THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY. *TR
- NHTSA ID
- 10586017
- Incident
- Nov 4, 2013
- Mileage
- 160,000 mi
Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 1997 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 22 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY. *TR
I REPLACED THE FUEL FILTER ABOUT 6 MONTHS AGO AND PUT ABOUT 6 MONTHS AGO. WE WERE GOING TO CHURCH AND THE VAN QUIT ON ME. I PULLED OFF TO THE SIDE OF THE ROAD AND COULD SMELL GAS. GAS WAS LEAKING ALMOST ONTO THE MUFFLER. THIS COULD HAVE BEEN CATASTROPHIC. THE FUEL LINE SHOULDN'T BE RUNNING SO CLOSE TO THE EXHAUST LINE. I THANK GOD THAT THE VAN DIDN'T CATCH ON FIRE. *TR
ON JULY 5TH MY FIANCEE AND MY 2 DAUGHTERS WERE DRIVING TO MEET HER AUNT IN NEW JERSEY INTERSTATE 80. WHILE DRIVING MY CHRYSLER TOWN AND COUNTRY 1997 AT THE NORMAL SPEED LIMIT SHE NOTICED THE VEHICLE SMOKING IN THE FRONT VENTS. AS THE SMOKE PROGRESSED SHE WAS CONCERNED AND WENT TO PULL THE VEHICLE OVER, AS SHE DID SHE WAS NOT ABLE TO USE THE BRAKE INITIALLY AND RODE SEVERAL METERS BEFORE THE CAR WOULD COME TO A STOP (OVER ON THE HIGHWAY). AS SHE PULLED OVER SHE SAW THE CAR START TO CATCH FIRE, WHILE DRIVING WITH OUR CHILDREN AGES 2 AND 10 MONTHS IN THE BACK FROM THE GAS LINE SIDE, SHE QUICKLY UNFASTENED THE KIDS AND WAS ABLE TO SINGLE HANDEDLY RESCUE THEM FROM THE VEHICLE AS THE MINIVAN WAS ON FIRE. I AM EXTREMELY CONCERNED THAT A CAR FROM 1997 MAINTAINED WELL WOULD JUST EXPLODE INTO FLAMES DURING A TRIP WITHOUT ANY WARNING OR WITHOUT BEING HIT. I HAVE OWNED THIS VEHICLE FOR 5 YEARS. PAID IT OFF EARLY IN MARCH AND COULDN'T FATHOM HOW EASY I COULD'VE LOST MY ENTIRE HOUSEHOLD WITHOUT RECEIVING A WARNING ABOUT THE RECALL. NOW I AM OUT OF A VEHICLE, MY FAMILY IS TRAUMATIZED (I AM SOMEWHAT DISTURBED BECAUSE OF THIS) AND I HAVE TO FIND ALTERNATE MEANS FOR ME TO TRAVEL AND PERFORM BOTH OF MY JOBS PROPERLY. WHY AM I INCONVENIENCED BECAUSE OF THIS OBVIOUSLY UNFORTUNATE SITUATION. I WANT TO BE CONTACTED AND I DEMAND TO KNOW WHETHER YOUR COMPANY WILL SOLVE AND RECTIFY THIS AND ANY OTHER SITUATIONS PERTAINING TO THIS ISSUE. I HAVE OWNED ONLY 2 CARS MY ENTIRE LIFE AND THEY BOTH WERE CHRYSLERS. I AND MY FAMILY ARE TROUBLED, DISTURBED AND LET DOWN THAT THIS OCCURRED. IF I AM NOT CONTACTED IN A TIMELY MANNER, I WILL HAVE TO DO MY OWN CONTACTING. UNFORTUNATELY THERE IS ABSOLUTELY NOTHING THAT CAN BE DONE ABOUT THE TOTALED VEHICLE. *JB
DT: THE CONTACT SMELLED GASOLINE WHEN PARKING HER VEHICLE IN THE GARAGE. SHE TOOK THE VEHICLE TO THE MECHANIC. HE TOOK THE VEHICLE APART AND THE MECHANIC FOUND THERE WAS A RECALL #00V268000 FOR THE FUEL INJECTION SYSTEM. HE TOOK THE VEHICLE TO THE DEALERSHIP. THEY STATE THE RECALL WORK HAD ALREADY BEEN PERFORMED PRIOR TO HER PURCHASE. *AK
WHENEVER I FILL UP THE GAS TANKS ON MY 97 TOWN & COUNTRY AND 98 DODGE GRAND CARAVAN, THE FUEL GAUGE INTERMITTENTLY GOES TO EMPTY AND YOU'LL HEAR THE "DING" SOUNDS. THIS OCCURS INTEMITTETLY UNTIL THE GAUGE IS HALFWAY EMPTY. THIS BEEN GOING ON NOW FOR OVER 2 YEARS AND IT'S ANNOYING. *NM
JANUARY 2003 - R & R CROSS OVER PIPES HAD A CRACK. HAD TO REPLACE JANUARY 2003 - 3 LUGNUTS FELL OFF. HAD TO REPLACE JULY 2003 - KEY CYLINDER LOCKED UP. HAD TO REPLACE AND HAD THE CAR TOWED. OCTOBER 2003 - FUEL PUMP WENT BAD. PART BROKE INSIDE THE GAS TANK. HAD TO REMOVE THE TANK AND BUY A NEW PART. I HAVE A TOYOTA WITH 128K MILES AND IT HAS NEVER HAD ANY OF THESE PROBLEMS! I'M THINKING ABOUT TRADING THE VAN IN.
NAR 06/19/2003. *MR SOON AFTER THE CONSUMER PURCHASED THE VEHICLE HE NOTICED THE PARKING BRAKE DID NOT WORK. THE VEHICLEH HAD A FLAT TIRE BEFORE ENTERING THE INTERSTATE. THE CAR WAS TAKEN TO THE SERVICE DEALER TO HAVE THE BRAKES REPAIRED, BUT IT WAS EVIDENT THAT THE PARKING BRAKE WAS DEFECTIVE. ALONG WITH THE PARKING BRAKES SEVERAL OTHER PROBLEMS EXISTED WITH THE VEHICLE. A BELT TENSIONER AND TUNE UP WAS NEEDED. THERE WERE TWO RECALLS WERE ISSUED FOR THE FUEL RAILS AND CLOCKS SPRINGS. HOWEVER THE DEALERSHIP FAILED TO RECOGNIZE OTHER MALFUNCTIONS LIKE THE PARKING BRAKES IN WHICH THE CONSUMER FELT A RECALL NEEDED TO BE ISSUED. PLEASE INVESTIGATE AND GIVE PROMPT RESPONSE. *CB THE CONSUMER WAS TOLD THE REASON THE PARKING NRAKE DID NOT WORK WAS BECAUSE THE VEHICLE NEEDED DISC PADS, BRAKE SHOES ROTORS AND DRUMS BECAUSE THEY WERE GLAZED AND COULD NOT BE RESURFACED. THE FUEL INJECTOR AND THROTTLE BODY NEEDED TO CLEANED. *JB
THE PARTS FOR RECALL 00V 268 000 ARE NOT AVAILABLE. THE DEALER , STORY CHRYSLER , LANSING, MI 517-323-6900, WAS NOTIFIED ON 22-MAR-2002. NLM
CONSUMER RECEIVED RECALL LETTER 00V268000. CALLED DEALER TO MAKE AN APPOINTMENT, AND DEALER STATED THEY ONLY HAD A SMALL SUPPLY OF PARTS AVAILABLE.*AK
CONUMER RECEIVED RECALL LETTER 00V268000/ MANUFACTURER'S RECALL 895, AND UPON MAKING APPOINTMENT, PARTS WERE NOT AVAILABLE. CONSUMER WAS ADDED TO A WAITING LIST UP TO 3 MONTHS. CONSUMER FILED COMPLAINT WITH MANUFACTURER.*AK
GOT RECALL 00V268000/ MANUFACTURER'S RECALL 895 AND CALLED DEALER TO MAKE AN APPOINTMENT. DEALER INDICATED THERE WERE NO PARTS. DEALER DIDN'T KNOW WHEN PARTS WILL BE IN. *AK
FUEL TANK IS NORMALLY ATTACHED BY TWO BOLTS, HOWEVER SINCE A BOLT WAS MISSING ONE OF THE STRAPS WAS LOOSE AND WAS DRAGGING ON THE PAVEMENT, THE BOLT HOLDING THE SECOND STRAP WAS LOOSE AND HALFWAY OUT OF THE BOLT OPENING. *SLC
FUEL TANK WAS LEAKING WHILE PARKED AND VEHICLE IDLING. WHEN DRIVING FUEL WOULD GUSH OUT OF TANK. AT DEALERSHIP, MECHANIC HAD REPLACED FUEL FILTER, AND PROBLEM STILL EXISTS. HAD THE FUEL TANK REPLACED. *AK
FIRE STARTED IN ENGINE COMPARTMENT BURNING THE FUEL RAIL. THERE IS RECALL 00V268000 FOR A FUEL RAIL LEAK ON THIS VEHICLE. DEALER HAS BEEN CONTACTED.*AK THE VEHICLE WAS BURNED BUT NOT DESTROYED. *YH
FUEL INJECTOR O-RING HAVE FAILED,CAUSING FUEL TO LEAK WHICH COULD RESULT IN FIRE HAZARD. PLEASE PROVIDE FURTHER INFORMATION.*AK
ENGINE HAS QUIT WITHOUT WARNING WHILE BEING DRIVEN SIX TIMES BETWEEN 1/1/00 AND 5/17/00. IT HAS OCCURRED AT ALL SPEEDS, SETS NO CODES, DOES NOT HESITATE, STUMBLE, SPUDDER, JUST QUITS LIKE YOU TURNED OFF THE KEY! ON SEVERAL OF THESE OCCASIONS ACCIDENTS WERE ALMOST CAUSED BY VEHICLES BEHIND MY VEHICLE NOT REALIZING MY DEACCELERATION AND STOP. REPLACED FUEL PUMP, KNOCK SENSOR, CRANKSHAFT SENSOR.. *AK
FUEL PUMP FAILED. YH
WAS TOLD THAT PLASTIC FUEL TANK WARPED AND ALLOWS GASOLINE TO LEAK FROM THE CONNECTOR BETWEEN FUEL TANK AND LINE LEADING TO ENGINE. THIS CREATED A VERY DANGEROUS SITUATION BY PUDDLING GASOLINE UNDER THE VAN. WAS TOLD BY THE DEALER THAT THIS DEFECT WAS NOT UNCOMMON. DEALER INDICATED THAT THE ENTIRE GAS TANK MUST BE REPLACED.
DEFECTIVE FUEL SENDING UNIT MALFUNCTIONED, CAUSING INCORRECT READING IN THE FUEL GAUGE WHICH INDICATED THE TANK WAS FULL, BUT ACTUALLY DID NOT HAVE ANY FUEL. THIS COULD CAUSE VEHICLE TO STALL. VEHICLE HAS HAD A SERIOUS REAR END COLLISION. THERE WAS A RECALL FOR 1997 CHEROKEE, BUT NOT FOR THE TOWN AND COUNTRY WHICH HS THE SAME PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
CONSUMER PUT VEHICLE IN DRIVE AND VEHICLE EXPERIENCED SURGED, CRASHING INTO A CHURCH, CONSUMERS FOOT WAS NOT ON THE ACCELERATOR AT ANY TIME, THE AIR BAGS FAILED TO DEPLOY. CONSUMER RECENTLY EXPERIENCED A BAD FUEL SMELL AND DIFFICULTY STARTING VEHICLE, A DEALER STATED THAT THEY COULD NOT FIND ANY PROBLEMS AND THAT THE CONSUMER NEEDED TO TAKE THE VEHICLE BACK TO THE DEALER WHERE IT WAS PURCHASED, CONSUMER HAD THE FUEL PUMP REPLACED. *SLC
THE DEFECTIVE FUEL TANK ASSEMBLY, CAUSING GAS LEAKAGE AND FUMES DUE TO A DEFECTIVE O- RING. DEALER REPLACED FUEL TANK TWICE. DEALER STATED THE GASOLINE DESTROED THE O RING WHICH CAUSED THIS PROBLEM. *AK
GAS TANK MAKES SOUNDS LOUD WHEN ACCELERATING. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
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