOULD NOT STAY IN THE IGNITION, WHICH CAUSED THE VEHICLE TO STALL. ALSO, WHEN THE CONSUMER TRIED TO REMOVE THE KEY, IT WOULD NOT COME OUT OF THE IGNITION. HE HAD TO DISCONNECT THE BATTERY, IN ORDER TO TURN THE VEHICLE OFF. *JB

NHTSA ID

10677132

Incident

Sep 1, 2015

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. AFTER THE VEHICLE WAS PARKED, THERE WAS SMOKE COMING FROM UNDER THE STEERING COLUMN. AFTER A FEW MINUTES, IT WAS INFORMED THAT THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V238000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ID

10766312

Incident

Sep 20, 2015

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

NHTSA ID

10762588

Incident

Apr 14, 2010

Mileage

120,000 mi

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE STALLED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 6/11/15*CN

NHTSA ID

10701990

Incident

Mar 24, 2015

THE CAR STARTED ACCELERATING, ON ITS OWN, UP TO 40 MPH FROM A STOP SIGN OR RED LIGHT. THE GAS PEDAL WAS NOT STUCK. LEGACY FORD IN LAGRANDE, OREGON HAS TOLD US IT IS AN INTERNAL PROBLEM AND THEY WILL HAVE TO PUT THEIR DIAGNOSTIC MACHINE ON IT. WE HAVE ALREADY PAID THEM 179.36 FOR LABOR, GASKET AND CLEANER. THEY HAD TOLD US TO BRING THE CAR TO THEM IF IT HAPPENED WHEN WE WERE IN TOWN SO THEY COULD TEST IT FURTHER. LAST WEEK I WAS IN TOWN AND IT HAPPENED SO I TOOK IT TO THEM. THEY COULDN'T DIAGNOSE THE PROBLEM AT THE TIME SO THAT IS WHY THEY NEED TO USE THE DIAGNOSTIC MACHINE. I TRIED TO REPORT THIS TO CADILLAC BUT THEY WEREN'T INTERESTED IN MY PROBLEM. *TR

NHTSA ID

10680702

Incident

Apr 16, 2014

Mileage

91,000 mi

PURCHASED VEHICLE FROM BROTHER 7 MONTHS AGO. AIRBAG WARNING WILL NOT GO OFF. GROUND WIRE DEFECT DEC. 2014 AND DEALERSHIP REPAIR SAME. THEY INDICATED EVERYTHING CLEARED OUT; HOWEVER, WHEN I LEFT DEALERSHIP PROBLEM STILL EXIST FOR AIRBAG. I HAVE ASKED ABOUT ANY RECALL BUT THEY DID NOT INDICATE ANY. THE GROUND WIRE REPAIR RESTORED ALL OTHER MALFUNCTIONS ON DASH BUT AIR BAG STILL ON. THEY DID INDICATE LOW VOLTAGE TO AIR BAG. DEALERSHIP VERY NICE BUT I AM STILL VERY NERVOUS OVER AIR BAG LIGHT BEING ON. REPAIR INVOICE [XXX] / DICK SHIRLEY DEALERSHIP BURLINGTON,NC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10680318

Incident

Jan 5, 2015

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG DEPLOYED WHEN THE VEHICLE WAS PARKED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

NHTSA ID

10679697

Incident

Dec 4, 2014

Mileage

84,000 mi

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ID

10676983

Incident

Aug 18, 2014

2002 CADILLAC DEVILLE. CONSUMER STATES UNSUCCESSFUL AT GETTING A REFUND FROM GM DUE TO THE RECALL FOR IGNITION CYLINDER ISSUE. *TA THE CONSUMER WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. IT REQUIRED THE REPLACEMENT OF THE IGNITION CYLINDER.*JB

NHTSA ID

10662777

Incident

Oct 22, 2013

2002 CADILLAC DEVILLE. CONSUMER IS NOT SATISFIED WITH THE RESPONSE BY THE DEALERSHIP FOR REIMBURSEMENT KEY RING RECALL. THE CONSUMER STATED WHEN HIS WIFE PLACED THE KEY IN THE IGNITION, AND TURNED IT, THE VEHICLE DIED AND SHE COULD NOT TURN THE IGNITION TO REMOVE THE KEY. THE VEHICLE HAD TO BE TOWED. ACCORDING TO THE REPAIR INVOICE, THERE WAS INTERNAL DAMAGE IN THE IGNITION LOCK. THE CONSUMERS REQUEST FOR REIMBURSEMENT WAS DENIED, BASED ON THE FACT, THE PART THAT WAS REPLACED WAS NOT PART OF THE RECALL. *JB UPDATED 01/29/15*JB

NHTSA ID

10661687

Incident

Feb 13, 2013

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED AND THE CHECK SECURITY SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 180,000.

NHTSA ID

10669730

Incident

Oct 15, 2013

Mileage

180,000 mi