RoadVitals

1998 Chevrolet Malibu Suspension Problems

Owner-reported complaints naming the suspension system, filed with NHTSA

Data refreshed

Suspension reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
108
Latest Oct 1, 2014
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
11%
of 976 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
0
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 1998 Chevrolet Malibu submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 108 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming suspension

The 25 most recent of 108, in the owner's own words

BrakesHeating & air conditioningFuel system+1 more
Filed Oct 1, 2014

1998 CHEVROLET MALIBU. CONSUMER WRITES TO EXPRESS DISCONTENT WITH LOCAL DEALERSHIP. *TGW THE CONSUMER STATED THE BRAKE WAS SPONGY, THE ABS LIGHT ILLUMINATED AND THE AC WORKED ERRATICALLY, DEPENDING ON THE BLOWER SPEED AND WOULD SOMETIMES QUIT BLOWING COLD AIR AND WOULD START TO BLOW WARM AIR. THE CONSUMER STATED THE BRAKE FLUID WAS VERY LOW. THE DEALER WAS UNABLE TO FIND ANY BRAKE FLUID LEAKS. HOWEVER, TWO MONTHS LATER WHILE DRIVING, THE BRAKE PEDAL WENT TO THE FLOOR, BECAUSE THE FLUID HAD LEAKED OUT AGAIN. THE BRAKE LINES WERE REPLACED. IN ADDITION, TO THE BRAKE LINE ISSUE, THE SWAY BAR WAS BROKEN, A FUEL LINE WAS LEAKING AND THE LEFT REAR STRUT HAD FAILED. *JB

NHTSA ID
10639977
Incident
Oct 1, 2014
SteeringSuspension
Filed Dec 27, 2012

I WAS PARKING THE CAR IN MY DRIVE WAY AND ALL OF SUDDEN A LOUD NOISE COMES FROM UNDERNEATH AND THE CAR STEERS BY ITSELF IN THE WRONG DIRECTION WHERE THE OTHER CAR WAS ALREADY PARKED. I MANAGED TO STEER DUE TO THE SLOW SPEED THE CAR WAS MOVING BUT I REALIZED HOW BAD THIS COULD HAVE BEEN WHILE DRIVING THE CAR IN TRAFFIC AND AT HIGH SPEED RATES. WHEN I CHECKED WHAT HAPPENED, I NOTICED THAT THE FRONT END CRADLE THAT THE STEERING RACK MOUNTS TO, HAS RUSTED OUT AND THE WHOLE RACK AND PINION BECAME LOSE IN ONE OF THE MOUNTING POINTS. I AM VERY DISAPPOINTED WITH THE QUALITY AND WORKMANSHIP THEY PUT IN ONE OF THE MOST IMPORTANT PARTS OF THE CAR, WHERE STEERING, SUSPENSION, IN FACT THE WHOLE POWER TRAIN SEATS ON AND IT FAILED SO EASY. THE MANUFACTURE WAS TRYING TO SAVE SOME DOLLARS AT THE COST OF PEOPLES LIVES. *TR

NHTSA ID
10490238
Incident
Dec 21, 2012
Mileage
76,900 mi
Suspension
Filed Jun 22, 2012

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SPRING FAILED AND CAUSED DAMAGE TO THE FRONT DRIVER SIDE TIRE AND WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 53,924.

NHTSA ID
10462684
Incident
Jun 21, 2012
Mileage
53,924 mi
Suspension
Filed Jul 20, 2010

I HAVE A 1998 CHEVY MALIBU, AND THE SPRING STRUT SNAPPED IN HALF AND POPPED A HOLE IN MY TIRE, I HAD NO CONTROL OF THE VEHICLE AND ALMOST HAD A HEAD ON COLLISION WITH ANOTHER CAR GOING 45 MPH. LUCKILY THE CAR MOVED JUST IN TIME, I AM VERY SCARED FOR OTHER PEOPLE WHO OWN THIS CAR. IT JUST HAPPENED TONIGHT, SO I AM NOT QUITE SURE WHAT IS GOING TO BE DONE ABOUT THE CAR, BUT IM BEGGING YOU TO PLEASE MAKE THIS ISSUE PUBLIC! SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE, PEOPLE NEED TO KNOW BECAUSE IT CAN COST LIVES BY NOT SAYING ANYTHING. *TR

NHTSA ID
10344135
Incident
Jul 19, 2010
Mileage
160,000 mi
Suspension
Filed Aug 17, 2008

CAR WAS PARKED IN DRIVEWAY, I WENT INTO CAR TO GET SOMETHING OUT OF THE GLOVE COMPARTMENT ALL OF A SUDDEN THIS LOUD BANG! I WALKED AROUND THE CAR TO TRY TO FIND OUT WHAT CAUSED THIS, COULD NOT SEE ANYTHING OUT OF THE ORDINARY. I THEN SAT IN CAR AND TURNED THE STEERING WHEEL TO ONE SIDE, WENT OUT TO CHECK TIRES, BOTH TIRES TURNED. DID THE SAME FOR THE OTHER SIDE, ALL OKAY. GOT IN CAR, BACKED OUT OF DRIVEWAY AND THEN ANOTHER LOUD BANG. BACKED THE CAR UP INTO THE DRIVEWAY. HAD IT FLAT BEDDED TO THE REPAIR SHOP. AS THE OTHER COMPLAINTS ARE NOTED IT WAS THE SPRING - THE REPAIR MAN SAID THANK GOD YOU WEREN'T DRIVING THE CAR IT COULD HAVE CAUSED A SERIOUS ACCIDENT. HAD TO HAVE SPRING, STRUTS AND STRUT MOUNTS REPLACED. AT THAT POINT I WAS SO SCARED TO DRIVE THIS VEHICLE AND POSSIBLY HAVE THE SAME THING HAPPEN TO THE OTHER SIDE, I ASKED THEM TO REPLACE BOTH. I CALLED CHEVROLET HEADQUARTERS TO ASK IF THIS IS ON A RECALL OR IF THERE HAVE BEEN ANY OTHER COMPLAINTS LIKE THIS FILED, THE REPRESENTATIVE SAID THEY HAVE NO RECALLS AND NOTHING ON RECORD OF THIS PROBLEM WITH OTHER CHEVROLET MALIBU OWNERS. *TR

NHTSA ID
10238554
Incident
Feb 13, 2008
Mileage
81,000 mi
Suspension
Filed Jul 31, 2008

THE FRONT LEFT, DRIVER SIDE, SPRING BROKE WHILE DRIVING AT APPROXIMATELY 5 MILES PER HOUR ON A SMOOTH PAVED ROAD. THIS WAS THE 2ND TIME THIS HAS HAPPENED ON THE SAME CAR. THE FIRST TIME WAS THE RIGHT FRONT SIDE. I WAS DRIVING SLOWER SO THE TIRE DID NOT BLOW FROM THE SHARP BROKEN SPRING END RUBBING ON IT. THE SPRING WAS REPLACED WITH NO OTHER DAMAGE. AFTER READING ABOUT MANY OTHERS HAVING THE SAME PROBLEM I DECIDED TO SUMIT COMPLAINTS HOPING WE CAN PREVENT ANY INJURIES OR DEATHS. I CAN NOT UNDERSTAND WHY GM HAS NOT RECALLED THESE CARS AND HOW MANY ACCIDENTS GO UNREPORTED WITH THIS THE CAUSE. *TR

NHTSA ID
10236497
Incident
Jul 21, 2008
Mileage
112,222 mi
Suspension
Filed Jul 31, 2008

DRIVING AT APPROXIMATELY 10 MPH ON A SMOOTH DRY ROAD SUDDENLY THE FRONT RIGHT SIDE SPRING BROKE DAMAGING THE STRUT AND TIRE. THANKFULLY, THIS WAS AT A SLOW SPEED OR SOMEONE COULD HAVE BEEN KILLED. THE TIRE, SPRING AND STRUT WERE REPLACED. *TR

NHTSA ID
10236489
Incident
Sep 11, 2007
Mileage
102,619 mi
Suspension
Filed Jul 14, 2008

THE COIL SPRING ON THE PASSENGER SIDE STRUT SNAPPED INTO CAUSING A LARGE GOUGE IN THE TIRE DEFLATING IT IMMEDIATELY. LUCKILY, I HAD PULLED OFF INTERSTATE I-77 AND WAS IN A LARGE LEVEL PARKING SPACE. MY WIFE GOT IN THE CAR TO PULL UP AND PICK ME UP. AS THE CAR WENT LESS THAN A FOOT FORWARD A LARGE BANG WAS HEARD AND JOURNEY BEGAN TO GET HELP. TO AVOID RANDOM DETAILS OF 88 DEGREE HEAT AND HARDSHIP EVENTS, THE RESULT WAS A NEW TIRE, A NEW SPARE TIRE (DONUT), AN OVERNIGHT STAY AND EXPENSES AND A REPAIR BILL. THE STRUT WAS REPLACED WITH A USED ONE DUE TO THE FACT THAT WE WERE STRANDED AWAY FROM HOME AND HAD NO TIME TO WAIT FOR A NEW ONE TO BE ORDERED. WHAT REALLY DREW MY ATTENTION TO THE POSSIBLE SEVERITY OF THE PROBLEM WAS THAT IN A SMALL REPAIR SHOP WITH ONLY 4 BAYS (SHEPARD'S REPAIR, PARKERSBURG, WV) THERE SAT ANOTHER MALIBU OF POSSIBLY THE EXACT MODEL WAITING FOR A NEW STRUT TO BE SHIPPED IN. THE ODDS ARE RATHER STAGGERING THAT THIS EVENT COULD BE SO RANDOM AS TO NOT IN SOME WAY POINT TO A MUCH LARGER SCALED PROBLEM WITH THESE COILS. BOTH SNAPPED IN APPROXIMATELY THE SAME PLACE (EXCEPT HIS WAS THE DRIVER'S SIDE) AND NEITHER OF THE STRUTS THEMSELVES WERE LEAKING OR WEAK. NOW HOW DO I TRUST THE CAR FOR FEAR THE OTHER STRUT WILL BREAK OR EVEN THE REPLACEMENT FOR WHICH I KNOW NOT WHAT MODEL CAR IT WAS DISASSEMBLED FROM. *TR

NHTSA ID
10234213
Incident
Jul 7, 2008
Mileage
131,000 mi
Suspension
Filed Feb 29, 2008

WHILE MOVING THE CAR FROM THE GARAGE HEARD A LOUD BANG FROM THE LEFT FRONT SUSPENSION. I FOUND THAT THE SPRING HAD BROKEN AND WAS JAMBED AGAINST THE TIRE. I HAD THE CAR TOWED TO THE REPAIR SHOP. I WAS INFORMED THAT THE SPRING HAD BROKEN AND WE WERE LUCKY WE WERE NOT TRAVELING FAST ASUREDLY WE WOULD HAVE LOST CONTROL OF THE CAR AND WOULD HAVE BEEN FORCED INTO ONCOMOING TRAFFIC. THE SERVICE MANAGER TOLD ME THAT HE HAS HAD A RASH OF SPRING FAILURES WITH MANY GM MODEL CARS HE ATIBUTES IT TO POOR QUALITY MATERIAL IN THE SPRINGS. HE HAD TO REPLACE BOTH SPRINGS AND BOTH SHOCK STRUTS. I HAPPENED TO DROP BY THE DEALER WHERE I PURCHASED THE CAR AND HE ASKED HOW IT WAS WORKING I INFORMED HIM ABOUT WHAT HAD HAPPENED, HE WAS VERY SURPISED, AND THEN TOLD ME HE HAD A 2000 CHEV MALIBU ON THE LOT THAT HAD THE SAME THING HAPPEN WHILE STANDING. OF COURSE HE COULD NOT DO ANYTHING FOR ME. OUT OF WARRANTY. THE COST FOR THE REPAIR WAS $847.59 BUT WE ARE GLAD TO BE ALIVE. NO MORE GM CARS MADE WITH INFERIOR CHINESE METAL. AMERICANS TAKE HEED. *TR

NHTSA ID
10219711
Incident
Feb 24, 2008
Mileage
124,830 mi
Suspension
Filed Jan 24, 2008

THE COIL SPRING SNAPPED IN HALF WHILE I WAS IN MY CAR AND POPPED MY TIRE. I WAS TRAVELING AT EXTREMELY LOW SPEEDS, OTHERWISE IT COULD HAVE BEEN TERRIBLE. I REPLACED IT WITH A JUNK YARD SPRING AND STRUT SINCE I HAVE NEVER HEARD OF THIS TYPE OF FAILURE. SEVERAL WEEKS BEFORE THE FAILURE THERE WAS A LOW SQUEAK OR RUB COMING FROM THE FRONT WHEEL WELL. I THOUGHT AT THE TIME THAT IT WAS SNOW BUILD UP, BUT NOW I KNOW BETTER. *TR

NHTSA ID
10215875
Incident
Jan 14, 2008
Mileage
135,000 mi
Suspension
Filed Jul 31, 2007

TL*THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT THE FRONT STRUTS THAT HOLD UP THE VEHICLE WITH THE COIL SPRINGS WERE DEFECTIVE. HE STATED THAT THE COIL SPRINGS ARE NOT HEAVY ENOUGH. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THEY ARE AWARE OF THE DEFECT. THEY ALSO STATED THAT THERE ARE NO CURRENT RECALLS FOR THIS PARTICULAR YEAR, MAKE, AND MODEL OF VEHICLE. THE CONTACT STATED THAT THE FRONT RIGHT AND LEFT COIL SPRINGS WERE DAMAGED. THE STRUTS HAVE NOT BEEN REPAIRED BECAUSE THE PART THAT THE VEHICLE NEEDS MUST COME FROM ANOTHER GENERAL MOTORS VEHICLE. THE CURRENT MILEAGE WAS 87,742 AND FAILURE MILEAGE WAS 87,727. UPDATED 02-01-08. *KB

NHTSA ID
10197915
Incident
Jul 23, 2007
Mileage
87,727 mi
Suspension
Filed Jul 22, 2007

FRONT SUSPENSION COIL SPRING BROKE, PUNCTURING THE TIRE CAUSING BLOWOUT. *JB

NHTSA ID
10197168
Incident
Jul 16, 2007
Mileage
180,000 mi
Suspension
Filed May 29, 2007

LEFT SIDE, REAR COIL SPRING BROKEN. ONE MONTH LATER, RIGHT FRONT COIL SPRING BREAKS CAUSING COIL SPRING TO RUB ON INSIDE OF TIRE RESULTING IN TIRE DAMAGE. *TR

NHTSA ID
10191909
Incident
May 28, 2007
Mileage
104,400 mi
Suspension
Filed Apr 16, 2007

TL*THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT DROVE THE VEHICLE APPROXIMATELY 150 YARDS WHEN A POPPING NOISE WAS HEARD. WHILE DRIVING 10 MPH THE DRIVER'S SIDE OF THE VEHICLE COLLAPSED TO THE GROUND. THE CONTACT DISCOVERED THAT THE FRONT COIL SPRING FAILED AND CUT THE TIRE FROM THE WHEEL. THE VEHICLE WAS TOWED TO THE DEALER, AND THE COIL SPRING WAS REPLACED. THE CONSUMER STATED THAT THE CAUSE OF FAILURE WAS DUE TO A BATCH OF COIL SPRINGS THAT WERE IMPROPERLY HEAT TREATED. THERE WAS A DEFECT INVESTIGATION FOR THIS FAILURE , PE 03031. THE CONTACT STILL POSSESSED THE FAILED COIL SPRING AND TIRE. THE CURRENT AND FAILURE MILEAGES WERE 98,000. *AK THE CONSUMER HAS PROVIDED PICTURES OF THE DEFECT. UPDATE 05/04/07*TR UPDATED 06/20/07. *JB

NHTSA ID
10188017
Incident
Apr 3, 2007
Mileage
98,000 mi
SuspensionTires & wheels
Filed Apr 12, 2007

PASSENGER SIDE FRONT COIL SPRING BROKE, FOLLOWED BY DRIVER'S SIDE FRONT COIL SPRING. PASSENGER SIDE SPRING BEGAN RUBBING INTO TIRE, MELTED SIDE WALL OF TIRE. TIRE DESTROYED. REPLACED SPRINGS AND TIRE. *AK

NHTSA ID
10187645
Incident
Apr 4, 2007
Mileage
161,000 mi
Suspension
Filed Aug 25, 2006

DT*: THE CONTACT STATED WHILE MAKING A RIGHT TURN AT AN INTERSECTION, THERE WAS A RUBBING SOUND COMING FROM THE RIGHT FRONT WHEEL. A PRIVATE MECHANIC REMOVED THE RIGHT FRONT WHEEL, AND NOTED THAT THE SPRING FROM THE MACPHERSON STRUT HAD DETACHED AND DUG A GROOVE INTO THE SIDEWALL. THE MECHANIC REPLACED THE STRUT.

NHTSA ID
10166561
Incident
Aug 17, 2006
Mileage
84,800 mi
Fuel systemSuspension
Filed Apr 5, 2006

REPLACED WHEEL BEARINGS (COMMON GM PROBLEM, NO GREASE NIPPLE). HAVING FUEL PROBLEM (GETTING TOO MUCH). NOISE COMING FROM THE FRONT END (SOUNDS LIKE COIL SPRING). *JB

NHTSA ID
10154643
Incident
Mar 22, 2006
Mileage
171,000 mi
Suspension
Filed Mar 27, 2006

1998 MALIBU REAR SPRING BROKE OFF. CONSUMER DROVE VEHICLE TO DEALER AND MECHANIC DETERMINED THAT THE STRUTS AND SPRINGS NEEDED REPLACING. *TS ***NAR****JB

NHTSA ID
10154127
Incident
Jan 1, 1901
Suspension
Filed Jan 6, 2006

THE DRIVER SIDE FRONT COIL SPRING BROKE WHILE I WAS BACKING UP ON MY DRIVEWAY. I TOOK IT TO A TRUSTED LOCAL MECHANIC WHO REPLACED BOTH FRONT SUSPENSION UNITS WHICH INCLUDED THE STRUT, COIL SPRING AND MOUNTING PLATE. ACCORDING TO THE MECHANIC, IT'S SAFER TO REPLACE BOTH SIDES AT THE SAME TIME. I AGREED WITH HIM, WHO KNOWS IF I DID NOT REPLACE THE RIGHT SIDE IT COULD HAVE BROKEN WHILE DRIVING DOWN THE HIGHWAY CAUSING A SERIOUS ACCIDENT. THE RESULTS COULD BE DETRIMENTAL TO THE DRIVER AND OTHERS. MY 1998 CHEVROLET MALIBU HAS LESS THAN 57,000 MILES ON IT AND THE COIL SPRING SHOULD NOT BREAK IN HALF IN SUCH LOW MILEAGE. THAT SAID, I AM THINKING IF THERE''S ANY DEFECT IN THE DESIGN AND/OR BUILD MATERIAL OF THE COIL SPRING. I SPENT $634 TO FIX IT AND IT COULD HAVE COST MUCH MORE, INCLUDING MY LIFE, LOVED ONES AND OTHERS. I STRONGLY URGE NHTSA TO TAKE ACTIONS, INFORM GM AND BEGIN A RECALL CAMPAIGN IMMEDIATELY BEFORE SOMEONE GETS KILLED. REGARDS, SCOTT SHYU [email protected]. *NM

NHTSA ID
10147083
Incident
Jan 1, 2006
Mileage
56,523 mi
Suspension
Filed Oct 10, 2005

FRONT PASSENGER COIL STRUT BROKE WHILE DRIVING. RUBBED UP AGAINST TIRE. LEFT MY CAR IN THE PARKING LOT UNTIL I COULD AFFORD TO REPLACE IT. I TOOK THE CAR TO A TRUSTED LOCAL MECHANIC WHO FIXED MY CAR. FRONT PASSENGER COIL WAS REPLACED AS WELL AS THE TWO FRONT STRUTS. ALSO TWO NEW TIRES WERE REPLACED UP FRONT. *NM

NHTSA ID
10139226
Incident
Sep 10, 2005
Mileage
108,755 mi
Suspension
Filed Sep 16, 2005

DT: ONE OF THE COIL SPRINGS ON FRONT DRIVER' S SIDE PUNCTURED THE TIRE. THE CONSUMER DID NOT CONTACT THE DEALER OR THE MANUFACTURER. THERE WAS A BIG BOOM SOUND. THIS HAPPENED ON JUNE 14, 2005. *AK THE CONSUMER DID CONTACT THE MANUFACTURER, HOWEVER IT WAS NOT THE RESPONSE SHE HOPED FOR. *JB

NHTSA ID
10131960
Incident
Jun 14, 2005
Mileage
11,300 mi
Suspension
Filed Sep 14, 2005

SUDDEN FAILURE OF RIGHT FRONT SPRING CAUSING PUNCTURED TIRE SIDEWALL AND SUDDEN DEFLATION OF TIRE. *JB

NHTSA ID
10136456
Incident
Sep 15, 2003
Suspension
Filed Aug 6, 2005

WE DROVE OUR CAR TO OUR CAMP WHICH IS 60 MILES AWAY. THE NEXT DAY WE WENT TO MOVE OUR CAR WHEN THE FRONT END ON THE PASSENGER SIDE WENT DOWN WITH A HARD AND LOUD BANG. AT FIRST, WE THOUGHT IT WAS THE TIRE SINCE IT WAS FLAT, BUT WHEN WE LOOKED UNDER THE CAR IT LOOKED LIKE THE SPRING HAD BROKEN OFF AND PUNCTURED THE TIRE. WE HAD TO HAVE IT TOWED TO OUR DEALERSHIP. THEY TOLD US THAT THE SPRING WAS BROKEN AND THE STRUT AND THE MOUNT WERE ALSO BLOWN OUT. THEY REPLACED THE RIGHT FRONT STRUT, MOUNT AND THE SPRING. THEY ALSO REPLACED THE LEFT FRONT SPRING TO THE VEHICLE TO EVEN IT OUT. BOTH FRONT TIRES ALSO HAD TO BE REPLACED. THE TOTAL COST WAS $1171.43 WE COULD HAVE BEEN SERIOUSLY INJURED, IF THIS HAD HAPPENED ON THE HIGHWAY. WE HAD TAKEN OUR TWO GRANDSONS TO CAMP WITH US. (AGES 2 & 4) IT IS SCARY TO THINK WHAT COULD HAVE HAPPENED TO THEM, IF WE HAD BEEN IN A CRASH. FORTUNATELY, WE WERE JUST MOVING THE CAR A FEW FEET. *JB

NHTSA ID
10131804
Incident
Jul 17, 2005
Mileage
50,722 mi
Suspension
Filed Aug 3, 2005

(1) FRONT PASSENGER SHOCK SPRING BROKE IN TWO PLACES, I BEGAN TO HEAR A SLIGHT GRINDING NOISE (2) SPRING BROKE PUNCTURING THE TIRE AND FORCING THE WEIGHT OF THE CAR ON THE FRAME AND TIRE RIM (3) CAR WAS TOWED TO A GM DEALER, THE SPRING WAS REPLACED. TOW TRUCK DRIVER ADVISED THAT THIS IS THE FOURTH INCIDENT FOR THIS DEFECT THAT HE HAS SEEN. *JB

NHTSA ID
10131381
Incident
Aug 1, 2005
Mileage
137,000 mi
Suspension
Filed Jul 12, 2005

I WAS BACKING OUT OF MY GARAGE WHEN THE FRONT END OF THE CAR DROPPED DOWN WITH A HARD BANG. IT FELT LIKE THE WHEEL FELL OFF. THERE WAS A TERRIBLE NOISE WHEN I TRIED TO BACK OUT OF THE GARAGE. I LEFT THE CAR IN MY DRIVEWAY. THE NEXT DAY I CALLED FOR A FLAT BED TOW TO TAKE THE CAR TO THE DEALER. THE DEALER INFORMED ME THAT THE FRONT SPRING HAD BROKEN IN HALF AND DAMAGE THE STRUT. THE DEALER SUGGESTED THAT I HAVE BOTH SPRINGS AND BOTH STRUTS REPLACED AT A COST OF $1391.64 WHICH WAS PAID TO THE DEALER WHEN THE CAR WAS READY FOR PICKUP ON JUNE 24, 2005. ON JUNE 22, 2005 I FILED A COMPLAINT WITH GENERAL MOTORS. I CONTENDED THAT I COULD HAVE BEEN SERIOUSLY INJURED OR WORSE IF THIS HAPPENED ON A HIGH SPEED HIGHWAY WHICH IS WHERE I WAS GOING AT THE TIME. FORTUNATELY, THIS HAPPENED WHILE BACKING OUT OF MY GARAGE. I EXPLAINED TO GENERAL MOTORS REP. THAT THE SPRINGS SHOULD NEVER BREAK IN HALF AND THAT GENERAL MOTORS SHOULD ACCEPT RESPONSIBILITY FOR THE COST OF THE REPAIRS. AFTER 2 WEEKS, GENERAL MOTORS WOULD ONLY GIVE ME A $500 CREDIT TOWARDS A NEW CAR. I TOLD THEM THAT I AM NOT PLANNING TO BUY A NEW CAR AND THAT I WOULD LIKE SOME FINANCIAL RELIEF FOR THE COSTS OF THE REPAIRS. THEY REFUSED.

NHTSA ID
10128496
Incident
Jun 20, 2005
Mileage
65,600 mi

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Data on this page last refreshed .