RING/PINION HAD NOISE AT TIME OF PURCHASE, THOUGHT IT WAS AXLE BEARING, BUT DEALER SAID IT WAS RING/PINION. WORKED ON REAR/END, STILL HAD NOISE, AT SPEEDS 45-50 MPH, EXCEPT WHEN YOU DEACCERLATE, NOISE WOULD QUIT. THOUGHT IT WAS REPAIRED , CARRIED BACK TO DEALER THEY CHANGED RING/PINION AGAIN, DRVE VAN IT HAD VERY LITTLE NOISE IN IT. DEALER WANTED ME TO DRIVE AND SEE IF IT WOULD STOP THE NOISE. AFTER ABOUT 500 MILES NOISE STARTED AGAIN GETTING LOUDER EVERY 50 OR SO MILES. CARRIED VAN BACK TO DEALER, TOLD THEM THAT THE NOISE WAS BACK IN MY VAN, AT WHICH TIME I WAS TOLD THAT THEY WOULD NOT BE ABLE TO DO ANY FURTHER REPAIR TO THE VAN. I QUESTIONED THE SHOP FOREMAN, SHE SAID THAT THE SLAP IN THR RING/PINION GEARS WERE IN SPEC. AT WHICH TIME I SAID IT WAS THE RING/PINION GEAR AT FAULT, THE WHINE AND ROAR WOULD QUIT WHEN YOU LET UP ON THE GAS. IT IS SO BAD THAT ANY PERSON RIDING IN THE BACK COMPLAINS AND MOVES TOWARD THE FRONT BECAUSE OF THE NOISE. BY THE WAY THE VAN IS A CONVERTED VAN THAT THE ONLY PROBLEM IS THE NOISE IN THE REAR END. WHEN THE SHOP FOREMAN TOLD ME THAT THEY WOULDN'T DO ANY OTHER REPAIR ON MY VAN, I ASKED WHAT WAS I SUPPOSE TO DO. THEY TOLD ME THAT I COULD CARRY IT TO ANOTHER DEALED FOR A SECOND OPINION, I TOLD HER THAT EVERY GM DEALER HAD ALL THE IMFORMATION ON MY VAN ON THE COMPUTER AND THAT I WOULD GET THE SAME REPLY FROM THEM. THEY SEEMED TO AGREE. SO THE NEXT THING I DID WAS TO CALL GM TO ASK THEM WHAT I SHOULD DO AT THIS TIME. I EXPLAINED THE SITUATION AND HE PUT ME ON HOLD AND HE TALKED TO THE SHOP FOREMAN FOR ABOUT 5-10 MIN. THEN HE CAME BACK ON THE LINE AND TOLD ME THAT THERE WERE NO RECALLS ON MY VANS REAR END AND PEOPLE WERE TRADING VANS IN ON TAHOE'S. HE SAID THAT THE VANS HAD A HIGH NOISE IN THEM. I TOLD HIM THAT THIS WAS MY THIRD CONVERTED VAN AND THAT I HAD NEVER HAD A NOISE IN ANY OF THEM. HE ASKED ME IF I HAD EXTENDED WARRANTY ON THE VAN, AND I SAID YES. HE TOLD ME THAT THEY WOULD NOT REPAIR THE VAN THAT I WOULD DRIVE OR TRADE IT. *AK
- NHTSA ID
- 705325
- Incident
- Mar 10, 1997