2011 Chrysler Town And Country Seat belts Problems
Owner-reported complaints naming the seat belt system, filed with NHTSA
Data refreshed
Seat belts reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
8
Latest Aug 9, 2023
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
1%
of 773 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
3
What this page shows
Reports naming seat belts, buckles, retractors and pretensioners. Every record below is an owner-reported complaint about the 2011 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 8 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Owner reports naming seat belt
Shown in the owner’s own words, exactly as filed
AirbagsInterior & seatsSeat belts
Filed Aug 9, 2023
Crash reported3 injuries reported
On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. Due to the severe injury of my daughter I believe that the airbags failed.
NHTSA ID
11537527
Incident
Apr 9, 2012
Seat belts
Filed Jun 24, 2014
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE PASSENGER SEAT BELT WARNING CHIME WAS MALFUNCTIONING. THE CONTACT MENTIONED THAT IF THE PASSENGER DID NOT SECURE THE SEAT BELT, THE WARNING CHIME WOULD NOT COME ON. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT BELT WARNING CHIME WAS NOT DEFECTIVE AND ADVISED THE CONTACT THAT THE MANUFACTURER HAD DECIDED TO DISABLE THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 28,150. UPDATED 8/14/14*CN UPDATED 09/4/2014 *JS
NHTSA ID
10605581
Incident
Nov 5, 2013
Mileage
28,150 mi
Body & structureSeat belts
Filed Aug 16, 2013
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC SIGNAL, SHE NOTICED THAT THE REAR DRIVER'S SIDE SEAT BELT WAS DETACHED FROM THE SIDE PILLAR, CAUSING THE CHILD SEAT TO TOPPLE OVER INTO THE MIDDLE OF THE VEHICLE. SIMULTANEOUSLY, THE REAR SLIDING DOOR OPENED INDEPENDENTLY. THE REAR SLIDING DOOR FAILURE RECURRED SEVERAL TIMES WHILE THE VEHICLE WAS IN MOTION AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT A SYSTEM UPDATE WOULD NEED TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 10,000.
NHTSA ID
10535711
Incident
Jul 16, 2013
Mileage
10,000 mi
Seat belts
Filed Dec 2, 2012
PASSENGER SEAT BELT NOTIFICATION NOT WORKING PROPERLY. DROVE ALL THE WAY ACROSS TOWN BEFORE PASSENGER REALIZED SHE HAD FORGOTTEN TO BUCKLE HER SEAT. *TR
NHTSA ID
10486706
Incident
Oct 29, 2012
Mileage
16,000 mi
Seat belts
Filed Dec 2, 2012
THE REAR SEAT BELTS DO NOT RESTRAIN THE PASSENGERS DUE TO THE POSITION OF THE SHOULDER STRAP. THE SHOULDER STRAP WAS TOO FAR FORWARD AND COULD NOT BE USED TO RESTRAIN CHILDREN IN THE VEHICLE. *TR
NHTSA ID
10486700
Incident
Nov 1, 2011
Mileage
500 mi
Seat belts
Filed Sep 12, 2012
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SEAT BELTS DID NOT RESTRAIN THE PASSENGERS DUE TO THE POSITION OF THE SHOULDER STRAP. THE CONTACT NOTICED THAT THE SHOULDER STRAP FOR THE SEAT BELTS WOULD LIE ON THE PASSENGER'S ARMS AND WAS LOW ACROSS THE CHEST AREA. THE SHOULDER STRAP WAS TOO FAR FORWARD AND COULD NOT BE USED TO RESTRAIN CHILDREN IN THE VEHICLE. IN ADDITION, THE SEAT BELT WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE SEAT BELTS WERE DESIGN IN THAT MANNER AND COULD NOT BE CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS 20,000.
NHTSA ID
10475142
Incident
Jul 1, 2012
Mileage
20,000 mi
AirbagsSeat belts
Filed Jul 9, 2012
Crash reported
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED AT 45 MPH AND PUSHED INTO A PRECEDING VEHICLE. THE AIR BAG LIGHT INDICATED THAT THE AIR BAGS DEPLOYED, BUT THEY DID NOT. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BUT THE VEHICLE WAS NOT INSPECTED FOR THE AIR BAG FAILURE. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SEAT BELT FAILED DURING THE CRASH, ALLOWING THE CHILD SEAT THAT WAS BEING RESTRAINED TO DETACH FROM THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURES WAS 13,000. UPDATED 08-07-12 *BF
NHTSA ID
10464668
Incident
Jul 8, 2012
Mileage
13,000 mi
Seat belts
Filed Mar 24, 2011
THE FRONT PASSENGER SEAT BELT ALERT SYSTEM DOES NOT FUNCTION ON MY NEW 2011 CHRYSLER TOWN AND COUNTRY LIMITED. I HADN'T NOTICED THIS FACT UNTIL A PASSENGER COMMENTED IN SURPRISE THAT HER SEAT BELT WAS NOT FASTENED. THIS WAS AT THE END OF A DRIVE ACROSS TOWN. I CONTACTED THE DEALER IMMEDIATELY, AND THE SERVICE MANGER INFORMED ME THAT CHRYSLER FOUND IN MANUFACTURING THAT THIS PASSENGER SEAT BELT ALERT DID NOT WORK CORRECTLY, SO THEY DISABLED IT IN SOFTWARE. HE FURTHER SAID THAT IF OR WHEN A SOFTWARE UPDATE BECOMES AVAILABLE TO FIX THE PROBLEM, I WOULD BE INFORMED OF THE FIX. *TR
NHTSA ID
10392741
Incident
Mar 16, 2011
Mileage
1,500 mi
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Other components reported on this vehicle
Categories with enough reports to have a page of their own