2025 Chevrolet Trax

I am submitting this complaint regarding the rearview camera on my 2025 Trax, which has been inoperative since early 2026 & is now the subject of a recall. I contacted my dealership in March to have the rearview camera repaired. the part was on back order & I was advised that the repair could not be completed. The camera remains inoperative as of Sept 2026, more than six months after I initially attempted to have it repaired, I received the official recall on 9/22/26. I am particularly concerned about the length of time this known safety issue has remained unresolved. this vehicle is regularly driven by my daughter, who received her driver's license in July 2024. During the period in which the camera has been inoperative, she has been involved in two backing incidents. In one incident she backed into a pole in the school parking lot, causing damage to the vehicle. In another, the passenger-side mirror struck a mailbox while she was backing out of a driveway. I cannot establish that the absence of a functioning rearview camera caused either incident. However, both occurred while the vehicles camera was unavailable, depriving the driver of the rear visibility the system is designed to provide during backing maneuvers. I believe these incidents demonstrate the real-world safety concern created by operating this vehicle for an extended period without a functioning rearview camera. My concern is also that I attempted to have this defect corrected months before receiving the recall notice, but the necessary part was unavailable & remains unavailable. I have been required to continue operating a nearly new vehicle without an important safety feature despite making a timely effort to have the problem repaired. I am requesting NHTSA document this complaint, including the two backing incidents & review the unavailability of parts for the recall. I would also like GM to provide a prompt remedy so that the vehicle can be returned to its intended & compliant safety condition.

NHTSA ID

11766381

Incident

Mar 2, 2026

I own a 2025 Chevrolet Trax, VIN [XXX]. I am experiencing unusually high fuel consumption compared with the vehicle’s normal fuel economy. I am having to refuel significantly more frequently than expected. I am also experiencing a completely black rearview camera. I am requesting that both issues be documented as safety/defect complaints and investigated to determine whether they are related to known problems with this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ID

11765539

Incident

Apr 4, 2026

During an accident when impacted in the front of vehicle not a single airbag deployed

NHTSA ID

11762455

Incident

May 22, 2026

The contact owns a 2025 Chevrolet Trax. The contact stated that while in reverse(R), the rear-view camera displayed a blank image. The contact discovered through the insurance company that the VIN was included in NHTSA Campaign Number: 26V539000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact made several attempts to speak with the manufacturer but was forced to leave voice messages each time. The vehicle was not repaired. The failure mileage was approximately 9,700.

NHTSA ID

11762081

Incident

Aug 7, 2026

Mileage

9,700 mi

Component that malfunctioned: loose Inner and outer tie rod end following repair preformed at a dealer on 8/20/2026. This component is essential for proper steering and if this would have failed while driving the joint can shear or free from the knuckle as the driver looses control of the steering. additionally, this sudden loss of control would have likely resulted in a serious if not fatal accident. I am an auto technician by trade at a independent repair shop, me and a fellow technician verified the inner and outer tie rod have more than 0.5mm of movement documented by video inspection, we removed the inner tie rod boot and uncovered the inner tie rod was not completely threaded into the rack, we completed threading it but the play is still present. This component was allegedly inspected and repaired on 8/20/26 with the return of clunking noise presenting on 9/3/26. I have not returned to this establishment. No warning lamps are illuminated, the only symptoms are a sharp suspension clunk and noise while turning right. the vehicle was returned to me in an unsafe condition by a known GM dealership. It is unknown to me the exact extent of the service as they did not provide me with any physical records as requested by me.

NHTSA ID

11762004

Incident

Aug 20, 2026

The contact owned a 2025 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, there was an abnormally loud bang, and the vehicle lost automotive power. Several unknown warning lights were illuminated. The contact was able to pull over to the shoulder of the road, and the vehicle was towed to a local dealer. The engine was replaced under warranty. The failure mileage was approximately 20,227.

NHTSA ID

11761356

Incident

Sep 16, 2025

Mileage

20,227 mi

The contact owns a 2025 Chevrolet Trax. The contact received a notification of NHTSA Campaign Number: 26V539000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11760424

Incident

Aug 28, 2026

Faulty air condenser. Condenser had a hole.

NHTSA ID

11756122

Incident

Aug 7, 2026

This PI is to instruct dealer on diagnostic procedures that need to be completed prior to replacing a radio or IPC display

This Preliminary Information provides the dealer information of the location of the rear seat child anchors.

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

This Preliminary information communicates to the technicians a diagnostic tip if a technician loses communication with the image processor #2 and how to restore communication

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

This Preliminary information communicates to the technician the repairs direction for addressing a customer concern of no airflow from dash vents when using air conditioning after an extended drive time.