RoadVitals

2017 Coachmen Cross Country

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Oct 8, 2022
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
3
Latest Jul 9, 2021
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2017 Coachmen Cross Country, most frequently naming the fuel system category. 3 safety recalls have been issued covering this model year; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Fuel system1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

3 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
21V523000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER; STRUCTURE

Jul 9, 2021
825 units potentially affected
The defect: Forest River, Inc. (Forest River) is recalling certain 2015-2017 Coachmen Cross Country, 2015 Coachmen Encore, 2016-2020 Coachmen Mirada, 2018-2021 Coachmen Sportscoach, 2019-2021 Forest River Berkshire, 2011-2016 Forest River Blue Ridge, 2014-2019 Forest River Cardinal, 2014-2020 Forest River Cedar Creek, 2014-2021 Forest River Georgetown, 2019 Forest River Legacy, and 2017-2018 Forest River Riverstone recreational vehicles equipped with Hehr 6400 Series windows. The adhesive that bonds the vented portion of the window may fail.
The risk: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
The remedy: Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed September 2, 2021. Owners may contact Forest River customer service at 1-574-825-8600. Forest River's number for this recall is 51-1380.
Forest River, Inc.Manufacturer number 51-1380View on NHTSA.gov
20V488000

ELECTRICAL SYSTEM; EXTERIOR LIGHTING:BRAKE LIGHTS; EXTERIOR LIGHTING:TURN SIGNAL

Aug 18, 2020
1,547 units potentially affected
The defect: Forest River, Inc. (Forest River) is recalling certain 2017-2018 Charleston, 2017-2019 Legacy, 2017-2020 Berkshire, 2017 Coachmen Cross Country, and 2017-2020 Sportscoach motorhomes built on certain FCCC XB and XC chassis that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
The risk: Non-functioning exterior marker lights can increase the risk of a crash.
The remedy: Forest Rivers will notify owners, and Daimler Trucks dealers will replace the old Power Distribution Module (PDM) with a new PDM, free of charge. The recall began January 18, 2021. Owners may contact DTNA customer service at 1-800-547-0712 . Forest's number for this recall is 51-1203.
Forest River, Inc.Manufacturer number 51-1203View on NHTSA.gov
18V737000

EXTERIOR LIGHTING

Oct 19, 2018
1,017 units potentially affected
The defect: Forest River, Inc. (Forest River) is recalling certain 2017 Coachmen Cross Country, 2017-2019 Coachmen Sportscoach and Forest River Berkshire and Legacy and 2017-2018 Forest River Charleston motorhomes built on Freightliner Custom Chassis Corporation (FCCC) chassis. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
The risk: Nonfunctioning lights can increase the risk of a crash.
The remedy: The remedy for this recall is still under development. Owners will be notified and be sent to FCCC authorized service facilities for free repairs. Forest River issued owners an interim notification on November 16, 2018. A second notice will be mailed once remedy parts become available. Owners may contact Forest River customer service at 1-574-642-3112 or Coachmen customer service at 1-574-825-5821. Forest River's number for this recall is 51-0893.
Forest River, Inc.Manufacturer number 51-0893View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Fuel system
Filed Oct 8, 2022

On our 2017 Coachman Cross Country Motorhome with a Cummings motor and Freightliner chassis with 13000 miles we are experiencing our 4 time with DEF system failure The first 2 times the Motorhome was under warranty and had to be towed to a Freightliner repair facility. On October 6, 2021 on our way to Mississippi lights came on for the DEF sensor with a light saying to shut the engine off We made it to a repair facility that was able to replace the system at a cost to us of $1500.00 On October 5, 2022 on our way to Mississippi again approximately 1year to date the lights signals for the DEF failure came on on the East side of Baton Rouge. We once again were able to go to the same repair facility in Mississippi but this time the repair could not be made and we were forced to camp at the repair facility yard for 3 days due to the weekend and now are told our Motorhome has to be towed to a Freightliner facility 25 miles further East from where we are We understand there is a bypass code through Cummings and don’t understand why we have experienced 4 DEF sensor failures and the previous Freightliner facilities have not corrected the problem on our RV

NHTSA ID
11488442
Incident
Oct 5, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

400532

ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE

According to the notification received by Daimler Trucks; on specific vehicles equipped with Stoneridge light bar control units, the instrument panel odometer value is resetting and does not match the Engine ECU Odometer value. New instrument panel software will be installed to correct the issue.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Coachmen Cross Country by model year
YearComplaintsRecallsInvestigationsIssue Index
2018000—
2017Viewing130—
2016030—
2015020—
2014010—
2013020—
2011010—
2007040—
2006230—
2005140—
2004020—
2003010—
1990030—
1989030—
1986010—
1985010—
1984010—
1983010—
1982010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.