RoadVitals

2023 GMC Acadia

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
40
+2 complaints in 30 days
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Oct 12, 2023
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
4
4 injuries, 0 deaths reported

Overview

Our database contains 40 NHTSA owner-reported complaints for the 2023 GMC Acadia, most frequently naming the powertrain (other), engine and electrical categories. 4 safety recalls have been issued covering this model year; and 576 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
23V681000

VISIBILITY:WINDSHIELD

Oct 12, 2023
42 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023 GMC Acadia and 2024 Cadilac XT5 and XT6 vehicles. The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body.
The risk: A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
The remedy: Dealers will inspect the windshield and apply primer and urethane sealant. If the windshield is damaged, the dealer will replace it. Repairs will be performed free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232419690.
General Motors, LLCManufacturer number N232419690View on NHTSA.gov
23V172000

POWER TRAIN:AUTOMATIC TRANSMISSION

Mar 16, 2023
8,744 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
The risk: A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
The remedy: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
General Motors, LLCManufacturer number N222389310View on NHTSA.gov
23V043000

POWER TRAIN:DRIVELINE:DRIVESHAFT

Feb 2, 2023
10 units potentially affected
The defect: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
The risk: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
The remedy: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
General Motors, LLCManufacturer number N222393410View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

View all 40
Seat belts
Filed Aug 7, 2026

The contact owns a 2023 GMC Acadia. The contact stated that after further inspection, the contact became aware that the second-row middle seat belt buckle failed to latch securely into the seat belt buckle and failed to remain securely locked. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

NHTSA ID
11755449
Incident
Mar 15, 2024
Mileage
35,000 mi
Driver assistancePowertrain (other)
Filed Jul 28, 2026

I find the location of the lower gear shifters + and - to be physically far away from a driver's normal reach, making a driving hazard. If you want to change gears as is typical in mountain driving in steep descents, the driver has to lean awkwardly away from all mirrors and standard driving position making it a potentially hazardous situation for the driver and occupants to be in. It has nothing to do with comfort, but rather normal functionality, keeping the driver and their attention unadjusted on the road, all surroundings with minimal, if any changes to their physical posture while in the drivers seat. The location of the gear shifters are in a totally unorthodox location, nearer to the passenger, rather than the driver.

NHTSA ID
11753346
Incident
Jul 28, 2026
Powertrain (other)
Filed May 20, 2026

The contact owns a 2023 GMC Acadia. The contact stated that while driving, the vehicle lost motive power in low gears while accelerating. There was a slight shudder. There were no warning lights illuminated. The contact stated that the vehicle was shuddering and shaking every 30 seconds. The vehicle was taken to the local dealer, where unknown repairs were conducted under the EVAP warranty. The vehicle was not diagnosed or repaired for the initial failure. The dealer test drove the vehicle but did not experience a failure. The failure recurred after leaving the dealer. The manufacturer was not notified. The failure mileage was approximately 65,000.

NHTSA ID
11739034
Incident
Nov 1, 2025
Mileage
65,000 mi
EnginePowertrain (other)
Filed Apr 2, 2026

Vehicle would not run due to a failed fuel pump control module. With a non-running engine, the transmission could NOT be placed into Neutral to be able to movie vehicle out of the road. Needed tow truck to move vehicle. This condition placed many people at risk as the vehicle could not be moved out of the way until a tow truck arrived.

NHTSA ID
11728726
Incident
Apr 2, 2026
Fuel systemPowertrain (other)
Filed Mar 31, 2026

The contact owns a 2023 GMC Acadia. The contact stated that while driving on the highway at an undisclosed speed, the vehicle stalled, and the engine lost automotive power. The vehicle was able to restart. During a second failure, the vehicle lost automotive power and stalled in the middle of the highway, and the vehicle was unable to restart. An alert message was sent by OnStar reporting a transmission or engine failure and advised that the vehicle needed immediate service. The vehicle was towed to the dealer where it was diagnosed with a fuel pump module failure. The manufacturer was not notified of the failure. The failure mileage was 24,749

NHTSA ID
11728307
Incident
Mar 15, 2026
Mileage
24,749 mi
Visibility
Filed Mar 29, 2026

I was driving on the highway, and the sunroof was closed and the cloth screen that would allow or not allow sun to come through was also closed. Then out of nowhere there was this explosion sound which scared me so much, I almost wrecked the car and at first, I thought maybe someone shot at my car and shot one of my windows but as I got to the side of the road I realized that none of my windows in the car had been shot and that it was the sunroof and I noticed that cause pieces of glass came into the car from the sides of the cloth barrier. This happened so fast and was so loud that it almost caused me to hit the other car in the lane to the left of me on the highway. Thank goodness I was able to react fast and pull the car back into my lane. I contacted the dealership and they indicated that they had not heard about this before and that I would need to talk with the service department but that it is closed now and not something that would typically fall under warranty. I did check online and see that this is a known issue for this vehicle so I don't understand why it would not be fixed cause it is going to hurt someone at some point. I am trying to get someone to look at it to get it fixed. There was no warning of anything. It just exploded all of the sudden and glass was all over.

NHTSA ID
11727817
Incident
Mar 28, 2026
Driver assistance
Filed Mar 25, 2026

Infotainment system freezing, screen shaking, touch screen not working, disconnecting from android auto, unable to connect to phone.

NHTSA ID
11726886
Incident
Jan 12, 2026
Powertrain (other)
Filed Feb 28, 2026

My 2023 GMC Acadia consistently makes a sound at lower speeds when it is changing gears. For example, accelerating or accelerating for stoplights. The sound is kind of a ka clunk. The technician can find nothing and does hear the sound when we go for a test ride. I am worried that the sound indicates a transmission problem. The VIN search does not show a recall for my vehicle.

NHTSA ID
11721182
Incident
Oct 10, 2025

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

PIT5099J

PI to help diagnose A/C concern

PIT5966F

This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.

PIT6519

This preliminary information is to inform technicians and customers that the voice command will be inoperative when trying to open applications. Engineering is investigating and this PI will be converted to a bulletin when a repair is available.

PIC6540J

This Preliminary information communicates to dealers a procedure to reset the radio.

PIC6626A

PI created to guide technicians through radio restriction process

PIC6551B

This Preliminary information communicates to dealer to perform a MEC reset for wireless projection issues

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

GMC Acadia by model year
YearComplaintsRecallsInvestigationsIssue Index
2026610—
2025610042.4
2024550039.4
2023Viewing404061.0
2022473058.1
20211462159.3
2020976164.7
20193792054.8
20183902051.9
20177014052.8
20162344052.5
20152424051.7
20144616259.5
20131343260.2
20122965260.7
20112695258.7
20103434255.7
20093317461.6
20088545255.7
20074285254.9

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.