Owner-reported complaints naming the interior system, filed with NHTSA
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Reports naming seats, latches, locks, linkages and interior fittings. Every record below is an owner-reported complaint about the 2012 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
Driver's seat active headrest deployed while vehicle was in motion with cruise control set at 35 MPH. Loud bang accompanied by the headrest hitting the driver in the back of the head causing the driver to jerk the steering wheel.
Passenger side head rest deployed while the vehicle was sitting in my driveway.
OIL COOLER HOUSING DEFECTIVE CRACKS UNDER PRESSURE OR OVERHEATING. DRIVER SIDE POWER SEAT FAILURE MAJOR SAFETY ISSUES. POWER TRAIN ROUGH SHIFTING.
UPPER TOP ENGINE CAMSHAFT ROLLERS ARE DEFECTIVE ALSO ELECTRONICA FUEL INJECTION PROBLEMS FOLLOWED BY FAULTY DASH TEMPERATURE GAUGE ALSO DRIVER SIDE SEAT HAS A DEFECTIVE LEFT SIDE MOTOR WITH FAULTY SEAT BELT HOLDER
FRONT PASSENGER SEAT BELT KEEPS JAMMING AND NOW CAN'T EVEN CONNECT BELT INTO THE LOCKING PART
1) THE THIRD ROW PIER FOLDING SEATS HAVE TWICE BEEN INADVERTENTLY ACTIVATED BY A CHILD TOUCHING THE BUTTON, AND NARROWLY ESCAPING BEING CRUSHED BY THE FOLDING SEAT. ALSO, THE SEAT JAMMED IN THE HALF FOLDED POSITION AND THE DEALERSHIP WANTED $2600+ TO FIX IT. THE POWER FOLDING SEATS ARE A DEATH TRAP IF SOMEONE CANNOT GET OUT OF THE WAY WHEN THE BUTTON HAS BEEN ACTIVATED. 2) TWICE NOW, THE ELECTRICAL SYSTEM HAS BEEN FLASHING RANDOM CODES- THE TIRE PRESSURE GAUGE WHEN THE TIRE PRESSURE IS FINE, THE ABS AND TRACTION LIGHT, AND ALSO WEIRD MINI ROUGH IDLES AT VERY LOW SPEEDS IN HEAVY TRAFFIC. IT IS A REPEAT PROBLEM THAT THE SHOP SEEMS TO ONLY TEMPORARILY FIX.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE REAR HATCH DOOR KEPT OPENING. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000. *TT CONSUMER STATED REAR HATCH OPENS RANDOMLY. UPDATED 12/11/18*JB
MIDDLE FOLD & STORE SEAT DOES NOT RELEASE TO COLLAPSE INTO THE FLOOR BEHIND DRIVER. THE RELEASE WON'T WORK. PRIOR TO CURRENT PROBLEM SEAT DIDN'T GO INTO STORE POSITION WITH OUT A FIGHT. THE 3RD ROW FOLD DOWN SEAT, (DOUBLE SEAT), RETRACTABLE LEG LOCKS WON'T FOLD DOWN IN THE FLOOR POSITION. THEY STICK UP IN THE AIR. THE CABLE MECHANIZE ATTACHED TO A PLASTIC PIECE THAT HOLDS CABLE IN PLACE CAME APART WHILE FOLDING SEAT DOWN FOR STORAGE. THE PLASTIC PART HAS A CRACK IN IT WHERE CABLE BROKE THROUGH. THE CAR WAS STATIONARY IN THE DRIVEWAY AND WE WERE CLEANING THE CAR.
I RECENTLY PURCHASED A USED 2012 (09/11 PRODUCTION DATE) CHRYSLER TOWN 7 COUNTRY TOURING, VAN, IT HAD 063,200.0 MILES WHEN RECEIVED. PURCHASED FROM A HONEST AND REPUTABLE LOCAL USED CAR DEALER. (IT WAS A NEW CAR TRADE IN FROM A DEALER 45 MILES AWAY) AFTER DRIVING THE VAN FOR APROX. 300 MILES THE AIR BAG LIGHT IN THE DASH CAME ON AND WOULD NOT RESET OR GO OUT. THE DEALER TRIED TO CLEAR THE CODE BUT COULD NOT. THEY DETERMINED THAT IT WAS SOMETHING RELATED TO THE DRIVERS SEAT. AT THEIR RECOMMENDATION I TOOK THE VAN TO THE LOCAL CHRYSLER/JEEP/RAM DEALER TO BE CHECKED. THE DEALER CHARGED $95.00 TO CHECK IT AND SAID THAT THERE IS A SHORT IN THE DRIVERS HEAD REST WHICH IS NON-REPAIRABLE AND WILL COST $725.00 (PLUS THE $95.00 CHARGE) TO REPLACE THE HEAD REST. THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY THE FACTORY AFTER THE 36/36 IS EXPIRED. I CALLED THE CHRYSLER FACTORY INFORMATION LINE AND WAS AGAIN TOLD THAT THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY CHRYSLER. IN RESEARCHING THIS ISSUE I HAVE SEEN THAT CHRYSLER HAS HAD AT LEAST 840,000 RECALLS INVOLVING HEAD RESTS. HOW CAN I GET CHRYSLER TO REPAIR THIS SERIOUS PROBLEM. THE DEALER AND CHRYSLER SAID THAT THE SRS/AIR BAGS WILL NOT WORK IF THE LIGHT IS ON. THIS MEANS I HAVE NO AIR BAG FUNCTION SHOULD I BE INVOLVED IN AN ACCIDENT. I AM VERY CONCERNED AND FEEL THAT A SERIOUS SAFETY SYSTEM FAILURE LIKE THIS SHOULD BE A FACTORY COVERED REPAIR FOR AT LEAST 150,000 MILES. I HAVE BEEN DENIED THE REPAIR BY CHRYSLER, REGARDLESS OF THE POTENTIAL FOR SERIOUS INJURY OR DEATH IF INVOLVED IN AN ACCIDENT WHEN THE SRS SYSTEM WILL NOT WORK. I AM A DISABLED VETERAN AND NEED THIS VAN FOR TRANSPORTATION.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE PARKED, THE SLIDING DOORS INDEPENDENTLY OPENED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
2012 CHRYSLER TOWN & COUNTRY (RENTAL). CONSUMER WRITES IN REGARDS TO RENTAL VEHICLE SLIDING DOOR & PASSENGER SEATS MALFUNCTION. *SMD THE CONSUMER STATED THE SLIDING DOORS JUST BEHIND THE FRONT DOORS WERE ELECTRONICALLY OPERATED. THERE WERE 2 OCCASIONS WHERE THE CONSUMER'S HUSBAND AND A TEEN-AGED DRIVER INADVERTENTLY HAD THEIR HAND ON THE CAR FRAME, AND WHEN THE BUTTON WAS PUSHED TO CLOSE THE DOOR, IT DID NOT STOP, WHEN IT HIT THEIR HANDS. IT KEPT MOVING AND MASHED THEIR HANDS BETWEEN THE MOVING DOOR AND DOOR FRAME. THE INJURIES WERE NOT SEVERE. HOWEVER, A SAFETY SWITCH IS NEEDED TO STOP THE DOOR. A MUCH BIGGER PROBLEM, HOWEVER, WAS FOUND IN THE SECOND ROW OF THE SEAT, JUST BEHIND THE FRONT SEAT. THE CONSUMER STATED SHE AND HER HUSBAND WERE SITTING IN THE SEATS, AND DECIDED TO TAKE A NAP. WHEN SHE WENT TO RE-POSITION THE SEAT, TO ITS UPRIGHT POSITION, SHE TURNED SIDEWAYS TO PULL THE LEVER ON THE SIDE, BUT WHEN SHE PULLED IT, THE ENTIRE BACK REST ASSEMBLY SLAMMED HER FORWARD WITH CONSIDERABLE IMPACT. AT THE SAME TIME, THE HEAD REST ATOP THE BACK REST SLAMMED FORWARD WITH MUCH MORE IMPACT AND IT HIT HER IN THE BACK OF THE HEAD. *JB
WHILE PARKED IN OUR DRIVEWAY, IGNOTION/ACCESSORY OFF, WITH THE 3RD ROW SEATS STOWED, AND THE SECOND ROW DOOR SWITCH DISABLED, MY WIFE AND I WERE ATTACHING AND ADJUSTING A CHILD SAFETY SEAT IN THE 2ND ROW RIGHT SIDE. OUR 2 YEAR OLD GRANDAUGHTER WAS PLAYING IN THE BACK, THE BACK DOOR WAS OPEN. I WENT IN THE HOUSE FOR A MOMENT, UPON RETURNING I LEARNED THAT OUR GRANDAUGHTER HAD GOTTEN PINNED BETWEEN A DEPLOYING LEFT SIDE THIRD ROW SEAT AND A SMALL COOLER WE HAD IN THE BACK OF THE VAN. MY WIFE HEARD HER SAY "HELP ME" AND WAS ABLE TO PULL HER OUT OF THE WAY. IF GRANDMA HAD NOT BEEN CLOSE ENOUGH TO EFFECT A RESCUE IT MAY HAVE BEEN CATASTROPHIC. THE SEAT JAMMED ITSELF AGAINST THE COOLER AND THE SECOND ROW SEAT. ONE LEG LOCKED INTO THE FLOOR THE OTHER WAS "PINNED" IN A FOLDED BACKWARD POSTION. THE SEAT WAS NOT SAFELY USABLE. I IMMEDIATELY CALLED CHRYSLER, I WAS TOLD I WOULD HEAR BACK, I HAVE NOT. IT WAS A SATURDAY AND I REALLY NEEDED THE SEAT TO BE USABLE. I WENT TO THE DEALER, MY SALES REP WAS ABLE TO PULL THE "PINNED" LEG BACK INTO POSITION (IT TOOK SIGNIFICANT APPLICATION OF STRENGTH), FOLLOWING WHICH, THE SEAT OPERATED NORMALLY. SINCE THAT OCCURANCE THERE HAVE BEEN TWO OCCURRANCES OF ACCIDENTAL 3RD ROW SEAT DEPLOYMENT WHILE LOADING OR UNLOADING THE VAN. THE CONTROLS ARE EASY TO BUMP WITH ONES ELBOW. THE SEATS DEPLOY UNDER FAR TOO GREAT OF FORCE TO BE SAFE. THERE IS NO LOCKOUT FOR THE CONTROLS. THERE IS NO "CANCEL". THE CONTROLS ARE ACTIVE WHEN THE VEHICLE IS IN PARK AND THE BACK DOOR IS OPEN. WHILE DEMONSTRATING THE PROBLEMS TO THE DEALER, THE RIGHT SIDE 3RD ROW SEAT DAMAGED ITSELF BEYOND SIMPLE REPAIR REQUIRING PARTS TO BE ORDERED. IT IS SCHEDULED FOR REPAIR. CHRYSLER MAINTAINS THAT THE SYSTEM IS SAFE. *TT
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WITH A PASSENGER SEATED IN THE SECOND ROW PASSENGER SEAT. THAT PASSENGER ACTIVATED THE LEVER WHICH WOULD FOLD DOWN THE SECOND ROW SEATING AND BECAME STUCK BETWEEN THE SEATS AS THEY WERE FOLDING. THE CONTACT STOPPED THE VEHICLE AND REMOVED THE PASSENGER THAT WAS STUCK BETWEEN THE SEATS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 500. UPDATED 04/11/12*LJ
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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