RoadVitals

2013 Chrysler Town And Country Driver assistance Problems

Owner-reported complaints naming the driver-assistance system, filed with NHTSA

Data refreshed

Driver assistance reportsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
23
Latest Sep 2, 2021
Share of all reportsThis category as a share of every owner report on file for this model year. One report can name more than one component, so the categories overlap.
3%
of 680 total
Crash or fire reportedReports in this category whose submitter recorded that a crash or a fire occurred. The reporter's own answer on the NHTSA form, not a verified finding.
2
Injuries or deaths reportedTotals the submitters entered on their own reports in this category. Not verified by NHTSA and not a casualty statistic.
2

What this page shows

Reports naming forward-collision avoidance, lane keeping, back-over prevention, cruise control and related electronic driver-assistance systems. Every record below is an owner-reported complaint about the 2013 Chrysler Town And Country submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 23 reports on file name it.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Owner reports naming driver-assistance

Shown in the owner’s own words, exactly as filed

Driver assistanceElectricalEngine
Filed Sep 2, 2021

My Chrysler Town and Country has serious electrical issues. It started with the radio shutting off and restarting by itself, which is not a serious issue at all. But yesterday, at a red light, the radio shut off and so did the car. The engine stopped working, the accelerator pedal would not respond. It was terrifying. Thankfully we were at a red light, but if this were to happen on a busy highway, or even just on a regular street with traffic, it could be a life threatening situation. From what I have researched online, this is a common problem with Chrysler, Jeep and Dodge cars. Legal action has been taken and class action lawsuits were filed to address this matter. The Center for Auto Safety (CAS) asked this very own NHTSA to open an investigation into faulty TIPM, which seem to be the problem that causes these cars to very dangerously completely shut off even while driving, causing drivers to lose control of the steering and of the brakes. The CAS estimated 7 million Chrysler vehicles have power issues related to the TIPM. One month after receiving a class action lawsuit, Chrysler issued a recall for 189.000 Dodge Durango and Jeep Grand Cherokee with bad TIPMS. 189.000. Out of SEVEN MILLION. This is absurd. It seems as if Chrysler is waiting for someone to be killed due to this issue so they can take it seriously and actually issue the recall to all the cars that have this problem, not a tiny fraction of them and not only because it is directly related to a lawsuit. Unfortunately, despite multiple claims throughout the years that not only this is a common problem with Chrysler, but that the corporation is well aware of it and negligently refuses to address the issues, the NHTSA rejected the CAS petition to investigate this problem. Proof is definitely not amiss, as a quick internet research will produce thousands upon thousands of reports of the same problem on the same car. This needs to be a recall URGENTLY, and not only after someone dies.

NHTSA ID
11431548
Incident
Sep 1, 2021
Driver assistanceElectrical
Filed Oct 13, 2020

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED BEFORE AGGRESSIVELY RESPONDING. THE CONTACT TOOK THE VEHICLE TO LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (1199 NJ-37 W, TOMS RIVER, NJ 08755; (732) 481-2586) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE PERSISTED. THE CONTACT STATED LEARNED THAT THE FAILURE WAS RELATED TO THE FUEL PUMP RELAY AND THE TIPM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

NHTSA ID
11364130
Incident
Jun 1, 2020
Mileage
72,000 mi
Driver assistanceElectricalExterior lighting
Filed Sep 15, 2020

PROBLEM BEGINS WITH RANDOM DING, ALL DASHBOARD LIGHTS COME ON, SPEEDOMETER/FUEL GAUGE/TACHOMETER DO NOT FUNCTION AT ALL, TURN SIGNALS & HAZARDS DON'T WORK, WIPERS TURN ON BY THEMSELVES FOR A FEW SWIPES AND THEN GO BACK OFF. THIS LASTS A FEW SECONDS AND GOES BACK TO NORMAL. REOCCURS RANDOMLY, LASTING FROM 10 SECONDS TO A FULL DAY OF DRIVING. IT DOESN'T MATTER IF THE VAN IS MOVING OR STILL, JUST STARTED OR BEEN RUNNING- IT HAPPENS VERY RANDOMLY. YESTERDAY, I STARTED THE VAN AND ALL DASH LIGHTS WERE LIT, NO GAUGES WORKED, AND TURN SIGNALS & HAZARDS DID NOT WORK FOR SEVERAL HOURS. TODAY I STARTED IT AND AFTER DRIVING ABOUT 5 MINUTES, FIXED ITSELF AND WENT BACK TO NORMAL.

NHTSA ID
11355177
Incident
Sep 14, 2020
Driver assistanceEnginePowertrain (other)
Filed Nov 21, 2019

CAR CONTINUE TO TURN OFF. ENGINE AND ELECTRIC PROBLEM AS WELL. TOOK IT TO NUMEROUS AUTO REPAIR SHOPS AND WAISTED A LOT OF MONEY. NOTHING GOT FIXED SAID IT'S A MANUFACTURING PROBLEM, MECHANICS TRY TO FIX BUT FAILED TO DO TO IT'S A MANUFACTURING PROBLEM. RECALL THESE VANS!!! KIDS ARE IN THESE VAN'S AND THEY JUST CUTT OFF IN THE MIDDLE OF THE HIGHWAY AND I'VE CHANGED OUT EVERYTHING, NOTHING WORKS! SHUTS OFF RANDOMLY IN THE STREETS AND HIGHWAYS! BIG SAFETY HASSARD!! RECALL THEM ALL! MY COUSIN HAS A DODGE ONE AND IT DOES THE EXACT SAMETHING.

NHTSA ID
11281499
Incident
Oct 15, 2019
Mileage
8 mi
BrakesDriver assistanceElectrical
Filed Jul 30, 2019
Crash reported

I'M NOT SURE WHAT EXACTLY HAPPENED, THE VEHICLE IS PENDING INVESTIGATION. I ATTEMPTED TO STOP THE VEHICLE, PRESSING THE BRAKES DOWN AS HARD AS POSSIBLE, AND THE VEHICLE WOULDN'T STOP. THE OTHER VEHICLE WAS HIT FROM BEHIND AT A LIGHT I WAS PROBABLY GOING AROUND 40 MPH. ALSO, WHEN WE FIRST BOUGHT THE VEHICLE IT HAD A HABIT OF TURNING OFF WHILE DRIVING. FINALLY GOT THAT FIXED. IT TURNED OUT TO BE THE MASTER POWER CYLINDER OR SOMETHING LIKE THAT.

NHTSA ID
11240642
Incident
Jul 20, 2019
Mileage
100,000 mi
AirbagsDriver assistance
Filed Jul 18, 2019
Crash reported2 injuries reported

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPLYING PRESSURE TO HER BRAKE PEDAL TO THE PARK THE VEHICLE, THE VEHICLE BEGAN TO MOVE FORWARD ON ITS OWN AT HIGH RATE OF SPEED. THE CONTACT BEGAN PUMPING THE BRAKES TO NO AVAIL. THE CONTACT WAS STEERING THE VEHICLE TRYING TO AVOID IMPACT WITH AN APARTMENT BUILDING. RED AND YELLOW WARNING LIGHTS BEGAN FLASHING AS THE VEHICLE PROCEED TO JUMPED THE CURB AND CRASH INTO THE APARTMENT BUILDING. THE CONTACT STATED THAT UPON IMPACT, THE AIR BAGS DID NOT DEPLOY AND THE VEHICLE WOULD NOT UNLOCK. THE CONTACT'S DAUGHTER, WHO WITNESSED THE CRASH, WAS ABLE TO MANUALLY OPEN THE PASSENGER SLIDING DOOR FOR THE CONTACT TO EXIT. THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT ARRIVED AT THE SCENE, A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALERSHIP (PRESTON HOOD CHEVROLET SERVICE 212 HOLLYWOOD BLVD NW, FORT WALTON BEACH, FL 32548 (877) 389-0395) WHERE THE VEHICLE WAS TOTALED. WHILE THE CONTACT'S BLOOD PRESSURE SPIKED AFTER THE CRASH, IT EVENTUALLY STABILIZED AND DID NOT NEED FURTHER MEDICAL ATTENTION AT THE SCENE. HOWEVER, AFTER THE ACCIDENT, THE CONTACT HAD EXPERIENCED PAIN IN HER LOWER BACK AND HAD TROUBLE WALKING ON HER LEFT SIDE, SHE ALSO EXPERIENCED SEVERE HEADACHES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THERE WERE NO RECALLS RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 90,000. *DT*JB *AS *TR

NHTSA ID
11233066
Incident
Jul 9, 2019
Mileage
90,000 mi
Driver assistanceElectrical
Filed Jun 8, 2019

THE TELEMATICS MODULE GOES BAD IN THESE MODELS. LOOSING ALL GAUGES AND WIPER CONTROL WITHOUT WARNING. THIS OFTEN RESULTS IN COSTLY DIAGNOSTICS THAT LEAVE THE DRIVER IN AN UNSAFE VEHICLE. THE VEHICLE WILL STILL DRIVE AND OPERATE. THIS CAN HAPPEN IN MOTION OR STATIONARY.

NHTSA ID
11218679
Incident
Jun 8, 2019
Mileage
140,000 mi
Driver assistancePowertrain (other)
Filed Jun 4, 2019

I HAVE ALREADY REPLACED THE OIL FILTER ADAPTER HOUSING AS MANY HAVE COMPLAINED ABOUT, BUT I AM STILL HAVING AN OIL LEAK JUST A FEW MONTHS LATER. NOW WHEN I DRIVE SOMETIMES THE ACCELERATOR GOES OUT SO I JUST CRUISE UNTIL IT COMES BACK ON. IT HAPPENS AT HIGHWAY SPEEDS AND IN TOWN DRIVING

NHTSA ID
11217707
Incident
Mar 1, 2019
Mileage
90,000 mi
Driver assistanceElectrical
Filed May 29, 2019

THE SLIDING DOOR TRACK FELL APART AND WIRES ARE HANGING OUT OF THE DOOR. THE CONTROL PANEL FOR THE WINDOWS IS NOT WORKING. ONE OF THE REAR SEATBELTS ARE STUCK. THERE IS A DELAY IN THE STARTER. THE AIR BAG LIGHTS ARE ALWAYS ON.

NHTSA ID
11210661
Incident
Oct 31, 2018
Body & structureDriver assistanceElectrical
Filed Jan 7, 2019

ON SEPTEMBER 2018 WHILE DRIVING ON THE HIGHWAY MY 2013 CHRYSLER TOWN AND COUNTRY STARTED STALLING NOTICE THAT IT WAS LOSING POWER I BARELY MADE IT HOME WHEN I TRY TO OPEN SIDE DOORS NOTICE THAT NONE OF THE POWER SIDE DOORS WOULDN'T OPEN THEY WERE STUCK WE CAN'T OPEN THE DOORS AND ONCE WE TURNED OFF THE VAN IT WOULDN'T START WE THOUGHT IT WAS THE BATTERY SO WE GOT A NEW ONE, BUT THE BATTERY WASN'T THE PROBLEM. BECAUSE WHEN WE CONNECTED THE BATTERY IT TURNED ON BUT ONCE AGAIN WE SHUT DOWN THE ENGINE IT WOULDN'T START AGAIN... WE NOTICE IT STARTED MAKING A NOISE AND LOSING POWER AND THE ENGINE SHUT DOWN AND IT WOULDN'T START AGAIN SO WE DECIDED TO DISCONNECTING THE BATTERY SO WE CAN SEE IF IT WOULD TURN ON THE NEXT DAY AND IT BUT SO THAT IT WHAT WE HAVE TO DO EVERYTIME WE WOULD GO SOMEWHERE. BUT THAN WE STARTED HAVING PROBLEMS WITH THE TRANSMISSION IT STARTED FAILING SO NOW WE ARE ALSO HAVING TO DEAL WITH THE TRANSMISSION...ALL THIS IS DRIVING US CRAZY NEVER HAD PROBLEMS WITH MY OTHER 2 TO VAN'S THAT WE BOUGHT BEFORE, BUT THIS ONE IS A LEMON IF ITS NOT ONE THING IT'S ANOTHER LAST YEAR WE HAD PROBLEMS WITH THE ENGINE HAD TO TAKE IT IN TO THE DEALERSHIP AND NOW ALL THIS ELECTRICAL AND TRANSMISSION PROBLEMS I ACTUALLY DON'T KNOW WHAT TO DO....PLEASE HELP THAT IS MY ONLY VEHICLE TO GET TO WORK.

NHTSA ID
11165040
Incident
Sep 1, 2018
Mileage
132,000 mi
AirbagsDriver assistanceElectrical
Filed Oct 4, 2018

I HAVE MAJOR ELECTRICAL ISSUES WITH MY VAN THAT INVOLVES SEVERAL COMPONENTS INCLUDING MY AIRBAGS. WHILE DRIVING DOWN THE ROAD THE WIPERS OPERATE UNCONTROLABLY SEVERAL WARNING LIGHTS COME ON INCLUDING THE AIRBAG LIGHT. THE BLIND SPOT INDICATORS AND PARK ASSIST AND TRACTION CONTROL ABS IS ALL UNAVAILABLE AT THE TIME OF IT ACTING UP. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS ALL CHRYSLER AND NONE OF THEM CAN DIAGNOSE THE ISSUE. THE VEHICLE ACTS UP NO MATTER WHAT IT IS DOING WHETHER IT IS DRIVING DOWN THE ROAD OR STATIONARY. THIS PROBLEM HAS BEEN GOING ON SINCE IT HAD 41,000 MILES ON IT AND SISNCE I PURCHASED IT USED WITH 41,000 MILES ON IT. I HAVE TALKED WITH CHRYSLER HEADQUARTERS AND THEY WILL NOT RESPOND TO ME BY EMAIL OR PHONE CALL AT THIS TIME. THEY INITIALLY TALKED TO ME AND SAID THEY WOULD BE OF NO FINANCIAL ASSISTANCE TO ME BECAUSE THE FACTORY WARRANTY IS UP, AND NOT THEY WILL NOT RESPOND TO MY CALLS OR EMAILS.

NHTSA ID
11133353
Incident
Sep 14, 2016
Mileage
41,000 mi
Driver assistanceElectricalEngine
Filed Aug 21, 2017

08/12/2017: I LEFT MY HOME & HAD ONLY TRAVELED A SHORT DISTANCE & THE ENTIRE VEHICLE STOPPED WORKING. THERE WAS NO POWER. THE INSTRUMENT PANEL WAS BLACK & THE ENGINE WAS NOT RUNNING. I PULLED TO THE SIDE OF THE ROAD AS BEST I COULD WITH NO POWER STEERING OR BRAKES. I TURNED THE KEY TO OFF. I ATTEMPTED TO RESTART THE VEHICLE. IT TOOK 3 TRIES TO GET IT STARTED. I DID NOT DRIVE IT AGAIN UNTIL THE NEXT DAY. THE PROBLEM DID NOT OCCUR AGAIN. IT IS NOW AT THE SECOND DEALERSHIP WAITING FOR DIAGNOSIS. I ALSO HAVE AN ESCALATED CASE OPEN WITH CHRYSLER CUSTOMER SERVICE. 8/9/2017: I HAD TO TAKE MY DAUGHTER TO THE DOCTOR FOR AN EMERGENCY APPOINTMENT. I STARTED THE VEHICLE. BACKED IT DOWN THE DRIVEWAY. PUT IT IN PARK. THE VEHICLE STOPPED WORKING. THE INSTRUMENT PANEL WENT DARK & THE ENGINE STOPPED. IT TOOK 8 TRIES TO GET IT RESTARTED. I DID CALL & REPORT THE PROBLEM TO THE DEALER. 8/3/2017: I TOOK MY VEHICLE INTO THE DEALER FOR THE SAME PROBLEM. IT WAS FAILING TO START THE DAY BEFORE. IT TOOK 3-4 TRIES. IT ALSO RANDOMLY SHUT ITSELF OFF WHEN I PUT IT IN PARK. ALSO ONCE WHEN I PUT IT IN DRIVE. I REPORTED THIS TO THE DEALERSHIP UPON DROPPING IT OFF. THEY DROVE THE VEHICLE 60 MILES & COULD NOT REPLICATE THE PROBLEM. IT NEVER SHUT OFF WHILE THEY DROVE IT. THEY RETURNED IT TO ME BUT DID NOTE THE ERROR CODES WHEN THEY RAN A DIAGNOSTIC THAT THE VEHICLE HAD HAD SOME TYPE OF FAILURE. 7/11/2017: I HAD THE VEHICLE AT THE DEALERSHIP I PURCHASED IT USED FROM A YEAR PRIOR. THEY DIAGNOSED THE FAILURE TO START & RANDOM POWER BLACK-OUTS WHILE DRIVING AS A SCREW BEING LOOSE ON THE BATTERY TERMINAL. CHARGED ME $200 TO TIGHTEN A SCREW & SENT ME ON MY WAY. SPRING 2017: CONTACTED ORIG. DEALERSHIP. THE VEHICLE WAS DOING SOMETHING ODD. THE INSTRUMENT PANEL HAD GONE BLACK, THE WIPERS WERE RUNNING AT FULL SPEED & COULD NOT BE SHUT OFF, YET THE VEHICLE WAS STILL RUNNING. 08/10/16: ENGINE LIGHT

NHTSA ID
11016439
Incident
Aug 12, 2017
Mileage
99,843 mi
Driver assistanceElectrical
Filed Aug 19, 2017

MY VEHICLE STARTED SHUTTING OFF WHILE PARKED IT WOULD SHUT COMPLETY DOWN AS IF THE BATTER HAD BEEN DISCONNECTED, BUT IT WOULD ALWAYS RESTART AND I WOULD HAVE TO RESET MY RADIO CLOCK. AFTER ABOUT A WEEK OF THIS HAPPENING, IT BEGAN TO HAVE TROUBLE STARTING. IT WOULD TURN AND TURN LIKE A VEHICLE OUT OF GAS. EVENTUALLY IT WOULD START AT SOME POINT AFTER I STOPPED TRYING AND LET IT SIT FOR AWHILE. MY VEHICLE THEN SHUT DOWN TWICE WHILE DRIVING AT ABOUT 45 MILES AND HOUR, BUT IT STARTED UP. I TOOK IT TO PEP BOYS TO GET DIAGNOSTIC TESTING AND WAS TOLD THE TPIM MODULE IS GOING BAD AND THIS WOULD COST OVER $1400 TO REPAIR. I WAS TOTALLY SHOCKED BY HOW MANY COMPLAINTS I HAVE READ ONLINE ABOUT THE TOWN AND COUNTRY AS WELL AS OTHER CHRYSLERS AND DODGES HAVING THIS PROBLEM, BUT MORE SHOCKED AT THE FACT THAT THIS PROBLEM ISN'T BEING RECALLED IN THE TOWN AND COUNTRY. THIS IS DANGEROUS AND REALLY MAKES ME NEVER WANT TO BUY ANOTHER CHRYSLER AGAIN. IT REALLY SUCKS BECAUSE THIS REPAIR IS MUCH TOO COSTLY FOR AN AMERICAN MADE CAR. I REALLY TRUST THAT ENOUGH PEOPLE WILL LET IT BE KNOWN SO SOMETHING CAN BE DONE ABOUT THIS, AND THIS PROBLEM CAN BE FIXED BY CHRYSLER.

NHTSA ID
11016286
Incident
Aug 7, 2017
Mileage
138,000 mi
Driver assistanceElectricalEngine
Filed Dec 23, 2016

NOT SURE THE PROBLEM, BUT WHEN THE PUSH BUTTON START IS USED IT SOMETIMES WONT START EVEN THOUGH IT IS TRYING TO TURN OVER. CHECKING THE INTERNET I SEE LOTS OF PEOPLE ARE SAYING ITS THE NEW COMPUTER BOARD. THIS COULD BE A PROBLEM IF I HAVE MY WIFE OUT ON A TRIP AND THE BOARD OR WHATEVER IT IS FAILS. ALSO COULD BE A FIRE HAZARD IF ITS FUEL RELATED.

NHTSA ID
10937202
Incident
Dec 1, 2016
Mileage
39,000 mi
AirbagsDriver assistanceElectrical
Filed May 23, 2016

WHILE IN MOTION ON A HIGHWAY EVERYTHING SHUT DOWN. NO SPEDOMETER, NO TV, NO WINDOWS, NO BLINKERS, NO AC,NO BRAKE LIGHTS, NO HEADLIGHTS. EVERYTHING THAT WAS ELECTRICAL WAS OFF. THE ENGINE WAS STILL RUNNING. ALL WARNING LIGHTS WERE ON THE DASH AND IT ALSO SAID NO BUS,

NHTSA ID
10870262
Incident
May 21, 2016
Mileage
31,000 mi
Driver assistanceElectricalExterior lighting
Filed Oct 7, 2015

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND THE INTERIOR LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT ON A SEPARATE OCCASION THE LIFT GATE BUTTON WAS DEPRESSED BUT THE LIFT GATE FAILED TO CLOSE AND HAD TO BE CLOSED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,555. ...UPDATED 02/03/16 *BF *JS

NHTSA ID
10780457
Incident
Dec 25, 2014
Mileage
15,555 mi
Driver assistanceElectricalVisibility
Filed Jun 26, 2015

ALL THE WARNING LIGHTS TURN ON AND THE WIPER STARTS WORKING, ALL THE GAUGES STOP AND THE AC AND DVD TURNS OFF, BOUGT THIS CAR FROM FUCCILLO NISSAN IN LATHAM ON 06/12/2015, SO FAR ITS THE 5TH TIME I HAVE TOLD THEM ABOUT THE PROBLEM AND TILL DATE THEY CANT DO ANYTHING TO DUPLICATE THE PROBLEM, SHOWED THEM VIDEOS OF IT WHEN IT STARTS TO HAPPEN... THEY WONT FIX IT OR GET IT FIXED, SERVICE DEPARTMENT AND THERE GENERAL SALES MANAGER KEEPS TELLING ME TO TAKE IT TO CHRYSLER TO GET IT FIXED, ITS STILL UNDER WARRANTY FROM THE DEALER

NHTSA ID
10730724
Incident
Jun 12, 2015
Mileage
43,800 mi
Driver assistanceElectrical
Filed Mar 18, 2015

FOUND OUT THAT THERE WAS A RECALL PROBLEM WITH THE REAR QUARTER WINDOW VENT SWITCH. THE DEALER DISCONNECTED IT AND SAID THE PARTS WAS ON BACKORDER. WE CHECKED PERIODICALLY WHEN WE DID NOT GET A CALL FROM THE DEALER AND WAS TOLD THE PART WAS NOT AVAILABLE YET. IN JANUARY 2015 RECEIVED A LETTER FROM CHRYSLER INFORMING US OF THE RECALL. WE AGAIN CONTACTED OUR DEALER A COUPLE MORE TIMES SINCE THEN AND HAVE BEEN TOLD THAT THE PART STILL IS NOT AVAILABLE. I CALLED THE 1-888-327-4236 VEHICLE SAFETY HOTLINE AND WAS TOLD TO CALL 1-800-992-1997 AND GET A CASE MANAGER NUMBER WHICH I DID AND WAS PUT ON HOLE FOR 110 MINUTES AND KNOW ONE HAS STILL ANSWERED MY CALL........ [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID
10695105
Incident
Aug 1, 2014
Mileage
32,000 mi
Driver assistance
Filed Feb 26, 2015

THERE ARE ABOUT 10 TO 12 TIMES THAT I HAVE TRIED TO ENGAGE MY CRUISE CONTROL AND IT WOULD NOT COME ON. THE ONLY WAY THAT I COULD GET TO COME AS IT SHOULD, WAS TO PULL OFF THE ROAD AND CUT THE ENGINE OFF AND RESTART IT AND IT WOULD MOST LIKELY START TO WORK. I JUST WONDER WHAT ELSE IS NOT WORKING WHEN THIS HAPPEN. I DID CALL CRYRSLER AND REPORT IT AS WELL AS HAD THE DEALERSHIP MAKE A NOTE ON HIS WORK SHEET. I HAVE NOT RECEIVED A CALL FROM ANYONE. THANK YOU FOR YOUR HELP

NHTSA ID
10690817
Incident
Jan 1, 2014
Mileage
23,000 mi
BrakesDriver assistanceSteering
Filed Nov 17, 2014

?LAST MARCH I WAS DRIVING ON HIGHWAY IN RUSH HOUR, 60 ? 65 MPH. VAN SHUTS OFF, BREAKS DO NOT WORK, AND STEERING WHEEL IS LOCKED. ALL I COULD DO IS WAIT UNTIL THE VAN COASTED TO A STOP; I PUT IT IN PARK AND THEN STARTED IT BACK UP AGAIN IN ORDER TO EXIT THE EXPRESSWAY. ?TOOK THE VAN IN. THEY KEPT IT FOR OVER A WEEK AND THEN TOLD ME THAT THEY REPLACED SOMETHING WITH THE BRAKES AND NOW IT IS WORKING FINE. ?(11/04/14), I WAS ON VACATION IN OHIO. GOING 40 MPH AND THE SAME THING HAPPENED. AGAIN, I WAS LUCKY AND NO ACCIDENT. ?TOOK THE VAN TO NEAREST DEALERSHIP. THEY CHARGED ME $79 TO CHECK OUT THE CAR ? AND THEY DID NOT FIND ANYTHING. I WOULD HAVE THOUGHT THAT WOULD HAVE BEEN A COVERED CHARGE. ?CHRYSLER ?ESCALATED MY TICKET TO CORPORATE? AND THEY ALSO ASKED ME IF I FELT SAFE DRIVING MY VAN HOME. I DID NOT FEEL SAFE ? BUT REALLY DID NOT SEE A CHOICE BECAUSE ALL THE DEALERSHIP AND THE SURROUNDING CAR RENTAL PLACES HAD TO OFFER ME WAS A SMALL CAR AND I HAD 3 PEOPLE, LUGGAGE AND A WHEELCHAIR TO GET HOME. ?I DROVE SIDE ROADS HOME ? THE TOTAL TRIP TOOK ME AN ADDITIONAL 9 HOURS INSTEAD OF 4.5. (11/06/14) THE CAR SHUT DOWN AGAIN ON ME ? NO ONE WAS ON THE ROAD AT THE TIME. ?(11/07/14) RAY LAETHAM DEALERSHIP IN GROSSE POINTE, MICHIGAN. ?11/12/14 DEALERSHIP ASKED SEVERAL QUESTIONS ABOUT THE CAR AND SAID THE ENGINEERS AT CHRYSLER HAVE GIVEN THEM ADDITIONAL THINGS TO TRY ?11/14/14 DEALERSHIP TELLS ME I CAN PICK UP MY VAN. ENGINEERS HAVE DECIDED THAT IT MUST HAVE BEEN THE E85 GAS THAT I HAD BEEN USING "WHICH HAS BEEN KNOWN TO CAUSE PROBLEMS" EVEN THOUGH THAT IS THE GAS THAT I WAS TOLD TO USE. HOPEFULLY I WILL SURVIVE THE LAST 6 MONTHS OF MY LEASE. I HAVE A VAN THAT I CANNOT DRIVE MY FAMILY IN. *TR

NHTSA ID
10658567
Incident
Mar 14, 2014
Mileage
15,000 mi
Driver assistanceFuel systemPowertrain (other)
Filed Aug 21, 2014

THINK TOYOTA .I WAS ACCELERATING FROM A LIGHT AND LET UP ON THE GAS BUT CAR KEPT ACCELERATING .NEXT I PUT IT IN NEUTRAL MOTOR KEPT RACING.GOT CAR STOPPED.IN THE MIDDLE OF THE ROAD. RESTARTED CAR-STILL RACEING.NEXT ATEMPTED TO PULL OVER SO PUT MY FOOT ON BRAKE AND PUT IT IN GEAR VAN SHOOK AND SHOOK TIL ABOUT 35 MILES PER HOUR{WITH BRAKES ON} THEN A BIG THUNK AND IT RETURNED TO NORMAL.XXXX IN AUGUST IT DID SMETHING SIMILAR. WHEN APROACHING A STOP LET UP ON GAS {30 MPH} VAN KEPT GOING PUSHED HARDER ON BRAKES CAR SHAKING BUT SLOWING TILL THE BIG THUNK AND THEN IT STOPED,PART WAY INTO INTERSECTION. NOT FOR THE WEEK OF HEART. *TR

NHTSA ID
10627044
Incident
Feb 25, 2013
Mileage
7,200 mi
Driver assistance
Filed Jun 16, 2014

LIFE THREATENING SITUATION OCCURRED WHILE DRIVING OUR 2013 CHRYSLER TOWN AND COUNTRY MINIVAN. WE WERE TRAVELING ON THE NEW YORK STATE THRUWAY, UTILIZING THE CRUISE CONTROL AND AS WE ATTEMPTED TO PASS A TRACTOR TRAILER THE ACCELERATOR STUCK. MY HUSBAND WAS DRIVING AND HAD LOST TOTAL CONTROL OF THE VEHICLE OTHER THAN STEERING. WE WERE TRAVELING AT 65 MPH. OUR 9 YEAR OLD WAS IN THE CAR AND BEGAN TO PANIC AND CRY. WE FRANTICALLY TRIED TO REMEDY THE SITUATION WHICH LASTED 30-40 SECONDS THEN RESOLVED ON ITS OWN. THANK GOODNESS THERE WERE NO CARS IN OUR IMMEDIATE PATH OR WE WOULD HAVE REARED ENDED THEM OR BEEN FORCED TO DRIVE INTO THE MEDIAN. *TR

NHTSA ID
10598422
Incident
Jun 15, 2014
Mileage
41,000 mi
BrakesDriver assistanceOther / unspecified
Filed Mar 28, 2014

THE MICHELIN TIRES, ENERGY SAVER A/S ARE DEFECTIVE AND DRY ROTTING CAUSING A POTENTIAL BLOWOUT AND ACCIDENT. THE ACCELERATOR IS POSITIONED TOO FAR FORWARD AND THE BRAKE IS POSITIONED TOO FAR BACK, CAUSING THE FOOT TO SLIDE UNDER THE BRAKE WHEN CHANGING OVER FROM ACCELERATION TO BRAKING. A VERY SERIOUS PROBLEM AND DEFECT IN THE DESIGN AND WORKMANSHIP OF THIS VEHICLE. *TR

NHTSA ID
10575442
Incident
Mar 25, 2014
Mileage
19,006 mi

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