2011 Chrysler Town And Country Problems
Owner-reported complaints filed with NHTSA, grouped by component
Data refreshed
What this page shows
Everything below is an owner-reported complaint submitted to NHTSA about the 2011 Chrysler Town And Country, grouped by the component NHTSA recorded on the report. These are not confirmed defects, and they are not recalls. NHTSA does not verify most reports before publishing them, and a category with more reports in it is not evidence that a part is defective.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Reports by component
Ranked by how many owner reports name each component category
- Electrical52350.2%
- Engine11210.7%
- Fuel system11010.6%
- Brakes545.2%
- Driver assistance424.0%
- Body & structure373.6%
- Powertrain (other)363.5%
- Airbags242.3%
- Steering212.0%
- Visibility191.8%
- Exterior lighting171.6%
- Other / unspecified121.2%
- Interior & seats121.2%
- Suspension80.8%
- Seat belts80.8%
- Transmission40.4%
- Tires & wheels30.3%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Each component in detail
What the reports in each category say, in the owners' own words
Electrical
Reports naming the electrical system — wiring, battery, charging, control modules, infotainment and electrical accessories.
From owner reports, verbatim
Odometer Fraud. The contact purchased a 2011 Chrysler Town and Country. The contact stated that the vehicle was purchased from the Facebook Marketplace. The vehicle was taken to the DMV to be titled, and it was discovered that the title had been altered. The odometer reading was scratched off the title, and the numbers were unidentifiable. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 101,211, and at the time of registration, it was discovered that the mileage was unknown. The contact had not retrieved a Carfax report.
It stalls to turn on even when I changed everything from, fuel pump, fuel pump relay, heater pumps, alternator, new battery. And it still won’t turn on it’s been happening for 4 months now. And I changed things that were recommended. I do my oil change every time I need as well.
Engine
Reports naming the engine itself — including stalling, misfires, oil consumption, cooling and internal engine components.
From owner reports, verbatim
It stalls to turn on even when I changed everything from, fuel pump, fuel pump relay, heater pumps, alternator, new battery. And it still won’t turn on it’s been happening for 4 months now. And I changed things that were recommended. I do my oil change every time I need as well.
My vehicle has overheating problems ever since I have had it. I have had the thermostat replaced. The sensor thermostat replaced. The radiator flushed and had several shops look at it yet they could find nothing wrong but I go through antifreeze like crazy. At least 1 gallon every month. The temp reads 100 - 180 on hot days and it gets super hot.
Fuel system
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks.
From owner reports, verbatim
The tipm fuel pump relay is faulty causing the car to start intermittently. It also stalled on a main road without any warning with my kids in the car. Luckily I was able to put the flashers on and drift to the side and others were able to get around without any accident. However they came close to hitting myself and others. I have spent over $1,000 at this point fixing items that didn't need to be fixed only to finally find out online that others have this issue and its a known issue for Dodge, Jeep, and Chrysler Town and Country but for some reason the recall is only for Dodge and Jeep.
It stalls to turn on even when I changed everything from, fuel pump, fuel pump relay, heater pumps, alternator, new battery. And it still won’t turn on it’s been happening for 4 months now. And I changed things that were recommended. I do my oil change every time I need as well.
Brakes
Reports naming service brakes, the antilock braking system, brake hoses, master cylinders or the parking brake.
From owner reports, verbatim
The contact owns a 2011 Chrysler Town and Country. The contact stated that while attempting to start the vehicle, the ABS module and Service Brake warning lights illuminated. The contact stated that the gear shift indicator also failed to operate as needed. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the ABS and traction control had failed, and the ABS module needed to be replaced. The ABS module was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 86,000.
Vehicle is a 2011 Chrysler Town Country Touring L and has 68,000 miles on it. It is well maintained with no issues prior to compliant incident. While normal driving of vehicle emergency dash light system activated numerous safety warning lights i.e.: ABS, ESC, Engine light. My wife was travelling on a highway at 68 mph. Loss of drivability noted at the time included; loss of speedometer, abnormal shifting of transmission, loss of ABS and traction Control, Cruise Control and seat belt notification. The following day, I took the vehicle to repair dealership where I was notified that there was numerous codes showing up on scanner. PCM Codes included; c2200 Internal fault of ABS Module, U1110, U1120, P0501. Advised that I would lose numerous other systems not noted due to codes these included; electric rear doors inoperable while vehicle started, seat belt alarm system, rear parking system notification. Dealership advises that Chrysler company has put the sale of ABS modules part # 68089474AA on hold for over the last year, due to an Engineering review, and that no modules are available for sale. It was recommend that I "get rid of the vehicle". In doing internet searches this is a long running problem with numerous vehicles using this same ABS Module system. Due to the numerous safety systems this affects, the vehicles are unsafe without a recall to correct this manufacturer defective ABS Brake Module. I have had to setup an auxiliary GPS module to calculate speed and severely limit driving this vehicle during inclement weather. As of now normal braking remains unaffected but there. Public is at the mercy of the manufacturer as ABS modules are not for sale and have a retail value of over $1300.00 + install and dealer reprogramming. This is a severe safety issue and aligns with other current recalls of similar models with the same condition. You may contact me at anytime to discuss. I am a recently retire Chief of Police and a certified Accident Homicide Investigator.
Driver assistance
Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems.
From owner reports, verbatim
Vehicle is a 2011 Chrysler Town Country Touring L and has 68,000 miles on it. It is well maintained with no issues prior to compliant incident. While normal driving of vehicle emergency dash light system activated numerous safety warning lights i.e.: ABS, ESC, Engine light. My wife was travelling on a highway at 68 mph. Loss of drivability noted at the time included; loss of speedometer, abnormal shifting of transmission, loss of ABS and traction Control, Cruise Control and seat belt notification. The following day, I took the vehicle to repair dealership where I was notified that there was numerous codes showing up on scanner. PCM Codes included; c2200 Internal fault of ABS Module, U1110, U1120, P0501. Advised that I would lose numerous other systems not noted due to codes these included; electric rear doors inoperable while vehicle started, seat belt alarm system, rear parking system notification. Dealership advises that Chrysler company has put the sale of ABS modules part # 68089474AA on hold for over the last year, due to an Engineering review, and that no modules are available for sale. It was recommend that I "get rid of the vehicle". In doing internet searches this is a long running problem with numerous vehicles using this same ABS Module system. Due to the numerous safety systems this affects, the vehicles are unsafe without a recall to correct this manufacturer defective ABS Brake Module. I have had to setup an auxiliary GPS module to calculate speed and severely limit driving this vehicle during inclement weather. As of now normal braking remains unaffected but there. Public is at the mercy of the manufacturer as ABS modules are not for sale and have a retail value of over $1300.00 + install and dealer reprogramming. This is a severe safety issue and aligns with other current recalls of similar models with the same condition. You may contact me at anytime to discuss. I am a recently retire Chief of Police and a certified Accident Homicide Investigator.
The ABS light, Traction light, and Brake light all come on and simultaneously. I've been told that the ABS Module is bad and needs to be replaced. The fact that the module needs to be replaced concerns me since there are prior recalls for ABS Module with other Dodge, Ram, and Chrsyler makes and models.
Body & structure
Reports naming the vehicle structure, frame, body panels, doors, hood and trim.
From owner reports, verbatim
The contact owns a 2011 Chrysler Town and Country. The contact stated that while her husband was driving at an undisclosed speed, the window glass fell into the door abruptly. A mechanic inspected the vehicle and determined that the failure occurred due to an internal door fracture. The vehicle was not repaired. The contact stated while driving and turning the steering wheel, the steering wheel made an abnormally loud squealing sound. Additionally, the contact stated that the vehicle had difficulty starting, and there was an abnormal amount of smoke coming out of the exhaust pipe. The check engine warning light and the electronic throttle control warning light were illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 174,098.
Van was sitting in driveaway in front of my house. We noticed smoke coming from rear of the vehicle and then saw flames. Contacted 911. Fire department arrived to put out the fire. They said something appeared to have shorted or exploded inside the driver side rear wall panel. Just below the rear window vent in the area of the 3 row speakers and cup holders. It burned down the exterior of the van near the gas cap.
Powertrain (other)
Powertrain reports that are not specifically the engine or transmission — driveshafts, axles, transfer cases and differentials.
From owner reports, verbatim
"P0740" OBD2 code, causing vehicle to Fail state Safety Inspection. issue is due to a defect within the transmission, very common with the 2011 Chrysler Town & Country. "Dealer Only Repair" , very costly. Serious Safety Issue. Vehicle cannot be diagnosed by most Certified Mechanics. this faulty reading could mask very serious issues with the Transmission. This issue needs to be expedited to review ASAP. Thank You.
2011 CHRYSLER TOWN AND COUNTRY WITH 97,983 MILES. WHILE STOPPED AT A TRAFFIC LIGHT, THE TRANSMISSION STOPPED WORKING AND THE VAN WOULD NOT MOVE. WAITED INTO THE NIGHT FOR A TOW TRUCK TO TOW US TO A REPAIR SHOP. THE TRANSMISSION FAILURE IS A KNOWN ISSUE BUT NO RECALL ISSUED FROM CHRYSLER. STUCK WITH A $3,338.92 BILL FOR A NEW TRANSMISSION.
Airbags
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights.
From owner reports, verbatim
On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.
Vehicle would lose power. First problem was while at the gas station with my children (age 4 and 1) and with the key in the cup holder, the doors locked on their own. I had to call my husband to bring spare key. The next issue was the vehicle battery drained and had to get jumped. The last issue was the vehicle would not turn on. All of the lights turned on but would not crank over.Took it to my local dealership and was advised that the TIPM failed.
Steering
Reports naming the steering system — racks, columns, power-steering assist and steering linkage.
From owner reports, verbatim
The contact owns a 2011 Chrysler Town and Country. The contact stated that while her husband was driving at an undisclosed speed, the window glass fell into the door abruptly. A mechanic inspected the vehicle and determined that the failure occurred due to an internal door fracture. The vehicle was not repaired. The contact stated while driving and turning the steering wheel, the steering wheel made an abnormally loud squealing sound. Additionally, the contact stated that the vehicle had difficulty starting, and there was an abnormal amount of smoke coming out of the exhaust pipe. The check engine warning light and the electronic throttle control warning light were illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 174,098.
The contact owns a 2011 Chrysler Town & Country. The contact stated that on numerous occasions while driving at various speeds, the power steering failed. As a result, the steering wheel was difficult to maneuver then the vehicle stalled. The contact stated that he was able to restart the vehicle, but the failure recurred. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 275,000.
Visibility
Reports naming windshields, glass, wipers, defrosters and mirrors.
From owner reports, verbatim
In Oct of 2024 My driver's side window shattered out of nowhere for no apparent reason! I heard this really loud boom then the window shattered ! I took it in the have the regulator replaced and the window. I also put a windshield in it at that time as well. Then in August of 2025 not even a year later and once again my window shattered and my winshield cracked. This time i was driving on the freeway and I heard a big pop the crash and in tiny pieces mof glass fell in to the door driver's side window .
The contact owns a 2011 Chrysler Town and Country. The contact stated that the vehicle failed to start-up. In addition, there was an abnormal exploding noise coming from the vehicle while driving approximately 40 to 50 MPH. The contact mentioned that the windshield wipers failed to operate occasionally. The vehicle was taken to the dealer where it was diagnosed that wireless ignition and WIN module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 107,000.
Exterior lighting
Reports naming headlights, tail lights, turn signals and other exterior lighting.
From owner reports, verbatim
Headlight on passenger side went out and it was not the bulb assembly.
Vehicle would lose power. First problem was while at the gas station with my children (age 4 and 1) and with the key in the cup holder, the doors locked on their own. I had to call my husband to bring spare key. The next issue was the vehicle battery drained and had to get jumped. The last issue was the vehicle would not turn on. All of the lights turned on but would not crank over.Took it to my local dealership and was advised that the TIPM failed.
Other / unspecified
Reports whose component NHTSA recorded as unknown, or that do not map to one of the categories above.
From owner reports, verbatim
I don't know much about vehicles. So when I get the obd scanned to make sure things are good to sell my van and it throws back many error codes, I was surprised. I thought the vibration/shaking was minor or just because I only had 4 out 6 engine mounts replaced. I was told the tipm was bad, the transmission, the tire pressure sensors don't work. The eco drive doesn't work. I was told that there was a problem with mine that was recalled but only on half of the vehicles and my vin wasn't one of them recalled even though it's the same problem. I was told the main fuse panel under the hood needs replaced. From what I was told, all the needed repairs will cost about as much as I paid for the vehicle itself. There have been lights on the dash since a few days after I bought it but the obd didn't want to put out any reading. I named her Christine because she seems to have a mind of her own. The rpm's go sky high whenever they feel like it so I often have to pull over, turn it off and wait about 5 minutes. I didn't know where to turn to get help with this before it nickel and dimes me into the even more poor house.
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE TIRE PRESSURE WARNING LIGHT INDICATED THAT ONE OF THE TIRES HAD 0 PRESSURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT ON A DIFFERENT OCCASION THE VEHICLE LOST ALL POWER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Interior & seats
Reports naming seats, latches, locks, linkages and interior fittings.
From owner reports, verbatim
On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.
Passenger side front seat active headrest deployed spontaneously (no accident).
Suspension
Reports naming suspension components — springs, struts, shocks, control arms and related hardware.
From owner reports, verbatim
TRAILING ARM ON RIGHT REAR PASSENGER SIDE OF THE VAN SNAPPED, WHIE 'I WAS DRIVING ON A CITY STREET CLOSE TO MY HOME. THE REAR OF THE VAN STARTED TO SHAKE VIOLENTLY I WAS ABLE TO BRING THE VEHICLE UNDER CONTROL AND STOP. I THEN PROCEEDED CAUTIOUSLY TO RETURN TO MY HOME. MY HUSBAND REMOVED THE RIGHT REAR TIRE WHERE WE SAW THE TRAILING ARM SNAPPED IN HALF.
I WAS DRIVING WITH MY CHILDREN THROUGH A PARKING LOT WHEN OUR VAN STARTED MAKING A HORRIBLE SOUND....WHEN I PULLED OFF TO THE SIDE AND GOT OUT I SAW THAT THE RIGHT REAR TIRE WASN'T WHERE IT SHOULD BE AND THERE WAS A MEDAL PART HANGING DOWN. WE HAD THE VAN TOWED TO MY MECHANIC, DAVE GRANDOMINICO, CONTACT #614-882-9965, WHO LOOKED AT OUR VAN THE NEXT DAY AND SAID THAT THERE WERE ONLY 2 BOLTS IN THE TRAILING ARM AND THOSE TWO BOLTS SNAPPED. HE SAID THAT THERE SHOULD HAVE BEEN 4 BUT IT HE COULD SEE THAT THERE WAS NEVER 4 (NO MARKINGS OR SCRATCHES WHERE THERE WAS NO BOLTS INDICATING THEY HAD NEVER BEEN ADDED). DAVE RECOMMENDED THAT WE TAKE THE VAN TO A CHRYSLER DEALERSHIP SO THEY COULD DOCUMENT THE MANUFACTURING PROBLEM. DAVE THEN INSTALLED 2 BOLTS IN TO THE SLOTS WHERE THERE WAS NONE (SO THAT WE COULD DRIVE IT TO CHYRSLER); HE LEFT THE 2 SNAPPED BOLTS IN PLACE. HOWEVER, WHEN WE TOOK THE VAN TO CHRYSLER, THEY TOLD US (IN SO MANY WORDS) THAT WE COULDN'T PROVE THAT THERE WAS ONLY 2 BOLTS (SINCE DAVE HAD INSTALLED 2 NEW BOLTS), AND THEREFORE WE WOULD HAVE TO PAY $400 - $500 FOR A REPAIR AND THEY WERE TAKING NO RESPONSIBILITY FOR THE MATTER OUTSIDE OF REPAIRING IT.
Seat belts
Reports naming seat belts, buckles, retractors and pretensioners.
From owner reports, verbatim
On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE PASSENGER SEAT BELT WARNING CHIME WAS MALFUNCTIONING. THE CONTACT MENTIONED THAT IF THE PASSENGER DID NOT SECURE THE SEAT BELT, THE WARNING CHIME WOULD NOT COME ON. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT BELT WARNING CHIME WAS NOT DEFECTIVE AND ADVISED THE CONTACT THAT THE MANUFACTURER HAD DECIDED TO DISABLE THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 28,150. UPDATED 8/14/14*CN UPDATED 09/4/2014 *JS
Transmission
Reports naming the automatic or manual transmission, including shifting behaviour, shudder, slipping and transmission control modules.
From owner reports, verbatim
The contact owns a 2011 Chrysler Town and Country. The contact stated while driving approximately 45 MPH, the check engine warning light illuminated. The contact parked on the side of the road to check the engine oil, but no failure was found. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the converter clutch solenoid circuit to be replaced. The vehicle was not repaired but was pending repairs. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 149,990.
TRANSMISSION MAKES NOISE AT 16MPH CHRYSLER IS AWARE OF THE NOISE. CHRYSLER STATES THAT THEY DO NOT HAVE "FIX" FOR IT AT THIS TIME. THIS IS NOT ACCEPTABLE TO ME AS A CUSTOMER OF CHRYSLER. THANK YOU. *KB
Too few reports in this category for a page of its own — they appear in the full complaint list.
Tires & wheels
Reports naming tires, wheels, hubs, or the tire-pressure monitoring system.
From owner reports, verbatim
THE VEHICLE 'CHARGING SYSTEM LIGHT', 'TIRE PRESSURE MONITORING SYSTEM (TPMS) LIGHT', AND 'AIRBAG WARNING LIGHT' HAVE STAYED ON. THE TIRES PRESSURE LIGHT FIRST TURN ON ABOUT 05/16/2014 THE AIRBAG LIGHT FIRST TURN ON 07/23/2014 WHILE DRIVING. THE CHARGING SYSTEM LIGHT FIRST TURN ON 08/06/2014. *TR
NOISY TIRES, 225 65R 17 MICHELIN ENERGY A/S FEATHERING ON OUTSIDE EDGES ON FRONT TIRES. ALIGNMENT CHECKED AND FOUND TO BE IN SPEC BY DEALER. TIRERACK RATES THIS TIRE VERY HIGH, BUT AFTER A FEW THOUSAND MILES, THEY ARE ALREADY SHOWING SIGNS OF ABNORMAL WEAR AND CUPPING. THE COMBINATION OF THE T&C FWD ENGINE WEIGHT, CHEAP FRONT END COMPONENTS WHICH CAUSE STABILITY PROBLEMS, ALONG WITH THIS SOFT RIDING, HARD RUBBER MICHELIN, WILL BECOME ANOTHER PROBLEM LIKE THE FORD EXPLORER & MAVERICKS WITH FIRESTONE 500S. STEERING STABILITY, QUICK RESPONSE AND WANDER ARE A SAFELY ISSUE ON THIS TIRE /VEHICLE COMBINATION. *TR
Too few reports in this category for a page of its own — they appear in the full complaint list.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Elsewhere on this vehicle
Data sources
- NHTSA Office of Defects Investigation — owner-reported complaints and the components recorded on them
Data on this page last refreshed .