2020 Volvo XC40

The rear backup camera display system failed, resulting in a completely blank or black center infotainment screen when the vehicle is shifted into reverse. Yes, the vehicle and its Sensus infotainment system software logs are available for inspection upon request. My safety and the safety of pedestrians were put at immediate risk because the sudden failure of the rearview camera created a severe blind spot directly behind the vehicle. This loss of visibility prevents the driver from seeing small children, pedestrians, or obstacles while backing up. Furthermore, this software malfunction causes the vehicle to become non-compliant with Federal Motor Vehicle Safety Standard FMVSS 111, which legally requires operational rearview image displays to prevent backover accidents. I’m not even sure if the dealership could replicate the issue. All they could tell me is that reinstalling the software is the first step to figuring out the issue. So I paid the fee which ended up being around 230 something dollars. Mind you I stated that it was affecting my backup camera. Yes, it was inspected by the manufacturer's authorized dealership service department. It has not been inspected by police or insurance representatives as no crash has occurred yet. No, there were no warning lights, error messages, or symptoms prior to the failure. The backup camera screen simply went completely black without warning when the car was placed in reverse. The issue first appeared around this year of January

NHTSA ID

11739661

Incident

May 10, 2026

SUPPLEMENTAL INFORMATION FOR ODI#11708898. I am providing additional documentation to this ODI case. I had to create a new complaint since there appears to be no way on-line to add this information. Gunther Volvo has not provided ANY status updates of my vehicle which has been in their possession since Sunday, January 4, 2026. The Director of Customer Experience, Nyam Smith had not responded to my email sent on 1/4/2026. Volvo Customer Care had assigned a case # for towing and for the safety incident but both the dealership and Volvo Customer Care have been unresponsive. I did not receive responses to my texts to the dealership asking for any updates, and Nyam Smith said in an email that I needed to get any updates from Volvo Customer Care. I called them to get an update but Pablo had no update and said he had to call the dealer! The Service Tech I had talked to on 1/5 about the car left me a voice mail at 5:05 PM on 1/5 stating that the foreman has been in contact with Volvo Engineering and that they had a few questions -- how many times had this issue occurred, how did I get the car to stop running and they requested a photo of the shoes I was wearing. I sent that photo that evening but I never received any response from numerous texts asking for a status. They have not provided a courtesy loaner for the past 15 days so I have had to incur incidental rental charges. 1/9/26, I spoke to Jocelyn at Volvo - she was unable to give any updates but she sent me a form (one of the questions asked where the vehicle was!) -- I emailed the completed form that same day but received no acknowledgement from them until 1/15. They sent me a form authorizing an investigation of my car. I have not received any further communication from Volvo Cust. Care or the dealer. They are withholding diagnostic. data (BCM/ECU logs following the unintended surge event on 1/4/26. I am calling the dealer 1/19 to speak with Vasil Blagoev, Service Mgr. for a status

NHTSA ID

11711852

Incident

Jan 4, 2026

On 01/04/2026, while operating a gas-powered 2024 Volvo XC40, the vehicle experienced a catastrophic Sudden Unintended Acceleration (SUA) event while stationary at a red light. With the service brake fully depressed, the internal combustion engine began to surge and rev uncontrollably, making loud noises. The engine torque increased in direct response to increased brake pressure, eventually overcoming the braking system and forcing the vehicle forward into the 3-way intersection. Technical Details: Brake-Throttle Override (BTO) Failure: The vehicle’s safety logic failed to prioritize the brake signal over the uncommanded throttle increase. Shifter Interlock Malfunction: During the surge, the electronic gear selector was unresponsive, preventing shifting into Neutral (N) to disconnect power. Shifting capability only returned once the vehicle was brought to a forced stop. Prior Symptoms: Intermittent "idle flaring" and surging were noted 48 hours prior to the failure. Safety Risk: The vehicle moved into traffic against my intent and physical input, posing a high risk of collision. The car was towed by Volvo Road Assistance on 1/4/26 to the Volvo dealership later that evening. This incident mimics the "Powertrain Control System" defects currently documented in NHTSA Campaign 25V392 and the Becker v. Volvo class action, suggesting the software defect extends to ICE (Internal Combustion Engine) models. The car is currently at the Volvo Dealership for diagnostics. The service intake person has not provided an update on whether they have been able to duplicate the issue. I do not know what diagnostics have been performed on the car at this point. There were no warning signs or messages prior to the failure. Some minor surging had been noticed a couple of days before, but this latest incident was catastrophic and a safety risk. I felt trapped in my car.

NHTSA ID

11708898

Incident

Jan 4, 2026

During night rainstorm, front and rear wipers, turn signals and high beams all failed. This was the result of a design defect that allows water from panoramic moonroof to drain into the floor where it compromises electrical connections and modules. In addition to potentially catastrophic safety component (wipers, high beams and turn signals) failures, the water damage compromised the seat belts, as well, which also required repairs. Insurance adjuster confided that this is a frequent, common problem. Repairs took 10 days and cost $8700! Both the insurance adjuster and the dealer stated that there is no maintenance procedure an owner can do to avoid this problem.

NHTSA ID

11581906

Incident

Mar 13, 2024

The contact owns a 2020 Volvo XC40. The contact stated that while his wife was driving at an undisclosed speed, the speedometer and the infotainment system screen turned blank. The vehicle then lost motive power. The electronic stability program (ESP) warning light was illuminated. The contact's wife veered to the side of the road, and the contact arrived at the scene. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the failure was related to the software control module and SRS air bags malfunction, which caused the vehicle to believe it was involved in a crash and to shut off automatically. The dealer determined there were no signs of a crash and performed a software update; however, the failure recurred while his wife was driving. The message "12V Battery Low Charge" was displayed. The contact's wife pulled into a parking lot and was able to restart the vehicle. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 30,453.

NHTSA ID

11513931

Incident

Mar 3, 2023

Mileage

30,453 mi

Air Bags did not deploy when car hit another vehicle that failed to stop and DUI. Volvo was traveling at 35MPH and vehicle hit was traveling 35+. Vehicle is available for inspection at this time. Driver experiencing bodily injuries (neck, shoulders, back, ribs, and legs, etc. as well as affects of a concussion. I am not sure who to contact to inspect the vehicle. Please call me at 951-973-3035 or email me with who can help me with this. No warning prior to failure.

NHTSA ID

11487120

Incident

Aug 24, 2022

The electrical system on my car apparently failed, which rendered the car unable to start and drive. Park Place Volvo claims that there is water, that penetrated the seals, from underneath the car. Although there were no visible signs of water, Volvo claims that the rain caused this issue. Volvo has refused to honor a warranty for the alleged defective seals, and sent my car to its collision center.

NHTSA ID

11481319

Incident

Aug 25, 2022

Vehicle suddenly puts on the brakes, for no reason. Has happened 3 times, 2 in parking lots and 1 while driving down the road, suddenly swerved for no reason. Could cause injuries to driver and passenger.

NHTSA ID

11462585

Incident

Apr 4, 2022

This is a Technical Journal: Text plus 1 .jpg attachment - If remote control key is not detected by the car and shows message in DIM "Car key not found" or if functions such as lock/unlock are not working, please follow advice for detecting key

This is a Technical Journal: Intermittent knocking noise during acceleration. If the sound corresponds to attached sound file, change front drive shafts to the below part numbers.

This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp

This is a Technical Journal: Text plus 2 PDFs and 1 .PNG Oil Consumption test. Perform the test. Follow service procedure
 Description and Service sections updated to clarify that vehicle reports are not required.

This is a TJ text only - The purpose of this TJ is to be a master reference list to easily identify any components that are on prior approval. This TJ will be regularily updated as items are added or removed from prior approval.
 Current items under prior approval are listed in the "Service" section

This is a Technical Journal: Headlamp condensation inside lens - information/leak test. If the result is not ok (air leak), it is ok to replace the headlamp