RoadVitals

1997 Chrysler Town And Country Airbags Problems

Owner-reported complaints naming the airbag system, filed with NHTSA

Data refreshed

Airbags reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
84
Latest Jun 8, 2015
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
22%
of 388 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
6
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
14

What this page shows

Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 1997 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 84 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming airbag

The 25 most recent of 84, in the owner's own words

Airbags
Filed Jun 8, 2015
1 injury reported

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING AND SMOKE FILLED THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY EXIT THE VEHICLE WITH MINOR INJURIES TO THE HAND. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER WAS NOTIFIED. THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS 180,000.

NHTSA ID
10723945
Incident
Feb 27, 2015
Mileage
180,000 mi
Airbags
Filed Feb 23, 2015

TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 02V293000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 175,000.

NHTSA ID
10690105
Incident
Feb 19, 2015
Mileage
175,000 mi
AirbagsBrakesPowertrain (other)
Filed Sep 15, 2012

I WENT TO DMV TO HAVE MY CAR INSPECTED AND WAS GIVEN A REPORT THAT STATED SEVERAL PARTS ON MY VEHICLE WERE RECALLED. I AM TRYING TO FIND OUT IF VEHICLE CAN BE SERVICED FOR FREE FROM DEALER BECAUSE OF THE DEFECTS OR WILL I HAVE TO PAY FOR THEM? PARTS LISTED UNDER RECALL WERE RC-J25-09 EMISSIONS RECALL J25 MOPAR VALUE LINE CATALYTIC CONVERTERS MY CAR FAILED FOR EMISSIONS PROBLEMS B24-CLOCKSPRING SAFETY RECALL - LIFETIME WARRANTY 895- SAFETY RECALL FUEL RAIL SEALS. *TR

NHTSA ID
10475511
Incident
Sep 14, 2012
Mileage
195,045 mi
Airbags
Filed Dec 7, 2008
2 injuries reported

I HIT A POTHOLE AND THE AIRBAGS DEPLOYED. *TR

NHTSA ID
10250992
Incident
Dec 6, 2008
AirbagsElectricalOther / unspecified
Filed Mar 4, 2007

SINCE WE PURCHASED THIS VAN IN 2001 WE HAVE HAD A PROBLEM WITH IT NOT WANTING TO RUN, AT FIRST IT WAS INTERMITTENT, BUT NOW IT IS JUST SITTING AT THE SHOP. WE HAVE TAKEN IT IN TO THE DEALER 6 TIMES, AND TO 2 OTHER MECHANICS 4 TIMES AND FINALLY MAY HAVE FOUND THAT IT IS THE BODY CONTROL MODULE. WE HAVE ALREADY SPENT THOUSANDS OF DOLLARS ON THIS VAN AND NOW THEY WANT ANOTHER $1000 THAT WE DO NOT HAVE. I HAVE BEEN READING LOTS OF COMPLAINTS ON THE COMPUTER CONCERNING THIS PART OF THE VEHICLE, WHY IS THERE NO RECALL FOR THIS??? *JB

NHTSA ID
10184152
Incident
Mar 2, 2007
AirbagsEngine
Filed Feb 21, 2007

CHRYSLER LXI MINIVAN -- 1997 -- AIRBAG, HORN FAILURE [CLOCKSPRING?] -- REPORTED BY MANY AS A COMMON ISSUE. CAR HAS ABOUT 52,000 MILES. ENGINE WAS REPLACED (SHORT BLOCK) AT 13,000 MILES. *NM

NHTSA ID
10183176
Incident
Feb 15, 2007
Mileage
52,000 mi
Airbags
Filed Apr 18, 2006

I OWN A 97 CHRYSLER T & C. IT APPEARS THAT THE CLOCKSPRING IN THE STEERING WHEEL IS DEFECTIVE AND THE MFG STATES THERE IS NOT A PROBLEM BUT IT COULD LED TO A AIRBAG MALFUNCTION. IT APPEARS THIS IS NOT COVERED BY A RECALL WHICH IT SHOULD BE... HOW MANY COMPLAINTS HAVE YOU RECEIVED ON THIS???? *NM

NHTSA ID
10155646
Incident
Apr 11, 2006
Mileage
109,000 mi
Airbags
Filed Nov 17, 2004
Crash reported2 injuries reported

MY 16 YEAR OLD SON WAS DRIVING OUR 1997 CHRYSLER TOWN & COUNTRY MINI VAN. HE WAS TRAVELING AT ABOUT 30 MPH. HE HIT A TRUCK THAT WAS PARKED ALONG OUR STREET. THE IMPACT TO OUR VAN WAS ON THE PASSENGER FRONT SIDE. NEITHER THE DRIVER SIDE AIRBAG NOR THE PASSENGER AIRBAG DEPLOYED. BOTH PASSENGERS IN THE FRONT HIT THE WINDSHIELD. THE DRIVER WAS WEARING HIS SEATBELT, BUT HIT BOTH THE STEERING WHEEL (WHICH BENT) AND THE WINDSHIELD. *AK MY VAN IS TOTALLED AND THE TRUCK NEEDS A NEW BED AND BACK FENDER ALL REPLACED. I AM CONCERNED THAT THE SEATBELT DID NOT RESTRAIN MY SON AND ALSO THAT THE AIRBAGS DID NOT DEPLOY FROM THIS IMPACT. PLEASE RESPOND - THANK YOU, KARI KIENITZ

NHTSA ID
10100091
Incident
Nov 14, 2004
Airbags
Filed Oct 14, 2004

AIR BAG CLOCKSPRING: AFTER THE RECALL REPAIRS WAS MADE, THE AIR BAG LIGHT CONTINUED TO ILLUMINATE WHILE DRIVING. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER. THE DEALER WANTED TO CHARGE CONSUMER FOR REPAIRS. THE STATED THE PART WHICH NEEDED TO BE REPLACED WAS NOT COVERED UNDER THE RECALL. *JB

NHTSA ID
10096858
Incident
Jun 10, 2004
Mileage
888,865 mi
Airbags
Filed Jun 9, 2004

THE AIR BAG WARNING LIGHT CAME ON AFTER THE DEALERSHIP CHECKED THE RECALL 02V293000, AIR BAG CLOCK SPRING ASSEMBLY AND INDICATED THAT IT WAS FINE, AND DIDN'T NEED REPLACEMENT. CURRENTLY, DEALERSHIP WANTED TO CHARGE THE CONSUMER $70.00 TO INSPECT THE CLOCK SPRING AGAIN. *AK

NHTSA ID
10075982
Incident
Jun 8, 2004
Airbags
Filed May 4, 2004

REQUEST REIMBURSEMENT FOR NUMEROUS MULTI-FUNCTION SWITCH REPLACEMENTS. *PH THE PROBLEM CAUSED THE TURN SIGNALS AND HORN TO WORK INTERMITTENTLY, ALSO THE WINDSHIELD WIPERS TURNED ON BY THEMSELVES. BY THE FOURTH FAILURE THE CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT CAR CENTER AND THE PROBLEM WAS DIAGNOSED AS A BROKEN CLOCKSPRING. AFTER TWO YEARS OF THE ONGOING PROBLEM AND ASKING IF THERE WAS A RECALL, THE CONSUMER THEN DISCOVERED THERE WAS A RECALL ON THE CLOCKSPRING. *JB

NHTSA ID
10072113
Incident
Jan 27, 2000
Mileage
38,928 mi
Airbags
Filed Apr 29, 2004

CLOCKSPRING ASSEMBLY REPAIRED THREE TIMES. (NAR) *PH THE CONSUMER HAD MADE SEVERAL ATTEMPTS TO HAVE THE MALFUNCTION ON VEHICLE FIXED, HOWEVER THE CONTINUED. THE CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS BECAUSE THE VEHICLE WAS DEFECTIVE . *CB *JB

NHTSA ID
10071896
Incident
Jan 27, 2000
Mileage
38,928 mi
Airbags
Filed Nov 12, 2003

MY AIRBAG LIGHT STAYS ON ALL THE TIME WHEN MINIVAN IS ON, AND MY HORN DOESN'T WORK I NEVER KNOW HOW MUCH I NEEDED NY HORN TILL NOW. ALSO MY CRUISE CONTROL DOESN'T WORK EITHER.

NHTSA ID
10046813
Incident
Oct 23, 2003
Airbags
Filed Apr 11, 2003

CONSUMER RECEIVED A RECALL NOTICE REGARDING THE CLOCK SPRING. THE CONSUMER HAD THE REPAIRS ON THE CLOCK SPRING DONE ON 05/08/2002 PRIOR TO RECEIVING RECALL NOTICE. CONSUMER SENT RECEIPTS AS PROOF OF PAYMENT TO CHRYSLER ON JANUARY 12, 2003. AND STILL DID NOT RECEIVE REIMBURSEMENT OF $208.61, NOR WAS CONSUMER NOTIFIED BY MANUFACTURER WHEN THE REIMBURSEMENT WOULD BRE ISSUED. *AK *JB *TS

NHTSA ID
10015298
AirbagsElectrical
Filed Apr 2, 2003

THE AIR BAG LIGHT STAYED ON, THE CRUISE/HORN DOES NOT WORK, AND THE CLOCKSPRING WAS FOUND TO BE DEFECTIVE. THE CLOCKSPRING WAS REPLACED. MR SCC

NHTSA ID
10011698
Airbags
Filed Mar 25, 2003
Crash reported2 injuries reported1 death reported

AT AN IMPACT OF APPROX 100MPH, THE PASSENGER AIRBAG ON MY 97 TOWN & COUNTRY LXI DEPLOYED HOWEVER THE DRIVER AIRBAG DIDNOT. THE IMPACT WAS THE FRONT DRIVER SIDE AND DOWN THE SIDE. WHY WOULD THE DRIVER AIRBAG NOT DEPLOY?

NHTSA ID
10011040
Incident
Mar 4, 2003
Mileage
140,000 mi
Airbags
Filed Mar 14, 2003

NO RESPONSE TO SAFETY RECALL TO REPLACE MINIVAN'S CLOCK SPRING ASSEMBLY. * CONSUMER REQUESTED ASSISTANCE ON REIMBURSEMENT FOR SAFETY RECALL TO REPLACE THE CLOCK SPRING ASSEMBLY. THE AIR BAG LIGHT STAYED ON AND THE HORN WAS INOPERATIVE. *TT *JB

NHTSA ID
10009722
Incident
Dec 31, 2002
Mileage
53,603 mi
Airbags
Filed Mar 10, 2003

NO WERE PARTS AVAILABLE, REGARDING RECALL#02V293000. FRONTAL AIR BAGS.*JB

NHTSA ID
10011190
Incident
Jan 15, 2003
Airbags
Filed Jan 27, 2003

CONSUMER RECEIVED RECALL CAMPAIGN ID 02V293000 AND HAS MADE SEVERAL ATTEMPTS TO HAVE REMEDY PERFORMED TO NO AVAIL. CURRENTLY, THE AIRBAG LIGHT IS ILLUMINATED ,AND HORN DOES NOT WORK. TOOK VEHICLE IN FOR REMEDY ON 01/16/02 WAS INFORMED THAT THE SERVICE TECHNICIAN WAS NOT IN AND TOLD TO RETURN THE NEXT DAY. CONSUMER CALLED TO CONFIRM APPOINTMENT, AND RETURNED ON 01/17/02, WAS TOLD THE SERVICE TECHNICIAN WAS CURRENTLY OFF SITE ,AND WOULD NOT RETURN UNTIL 2PM, AND THAT THE PART HAD TO BE ORDERED. CONSUMER WAS WORKING AND HAD TO LEAVE. SPOKE WITH SERVICE MANAGER BOB MURRAY AND ATTEMPTED TO SET UP AN APPOINTMENT FOR 01/18/02, BUT WAS INFORMED THAT THE SERVICE TECH DOES NOT WORK ON SATURDAYS. *AK MANAGER ALSO COULD NOT CONFIRM APPT ADVISING CONSUMER WOULD CONTACT ONCE PART ARRIVED. CONSUMER LIVES IN A RURAL AREA AND DEALER IS ONLY OPTION FOR RECALL REMEDY.*AK

NHTSA ID
10004642
Incident
Jan 16, 2003
AirbagsEngine
Filed Jan 13, 2003

1997 CHRYSLER TOWN AND COUNTRY. THE AIR BAG LIGHT ILLUMINATED, THE DEALER STATED THE CLOCK SPRING SHORTED OUT INTERNALLY, HOWEVER THE CONSUMER RECEIVED A NOTICE IN THE MAIL, REGARDING THE CLOCK SPRING AND THAT IT WOULD BE REPLACED REGARDLESS OF MILEAGE. THE CHECK ENGINE LIGHT ILLUMINATED, THE DEALER REPLACED THE EGR VALVE. *JB

NHTSA ID
10009611
Incident
Jan 1, 2003
Airbags
Filed Jan 7, 2003

PER CONUSMER THE DEALERSHIP STEARNS DAIMLER CHRYSLER; GRAHAM NC; 336-228-6315; IS REFUSING TO HONOR THE RECALL FOR THE CLOCKSPRING 02 V 293 000. TS

NHTSA ID
10002168
Incident
Jan 7, 2003
Airbags
Filed Nov 12, 2002

UPON STARTING THE VEHICLE THE SRS LIGHT ILLUMINATED IT STAYED ON LONGER THAN NORMAL, AND WENT OFF. CONSUMER RESTARTED VEHICLE AND LIGHT CAME BACK ON AGAIN THIS TIME STAYING ON. THE OWNER TOOK VAN TO DEALER AND THEY INFORMED HIM THAT THE AIRBAGS WERE DISABLED, DUE TO A TIMER SPRING. PLEASE DESCRIBE DETAILS. MR

NHTSA ID
8022589
Incident
Oct 25, 2002
Airbags
Filed Nov 7, 2002

THE CRUISE CONTROL AND THE HORN WERE INOPERABLE, DUE TO THE SRS LIGHT APPEARING ON THE DASHBOARD. DEALER WAS AWARE OF THE PROBLEM. TS JG. *JB

NHTSA ID
8022366
Incident
Jun 2, 2002
Mileage
97,000 mi
AirbagsDriver assistanceElectrical
Filed Sep 9, 2002

AIR BAG LIGHT STAYS ON, HORN AND CRUISE CONTROL DOESN'T WORK SINCE LIGHT HAS BEEN ON. DEALER WANTS $500+ TO FIX. SEVERAL OTHER CHRYSLER OWBNERS HAVE THIS PROBLEM. *AK

NHTSA ID
766890
Airbags
Filed Aug 29, 2002

THE CLOCK SPRING IN THE STEERING WHEEL IS DEFECTIVE RESULTING IN HE HORN, AIRBAG AND CRUISE CONTROL BEING INOPERATIVE.*AK

NHTSA ID
8017623
Incident
Aug 14, 2002

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

Other components reported on this vehicle

Categories with enough reports to have a page of their own

Elsewhere on this vehicle

Data sources

Data on this page last refreshed .