RoadVitals

2020 GMC Acadia

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
107
+1 complaint in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
6
Latest Sep 22, 2022
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4
2 injuries, 0 deaths reported

Overview

Our database contains 107 NHTSA owner-reported complaints for the 2020 GMC Acadia, most frequently naming the engine, electrical and powertrain (other) categories. 6 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 885 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

6 campaigns cover this model year

View all 6

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
22V709000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Sep 22, 2022
95,231 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
The risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
The remedy: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.
General Motors, LLCManufacturer number N222378380View on NHTSA.gov
21V115000

TIRES

Feb 25, 2021
33,838 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
The risk: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
The remedy: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
General Motors, LLCManufacturer number N212329050View on NHTSA.gov
20V684000

TIRES

Nov 5, 2020
7,516 units potentially affected
The defect: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
The risk: Overcured tires may experience a carcass break in the sidewall resulting in a sudden air loss or could develop a belt edge separation which could lead to partial or full tread/belt loss. Either condition increases the risk of a crash.
The remedy: GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.
General Motors LLCManufacturer number N202319030View on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

PE22006ClosedPreliminary Evaluation

Rear-View Camera Failure

Opened Jul 22, 2022
Closed Nov 21, 2022

On July 22, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22-006) to assess alleged failures of the rear-view camera (RVC) in Model Year (MY) 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles. The complaints report that the screen for the RVC is black, sometimes with a red triangle and a circle with a line through it. To date, ODI has received a total of 18 complaints and several EWR Field Reports with allegations of the RVC image failing to display when the vehicle is in reverse. The reports have been received over the past 28 months with most occurring with low vehicle mileage.During the investigation, ODI learned incorrect crimping specifications were utilized in the production of the coaxial cable connector. Improper crimping leads to loss of connection between the RVC and dashboard screen that results in failure of the RVC image to display. Failure or malfunction of the RVC image to display results in reduced visibility of the area behind the vehicle. This limited view may lead to an increased risk of incidents resulting in injury and/or property damage while the vehicle is in reverse.The improperly crimped connectors were only present on subject vehicles equipped with the optional RVC surround vision feature (UV2). Vehicles not equipped with the optional RVC surround vision feature were not affected by this failure. On September 28, 2022, General Motors (GM) filed a defect information report (NHTSA number 22V-709) recalling certain MY2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional RVC surround vision feature (UV2). GM will replace the coaxial cables with properly crimped connectors.In view of the recall action being taken by GM, ODI is closing this preliminary evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances. The ODI complaints cited above can be viewed at www.nhtsa.gov. The ODI identification numbers for the complaints cited above can be found below: 11343838, 11390254, 11406709, 11415261, 11415501, 11425365, 11429267, 11431846, 11446363, 11463278, 11463901, 11471702, 11475437, 11476809, 11477176, 11481806, 11484360, and 11484360.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERALed to recall 22V709000

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 107
Driver assistanceElectricalEngine
Filed Nov 4, 2026

GETTING A MESSAGE THAT SAYS STERRING ASSIST IS REDUCED DRIVE WITH CARE. THIS IS A KNOW ISSUE WITH GMC ACADIAS. THE ENGINE COOLANT THERMOSTAT NEED REPLACING. THIS IS A COVERED REPAIR ON 2021 AND LATER MODELS WHERE RECALLS HAVE BEEN ISSUED. IT IS SAFETY ISSUE AND SHOULD BE COVERED ON THIS MODEL AS WELL. MY CAR ONLY HAS 37K MILES ON IT.

NHTSA ID
11775557
Incident
Oct 30, 2026
Steering
Filed Oct 4, 2026

Thermostat housing failed. Got the message of "Steering Assist Is Reduced – Drive With Care". Have seen this numerous times in message boards. Has been reproduced. Safety is put at risk with the steering assist reduced. Mine happened on an highway.

NHTSA ID
11768830
Incident
Oct 4, 2026
EngineSteering
Filed Sep 30, 2026

Engine thermostat not functioning properly, therefore the display stayed on cold and would not show temp. It also cause the fan to run fast to cool engine. The AC would not cool and reduce power steering assist error message comes on. This is a known problem by GM and there is a recall for this issue on many of these vehicles, other GMC and Cadillac vehicles. Our vehicle should be added to the recall list!

NHTSA ID
11768037
Incident
Sep 24, 2026
Electrical
Filed Sep 21, 2026

Receive error message about Power steering that shuts off AC and Temperature gauges. Happens constantly when vehicle is driven on freeway. Requires the battery to be disconnected and it resets until the next time.

NHTSA ID
11765941
Incident
Sep 18, 2024
Driver assistance
Filed Sep 21, 2026

The rear camera does not operate 100% of the time. This has happened multiple times over the year.

NHTSA ID
11765902
Incident
Sep 19, 2025
EnginePowertrain (other)
Filed Sep 21, 2026

2020 GMC Acadia bucks/hesitates when I take off or slow down and speed back up. Mechanic looked at it can see engine is having random misfires. We have tried plugs, transmission fluid, looked at everything we could think of. The condition improves if I put into AWD but still exists and worsens for a period of time after it shifts back into FWD mode. My mechanic has done a lot of research and found that one possible issue was a stretched timing chain but since it is out of warranty I just couldn't afford to have them tear it down it is an enormous job to see if that was the issue. It also lines up with other known issues like the auto stop issues and possibly a fuel pump issue. I have seen many people complaining online about this particular issue but not many on here and no recalls on my vehicle regarding the known issues

NHTSA ID
11765876
Incident
Sep 21, 2026
Engine
Filed Sep 21, 2026

Engine thermostat not functioning properly, opening too early and not allowing engine to operate at proper engine temperature. Check engine light comes on, reduce power steering assist error message comes on, engine temperature gauge reads cold when vehicle has been running for an extended period of time. This is a known problem by GM and there is a recall for this issue on many of these vehicles, other GMC and Cadillac vehicles. Our vehicle should be added to the recall list.

NHTSA ID
11765790
Incident
Jan 1, 2025
Brakes
Filed Sep 10, 2026

While driving my 2020 GMC Acadia SLT AWD Turbo with my young daughters in the vehicle, the brake pedal suddenly and sporadically lost all hydraulic pressure and sank nearly all the way to the floorboard. The vehicle would only gradually roll to a slow stop. Simultaneously, the dashboard illuminated with ABS and Service ESC notifications. After turning the vehicle completely off and restarting it, the braking system temporarily reverted to normal function before randomly failing again on a subsequent drive. The vehicle was brought to a local brake shop where it was dangerously misdiagnosed, and it is currently at a GMC dealership for an emergency teardown. Previously, without any warning, the vehicle would also experience a brake failure upon backing out of my garage. Once the brake was immediately pressed again, it would work. This intermittent loss of total stopping power constitutes a severe, life-threatening manufacturing defect.

NHTSA ID
11763346
Incident
Sep 7, 2026

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIC5650N

This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3

PIT5698F

This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.

PIP4902W

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

PIT5099J

PI to help diagnose A/C concern

PIT3271Q

This preliminary information communicates information about how to determine if a wheel and tires size change is available.

PIP4902V

This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

GMC Acadia by model year
YearComplaintsRecallsInvestigationsIssue Index
2027000—
2026102164.7
2025690145.6
2024620148.5
2023504060.7
2022523058.2
20211562159.5
2020Viewing1076164.5
20193892053.6
20183992050.8
20177074051.4
20162364052.4
20152434051.2
20144636258.4
20131353260.9
20122965259.2
20112695258.2
20103434255.3
20093317461.6
20088545255.7
20074285254.9

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.