2011 Chrysler Town And Country Interior & seats Problems

On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.

NHTSA ID

11537527

Incident

Apr 9, 2012

Passenger side front seat active headrest deployed spontaneously (no accident).

NHTSA ID

11482694

Incident

Sep 2, 2022

I JUST BOUGHT THIS VEHICLE SECONDHAND THE INDICATORS FOR VEHICLE TO CLOSE ARE ON THE AIRBAG LIGHT IS ON THE SEATS DON'T GO UP AND DOWN AS SUPPOSED TO THEY JUST MAKE A NOISE AND BOTH PASSENGER AND DRIVER SIDE REAR DOORS DON'T OPEN AND THE WINDOWS DON'T GO UP OR DOWN MY VIN NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

11406502

Incident

Apr 1, 2021

Mileage

145,000 mi

TIPM FAILURE, DEALERSHIP WANTS TO CHARGE ME OVER $1000.00 TO REPAIR. VAN STARTED ACTING UP IN THE ELECTRICAL DEPARTMENT . WINDOWS ROLLING DOWN, KEY FOB NOT WORKING, CRUISE CONTROL GOING OUT, WIPERS ACTING UP, HEATED SEATS NOT WORKING, AC AND HEAT WEAKENING, INTERMITTENT ISSUE TO START THE VAN, THEN STOPPED RUNNING ALL TOGETHER, NOW WON'T EVEN TURN OVER. THEN I TOOK IT TO DEALERSHIP AFTER HAVING BATTERY AND ALTERNATOR TESTED (ALL GOOD) AND HAD TO BRING IT HOME CAUSE THEY WOULDN'T TAKE A PAYMENT PLAN. I LOOKED ON YOUTUBE FOR POSSIBLE ISSUES AND FIXES AND CHECKED MY WIRING TO MY TIPM AND FOUND ONE HARNESS TAMPERED WITH. TAPE CUT AND WIRES CUT AS WELL DIDN'T LOOK LIK THAT WHEN I TOOK IT IN. I'M UPSET BECAUSE I CAN'T AFFORD TO REPLACE SOMETHING THIS EXPENSIVE AND COMMON KNOWN ISSUE. WHY IS THERE NO RECALL ON THIS MODEL BUT OTHER MODELS RUNNING THIS SAME TIPM? THIS IS A CHEAP WAY FOR CHRYSLER TO GET MORE MONEY OUT OF US. MAKE THIS A RECALL, I CAN ONLY IMAGINE WHAT COULD'VE HAPPENED IF IT WOULD'VE STALLED WITH MY 3 KIDS IN THE CAR ON A HIGHWAY!!! GET US A RECALL ON THIS ISSUE!!!!!

NHTSA ID

11165285

Incident

Sep 15, 2018

Mileage

105,000 mi

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS STATIONARY, THE POWER LOCKS MALFUNCTIONED. THE CONTACT WAS NOT ABLE TO UNLOCK THE VEHICLE FROM THE INSIDE OR THE OUTSIDE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 76,000.

NHTSA ID

10903091

Incident

Aug 1, 2016

Mileage

76,000 mi

CAR WILL TURN OVER BUT NOT START. HAD IT TOWED TO A DEALER WHILE AWAY FROM HOME ON A FAMILY ROAD TRIP. AFTER SEVERAL HOURS OF WAITING THE DEALER SAID THE PROBLEM WAS A FAULT WITH THE TIPM AND THAT IT WOULD NEED TO BE REPLACED AT A COST OF OVER $1100 DOLLARS. I HAVE NO OTHER ALTERNATIVE, BUT WHAT AN EXPENSIVE REPAIR.

NHTSA ID

10758557

Incident

Aug 21, 2015

Mileage

64,500 mi

REPORT ON BEHALF OF CUSTOMER VEHICLE. CUSTOMER WAS INVOLVED IN A COLLISION TO THE REAR OF HER 2011 TOWN AND COUNTRY. MODERATE SPEED COLLISION, DAMAGE TO BUMPER AND REAR BODY PANEL. THE VEHICLE IS EQUIPPED WITH ACTIVE RESTRAINT HEADREST SYSTEM DESIGNED TO DEPLOY FORWARD AND UPWARD TO PREVENT INJURY DUE TO OCCUPANT HEAD MOVING BACKWARDS IN REAR COLLISION. ACTIVE RESTRAINT SYSTEM FAILED TO DEPLOY IN THE COLLISION; HOWEVER, APPROXIMATELY TEN DAYS LATER WHILE OPERATING THE VEHICLE DURING NORMAL CONDITIONS, THE HEADRESTS DEPLOYED, STRIKING THE DRIVER IN THE BACK OF THE HEAD. DRIVER DID NOT LOSE CONTROL OF THE VEHICLE. *TR

NHTSA ID

10637319

Incident

Sep 10, 2014

THIS MINIVAN IS EQUIPPED WITH A FACTORY INSTALLED, ELECTRIC 3RD ROW SEAT. IT IS A SPLIT (2/3 -1/3) CONFIGURATION. THE SWITCHES TO CONTROL THESE SEATS ARE ON THE LEFT REAR PANEL JUST INSIDE THE DOOR JAM. THE OPTIONS ARE: STOW, NORMAL OR REAR FACING. YOU CAN CONTROL ONE OR BOTH SEATS FOR EACH OPTION BY USE OF THE ROCKER SWITCH POSITION. BOTH SEATS WERE IN THE NORMAL (UPRIGHT) POSITION AND LUGGAGE WAS STORED BEHIND THE SEAT. A CHILD SEAT WAS SITTING ON THE LEFT SIDE OF THE REAR SEAT. WHEN ROUNDING A TURN, A PIECE OF LUGGAGE FELL INTO THE SWITCH PANEL AND THE SEAT STARTED TO STOW, IT WAS COMPRESSING THE CHILD SEAT. I WAS SHOCKED THAT IT DIDN'T STOP OR REVERSE ITSELF AS A FRICTION CLUTCH WOULD. I.E LIKE ONE OF THE 3 ELECTRIC DOORS ON THIS VEHICLE WOULD. INSTEAD THE MOTORS KEPT TURNING AND SKIPPING ON THEIR GEARS (MACHINE GUN SOUND). TRYING TO SHUT OFF THE SWITCHES HAD NO EFFECT. THIS IS A CRUSHING HAZARD. *TR

NHTSA ID

10633796

Incident

Sep 2, 2014

Mileage

31,000 mi

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO LOCK AND UNLOCK ELECTRONICALLY. THE WINDOW HAD TO BE OPENED IN ORDER TO UNLOCK AND LOCK THE DOOR. IN ADDITION, THE REAR DRIVER SIDE SLIDING DOOR CLOSED ABRUPTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

NHTSA ID

10629108

Incident

Jul 31, 2014

Mileage

20,000 mi

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE SLIDING DOORS FAILED TO REMAIN OPEN AND IT AUTOMATICALLY CLOSED. THE CONTACT MENTIONED THAT THE DOOR REQUIRED EXCESSIVE FORCE TO AVOID CLOSING AND PREVENTING AN INJURY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED ON THREE OCCASIONS BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 60,000.

NHTSA ID

10547636

Incident

Oct 16, 2012

Mileage

30,000 mi

SIX YEAR OLD BOY SITTING ON BOOSTER SEAT IN SECOND ROW SEAT FOUND HE COULD REACH THE SEAT RECLINE LEVER. SEAT HEAD REST COLLAPSED AND ENTIRE SEAT LIFTED UP AND FORWARD. BOY WAS BENT IN HALF AND LIFTED UP VERTICALLY IN SEAT, RECEIVING MINOR INJURIES. *TR

NHTSA ID

10486705

Incident

Nov 1, 2012

Mileage

16,000 mi

TL* THE CONTACT TEMPORARILY RENTED A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE HEAD RESTS OF THE SECOND ROW CAPTAINS CHAIRS FAILED. WHILE A FOUR-YEAR-OLD CHILD WAS SECURED IN A CHILD RESTRAINT IN THE SECOND ROW CAPTAIN CHAIR. THE CHILD WAS ABLE TO ENGAGE THE HEAD REST LEVER AND THE HEAD REST DETACHED FROM ITS HOUSING AS THE SEAT RESTRAINED FORWARD WITH THE CHILD STILL IN THE SEAT. THE CHILD WAS TURNED OVER, FACE DOWN WHILE STILL IN THE CHILD RESTRAINT. A PASSENGER ATTEMPTED TO MOVE THE SEAT BACK IN THE UPWARD POSITION AND INJURED HIS HAND. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 174. UPDATED 03/22/11*LJ UPDATED 1/4/11 *CN

NHTSA ID

10382929

Incident

Feb 14, 2010

Mileage

174 mi