2013 Chrysler Town And Country Exterior lighting Problems

Right headlight stopped working, tried replacing bulb, but still did not work. One year before Bettenhausen Chrysler had replaced bulb in April 2021. July 20, 2022, I took the car in to Bettenhausen and they fixed the light, but wanted to charge almost $2,000. I had a Mopar 10% off coupon, which brought the cost to nearly $1,700 that I had to pay. Having working headlights is a legal & safety requirement after dawn and during rain, otherwise a driver can be ticketed. Headlights have been on cars for over 100 years, have not had this kind of problem and expense. Chrysler designed the headlight operation so technically complicated and epensive that defies logic. My vehicle only has about 70,000 miles on it. This is a failure of Chrysler, and I should get a full reimbursement. I have been loyal to this brand since 1981, having bought at least 13 new top of the line vehicles, they need to be loyal to me. I have contacted their customer complaint department, but have not heard from them yet. I sent them the dealer work order and a copy of my paid receipt. Headlights not working are a real safety concern, and I had no choice but to get the repair. My case number is 83729232 with Chrysler. Even the dealer service workers thought the cost is rediculous, and I think it outrageous! I need an advocate to get a full reimbursement!

NHTSA ID

11478270

Incident

Jul 20, 2022

FOR THE THIRD TIME THE VEHICLE HAS SHUT OFF WHILE DRIVING ON THE HIGHWAY, LOSING ALL POWER STEERING CAUSING A SAFETY ISSUE. THE AUTOMATIC LIGHTS HAVE ALSO SHUT OFF MULTIPLE TIMES AT NIGHT WHILE NEAR AND PASSING OTHER CARS. WE HAVE ALMOST BEEN STRUCK DUE TO THESE CONDITIONS.

NHTSA ID

11387275

Incident

Jan 8, 2021

PROBLEM BEGINS WITH RANDOM DING, ALL DASHBOARD LIGHTS COME ON, SPEEDOMETER/FUEL GAUGE/TACHOMETER DO NOT FUNCTION AT ALL, TURN SIGNALS & HAZARDS DON'T WORK, WIPERS TURN ON BY THEMSELVES FOR A FEW SWIPES AND THEN GO BACK OFF. THIS LASTS A FEW SECONDS AND GOES BACK TO NORMAL. REOCCURS RANDOMLY, LASTING FROM 10 SECONDS TO A FULL DAY OF DRIVING. IT DOESN'T MATTER IF THE VAN IS MOVING OR STILL, JUST STARTED OR BEEN RUNNING- IT HAPPENS VERY RANDOMLY. YESTERDAY, I STARTED THE VAN AND ALL DASH LIGHTS WERE LIT, NO GAUGES WORKED, AND TURN SIGNALS & HAZARDS DID NOT WORK FOR SEVERAL HOURS. TODAY I STARTED IT AND AFTER DRIVING ABOUT 5 MINUTES, FIXED ITSELF AND WENT BACK TO NORMAL.

NHTSA ID

11355177

Incident

Sep 14, 2020

JANUARY 1ST IN OSHKOSH WISCONSIN WHILE PARKED IN DRIVEWAY I WARMED UP OUR 2013 CHRYSLER TOWN & COUNTRY FOR 15 MINUTES AND LOADED UP READY TO GO AND TURNED ON WIPERS AND QUICKLY NOTICED STUCK TO GLASS FROM ICE SO TURNED SWITCH OFF. BROKE LOOSE FROM GLASS AND RETRIED WIPERS AND POOF THEY DO NOT WORK. CHECKED ALL FUSES & RELAYS AND TESTED WIPER MOTOR ALONG WITH MULTI SWITCH ALL GOOD. HOOKED MY ANSUS FX4000 SCANNER TO LEARN I HAVE A TIPM MODULE PROBLEM. NEXT ISSUE AROUSE THREE WEEKS LATER NOW AUTOMATIC LIGHTS WENT OUT TRAVELING IN A SNOWSTORM IN EVENING & DECIDED TO FURTHER THIS ISSUE. I WILL INFORM YOU'S CHRYSLER IS USING ELECTRICAL SYSTEM THAT HAS MANY, MANY ACCESSORY AND OPTIONS ALL WORK ON A GROUND BASED ENERGIZING SYSTEM. ANOTHER WAY TO PUT THIS IS MOST ALL CONTROLS ARE POSITIVE ENERGIZED AT ALL TIMES AND BODY GROUND MODULE SENDS SIGNAL TO RELAYS THAT COMPLETE GROUND CIRCUITS. ANYONE WITH HALF A BRAIN WILL REALIZE THIS IS A DISASTER WAITING TO CATCH FIRE AT ANY GIVEN TIME OR PLACE AND REPEATEDLY FAIL. WHY IS IT INNOCENT WORKING PEOPLE NEED TO DIE AND GO BROKE FOR DEALERSHIPS KNOWINGLY IGNORE DISASTERS. CALL TIPM REBUILDERS IN CALIFORNIA TO EDUCATE YOUR STAFF IN RECALLING ALL SCRAP CHRYSLERS NIGHTMARE ELECTRICAL SYSTEM HAS CAUSED & DESTROYED GOOD WORKING PEOPLE'S POCKET BOOKS FOR $1200 A POP TO REPLACE TIPM MODULE. OH AND DEALERS ALSO TELL EVERYONE THAT REPROGRAMING IS NEEDED IN REPLACING TIPM MODULE WHICH IN FACT IS A ABSOLUTELY APPALLING LIE .I HOPE TO GOD SOMEONE WAKES UP AN DOES THE RIGHT THING.

NHTSA ID

11175097

Incident

Jan 1, 2019

Mileage

99,900 mi

WHEN DRIVING DOWN THE ROAD, JUST STRAIGHT, OR TURNING, THE VAN WILL JUST QUIT. INSTRUMENT PANEL TURNS OFF. IT HAS HAPPENED AT 40 MPH AND 20MPH. ANYWHERE, ANYTIME, ANY SPEED. WE HAVE TO PUT IT IN N AND TURN BACK ON BEFORE WE SLOW DOWN TOO MUCH TO BE REAR ENDED. WE HAVE TAKEN THIS TO THE DEALERSHIP WHERE THEY HAVE NO IDEA. THE CATALYTIC SOMETHING WAS THE ONLY CODE AND WAS REPLACED...ABOUT 1000 REPAIR EVEN THOUGH WE HAVE A LIFETIME WARRANTY. THIS DID NOT WORK. IT QUIT ON ME AGAIN TODAY WHILE DRIVING. IS THERE A RECALL? THIS IS DANGEROUS!!! I PUT TODAY'S DATE AS WHEN IT HAPPENED BECAUSE THAT IS THE LAST DATE IT HAPPENED. I CANNOT RECALL SPECIFIC DATES BEFORE, BUT IT HAS BEEN ABOUT 3 MONTHS OF THIS.

NHTSA ID

11118184

Incident

Aug 6, 2018

Mileage

175,000 mi

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 45 MPH, THE HEADLIGHTS AND INTERIOR LIGHTING FAILED TO ILLUMINATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. AS A RESULT, THE VEHICLE LEFT THE ROADWAY AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIBS, LUNGS, AND KNEES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED; HOWEVER, THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

NHTSA ID

11113387

Incident

Dec 13, 2017

Mileage

38,000 mi

I JUST PURCHASED A 2013 CHRYSLER TOWN AND COUNTRY. THE DRIVERS SIDE REAR LIGHT HOUSING IS HOLDING WATER/CONDENSATION. I HAVE RESEARCHED THIS AS A RECALL AND FOUND IT IN OLDER VEHICLES, BUT DO NOT SEE IT LISTED FOR THIS MAKE AND MODEL. I WOULD LIKE TO SUGGEST THAT IT BE ON A RECALL LIST AS THE ISSUE HAS OBVIOUSLY NOT BEEN RESOLVED. THANK YOU AND MANY BLESSINGS! [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB

NHTSA ID

10954510

Incident

Feb 14, 2017

WHEN DRIVING AT NIGHT THE LIGHTS JUST GO OUT, ALL OF THEM. I CAN TRY TO STOP AND THEN PUT THEM ON MANU. AND THEY COME ONE AGAIN. I AM ALWAYS GOING DOWN A HIGHWAY OF STREET WHEN THIS HAPPENS. I TRY TO REMEMBER TO PUT THEM ON MANU.. SO FAR THIS KEEPS THEM FROM GOING OUT. IS THERE A RECALL ON LIGHTS?I AM NOW AFRAID TO USE THE AUTO LIGHTS. *TR

NHTSA ID

10928909

Incident

Nov 25, 2016

Mileage

5 mi

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLIGHTS FAILED. IN ADDITION, THE AUTO LIGHT SWITCH FAILED HOWEVER, THE MANUAL SWITCH FUNCTIONED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY WHEN DRIVING DURING NIGHT TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

NHTSA ID

10806716

Incident

Nov 24, 2015

Mileage

37,000 mi

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND THE INTERIOR LIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT ON A SEPARATE OCCASION THE LIFT GATE BUTTON WAS DEPRESSED BUT THE LIFT GATE FAILED TO CLOSE AND HAD TO BE CLOSED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,555. ...UPDATED 02/03/16 *BF *JS

NHTSA ID

10780457

Incident

Dec 25, 2014

Mileage

15,555 mi

WIPERSAND HEADLIGHTS CAME ON BY THEMSELVES AND CYCLED ABOUT FOUR TIMES AND THEN WENT OFF. WE WERE DRIVING DOWN A SMOOTH ROAD, CLEAR DAY, TEMPERATURE WAS 80 DEGREES. WIPER AND HEADLIGHT SWITCH WERE SET AT "AUTO". A FEW DAYS LATER SAME THING HAPPENS. TAKE IT TO DEALER AND THEY STATE IT'S THE TIPM WHICH IS REPLACED FOR THE FIRST TIME. A MONTH OR SO LATER, WE ARE IN A BAD RAIN STORM AND THE WIPERS (IN AUTO) DO NOT COME ON. WHEN SWITCHED TO MANUAL, THERE IS ONLY THE SLOW SPEED AVAILABLE. TO SHORTEN THE STORY THE VAN HAS BEEN BACK TO THE DEALER FOUR TIMES FOR THE WIPER/HEADLIGHT PROBLEMS PLUS A FEW OTHER PROBLEMS. IT IS AGAIN AT THE DEALER FOR -YOU GUESSED IT THE WIPERS/HEADLIGHT ISSUE. THE DEALER IS GOING TO PUT IN THE FOURTH TIPM IN LESS THAN THE TWO YEARS (OCT 2013) WE'VE OWNED IT. I'VE BEEN WAITING OVER A WEEK TO GET THE VAN BACK AND I'M TOLD THERE IS A NATIONWIDE SHORTAGE OF TIPMS. OTHER MALADIES INCLUDE THE VAN BEING TOTALLY DEAD BECAUSE THE MAIN POWER PANEL ON THE LEFT WHEEL WELL WAS CORRODED. I TOO AM WAITING FOR THE QTR WINDOW SWITCHES. I'M TOLD THERE ARE TWO COLORS - GREEN AND BLUE. CHRYSLER HAS THE GREEN SWITCHES FOR LOWER LEVEL MODELS. THE HIGH END VANS NEED THE BLUE SWITCH.. IF IT WAS NOT FOR THE STOW & GO SEATING FEATURE WE WERE GOING TO BY A HONDA ODYSSEY. I FEEL RIPPED OFF AFTER SPENDING $39,000 FOR THE VEHICLE.

NHTSA ID

10764035

Incident

Mar 7, 2014

Mileage

7,000 mi

WHILE DRIVING AT NIGHT WITH THE HEADLIGHT SWITCH IN THE AUTO POSITION, THE HEADLIGHTS SUDDENLY TURNED OFF LEAVING THE ROAD IMMEDIATELY IN FRONT DARK. SPEED OF TRAVEL AT TIME OF THE INCIDENT WAS 60 MPH. THERE WERE CARS IN FRONT AND IN THE REAR. TO AVOID A POTENTIAL ACCIDENT, I QUICKLY TURNED TO HEADLIGHT SWITCH TO THE MANUAL ON POSITION AND THE HEADLIGHTS CAME BACK ON AGAIN. PRIOR TO THIS INCIDENT, THERE WERE NUMEROUS OCCASIONS WHERE THE HEADLIGHTS WOULD NOT TURN ON WHEN THE SWITCH WAS IN THE AUTO POSITION. ON ALL OF THESE OCCASIONS THE SWITCH HAD TO BE TURNED TO THE MANUAL ON POSITION FOR THE HEADLIGHTS TO TURN ON. MAYBE UNRELATED BUT WHEN THE HEADLIGHTS ARE ON, REGARDLESS OF WHETHER THE SWITCH IS IN THE AUTO OR MANUAL ON POSITION, THE LOW BEAM INDICATOR NEVER APPEARS IN THE DASHBOARD, ONLY THE PARK LIGHTS ARE INDICATED. *JS

NHTSA ID

10690755

Incident

Feb 17, 2015

Mileage

9,975 mi

THE VEHICLE WOULD NOT START, NO LIGHTS, NO POWER, UNABLE TO UNLOCK/LOCK WITH FOB. (NOTHING WAS LEFT ON IN VEHICLE OR PLUGGED IN). FULLY CHARGED BATTERY TO 100%, DROVE NEXT TWO DAYS WITH NO PROBLEMS. BLUETOOTH STOPPED WORKING AND CONNECTING, BUTTONS FAILED TO RESPOND, POWER SEAT ON DRIVER STOPPED WORKING, POWER SLIDE DOOR ON PASSENGER STOPPED WORKING. BATTERY DIED AGAIN, THIS TIME ABLE TO GET LIGHTS, BUT NOT START. CHRYSLER JUMPED THE VEHICLE, LEFT RUNNING TO CHARGE. DROVE 5 HOURS STRAIGHT HOME AND PARKED, ENSURED EVERYTHING WAS TURNED OFF AND LOCKED. NEXT MORNING, BATTERY DEAD AGAIN, NO LIGHTS, POWER BUT STATIC SOUND COMING OUT OF ALL SPEAKERS IN THE CAR. CHRYSLER TOWED CAR. RAN SCANS /DIAGNOSTICS, CLAIM TO FIND NO PROBLEMS BUT CANNOT IDENTIFY WHAT CAUSED STATIC TO COME OUT OR WHY OTHER ELECTRONICALLY EQUIPMENT FAILED. THEIR CLAIM IS THEY USED THE ONLY AUTHORIZED BATTERY SCANNER FOR CHRYSLER WHICH TRIGGERED NO PROBLEMS WITH BATTERY OR ELECTRONICS.. STILL IN SHOP AGAIN. 3 DEAD BATTERIES IN ONE WEEK. *TR

NHTSA ID

10672640

Incident

Jan 4, 2015

Mileage

32,000 mi

WHILE DRIVING INTO THE DARK GOING APPROXIMATELY 65 MPH IN THE ROCKY MOUNTAINS THE HEADLIGHTS AND ALL LIGHT IN THE CAR WENT OUT. IT WAS RAINING AND THE WINDSHIELD WIPERS WERE GOING. THE LIGHTS WERE ON AUTOMATIC SETTING. THE WIPER SETTING WAS ADJUSTED ON THE CONTROL AND ALL THE LIGHTS WENT OUT INCLUDING THE HEADLIGHTS AND ALL OF THE INTERIOR LIGHTS. APPROXIMATELY 5 SECONDS LATER AFTER MOVING THE WIPER SWITCH AROUND THE LIGHTS CAME ON. THE LIGHTS ALL WENT OUT AGAIN APPROXIMATELY 1 MINUTE LATER WENT THE WIPER SWITCH WAS ADJUSTED. WE THEN TUNED ON THE LIGHTS ON THE LIGHT CONTROL AND THE HEADLIGHTS REMAINED ON. THE PROBLEM WAS WHEN THE AUTOMATIC LIGHT SETTING WAS ON. *TR

NHTSA ID

10632207

Incident

Sep 9, 2014

Mileage

48,000 mi

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE WINDSHIELD WIPERS AND AUTOMATIC HEADLIGHT DIMMER SWITCH FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 14,000.

NHTSA ID

10630183

Incident

May 14, 2013

Mileage

14,000 mi

SHORTLY AFTER ENCOUNTERING A RAIN STORM, WHERE WE NEEDED CONTINUOUS WINDSHIELD WHIPPERS, ALL INTERIOR DASH LIGHTING AND GAUGE LIGHTS WERE EXTINGUISHED AND REMAIN SO FOR AN EXTENDED PERIOD OF TIME. SINCE THAT TIME, WHEN EVER THE WHIPPERS ARE IN USE FOR 3-4 MINUTES THE DASH LIGHTS SIMPLY SHUT DOWN REGARDLESS OF EXTERIOR LIGHTING CONDITIONS. EXTERIOR HEAD LIGHTS AND RUNNING LIGHTS CONTINUE WORKING. THIS PROBLEM SEEMS TO HAPPEN QUICKER NOW THAT IN LATE MAY. THIS PROBLEM MAKES DRIVING AT NIGHT A CHALLENGE AS SPEED GAUGES AND FUEL GAUGES ARE NO LONGER VISIBLE WHEN WHIPPERS ARE IN USE. TWO SEPARATE CHRYSLER DEALERS SIMPLY CAN NOT DIAGNOSE A PROBLEM OR A CURE. *TR

NHTSA ID

10627082

Incident

May 28, 2014

Mileage

22,500 mi

I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH AND MY LIGHTS WENT OUT. I HAD BOTH HANDS ON THE STEERING WHEEL SO I DIDN'T TOUCH ANY BUTTON. I DID HAVE THE AUTOMATIC HIGH BEAM FEATURE TURNED ON. WAS EXTREMELY SCARY AS I COULD NOT SEE ANYTHING WHEN THE LIGHTS WENT OUT AS IT WAS PITCH DARK OUTSIDE. I BRAKED HARD AND AFTER SEVERAL SECONDS THE LIGHTS CAME BACK ON. I WAS SO LUCKY I DID NOT GO OFF THE ROAD AS I COULD NOT SEE ANYTHING WITHOUT THE HEADLIGHTS. MY FAMILY AND I COULD HAVE BEEN KILLED. VERY DANGEROUS. PLEASE ISSUE A RECALL. I SEE ON GOOGLE THAT OTHERS HAVE EXPERIENCED THE SAME ISSUE. *TR

NHTSA ID

10561567

Incident

Jan 25, 2014

Mileage

12,000 mi