RoadVitals

2013 Chevrolet Express Cutaway

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
4
Latest Jun 19, 2019
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains 4 NHTSA owner-reported complaints for the 2013 Chevrolet Express Cutaway, most frequently naming the engine and brakes categories. 272 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Engine266.7%
  • Brakes133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Brakes
Filed Jun 19, 2019

TL* THE CONTACT OWNS A 2013 CHEVROLET EXPRESS CUTAWAY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE BRAKE LINES HAD EXTENSIVE RUST, CORROSION, HOLES, AND WERE FRACTURED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO BERGER CHEVROLET (2525 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 949-5200) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER HAD NOT ISSUED ANY BRAKE SYSTEM RECALLS; HOWEVER, ONE TECHNICAL SERVICE BULLETIN FOR THE BRAKES WAS ISSUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

NHTSA ID
11221160
Incident
Jun 1, 2019
Mileage
20,000 mi
Engine
Filed Apr 13, 2018

THIS IS THE SECOND TIME I AM REPLACING THE RADIATOR. BECAUSE IT IS LEAKING FROM A SEAM ON THE TOP OF THE RADIATOR. EVEN THE MECHANIC SAYS IT IS A MANUFACTURERS DEFECT IT HAPPENED THE FIRST TIME AT AROUND 46000 MILES AND NOW AGAIN AT 120000. THIS IS NOT RIGHT !!!

NHTSA ID
11084919
Incident
Apr 12, 2018
Mileage
120,000 mi
Filed Oct 11, 2017

FAULITY CONTACT IN IGNITION SWITCH AND FAULITY NEUTRAL SWITCH. VEHIVLE DOES NOT START HAVE TO HOLD AUTOMATIC SHIFTER ON COLUMN TO START. NOT MAKING CONTACT WITH IGNITION.

NHTSA ID
11032981
Incident
Oct 11, 2017
Mileage
6,000 mi
Engine
Filed Jan 8, 2017

ENGINE WILL NOT START WHEN BELOW 30 DEGREES F.

NHTSA ID
10940399
Incident
Jan 8, 2017
Mileage
5,600 mi

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT3271P

This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.

General Communication

ELECTRICAL SYSTEM

Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.

05-03-08-002J

SUSPENSION

This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.

05-03-08-002J

SUSPENSION

This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.

23-NA-044

ELECTRICAL SYSTEM; ENGINE

This service bulletin provides information on AGM batteries that require less frequent charging in storage.

19-NA-237

ENGINE

This service bulletin explains how to identify possible DEF system contamination.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.