Owner-reported complaints naming the exterior lighting system, filed with NHTSA
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Reports naming headlights, tail lights, turn signals and other exterior lighting. Every record below is an owner-reported complaint about the 2012 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 17 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
It's the timp the big black box with all the fuses in it I have had so much problems with it it messed up the alternator and the battery and the doors and the fule pump now I have to get a new box and a fused pump because it won't start at all now it have quite on me while I was driving before it broke all the way down I don't know why they ain't a recall on it yet
I WAS DRIVING ON THE ROAD I WAS GOING TO APPLY BRIGHT LIGHTS WHEN I DID SO THEY DID NOT COME ON MY WINDSHIELD WIPERS CAME ON TRY TO TURN THEM OFF THEY WOULD NOT DO SO HAD NO TURNING SIGNALS LEFT OR RIGHT AND COULD NOT GET THE WIPERS TO STOP
ON JANUARY 30TH, 2019 I WAS DRIVING ON THE HIGHWAY GOING 70 MPH AT 630PM WHEN MY HEADLIGHTS TURNED OFF. I PULLED INTO A PARKING LOT AND TURNED THE HEADLIGHT KNOB FROM AUTO TO MANUAL AND MANUAL WORKED BUT AUTO DID NOT. I LET THE CAR SIT WHILE I WAS AT MY SON'S DOCTOR'S APPOINTMENT. WHEN WE CAME OUT AND I STARTED THE CAR, THE HEADLIGHTS IN AUTO POSITION WORKED WHILE DRIVING BACK HOME UNTIL I WAS ABOUT 10 MINUTES AWAY FROM MY HOUSE AND IN THE CITY. THE NEXT DAY WHILE DRIVING TO WORK AT 715 AM, THE AUTO LIGHTS TURNED OFF AGAIN THEN BACK ON THEN BACK OFF AGAIN. WHEN HEADING TO THE STORE THAT EVENING, THEY CUT OFF AGAIN. THE DASH LIGHT TO SHOW LIGHTS WERE ON TURNED OFF AS WELL. THIS IS VERY DANGEROUS AND A SAFETY HAZARD FOR ALL VEHICALS ON THE ROAD.
MY CAR WAS WORKING FINE BEFORE THE THE INCIDENT THAT I HAD WAS IN THE FAMILY DOLLAR I WAS AS DOING SOME SHOPPING WHEN I WAS DONE I WENT TO MY CAR I PUT THE KEY IN THE IGNITION ON AND I TURN THE CAR THERE WAS NO SOUND OR ANY POWER SO I CALL THE TOWING COMPANY TO TAKE THE CAR TO MY HOUSE WHEN I REACH MY HOUSE AND CALL A FRIEND THAT HE IS A MECHANIC TO CHECK ON MY CAR AND HE TOLD ME THAT THE BATTERY OF THE CAR WAS DRAIN SO I TOOK THE BATTERY OUT AND TOOK IT TO CLOSES AUTOZONE HWY 27 HAINES CITY FL I TOOK MY OLD BATTERY TO THE AUTOZONE BUT THE NEW BATTERY WAS GOING TO COST ME ROUND 230 DOLLARS I HAD NO OTHER CHOICE THAT TO BUY IT THEN I WENT BACK HOME MY FRIEND THE MECHANIC PUT THE NEW BATTERY IN DROVE THE CAR TO THE SAME AUTOZONE THE SAME DAY TO DO A QUICK CHECK UP ON THE ALTERNATOR SO THEY DID THE CHECK UP AND THE ALTERNATOR WAS GOING BAD ALSO SO I BOUGHT A NEW ALTERNATOR THAT COST ME 170 DOLLARS HAVING THIS PROBLEM WITH ALMOST A BRAND NEW CAR IT GOT ME UPSET I NEVER WENT TO THE DEALER TO COMPLAIN SO 2 WEEKS PASS COMING OUT FROM MY HOUSE I TURN THE IGNITION AND THE CAR DIDN'T WANNA START SO I ASK ONE OF MY NEIGHBORS TO DO A QUICK BATTERY JUMP WHEN SO I TOOK MY CAR TO THE AUTOZONE SINCE I HAVE WARRANTY ON THE 2 ITEMS THEY HAVE ME NEW ALTERNATOR AND BATTERY AGAIN I TOOK IT TO THE MECHANIC AND MORE MONEY TO SPEND ALSO THE MECHANIC TOLD ME THAT IT MIGHT HAVE SOME ELECTRICAL ISSUES INSIDE THE CAR SO THE MECHANIC REPLACE AGAIN THE ALTERNATOR AND BATTERY NOW THE CAR IS RUNNING GOOD FOR NOW A WEEK PASS AND LEAVING HOME WENT INTO MY CAR TRY TO START MY CAR AND IT TOOK A WHILE TO START IT SOUND IT LIKE A CHOKE IT TOOK ME ALMOST 5 TIMES BEFORE THE CAR STARTS SO I TOOK THE CAR TO THE MECHANIC AND THE MECHANIC TOLD ME THAT THE FUEL PUMP IS GOING BAD AND IT NEEDED TO BE REPLACE I SPEND ALMOST 400 FOR 2 THINGS NOW I GOT TO SPEND MORE MONEY FOR A FUEL PUMP THIS IS NONSENSE.
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE LANE DEPARTURE SYSTEM, NAVIGATIONAL SYSTEM, AND THE REAR BACK UP CAMERA FAILED. A FEW WEEKS LATER, THE CONTACT NOTICED SMOKE COMING FROM THE REAR PASSENGER SIDE TAIL LIGHT. THE VEHICLE WAS TAKEN TO KIMBERLY CAR CITY (625 W KIMBERLY ROAD, DAVENPORT, IA 52806, (563) 391-8300) WHERE IT WAS DIAGNOSED THAT THE REAR BUMPER, MODULES, AND WIRING HARNESS CAUGHT FIRE DUE TO WATER EXPOSURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A CHRYSLER ENGINEER INSPECTED THE VEHICLE AND CONCLUDED THAT THE FAILURE WAS NOT DUE TO A MANUFACTURER DEFECT. THE MANUFACTURER PROVIDED CASE NUMBER: CAIR31876429. THE FAILURE MILEAGE WAS 83,000.
THIS CAR IS NEED CAMSHAFTS, GASKETS AND VALVE ARMS IN BOTH SIDE PLUS MORE THE CAR ONLY HAS 64,000 I PUT ONLY 18,000 IN 2 YEARS KEEP THE CAR UP TO DATE WITH OIL CHANGE BEEN COMPLAINING SINCE DAY ONE THAT SOMETHING IS WRONG WITH THE CAR HAD A DIAGNOSTIC BY ONE CHRYSLER DEALER PAID BY THE PRIVATE DEALER I BOUGHT THE CAR FROM AND CUT NOT FIND ANYTHING WRONG WITH IT AFTER A YEAR OF IT THE CAR NEED CAMSHAFTS, VALVE ARMS IN BOTH SIDES AND GASKETS FOR A COST OF 1,100. ONE OF THE PARTS WAS UNDER GUARANTEE BY CHRYSLER LIKE THE LEFT SIDE BUT NOT THE RIGHT SIDE.
FAULTY TIPM IDENTIFIED AFTER SEVERAL YEARS OF PROBLEMS. MOST SERIOUS PROBLEM OCCURRED WHEN THE VEHICLE STALLED ON THE FREEWAY DURING RUSH HOUR TRAFFIC. VEHICLE SPEED DROPPED IMMEDIATELY, WITH NO WARNING, FROM 70 MPH TO 25 MPH. VEHICLE WOULD NOT SHIFT, AND SPEED WOULD NOT INCREASE. POWER STEERING WENT OUT, AND IT WAS VERY DIFFICULT TO MANEUVER THE VEHICLE ACROSS FOUR LANES OF HEAVY TRAFFIC (WITH MY CHILDREN INSIDE) AND COAST TO A SAFE LOCATION WHERE A TOW TRUCK WAS CALLED, AND VEHICLE WAS TAKEN TO DEALERSHIP FOR REPAIR. THIS WAS THE MOST SERIOUS OF SEVERAL PROBLEMS- ALL OF WHICH APPEAR TO POINT TO A FAULTY TIPM. OTHER PROBLEMS INCLUDE FAULTY TURN SIGNALS, WINDOWS THAT WILL NOT OPEN, REAR FAN THAT TURNS ON AND OFF BY ITSELF, DIFFICULTY SHIFTING, DIFFICULTY STARTING, AND DRAINED BATTERIES. REPAIRS AND REPLACEMENTS INCLUDE SOLENOID PACK REPLACEMENT, TRANSMISSION OVERHAUL, BATTERY REPLACEMENT, POWER MODULE REPLACEMENT, BLOWER MOTOR REPLACEMENT- FINALLY LEADING TO TIPM REPLACEMENT.
THIS IS MY 7TH CHRYSLER OR DODGE MINIVAN - AND I LOVE THEM. I SEARCHED FOR 6 MONTHS TO FIND THE MODEL/COLOR/FEATURES I WANTED BEFORE FINDING THIS PARTICULAR VEHICLE. I WAS THRILLED THAT IT HAD ALL THE OPTIONS I WANTED - HIGHEST ON MY LIST IS THE 'BLIND SPOT SENSORS' AS I DO A LOT OF HIGHWAY DRIVING WITH KIDS IN THE CAR ON BUSY MICHIGAN HIGHWAYS. A FEW WEEKS AGO THE SENSORS WOULD 'STICK' ON, BUT AFTER RESTARTING THE VAN IT THEY WOULD WORK PROPERLY FOR A WHILE, AND THEN 'STICK' ON AGAIN. NOW THEY ARE ALWAYS ON - MAKING AN EXTREMELY EXPENSIVE SAFETY FEATURE OPTION USELESS AS I HAVE HAD TO TURN THEM OFF TO STOP THE CONSTANT CHIMING AND FOR THE SENSOR LIGHTS IN MY SIDE-VIEW MIRRORS TO BE OFF. I HAVE LOOKED ALL OVER THE INTERNET AND APPARENTLY THIS IS AN EXTREMELY COMMON ISSUE. WHERE CAN I GET SERIOUS SAFETY THIS ISSUE FIXED? AS IT IS APPARENTLY SOME DESIGN FLAW I DO NOT BELIEVE *I* SHOULD BE RESPONSIBLE FOR PAYING FOR THESE REPAIRS AND IF IT CANNOT BE FIXED I SHOULD BE REIMBURSED THE STICKER COST OF THIS FEATURE AS IT CANNOT BE USED!
CHRYSLER TOWN AND COUNTRY WOULD NOT START. I PUT THE KEY IN THE IGNITION, TURNED IT ON, THE VAN WOULD NOT START HOWEVER WINDOWS WOULD ROLL DOWN AND RADIO WOULD PLAY. REPLACED THE BATTERY AND ISSUE REMAINED. WOULD STOP TO GET GAS A D WHEN. I GOT BACK IN THE VAN IT WOULD NOT START. THIS HAPPENED SEVERAL TIMES. ONE MINUTE IT RAN JUST FINE AND NEXT THING YOU KNOW IT WOULDN'T START. LEAVING ME STRANDED WITH MY 3 KIDS NUMEROUS TIMES. TOOK IT TO A DEALERSHIP AND HAD TO PAY TO REPLACE THE TIPM. NOW THERE ARE ISSUES WITH THE REAR AC. IT WORKS WHEN IT WANTS TO. SOME DAYS IT WORKS JUST FINE AND OTHER DAYS IT DOESNT. IT IS CURRENTLY IN THE SHOP TO HAVE THIS ISSUE RESOLVED. I HAVE VIDEOS OF EXACTLY WHAT HAPPENED AT THE GAS STATIONS WHEN WE WERE STRANDED. THE VIDEO SHOWS MY HUSBAND PUTTING THE KEY IN AND THE CAR NOT STARTING.
MY WIFE WAS DRIVING THE VEHICLE AT NIGHT ON A TWO-LANE HIGHWAY WHEN ALL OF THE LIGHTS WENT OUT AND SHE COULD NOT SEE THE ROAD. SHE WAS ABLE TO GET THE VAN STOPPED IN THE ROADWAY AS THERE WAS NO OTHER TRAFFIC AT THE TIME. WHEN SHE OPENED THE DOOR TO SEE OF THE DOME LIGHT WOULD COME ON, THE LIGHTS CAME BACK ON AND SHE WAS ABLE TO GET BACK HOME. HAD THERE BEEN MORE TRAFFIC, IT WOULD HAVE BEEN A MUCH MORE DANGEROUS SITUATION.
I WOULD LIKE TO FILE A COMPLAINT AND HAVE A INQUIRY OPENED ABOUT A CHRYSLER AND FAULTY SAFETY DEVICE BLIND SPOT DETECTION SYSTEM ON ONE OF THEIR VEHICLES THAT FAILS REPEATEDLY TIME AND TIME AGAIN BUT DOESN'T HAVE A COMPANY RECALL. I HAVE A ACTIVE CASE OPEN WITH CHRYSLER AND HAVE TRIED TO GET THEM TO REVIEW THIS SAFETY FEATURE THAT FAILS WITHOUT NOTICE ON PERFECT MINT CONDITIONS VEHICLES CHRYSLER TOWN AND COUNTRY MINIVANS. THERE A VERY NUMEROUS CASES OF THIS THAT HAS A PRICE TAG THAT IS EXTREMELY EXPENSIVE FOR THE PART IN THE CAR. TWO 3" X 3" PLASTIC BOXES ARE OVER $1100 EACH AND WILL NOT WORK IF ONE FAILS SO BOTH HAVE TO BE REPLACED AT THE SAME TIME CAUSING A $2200-$3000 EXPENDITURE ARE VERY LIMITED MILEAGE ON THE VEHICLE. *TR
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TURN SIGNAL INDICATORS ON THE SIDE MIRRORS FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BLIND SPOT MODULE WAS BROKEN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE FAILURE. THE FAILURE MILEAGE WAS 50,400. THE CURRENT MILEAGE WAS 52,000. UPDATED 08/11/14*LJ UPDATED 08/12/2014 *JS
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT BOTH FOG LIGHT LENS AND ATTACHED WIRING WERE BURNED. THERE WERE NO VISIBLE FLAMES. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. UPDATED 8/29/2017*CN
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED HIS FOG LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE BUT STATED THAT THE FOG LIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000, AND THE CURRENT MILEAGE WAS 44,500.
AUTOMATIC HEADLIGHTS TURN OFF WHEN DRIVING. IT HAS HAPPENED TWICE NOW. IF DRIVER DOESN'T REACT QUICKLY AND TURN LIGHTS FROM AUTOMATIC ON TO MANUAL ON THERE COULD BE AN ACCIDENT. *TR
I WAS DRIVING ON JOHN R RD. IN TROY, MI AT APPROXIMATELY 5:45 P.M. ON 12/19/13 WHEN MY HEADLIGHTS THAT WERE SET ON AUTO SUDDENLY WENT OUT AND STAYED OFF. IT WAS TOTALLY DARK AT THAT TIME. THE LIGHTS DID WORK MANUALLY. I HAVE HAD MULTIPLE INCIDENTS SINCE THAN INCLUDING ONE AT 70 MPH ON THE EXPRESSWAY. PRIOR TO THIS I HAVE HAD A LOT OF IRREGULAR PROBLEMS WITH THE AUTOMATIC LIGHTS TURNING ON. I HAVE TAKEN THE CAR TO THE DEALER BUT THEY HAVE BEEN UNABLE TO DETERMINE THE PROBLEM. *TR
HEADLAMPS ARE EXTREAMLY HIGH OFF ROAD WHEN ON HIGH BEAM. CHRYSLER TELLS ME THERE IS NO FIX IT IS A SINGLE UNIT SYSTEM AND IN ORDER TO LOWER THE HIGH BEAMS THEY ALSO WILL LOWER LOW BEAMS. WHEN THEY ADJ HIGH BEAMS I LOSE MY LOW BEAMS AND THEY ARE SO LOW I HAVE NO NIGHT VISION ON LOW BEAM THEY STOP ABOUT 35 FEET IN FRONT OF THE VEHICLE AND GO NO FARTHER DUE TO THEM BEING ADJUSTED EXTREAMLY LOW. I CAN NOT DRIVE THE VEHICLE AT NIGHT TIME. THE DEALER AGREES WITH ME THAT THE HEADLAMPS ARE OUT OF ADJUSTMENT AND THAT THEY HAVE HAD 5/6 NEW CARS OWNER COMPLAIN ABOUT THE HEADLAMPS BUT THERE IS NOTHING THEY CAN DO ABOUT IT. THEY ADVISED ME THE HEADLAMPS ARE HIGHT AND AT FIVE FEETS FROM THE VEHICAL THEY THEY TEST 12" HIGH SO AT 100 FEET THEY ARE IN THE TREES..... THE VEHICAL IS UNSAFE TO DRIVE AT NIGHT I HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE. I HAVE HAD THIS VEHICLE TO TWO DEALERSHIPS FOR A TOTAL OF 3 TIMES AND THE HEADLAMPS ARE STILL UNSAFE AT THIS TIME. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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