Owner-reported complaints naming the body or structure system, filed with NHTSA
Data refreshed
Reports naming the vehicle structure, frame, body panels, doors, hood and trim. Every record below is an owner-reported complaint about the 2009 Chevrolet Suburban submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Dashboard cracked around the corner of the passenger side air bag and manufacturer did not recall. It appears there are many vehicles with this problem and could be a potential safety issue if the airbag malfunctioned and caused parts of dash to break and rupture air bag or fly into passengers of vehicle in the event of a crash.
DASH HAS CONTINUED TO CRACK - OVER 4 CRACKS THAT HAS AFFECTED THE DEFROST VENT, DASH AND NOW I RECEIVE PERIODIC AIRBAG WARNINGS UPON STARTING IGNITION AND/OR PARKING. I AM CONCERNED AS A DRIVER, MOTHER OF 3 AND CAREGIVER OF ELDERLY MOM THAT THE AIR BAGS WILL DEPLOY AT ANYTIME AND/OR NOT FUNCTION CORRECTLY UPON A CRASH OR COLLISION.
WHEN I BOUGHT THIS VEHICLE IN JANUARY, 2019, IT HAD A SMALL CRACK ACROSS THE MIDDLE OF THE DASHBOARD. NOW THE CRACK HAS EXPANDED AND THE WHOLE DASHBOARD IS LOOSE AND BOUNCES AROUND WHILE DRIVING THE VEHICLE.
CRACKED DASH IN 2 SPOTS
DASH CRACKED AND TOTALLY INPLODED. LOOSE PARTS EVERYWHERE. THESE PARTS FLY EVERYWHERE WHEN MOVING VEHICLE. AIRBAG LOOSE AND PROBALLY COULD IMPLODE WITHOUT WRECKING ACCIDENT. DEFINATELY A HUGH SAFETY FACTOR. MAYBE NAHTA WOULD LIKE TO DRIVE MY VEHICLE WITH COUPLE TOP EXECS FROM GM OVER COUNTRY ROADS AND DODGE LOOSE SCRAPHNEL.05/07/2019
DASHBOARD CRACKED ABOVE INSTRUMENT PANEL AND ABOVE PASSENGER AIRBAG. THIS OCCURRED WHEN VEHICLE WAS STATIONARY. THERE WAS NO SLOW PROGRESSION OF THE CRACKING, JUST ONE DAY ENTERED VEHICLE AND FOUND VERY LARGE CRACKS IN DASH AT POINTS ABOVE INSTRUMENT CLUSTER AND PASSENGER AIRBAG AREA.
DASHBOARD IN VEHICLE CRACKS THE PRODUCT IS MADE OF CHEAP PLASTIC MATERIAL AND INSTALLED FROM THE FACTORY WITHOUT ANY SUPPORT OR RUBBER WASHERS TO ALLOW FOR MOVEMENT CAUSING THE DASHBOARD TO CRACK AND CRUMBLE OVER TIME. THIS IS AN ISSUE FOR GM / CHEVY MODEL TRUCKS AND SUV 'S FROM 2007-2014.
MY DASHBOARD CRACKED IN TWO PLACES AFTER A FEW YEARS.. ONE OVER THE DRIVERS SIDE STEERING WHEEL AND AT THE CORNER OF THE PASSENGERS AIR BAG.. SEE PICTURES. FROM WHAT I AM HEARING THIS IS HAPPENING A LOT. WE HAVE ALWAYS BEEN CHEV SUB AND TAHOE BUYERS.. THIS IS NOT GOOD.
MY DASH HAS CRACKED IN SEVERAL LOCATIONS, TO THE POINT THAT PIECES ARE GOING TO START FALLING INWARD. THE LARGEST CRACKS ARE AROUND THE DRIVER SIDE HUMP ABOVE THE CLUSTER. THIS CRACK WAS NOT DUE TO ANY NEGLECT OR BANGING. IT JUST APPEARED ONE MORNING. IT HAPPENED ABOUT 6 MONTHS AGO. THANK YOU *TR
TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO FRACTURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DASHBOARD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
DASHBOARD ON THE DRIVER SIDED CRACKED INTO 2 PIECES. I AM NOT THE ONLY ONE WHO HAVE HAD THIS ISSUES. I FOUND QUITE NUMBERS OF OWNER HAVE THE SAME PROBLEM. THIS IS NOT THE QUALITY YOU EXPECT FROM $50K VEHICLE, I BELIEVE IT IS DUE TO "POORLY" FINISHED JOB. GM SIMPLY REFUSES TO TAKE FULL RESPONSIBILITY AND FORCES ME TO PAY SO CALLED, "DEDUCTIBLE". I BELIEVE THE NHTSA SHOULD LOOK INTO THIS MATTER. THANK YOU. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .