RoadVitals

1997 Chrysler Town And Country Exterior lighting Problems

Owner-reported complaints naming the exterior lighting system, filed with NHTSA

Data refreshed

Exterior lighting reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
14
Latest Aug 21, 2006
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
4%
of 388 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
0
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
0

What this page shows

Reports naming headlights, tail lights, turn signals and other exterior lighting. Every record below is an owner-reported complaint about the 1997 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 14 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming exterior lighting

Shown in the owner’s own words, exactly as filed

Exterior lighting
Filed Aug 21, 2006

DT*: THE CONTACT STATED WHILE THE LEFT TURN SIGNAL WAS ACTIVATED, THE HAZARD LIGHTS ILLUMINATED. THE VEHICLE HAS NOT BEEN INSPECTED BY THE DEALERSHIP.

NHTSA ID
10166146
Incident
Aug 21, 2006
Mileage
198,000 mi
Exterior lighting
Filed Jun 12, 2006

THE HEADLIGHT ACRYLIC COVERS HAVE BECOME SO CLOUDED THAT THE LIGHTS ARE SO DIM THAT THE HIGHWAY IS UNSAFELY ILLUMINATED DURING NIGHT DRIVING. SWITCHING BETWEEN HIGH AND LOW BEAMS DOESN'T MAKE MUCH OF A DIFFERENCE. THESE ARE ORIGINAL CHRYSLER INSTALLED ASSEMBLIES, AND SHOULD CERTAINLY LAST LONGER THAN 7 YEARS. ITS LIKE TRYING TO LOOK THROUGH A WINDSHIELD THAT HAS BECOME LESS AND LESS TRANSPARENT. THE PROBLEM IS NOT WITH THE REPLACEABLE LAMPS, BUT WITH THE HEAD LIGHT ASSEMBLIES IN WHICH THEY ARE MOUNTED. CHRYSLER SHOULD REPLACE THESE WITHOUT COST TO THE CUSTOMER. *NM

NHTSA ID
10159671
Incident
Sep 20, 2005
Mileage
100,000 mi
Exterior lighting
Filed Jan 5, 2006

THE CLEAR PLASTIC LENSES ON THE FRONT OF MY HEADLIGHT ASSEMBLIES WERE DEFECTIVELY DESIGNED AS THE PLASTIC IS ESPECIALLY PRONE TO DAMAGE BY UV LIGHT, HEAT, COLD, &/OR ROAD CHEMICALS. THE PLASTIC AFTER A FEW YEARS HAS COME TO BE FOGGED OR HAZED OR CLOUDY LOOKING... AND UPON CLOSE INSPECTION ALSO HAS THOUSANDS OF TINY CRACKS THROUGHOUT EACH LENS. OUR VEHICLE IS A 1997 CHRYSLER T&C WHICH WE PURCHASED IN 2000. BY 2002 WE NOTICED THE HEADLIGHTS AT NIGHT WERE GETTING DIMMER AND IT GOT PROGRESSIVELY WORSE UNTIL ABOUT 2004 WHEN I BOUGHT BRIGHTER BULBS TO TRY TO COMPENSATE FOR THIS. IT DID NOT HELP AT ALL. THE DAMAGED LENSES CAUSES SEVERE DIFFRACTION OF THE LIGHT COMING FROM THE BULBS CREATING ESSENTIALLY A PAIR OF VERY BRIGHT "NIGHT LIGHTS" ON THE FRONT OF THE CAR. BY 2005 VISION WAS LIMITED TO 25-50 FEET AT NIGHT DEPENDING ON WEATHER CONDITIONS. THIS MADE NIGHT TIME DRIVING EXTREMELY DANGEROUS AND SO WE STOPPED DRIVING IT AT NIGHT AT HIGHWAY SPEEDS. IN LATE 2005, AFTER CHECKING THE COST OF HAVING THEM REPLACED AND FINDING THAT IT WOULD BE $400-500 PER LIGHT, I DECIDED TO REPLACE THEM MYSELF. AT LOCAL AUTO PARTS STORES THE PART ALONE IS $219-255.88 EACH PLUS TAX. I THEN SEARCHED THE INTERNET WHERE I FOUND AND BOUGHT THEM FROM WWW.YOURAUTOPARTSTORE.COM. THE SKU NUMBERS ARE HL 3163 AND HL 3164 AND THE TOTAL WAS $221.24 INCLUDING SHIPPING FOR THE PAIR. I INSTALLED AND ALIGNED THEM MYSELF. IT IS MY FEELING THAT THIS CRUCIAL PART SHOULD NEVER DETERIORATE WITH TIME, AND THAT THE COST OF REPLACEMENT SHOULD BE BORNE BY THE MANUFACTURER FOR DESIGNING THESE DEFECTIVE, AND EXPENSIVE TO REPLACE PARTS. *JB

NHTSA ID
10146980
Incident
Jan 1, 2002
Mileage
97,000 mi
Exterior lighting
Filed Feb 24, 2005

THE PLASTIC HEADLAMP COVERS ON MY CHRYSLER MINIVAN HAVE BECOME FOGGED OR HAZED OR OTHERWISE BECOME CLOUDY AND WILL NOT ALLOW LIGHT TRANSMISSION REQUIRED FOR SAFE NIGHTTIME DRIVING MANY CARS HAVE THIS PROBLEM, AND THE MANUFACTURER BUILDS THE HEADLAMP UNIT AS A SINGLE ASSEMBLY COSTING $400 TO $500 FOR EACH LIGHT TO REPLACE THE CLOUDED PLASTIC. *NM

NHTSA ID
10112123
Incident
Feb 24, 2005
Mileage
80,000 mi
Exterior lighting
Filed Nov 11, 2004

PLASTIC LENS COVERING THE HEADLIGHTS ON MY 1997 CHRYSLER TOWN & COUNTRY HAS BECOME CLOUDED OVER THE PAST TWO YEARS AND CONTINUES TO BECOME MORE SO AS TIME PASSES. THIS GREATLY REDUCES THE AMOUNT OF LIGHT THAT THE HEADLIGHTS PUT OUT AND THEREFORE MAKES DRIVING AT NIGHT HAZARDOUS . I WAS TOLD BY MY DEALER THAT THE REPLACEMENT OF THESE LENS ARE VERY EXPENSIVE, OVER $500.00. I LOVE MY TOWN AND COUNTRY, ITS GREAT FOR VACATIONS BUT I FEEL THAT DRIVING IT AT NIGHT IS A DANGER TO MYSELF, FAMILY, AS WELL AS OTHER DRIVERS ON THE ROAD. *JB

NHTSA ID
10098698
Incident
Sep 1, 2004
Exterior lighting
Filed Jul 30, 2004

THE HEADLIGHT LENSES ON MY 1997 CHRYSLER TOWN & COUNTRY HAVE BECOME HAZY AND SOMEWHAT OPAQUE, GREATLY REDUCING VISION AT NIGHT. THE HAZING SEEMS TO BE INTERNAL TO THE PLASTIC HEADLIGHT LENS AND DUE TO TINY CRACKS. I HAVE NEVER USED ABRASIVE CLEANERS ON THE LENSES. THIS HAZING HAS OCCURRED GRADUALLY OVER THE YEARS AND IS DUE, I BELIEVE, TO THE SELECTION OF A POOR MANUFACTURING MATERIAL, (SOME SORT OF PLASTIC). MY HEADLIGHTS HAVE BECOME SO DIM THAT IT IS PROBABLY NOT REALLY SAFE TO DRIVE THE VAN AT NIGHT. I AM LOOKING INTO REPLACING THE LENSES BUT THEY ARE FAIRLY EXPENSIVE. I ALSO HAVE A '97 CHRYSLER CIRRUS THAT HAS THE SAME TYPE HEADLIGHT LENS AND IT IS SHOWING SIGNS OF THE SAME PROBLEM, JUST NOT TO AS GREAT A DEGREE AS THE TOWN & COUNTRY. *AK

NHTSA ID
10082987
Incident
Jul 30, 2004
Exterior lighting
Filed Jun 11, 2004

THE PLASTIC LENS COVERING THE HEADLIGHTS ON MY 1997 CHRYSLER TOWN AND COUNTRY HAS BECOME CLOUDED [OPAQUE] OVER THE PAST TWO YEARS AND CONTINUES TO BECOME MORE SO AS TIME PASSES.THIS GREATLY REDUCES THE AMOUNT OF LIGHT THAT THE HEADLIGHTS PUT OUT AND THEREFORE MAKES DRIVING AT NIGHT HAZARDOUS.MY LOCAL CHRYSLER DEALER WANTS GREATER THAN $600 TO REPLACE THESE AND TOLD ME THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY [STILL IN EFFECT].MY SEACH AT LOCAL SALVAGE YARDS FOR THE PART WAS UNSUCCESSFUL BECAUSE,I WAS TOLD,THESE CHRYSLER PLASTIC LENSES ALL TEND TO GET CLOUDY[OPAQUE]AS THEY AGE. THEREFORE IF THERE ARE A LOT OF THESE CLOUDED HEADLIGHT LENSES OUT THERE,IT SURE MAKES NIGHT DRIVING UNSAFE FOR US CHRYSLER OWNERS AND ALL OTHERS USING THE HIGHWAYS AT NIGHT.AND AS THE REPLACEMENT PART IS SO EXPESIVE,MANY MAY NOT REPLACE IT.*AK

NHTSA ID
10075211
Incident
Jun 1, 2004
Mileage
63,100 mi
Exterior lighting
Filed Apr 15, 2003

THE HEAD LIGHTS WERE VERY DIM, DUE TO THE THE PLASTIC HEADLAMP HOUSING, WHICH IMPAIRED THE CONSUMER VISIBILITY. *JB *TT

NHTSA ID
10015849
Incident
Apr 15, 2003
Mileage
80,000 mi
Exterior lighting
Filed Apr 19, 2002

CONSUMER STATES THAT WIPERS COME ON AND GO OFF BY THEMSELVES. TURN SIGNAL COMES ON AND OFF ALSO AND SOMETIMES WILL NOT TURN OFF. CONSUMER TOOK TO DEALER AND THEY REPLACED THE MULTIFUNCTION SWITCHES 3 TIMES. *NLM *YD

NHTSA ID
8008059
Incident
Jan 27, 2000
BrakesElectricalEngine+3 more
Filed May 22, 2000

FUEL PUMP FAILED. YH

NHTSA ID
552364
Incident
Feb 5, 2000
Exterior lighting
Filed Feb 1, 1999

MULTIFUNTION SWITCH FAILED CAUSING THE WIPERS TO COME ON WHEN TURNING THE STEERING WHEEL OR ACTIVATING THE TURN SIGNALS. NLM

NHTSA ID
605971
Exterior lighting
Filed Jan 12, 1999

HEADLIGHTS ARE VERY DIM, EVEN HIGH BEAMS ARE NOT BRIGHT.DEALER HAS NO ANSWER. *MJS

NHTSA ID
701274
Exterior lighting
Filed Jan 5, 1999

DRIVER IS NOT ABLE TO SEE THE ROAD CLEARLY BECAUSE OF THE HEADLIGHTS. THE HEADLIGHTS ARE TOO DIM IN AREAS WHERE THERE ARE NO STREET LIGHTS. THE PROBLEM HAS BEEN REPORTED TO THE MANUFACTURER. *AK *JB

NHTSA ID
832997
Incident
Oct 10, 1997
Exterior lightingTransmission
Filed Jan 27, 1998

HI BEAMS ARE NOT BRIGHT ENOUGH.

NHTSA ID
528994

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.

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Elsewhere on this vehicle

Data sources

Data on this page last refreshed .