Owner-reported complaints naming the driver-assistance system, filed with NHTSA
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Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2020 Chevrolet Traverse submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Cracked exhaust & bracket back in 2023 causing a loud rattling noise. Now catalytic converter is cracked & gasket leak. Dealer does have notes that it was cracked & they noticed it in 2023 at 46k miles & that converter has now cracked causing engine light to turn on. Car does not speed up properly & GM only wants to cover 30 percent of cost.
Unknown to some, but yesterday Saturday around 12:30 I was inspecting the speaker ports in the rear 3rd row passenger area and I noticed these square tabs that says airbags, also in the very middle of second row the same thing but in the rear I was removing one of the mouldings to see why the speakers were not playing, upon inspection there are no speakers and neither are there any form of side and or rear collision safety devices ( airbags) other than seatbelts. If that truck were in an accident say like a T-Bone, or rear end collision, or side rear impact no one is guaranteed safely making out without adverse affects on their bodies and health. I'm starting to wonder if this traverse was salvaged and or restored. Why are there no safety features in this truck?!!
The transmission went out, when going out it causes the vehicle to jerk while at a high speed of 60mph and then after the jerking it stops in the highest gear almost causing a wreck and this all suddenly happens on an interstate.
When I place the car in reverse, the rear view image does not show on the display screen. This is a recurring issue when it’s approximately 75-85 degrees out. I did some research and found information on where you have done a recall of the 2020 Acadia for the exact same issue, requiring a replacement of the coaxial cable. I wanted to let you know the same issue is happening in the 2020 Traverse.
The contact owns a 2020 Chevrolet Traverse. The contact stated that while the vehicle was shifted into reverse(R), the back over prevention camera screen was black. The contact stated that the failure was intermittent but was a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the video module needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 36,000.
Display screen for camera is black with indicator of camera malfunction. In for repair at dealer 3 times 1) first diagnosis was the video control module, that was replace and worked for a few months 2) second time black screen, diagnosis was rear camera, that was replaced, worked a few months. 3) black screen again, currently in for repair again
Vehicle turned in front of our traverse we where traveling approximately 30mph struck other car broadside and no air bag deployment? But odor of airbag in our Vehicle was present. But there no deployment visible? Body shop states no issues with airbag system. But they are replacing airbags in repair of our vehicle. "The airbag systems are faulty and unsafe"
THE SURROUND VISION SYSTEM NOT WORKING. IT WAS OCCASIONALLY, NOW IT DOES NOT WORK AT ALL. WE ONLY GET A DARK SCREEN WITH A RED HAZARD TRIANGLE. IT STARTED THE DAY WE BOUGHT THE CAR AND THE DEALER CLAIMS THEY HAVE ANOTHER CAR LIKE MINE AHEAD OF ME WITH THE SAME PROBLEM. SINCE THE LAST WEEK OF DECEMBER THEY HAVE CLAIMED THAT GM DOES NOT HAVE A FIX FOR THIS ISSUE. I MADE A COMPLAINT WITH MY CHEVROLET CUSTOMER SERVICE CASE # 9-6485705057, BUT I DON'T GET ANY ANSWERS FROM THEM EITHER. I AM NOT SURE IF THIS SYSTEM IS TIED INTO THE ADAPTIVE BRAKING/CRUSE, BUT I HAVE YET TO HAVE THE VEHICLE TAKE ACTION IN THAT REGARD. IN CHECKING THAT OUT. I GOT WAY CLOSER THAN I FELT COMFORTABLE WITH, I KEEP WAITING FOR THE CAR TO REACT TO THE CLOSING DISTANCE BUT IT NEVER DID. I BACKED IT OFF MYSELF. I WAS WELL WITHIN TWO CAR LENGTHS OF THE VEHICLE AHEAD (55 MPH) AND CLOSING IN AT ABOUT 3 OR 4 MPH. IF YOU HAVE TO BE CLOSER THAN THAT FOR IT TO ACTIVATE THEN I WILL NOT BE USING IT. I HAVE BEEN DEALING WITH THIS DEALERSHIP FOR SEVERAL YEARS, AND HAVE PURCHASED 3 AUTOMOBILES FROM THEM. THEY HAVE PERFORMED THE REGULAR SERVICE AND WARRANTY WORK ON ALL OF THEM WITH NO PROBLEMS AT ALL. FOR THEM TO HAVE AN ISSUE FIXING IT IS NOT TYPICAL OF THE SERVICE I HAVE RECEIVED FROM THEM IN THE PAST. SO, WHEN THEY TELL ME GM DOES NOT KNOW HOW TO FIX THE ISSUE. I HAVE TO BELIEVE THEM UP TO A POINT. WITH THE SMALL WINDOWS IN THE BACK OF THIS VEHICLE. VISIBILITY IS EXTREMELY LIMITED, AND IT IS A SAFETY ISSUE. IF THEY CAN'T KEEP THE BASIC SURROUND VISION SYSTEM WORKING. HOW ARE THEY GOING TO MAINTAIN AUTONOMOUS VEHICLES TO A LEVEL THAT PROTECTS ALL INVOLVED?
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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