2020 Chevrolet Trax Suspension Problems

Repeatedly disply reduce engine warning, , stabiliTrak / traction warnings, loss of power while driving, and dashing board goes dark.

NHTSA ID

11705494

Incident

Feb 10, 2025

The contact owns a 2020 Chevrolet Trax. The contact stated that while driving and making turns, the steering wheel had to be turned to the intended direction completely for the vehicle to turn as needed. The contact also stated that while driving and depressing the brake pedal to come to a complete stop, the vehicle failed to respond as intended, causing the braking distance to be extended. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side lower control arm had failed due to defective factory assembly. The dealer replaced the lower control arm, and the vehicle was repaired. Additionally, the contact stated that the A/C system was inoperable, and the infotainment system screen was significantly hot and turned off intermittently while driving. The vehicle was taken to an independent mechanic, where the A/C system motor was replaced; however, the failure persisted. The contact was advised that the A/C system motor was not the cause of the failure, and the contact was referred to the dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

NHTSA ID

11685876

Incident

Oct 9, 2024

Mileage

60,000 mi

The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you

NHTSA ID

11616885

Incident

May 30, 2024

I'm contacting nhtsa to make a recall request on chevys 2020 trax . less than 3 years old and has 23,300 miles , the chevy trax needed both control arms, both side tie rod ends , 2 alignments. I'm going to say to nhtsa I think chevy didn't manufacture the 2020 trax with strong enough front suspension and steering parts. What component or system failed or malfunctioned, and is it available for inspection upon request? The both front bottom control arms . I asked the ourisman dealership to give them to me after the repair was paid they didn't give . and the ourisman dealership said it was only one bad inner tie rod end but both where bad . I had the tie rod ends replaced at independent service center and they kept and gave me the old bad tie rod ends. How was your safety or the safety of others put at risk? If these parts broke off during driving would be a deadly crash of multiple vehicles especially on a interstate. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes by to ourisman dealerships and one independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? by the chevy dealerships but they didn't give me the parts after the repair but I did ask for the parts. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, didn't

NHTSA ID

11571662

Incident

Sep 10, 2023

This is the either 5th or 6th complaint for this vehicle. I am making after almost 6 months, most of which my car has been in the dealership. The brakes locked up in the parking lot at my bank, I noticed the signs that it was about to lock up and pulled into the parking lot before it threw a code. I was in fact on the phone with the dealership when it happened. They sent their tow truck and as of today the car has now been in their possession for 3 weeks. I got a call from the dealership telling me they are replacing the brake booster. This car now has over 2,700.00 in new parts, this doesn't count the labor cost. This includes, coil pack, plugs, master cylinder, fuse box, abs module and related pressure valve and brake switch. The manager said they are running out of ideas and parts to replace. When I asked him what happens if this still doesn't fix it, he said that that situation was to unheard of to consider. I pointed out that if the dealership can't find the problem then GMC needs to step up because I still have 3 years left to pay for this car and that eventually there either have already been others who've died or there will be in the future, because unless this car is defective, it can't be the only one like this. I wonder how many people have died from this and it just wasn't caught that this problem caused it. I also explained that my next step would be to find a lawyer.

NHTSA ID

11506349

Incident

Jan 12, 2023

This is the 5th time my car has broken down with this problem, the brakes lock up on the highway and the "stabilitrak" service light comes on. (suspension) This time there was a gasoline tanker right behind me. If this man hadn't been such an experienced tanker driver, I would now be a bloody spot on the highway, my kids would be without their mom, my husband widowed and my grandchildren would have to be happy just hearing stories about me. I would be in the local grave yard, six feet under. So far, I have had a new fuse block, master cylinder, coil pack with plugs, abs module, pressure valve and a new brake switch. That was as of 2 weeks ago, my car broke down again last night, as reported above. My car, which I just made a payment of $635.00, and is just now at 51,000 miles is less than 3 years old. I am truly afraid to drive it, I don't know who to contact at Chevrolet or GMC there has to be some kind of recourse or are they not able to fix the BRAKES on a car???

NHTSA ID

11502740

Incident

Jan 19, 2023

This is the second complaint I have filed, but it is the 3rd time my car has been at the dealership for the same thing. The brakes lock up without warning and the traction control error light and stabilitrak error light come on. This time the transmission didn't go into limp mode it just shut down. The 1st repair, dealership told me that it was a corroded fuse block. I paid to repair that. The day the car was released back to me, it broke down, required towing 3 miles after I left the dealership. I towed it back. They said they couldn't find problem, I told them to drive exact same route, they did, it locked up again. Mechanic then said the master cylinder was binding up on the inside and it was replaced. Six weeks later it failed the same way again, had it towed. Dealership said it was the abs module and a valve, replaced those. They put a rush on it as it was right before Christmas, two days after Christmas it broke down again. It is currently at the dealership, and I was told that they can't figure out what's wrong with it????? Each time it has locked up, I have been in traffic, once doing 70 mph highway, once doing 60 mph highway I managed to pull off but then blocked an on ramp to a bridge on a highway, once going uphill in town at 35 mph. Each time I narrowly missed hitting other people and once almost got run over by a gasoline tanker. In any of these events I could have either died or killed someone else. Each time there was no warning at all, no lights, noises or anything. Even if I get my car back, I will be terrified to drive it. My husband said, and I quote, "I will bleed through my eyes before I buy another Chevy" end quote. My local dealership is doing everything they can, but I am getting frustrated, because sometimes they have a loaner car and sometimes they don't. I work two jobs, since my husband got sick with covid-19 last year and spent 10 days on a ventilator. He can't work like he used to, so I am picking up the slack, please help us.

NHTSA ID

11500250

Incident

Dec 29, 2022

Something broke onthe suspension and I lost control of the car

NHTSA ID

11450865

Incident

Feb 7, 2022

FROM NEW THERE WAS A SIGHT BUMP WHEN TAKING OFF FROM STOP AT 15,000 MILES IT HAPPENS ALL THE TIME LIKE SOME ONE TAPPED YOUR BUMPER. IT IS PRONOUNCED AND CONSTANT. AS WELL AS WHEN YOU STOP ON A HILL THE CAR ROLLS BACK LIKE DRIVING A STANDARD MAKING IT DANGEROUS FOR ANYTHING BEHIND YOU. PERSON ANIMAL ITEM. HILL ASSIST DOES NOT WORK. DEALER SAYS NO CODES NOTHING TO FIX. ITS WARRANTEED FOR 60,000 MILES, UNTIL IT BREAKS OR THROWS A CODE.. THIS DOESN'T MAKE IT RIGHT OR SAFE. VERY TERRIFYING WHEN YOU TAKE THE FOOT OFF BREAK AND YOU START ROLLING BACK. AND THE CLUNK / BUMP GETTING LOUDER AND MORE PRONOUNCED IS TERRIFYONG

NHTSA ID

11404059

Incident

Apr 22, 2020

Mileage

15,000 mi