RoadVitals

1997 Chrysler Town And Country Driver assistance Problems

Owner-reported complaints naming the driver-assistance system, filed with NHTSA

Data refreshed

Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
39
Latest May 1, 2014
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
10%
of 388 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
4
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
1

What this page shows

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 1997 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 39 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming driver-assistance

The 25 most recent of 39, in the owner's own words

Driver assistanceElectricalFuel system
Filed May 1, 2014

THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY. *TR

NHTSA ID
10586017
Incident
Nov 4, 2013
Mileage
160,000 mi
Driver assistanceTransmission
Filed Feb 3, 2004

WHILE DRIVING AT 65 MPH VEHICLE JUMPED OUT OF GEAR, AND THE ENGINE REVVED VERY HIGH. CONSUMER STOPPED THE VEHICLE, AND KILLED THE ENGINE. AFTER A MINUTE CONSUMER RESTARTED THE VEHICLE AND PULLED OUT. CURRENTLY, VEHICLE WOULD NOT GO OUT OF SECOND GEAR. VEHICLE WAS TAKEN TO A DEALER, WHO DETERMINED THAT A NEW TRANSMISSION WAS NEEDED. *AK

NHTSA ID
10057471
Incident
Feb 22, 2004
Mileage
73,000 mi
Driver assistance
Filed May 29, 2003

WHEN DRIVING WITH CRUISE CONTROL ENGAGED, CRUISE CONTROL WILL DEACTIVATE BY ITSELF AND WITHOUT WARNING, DRASTICALLY REDUCING VEHICLE'S SPEED.*AK

NHTSA ID
10021854
Incident
May 26, 2003
Mileage
133,000 mi
AirbagsDriver assistanceElectrical
Filed Sep 9, 2002

AIR BAG LIGHT STAYS ON, HORN AND CRUISE CONTROL DOESN'T WORK SINCE LIGHT HAS BEEN ON. DEALER WANTS $500+ TO FIX. SEVERAL OTHER CHRYSLER OWBNERS HAVE THIS PROBLEM. *AK

NHTSA ID
766890
AirbagsDriver assistanceElectrical
Filed Aug 28, 2002

AIR BAG LIGHT REMAINS ON WHILE DRIVING, ALSO HORN & THE CRUISE CONTROL ARE INOPERATIVE. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

NHTSA ID
8017400
Incident
Oct 15, 2001
AirbagsDriver assistanceElectrical
Filed Aug 26, 2002

WITHOUT PRIOR WARNING WHILE TRAVELING ON HIGHWAY NOTICED THAT THERE WAS NO HORN OR CRUISE CONTROL, AND AIRBAG LIGHT APPEARED ON DASHBOARD.*AK

NHTSA ID
8017183
Incident
Aug 1, 2002
AirbagsDriver assistanceElectrical
Filed Aug 26, 2002

MY 'AIR BAG' LIGHT FLICKERED FOR A MONTH AND THEN FINALLY STAYED ON. I DISCOVERED MY HORN DID NOT WORK, OR THE CRUISE CONTROL. I REPLACED THE FUSES, AND THE PROBLEM CONTINUED. I CONTACTED MY REPAIR SHOP AND WAS TOLD OTHER MINIVANS HAD THE SAME PROBLE. HE REFERRED ME TO THE DEALER. THE DEALER WAS WELL AWARE OF THE PROBLEM AND TOLD ME IT WAS THE "CLOCKSWITCH". IT WOULD COST APPROXIMATELY $250 TO REPAIR. HE INFORMED ME THAT MY AIR BAG DOES NOT WORK, IN ADDITION TO THE CRUISE CONTROL AND HORN. I RESEARCHED THE WEB AND FOUND MANY OTHERS HAVE THE SAME PROBLEM. I CONTACTED CHRYSLER, THEY CLAIM IT IS NOT A DEFECT AND NOT A REALL. THIS SHOULD BE A RECALL SINCE OVER 124,511 OF THESE PARTS HAVE BEEN REPLACED, AT THE OWNER'S EXPENSE, AND WHO KNOWS HOW MANY VEHICLES ARE OUT THERE WHERE THE OPERATORS ARE UNAWARE THEIR AIR BAG WILL NOT DEPLOY. THIS IS A SFETY ISSUE!!!!!! PLEASE INVESTIGATE!!!*AK

NHTSA ID
766226
Incident
Jul 7, 2002
AirbagsDriver assistanceElectrical
Filed Aug 23, 2002

AIR BAG LIGHT REMAINS ON WHILE DRIVING. HORN AND CRUISE CONTROL WERE INOPERATIVE. DEALER NOTIFIED, AND THEY REPLACED THE CLOCK SPRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

NHTSA ID
8017061
Incident
Oct 15, 2001
AirbagsDriver assistanceElectrical
Filed Aug 16, 2002

THE AIRBAG WARNING LIGHT CAME ON IN JUNE. I CONTACTED THE DEALER AND WAS TOLD THAT IT WAS THE CLOCKSPRING WITHOUT THEM EVEN LOOKING AT IT. THEY ALSO TOLD ME THAT MY CRUISE CONTROL AND HORN WOULD FAIL NEXT. SURE ENOUGH, ABOUT A WEEK LATER THE CRUISE CONTROL AND HORN CEASED TO FUNCTION. I HAVE A FRIEND WITH A 1997 CARAVAN WITH THE SAME PROBLEM. IF THE DEALER KNEW WHAT WAS WRONG WITH IT SIGHT UNSEEN, THAT INDICATES THAT THIS IS A COMMON PROBLEM. I SEE THAT THERE IS AN OPEN INVESTIGATION (NHTSA ACTION#EA01007) INTO THIS VERY PROBLEM, AND I HOPE THAT IT RESULTS IN A RECALL SOON. THE DEALER WANTS ALMOST $300.00 TO FIX IT. *AK

NHTSA ID
765730
Incident
Jun 1, 2002
AirbagsDriver assistance
Filed Jul 9, 2002

AIR BAG LIGHT REMAINS ON WHILE DRIVING AND CRUISE CONTROL IS INOPERATIVE. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

NHTSA ID
8013514
Incident
Jun 18, 2002
AirbagsDriver assistanceElectrical
Filed Jun 25, 2002

AIR BAG LIGHT IS ON CONTINUOUS, HORN DOES NOT WORK, AND CRUISE CONTROL DOES NOT WORK. *AK

NHTSA ID
763453
Incident
Jun 1, 2002
Driver assistance
Filed Jun 21, 2002

PARTS FOR RECALL HAVE NOT BEEN AVAILABLE DUE TO BACK ORDERS.*AK

NHTSA ID
8012419
Incident
Apr 14, 2002
AirbagsDriver assistance
Filed Mar 7, 2002

AIRBAG LIGHT ON AND CRUISE CONTROL TURNED ON AND OFF. REPLACED CLOCK SPRING. WHEN LOOKING FOR INFORMATION ON CLOCK SPRING SAW HOW MANY OTHERS HAD FAILED AND DECIDED TO ADD MY VOICE. A NON-WORING AIRBAG IS A SAFETY ISSUE, ESPECIALLY IN VEHICLES MARKETED TO YOUNG FAMILIES.

NHTSA ID
759030
Incident
Feb 28, 2002
AirbagsDriver assistanceElectrical
Filed Mar 2, 2002

THE CLOCK SPRING CONTROLS THE AIR BAG SYSTEM, HORN AND CRUISE CONTROL SYSTEM. I WAS TOLD BY THE REPAIR TECHNICIAN AT THE DEALERSHIP THAT THE PART(CLOCK SPRING) HAS FAILED ON OTHER VEHICALS AND THAT CHRYSLER HAS RECALLS ON SOME OF THESE VEHICALS FOR THE SAME PART.*AK

NHTSA ID
758838
Incident
Jan 20, 2002
AirbagsDriver assistanceElectrical
Filed Jan 18, 2002

CLOCK SPRING BROKE AND DISENGAGED HORN, AND AIRBAG. AIR BAG LIGHT ILLIMINATED ON DASHBOARD. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

NHTSA ID
8002515
AirbagsDriver assistance
Filed Dec 18, 2001

CRUISE CONTROL FAILED FIRST DUE TO CLOCK SPRING. I DID NOT HAVE THIS FIXED BUT NOW TEH AIR BAG IS FAILING AS WELL.*AK

NHTSA ID
755781
Incident
Aug 1, 2001
AirbagsDriver assistance
Filed Dec 15, 2001

THE FAILURE OF THE AIR BAG CLOCK SPRING HAS RESULTED IN THE AIR BAG WARNING LIGHT STAYING CONTINUALY ON AND THE LOSS OF THE CRUISE CONTROL. I HAVE TALKED WITH SEVERAL OTHER PEOPLE WHO INDICATE THIS IS A PROBLEM ON SIMILAR CHRYSLER PRODUCTS. THERE IS SOME CONCERN THAT THE AIR BAG(S) COULD DEPLOY WITHOUT HAVING AN EVENT THAT WOULD SIGNAL DEPLOYMENT. THERE IS ALSO CONCERN THAT THE AIR BAG(S) WOULD FAIL DEPLOY IN THE EVENT OF A FRONT FORCE COLLISION.*AK

NHTSA ID
755681
Incident
Sep 25, 2001
AirbagsDriver assistanceElectrical
Filed Aug 28, 2001

WHILE DRIVING WITH CRUISE CONTROL ACTIVATED COULD NOT DISENGAGE THAT SYSTEM BY THE STEERING COLUMN, AND HAD TO APPLY BRAKES TO STOP VEHICLE. ALSO, HORN HAS FAILED TO FUNCTION. DEALERSHIP HAS EXAMINED VEHICLE, AND DETERMINED THAT CLOCK SPRING WAS THE COMPONENT THAT NEEDED TO BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

NHTSA ID
895312
Incident
Jul 1, 2001
Driver assistanceElectrical
Filed Aug 20, 2001

LOSS OF CONTROL OF CRUSE CONTROL. HORN DID NOT WORK ( ON INDICATION PRIOR). *AK

NHTSA ID
750803
Incident
May 1, 2001
AirbagsDriver assistanceElectrical
Filed Jul 28, 2001

HORN WON'T BLOW, CRUISE CONTROL ONLY WORKS INTEMITTENTLY, AIR BAG LIGHT STAYS ON CONTINUOUSLY.*AK

NHTSA ID
749383
Incident
Apr 15, 2001
AirbagsDriver assistance
Filed May 31, 2001

WHILE DRIVING ABOUT 60 MPH WITH CRUISE CONTROL ON WHEN SUDDENLY VEHICLE ACCELERATED, AND AIR BAG LIGHT CAME ON. CONSUMER TOOK VEHICLE TO DEALER TO BE REPAIRED, BUT VEHICLE WAS NOT UNDER WARRANTY TO BE FIXED. *AK

NHTSA ID
889462
Incident
May 31, 2001
AirbagsDriver assistanceElectrical
Filed May 2, 2001

CLOCK SPRINGS ARE NOT WORKING PROPERLY AND HORN/CRUISE CONTROL HAVE GONE OUT DUE TO THIS DEFAULT. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK THE CONSUMER'S INSURANCE WOULD NOT PAY FOR THE CLOCK SPRING REPLACEMENT BECAUSE THEY CLAIM IT WAS THE MANUFACTURING DEFECT. *YH

NHTSA ID
887257
Incident
Feb 1, 2001
AirbagsDriver assistanceElectrical
Filed Apr 25, 2001

HORN/CRUISE CONTROL WORKED INTERMITTENTLY, THEN FAILED. I NOW UNDERSTAND THE AIR BAGS WERE ON THAT CIRCUIT AS WELL, BUT I HAD NO WAY OF CHECKING THAT AT THE TIME, AND THE GARAGE DID NOT GIVE ME ANY INDICATION THAT THIS FAILURE WAS DANGEROUS. PLEASE FORCE THEM TO FIX THESE THINGS ON OTHER CHRYSLER MINI-VANS BEOFRE SOMEONE GETS SERIOUSLY HURT.*AK

NHTSA ID
744513
Incident
Aug 1, 2000
BrakesDriver assistance
Filed Apr 11, 2001
Crash reported

THIS MORNING WHEN I PUT THE CAR IN DRIVE, I HEARD A LOUD CONSTANT SQUEALING NOISE. I ATTEMPT TO TURN THE STEERING WHEEL TO THE LEFT, BUT THE VAN TOOK OFF STRIAGHT AHEAD AND WOULD NOT TURN AND CRASHED INTO A PARKED CAR, WHICH WAS TOTALLED AFTERWARDS. ALTHOUGH MY FOOT WAS ON THE BRAKES AT ALL TIMES, MY VAN CONTINUED TO PROPEL FORWARD. IT THEN KNOCKED OVER A TREE APPROX. 12 FT. TALL AND FINALLY STOPPED WHEN IT RAN INTO A NEIGHBORS SHRUBS. FORTUNATELY, NO ONE WAS INJURED OR WALKING IN FRONT OF THE VAN AT THE TIME OR PERHAPS SOMEONE MAY HAVE BEEN KILLED. UPON INVESTIGATION, THERE WAS VISIBLE SKID MARKS FROM WHERE MY VAN WAS PARKED TO WHERE IT FINALLY STOPPED, WHICH WAS OVER 60 FEET AWAY. IRONICALLLY, MY VAN WAS STILL DRIVABLE AFTER ALL THE DAMAGED IT HAD DONE. I HAD IT TOWED TO A LOCAL CHRYSLER DEALERSHIP, THEY CONDUCTED A TEST DRIVE AND FOUND NOTHING OUT OF THE ORDINARY. I HAVE SERIOUS RESERVATION ABOUT EVER DRIVING MY VAN AGAIN. IF THERE HAVE EVER BEEN ANY SIMILIAR COMPLAINTS, PLEASE LET ME KNOW. I CAN BE CONTACTED AT 011 49 6202 29935 OR EMAIL [email protected].*AK

NHTSA ID
743881
Incident
Apr 11, 2001
AirbagsDriver assistanceElectrical
Filed Apr 4, 2001

AIRBAG LIGHT IS COMING ON AND STAYING ON. CRUISE CONTROL DOESN'T WORK, AND HORN WON'T BLOW.*AK

NHTSA ID
885070
Incident
Feb 4, 2001

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Data sources

Data on this page last refreshed .