2020 Chevrolet Trax

Radiator, ta 80k Miles the seal broke and causing a coolant leak, upon looking at forums related to my car there are NUMEROUS complaints, my safety was at risk because my car could've overheated and shutdown when traveling and caused a major accident. The Trax is known for this issue, yet no recalls or anything. There was no accident associated with this but I am truly hoping someone gets ahold of Chevy/GM about this issue

NHTSA ID

11770502

Incident

Oct 30, 2025

The car gets overheated. I spent lots of money and still have the same problems

NHTSA ID

11770281

Incident

Oct 9, 2026

I purchased a vehicle from GM Murfreesboro. I didn’t know this at the time of purchase, they sold me a used vehicle with a different vin number registered to a gray trax. [XXX] has been part of this scam. How safe is my vehicle? They sold us the car in the dark. Paid full price. I checked my vin number and it pulled up a gray trax with different features. The door didn’t close, gas tank does sense appropriately, the seal on the car is broken, the front windshield has suction cup marks on the inside and freezes with ice inside the windshield. I’ve purchased other cars from them. They probably did the same thing. I just happened to check the vin against the federal database. They are working with several local cops and tracy chavez at the dmv to do this. [XXX] made any warranty work impossible. [XXX] helps with any repairs. Was unwilling to fix this probably because this is a federal offense to charge a vin number. I have the specific local cop cars who have been at the dealership. You can’t send this to [XXX] because local law will impede this investigation and TN TBI and FBI are corrupt. Local law: [XXX], [XXX], [XXX], [XXX], [XXX], [XXX], [XXX], [XXX], [XXX] FBI, [XXX]( Case XXX), [XXX] and [XXX]. Please see the picture of the gray vehicle from the dealership with two vin numbers. Acquired 29 XXX. Two cops outside dealership. I’ve purchased a number of vehicles through this dealership. How many other vins and features were removed? Add [XXX] and [XXX], [XXX] for local law abusing power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11767833

Incident

Jan 15, 2020

I purchased a vehicle from GM Murfreesboro. I didn’t know this at the time of purchase, they sold me a used vehicle with a different vin number registered to a gray trax. Mark Norman has been part of this scam. This vin is signed to a gray trax. I’ve purchased several vehicles before from this dealership. I don’t know how many other vehicle vin tampering has occurred to myself or other consumers. They replaced parts from Amazon and not oem parts. They gave me tires which were discolored. I asked for new tires before I left and they refused. I’ve had power/electrical issues, a bad battery installed by them, sensor issues, has inappropriate sexual statements, and other women complained about this as well. My case is white with different grapes than the gray trax. They sold us the car in the dark. Paid full price. I checked my vin number and it pulled up a gray trax with different features. The door didn’t close, gas tank does sense appropriately, the seal on the car is broken, the front windshield has suction cup marks on the inside and freezes with ice inside the windshield. I’ve purchased other cars from them. They probably did the same thing. I just happened to check the vin against the federal database. They are working with several local cops and tracy chavez at the dmv to do this. Mark Norman made any warranty work impossible. Bubba Ruffner helps with any repairs. Was unwilling to fix this probably because this is a federal offense to charge a vin number. I have the specific local cop cars who have been at the dealership. You can’t send this to Tennessee because local law will impede this investigation and TN TBI and FBI are corrupt. The police are involved: Kelvin Jones, Eric Bauder, wortman, Murphy, Lawson, and mark shaffer FBI.

NHTSA ID

11767793

Incident

Jan 15, 2020

The exterior lighting system failed due to a severely eroded rear license plate wiring harness and a damaged, melted electrical connector piece, causing the connected lamp assembly (GM Part 13502178) to fail 7 separate times. Total failure of the rear illumination reduces nighttime vehicle visibility to other motorists, increasing rear-end collision risks. Furthermore, the eroded, melted harness creates an un-fused short circuit risk, posing an ongoing thermal/fire hazard inside the rear bumper. The failure loop was officially reproduced and confirmed by Hertrich Chevrolet on September 29th, 2026. Two other Hertrich Chevrolet dealerships had replaced/ repaired this part and they clearly misdiagnosed the core electrical issue six times previously by only replacing the plastic housing. No dashboard warning lamps appeared; symptoms were restricted to broken mounting clips and burned-out bulbs from heat degradation, which first appeared in June 2021 under the factory warranty. The failed components are AVAILABLE for inspection, as the vehicle is currently held in dealer custody under an open warranty ticket waiting for parts.

NHTSA ID

11767768

Incident

Jun 1, 2021

My 2020 Chevrolet Trax has experienced recurring brake problems for approximately two years. The issue involves the brake pedal becoming unusually resistant and the vehicle failing to brake normally when I apply the pedal. The vehicle and affected components are available for inspection. My first known documented occurrence was August 21, 2024, one day after I picked up the vehicle from AutoNation Chevrolet. I had dropped it off July 29, 2024, and picked it up August 20, 2024, after it was diagnosed and repaired for reduced-power issues, including shaking while driving. On August 21, 2024, I was driving normally when I attempted to brake. The brake pedal suddenly became resistant and the vehicle would not stop normally. I repeatedly pressed the brake pedal without resolving the problem. I pulled the emergency brake and waited. Approximately five minutes later, the dashboard displayed a “Service StabiliTrak” warning, along with the ABS and check-engine lights. After the warning lights appeared, the brakes began functioning normally again. This is the first occurrence I personally documented on my phone to my knowledge. Over the past two years, I have taken the vehicle to the dealership and/or Big O Tires approximately 15 times for service and repairs, including work I was told could help resolve the issue. These visits also included routine services such as tires, oil changes, and emissions testing. Despite repeated service and recommended repairs, the brake problem continues. The vehicle is currently at the dealership as of August 11, 2026, being diagnosed for the same recurring brake issue. This problem has repeatedly placed my safety, the safety of my 6-year-old child, and the safety of other drivers and pedestrians at serious risk. The intermittent loss of normal braking makes it difficult to safely stop or avoid a collision. I have repeatedly sought professional assistance, but the underlying issue has not been permanently resolved.

NHTSA ID

11756588

Incident

Aug 21, 2024

CRITICAL SAFETY INCIDENT / LIFE-THREATENING VEHICLE FIRE HAZARD. On January 2, 2026, I purchased a 2020 Chevrolet Trax. Within less than five months, while driving in active traffic, the vehicle suffered a sudden, catastrophic powertrain failure. The vehicle completely lost all acceleration, leaving me trapped and stranded in a highly dangerous roadway position. Immediately following the power failure, the engine bay filled with heavy smoke and began severely overheating. The vehicle came within moments of bursting into a full thermal engine fire. This vehicle was a rolling death trap that almost killed me on the road. No one is taking this life-threatening safety failure seriously. The selling dealership refused to address the known hazard, forcing a predatory repossession that destroyed my financial life while leaving a severely defective, fire-prone vehicle completely unaccounted for. I need an immediate federal investigation into this vehicle before this defect causes a fatal fire for another driver.

NHTSA ID

11750507

Incident

Jul 12, 2026

The contact owns a 2020 Chevrolet Trax. The contact stated that the rear passenger-side seat belt failed to retract, and the rear driver-side seat belt later failed to retract, resulting in both rear seat belts being unable to retract or adjust. The contact stated the failure prevented the installation of a child safety seat, rendering the vehicle unsafe for transporting an infant. The vehicle was taken to the dealer, who confirmed that no recalls or warranty coverage applied to the failure and provided a diagnostic fee for further inspection. The manufacturer was not notified of the failure, and the vehicle remained unrepaired. The failure mileage was approximately 23,000.

NHTSA ID

11749069

Incident

Jan 1, 2025

Mileage

23,000 mi

This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3

• Improvements to OnStar functionality.

This Preliminary information communicates to the technician a repair direction when a failed programming event occurs when replacing the Instrument Panel Cluster.

This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary information communicates to the technician a repair direction when a failed programming event occurs when replacing the Instrument Panel Cluster.