2023 Volvo XC40

On August 25, 2026, with my family in the car, my 2023 Volvo XC40 Recharge issued a collision-avoidance warning when there was nothing in front of us. No crash, injuries, or damage resulted. I reported the event in writing to the selling dealer, Volvo Cars Danvers, on September 15, 2026. This was not an isolated event. On September 4, 2026, the system activated again while the car was sitting still in traffic, stopped a safe distance behind the cars ahead; that event was reported separately. Despite repeated written requests beginning in early October 2026 for the manufacturer's event reports for these events, the dealer has produced no report or account for either event. I am concerned that a driver-assistance system that warns without cause could cause a sudden, unexpected vehicle response in traffic.

NHTSA ID

11775678

Incident

Aug 25, 2026

Liquid intrusion in the center console from a routine cup holder spill penetrated unshielded wiring harnesses. This caused progressive electrical failures, including loss of engine power and power steering, failure of the SRS passenger airbag occupant sensor, 12V battery drain, and uncommanded movement of the power driver's seat while driving—which surged forward and pinned the driver against the steering wheel. Dealer repairs are approximately $5,000 to date with active hazards remaining

NHTSA ID

11774101

Incident

Oct 10, 2026

9/4/26: 2023 Volvo XC40 Recharge made an uncommanded collision-avoidance correction at a dead stop. No obstacle ahead, no driver input. No crash/injury. Two prior false alerts (8/25, 8/27). Reported to Volvo Cars Danvers 9/15/26; no finding.

NHTSA ID

11768225

Incident

Sep 4, 2026

Sometimes when I start the car, the infotainment has no sound and I have to reboot it. This affects maps, blinkers, safety, anything using audio. When I reboot I lose access to all audio and video in the car. This happens a couple times a month. Sometimes I don’t notice it until I’m already under way.

NHTSA ID

11767657

Incident

Sep 11, 2026

I was pulling into a parking space at very low speed and was in the final stage of positioning the vehicle in the parking space. I was intentionally controlling the vehicle’s movement by gradually lifting my foot from the brake pedal. Instead of continuing to move forward slowly as expected, the vehicle suddenly accelerated forward with substantial force and speed greater than would be expected from simply releasing the brake pedal, and crashed into a cement wall. I did not intentionally press the accelerator or attempt to accelerate the vehicle. The collision caused substantial damage to the vehicle. The repair estimate is $14,644.25. The vehicle was NOT in cruise control. The Volvo-installed rubber floor mats were securely attached to the factory retaining pegs on the floor and were not loose or displaced. The vehicle’s Forward Collision Avoidance system did not engage or provide an automatic braking intervention before the vehicle struck the cement wall. The airbag did not deploy. The seat belt did not lock into place during the crash. I am submitting this complaint because the vehicle was being maneuvered at extremely low speed during a parking maneuver and unexpectedly accelerated forward with sufficient force to cause a collision with a cement wall, and resulted in significant vehicle damage. I am concerned that this may represent a safety defect. I request that NHTSA investigate whether this incident is part of a broader pattern involving the 2023 Volvo XC40 B5 mild-hybrid, including accelerator/throttle system, brake system, transmission, electronic controls, sensors, software, or communication between these systems. And consider examination of the vehicle’s electronic data, including accelerator-pedal position, brake-pedal position, throttle commands, engine-control-module data, transmission commands, brake-control-module data, diagnostic trouble codes, freeze-frame/event data and relevant software versions immediately preceding the collision.

NHTSA ID

11765706

Incident

Sep 10, 2026

The vehicle intermittently loses all audio output, including music/media, turn-signal sounds, lane-change/blind-spot warning tones, parking/reverse proximity sensor alerts, and other vehicle chimes. I have experienced this problem for more than one year, and it has become significantly more frequent/severe following the latest software update. When the failure occurs, visual displays and cameras may continue to function, but the associated audible safety warnings are completely absent. This creates a safety concern because the driver may not realize that important warning tones are unavailable, including while changing lanes or maneuvering near other vehicles or objects. The issue can temporarily be corrected by rebooting/resetting the vehicle's infotainment/head-unit system, but the problem returns. We have had to perform this reset at least 10 times in the past several months. The problem appears to involve the vehicle's electrical/infotainment audio system and affects multiple safety-related audible warning systems. The issue existed prior to the most recent software update but has worsened since the update. The vehicle is available for inspection if requested.

NHTSA ID

11763812

Incident

Sep 12, 2026

Vehicle has 26k miles on it and is under mfr warranty. Dealer-covered warranty has included five (5) visits to address electrical issues with the most recently being 8/13/26. Dealer "system reflash" is not solving the problems. Electrical / safety issues persists, which include: Loss of ALL audio: blinker sounds, all audible safety alerts (seatbelt warning, park assist, blind spot, forward collision alert, and lane keeping). This has also occassionally coincided with a full dark-out of the driver dashboard while the vehicle is running (speedometer, entire instrument panel). This vehicle is for our teenage daughter and dealer efforts combined with my trouble-shooting (car on/off, hard system reset) is not solving the issue. The backup camera also regularly failed to work and on 12/10/24, the dealer addressed as part of earlier recall notice and the camera seems to be working fine. Other than above, the car has operated normally.

NHTSA ID

11758689

Incident

Dec 10, 2024

The car speeds up from 30mph around a curve when the adaptive speed control loses sight of the vehicle ahead of me. A speed of 55mph on the curve posted at 30mph is dangerous. The dealer says “oh just turn off the crisis control by tapping the brake.” This is true but could be too late, since the car has already increased its speed on the curve. Volvo is unresponsive.

NHTSA ID

11752676

Incident

Jul 23, 2026

This is a Technical Journal text only no attachments : Improved 12V battery test in VIDA. The 12V battery test in VIDA has been improved. The improved test lets you check batteries below 11.5V with the battery in the vehicle and a shorter test time. (Follow the instructions in VIDA)Don´t charge the battery before the test, jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.

This is a Technical Journal: Text only no attachments - This TJ is issued to highlight potential keyless issues caused by electromagnetic interference from aftermarket equipment and to emphasize the importance of keeping the remote control key away from objects that may emit interference or obstruct radio signals to or from the vehicle.

This is a Technical Journal: iCUP IHU - Text plus 1 PDF Prior Approval. In most cases, the IHU does not need to be replaced -In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained by following the fault tracing in VIDA. *IHU has been removed from Prior Approval

This is a TJ - Text plus 1 mp4 file - If, an iCup model year 2026 vehicle equipped with Sound System defined by VDN K501 or K502, experiencing the symptom where the audible turn-indicator sound is out of sync and may occasionally skip a “beep” (see TJ_37813_1.mp4), follow the guidance provided in the Service.

This is a TJ - text, plus 2 PDF's - If there is a "Check Engine Light" lit in the DIM with one or a combination of the DTC's listed below, please follow the advice for checks and inspection procedures under "service".

This is a TJ - text, plus 2 PDF's - If there is a "Check Engine Light" lit in the DIM with one or a combination of the DTC's listed below, please follow the advice for checks and inspection procedures under "service".