RoadVitals

2018 Coachmen Galleria

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Sep 10, 2023
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Aug 14, 2020
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2018 Coachmen Galleria, most frequently naming the other / unspecified category. 2 safety recalls have been issued covering this model year; and 11 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified2100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
20V479000

EQUIPMENT

Aug 14, 2020
1,427 units potentially affected
The defect: Forest River, Inc. is recalling certain 2020 Coachmen Beyond, 2017-2019 Coachmen CrossFit, and 2016-2020 Galleria motorhomes. The awning may deploy while the vehicle is moving.
The risk: An awning that deploys while the vehicle is moving increases the risk of a crash.
The remedy: Forest River will notify owners, and dealers will install a circuit interrupter, free of charge. This recall began September 23, 2020. Owners may contact Forest River customer service at 1-574-825-6310. Forest Rivers's number for this recall is 225-1217.
Forest River, Inc.Manufacturer number 225-1217View on NHTSA.gov
17V825000

ELECTRICAL SYSTEM:WIRING

Dec 19, 2017
41 units potentially affected
The defect: Forest River, Inc. (Forest River) is recalling certain 2018 Coachmen Galleria motorhomes, models GAB24FLM, GAB24QM and GAB24TM. The inverter was installed using a lead wire that may not be able to handle the amperage draw.
The risk: If the lead wire cannot handle the draw, the lead wire may melt, increasing the risk of a fire.
The remedy: Forest River will notify owners, and dealers will replace the lead wire, free of charge. The recall began on January 19, 2018. Owners may contact Forest River customer service at 1-574-825-8590. Forest River's number for this recall is 225-0587.
Forest River, Inc.Manufacturer number 225-0587View on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Filed Sep 10, 2023

I, the complainant, own a 2018 Coachmen Galleria, a recreational vehicle (RV) outfitted on a 2017 Mercedes Benz Sprinter 3500 van. Coachmen Galleria outfitted the van with a water tank, attached to the underside. On 7/28/2023, while driving approx. 25 mph, I had to brake abruptly, due to an animal crossing the road. I then heard a sound coming from underneath the RV and a scraping noise when I took my foot off the brake. I discovered that the water tank had fallen to the ground. I took the RV to an independent mechanic, and the water tank was firmly re-attached. Below, I will cover very briefly the form questions: * The water tank collapsed to the ground due to inadequate support. Coachmen Galleria apparently MODIFIED its post-2018 vehicles outfitted with the same water tanks-- but with NO NOTICE to 2018 owners. * Safety is indisputably at stake when a water tank collapses to the ground while driving. That collapse OCCURRED MULTIPLE TIMES, involving 2018 owners if not other model years. See two other complaints: NHTSA ID # 11491660 (10/23/2022) and ID # 11542381 (9/3/2023). In addition, several Galleria owners have posted to a Facebook group about the recurring problem, with a STRONG CONSENSUS: Coachmen Galleria did not adequately support its water tank. At least 2-3 other 2018 owners have had collapses. INJURIES OR WORSE may occur, unless NHTSA compels remediation. * The problem has been clearly confirmed by Facebook group posts and obviously by the incidents themselves. * My vehicle was inspected by a mechanic who re-attached the water tank with strong supports. * No prior warnings or symptoms. Coachmen Galleria's customer service reps tried disingenuously to conflate general advice about water contributing to vehicle weight with the ABSENCE of any advice or warning about water tanks on 2018s. They refuse to acknowledge the defect and blame the owners. I plan to send additional information ( Facebook posts + emails). Thanks for attention. The contact wants to disregard their earlier compla

NHTSA ID
11543688
Incident
Jul 28, 2023
Other / unspecified
Filed Sep 3, 2023

Coachmen Galleria is a class B motorhome equipped with a 30 gallon freshwater tank that is mount to the underside of the vehicle on the driver side. the tank is made of plastic and held in place by a metal frame and the frame is bolted in place to the frame in the front and the back. two bolts in front and 2 bolts on back. As a was driving the vehicle. the 2 front bolts became lose and fell out, allowing the frame and water tank to fall to the pavement on interstate 95 south at a speed of 65 mph! The heavy tank and frame was plowing the asphalt along under my vehicle. It could have caused a serious accident!!! I was able to quickly move over to the emergency lane where I was protected by 2 police cars and towed away. My RV dealer indicated it will take 8 hours to dismantle the frame and plumbing and make the repair. I have not yet had it fixed I have heard of this same problem from other Coachmen Galleria owners on the Galleria Facebook page.

NHTSA ID
11542381
Incident
Apr 12, 2023
Other / unspecified
Filed Oct 31, 2022

The straps that hold the water tank broke while I was driving on the highway. It could have caused me to have an accident.

NHTSA ID
11491660
Incident
Oct 23, 2022

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

2251717

ELECTRICAL SYSTEM

The battery boost cable is connected to a chassis lug provided by Mercedes. The 12V wiring will be routed to a new lug.

2251356

ELECTRICAL SYSTEM

General 12V and 110V Operational Testing

511312

WHEELS

As per Mercedes Interim Recall Notice 21V042, one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

2251284

ELECTRICAL SYSTEM; EQUIPMENT

This installation guide is intended to aid a certified technician in installing a Battery Disconnect Solenoid in place of the Battery Guard (BG160).

511275

STEERING

As per Mercedes-Benz Recall 2020-545; MBAG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses might detach at their connection points under certain operating conditions, which could cause hydraulic fluid to leak, resulting in the loss of power steering assist. If the hydraulic power steering hose detaches, the driver will still have manual steering functionality, but increased steering effort will be needed, particularly at low speeds. Sudden loss of power steering assist as well as the loss of hydraulic steering fluid to the road surface may increase the risk of a crash.

2251157

ELECTRICAL SYSTEM

Forest River shared this TSB from our supplier, FireFly, Inc. to our dealers: Firefly Integrations has identified corrupted messages that could be sent on the RV-C communication network. Firefly strongly urges this critical update to your coach’s software to keep all devices on the network communicating correctly.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Coachmen Galleria by model year
YearComplaintsRecallsInvestigationsIssue Index
2024020—
2023050—
2022160—
2021080—
2020070—
2019020—
2018Viewing320—
2017120—
2016130—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.