RoadVitals

2002 Country Coach Intrigue

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
5
Latest Sep 12, 2008
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
5
Latest Feb 1, 2007
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
1
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 5 NHTSA owner-reported complaints for the 2002 Country Coach Intrigue, most frequently naming the electrical, body & structure and engine categories. 5 safety recalls have been issued covering this model year; 1 NHTSA investigation names it; and 1 manufacturer communication is on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Electrical228.6%
  • Body & structure114.3%
  • Engine114.3%
  • Fuel system114.3%
  • Other / unspecified114.3%
  • Tires & wheels114.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

5 campaigns cover this model year

View all 5

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
07V031000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Feb 1, 2007
2,406 units potentially affected
The defect: CERTAIN MOTOR HOMES EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
The risk: RELEASE OF COOLANT UNDER CERTAIN CONDITIONS COULD IGNITE AND RESULT IN A FIRE.
The remedy: COUNTRY COACH WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). A SECONDARY BURNER HOUSING WILL BE INSTALLED FREE OF CHARGE. THE RECALL BEGAN ON MARCH 28, 2007. OWNERS MAY CONTACT DOMETIC/STERICYCLE AT 1-888-446-5157 OR COUNTRY COACH AT 1-800-452-8015.
COUNTRY COACH INCView on NHTSA.gov
03V109000

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

Mar 26, 2003
485 units potentially affected
The defect: ON CERTAIN MOTORHOMES EQUIPPED WITH INTERNATIONAL THERMAL RESEARCH (ITR)HURRICANE HOT WATER HEATERS, THE ELECTRONIC CONTROL BOARD MAY ADVERSELY AFFECT SAFETY FEATURES IN SOME OF THE SYSTEMS PROTECTING AGAINST OVERHEATING AND POTENTIAL FIRE SITUATION.
The risk: IF THE SAFETY FEATURES DO NOT SHUT DOWN PROPERLY, THE HEATING SYSTEM CAN CONTINUE HEATING, POSSIBLY RESULTING IN A FIRE.
The remedy: THE DEFECTIVE ELECTRONIC CONTROL BOARD WILL BE REPLACED. IN THE MEANTIME, CUSTOMERS SHOULD TURN THE SYSTEM OFF USING THE MASTER ON/OFF SWITCH LOCATED ON THE SIDE OF THE ELECTRONIC CONTROL BOX WHICH IS ADJACENT TO THE HEATER. OWNERS WHO TAKE THEIR MOTORHOMES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT ITR AT 1-800-755-1272 OR COUNTRY COACH AT 1-800-547-8015.
COUNTRY COACH INCView on NHTSA.gov
01V322003

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

Nov 26, 2001
194 units potentially affected
The defect: VEHICLE DESCRIPTION: MOTOR HOMES EQUIPPED WITH ELECTRONIC THROTTLE CONTROL/ACCELERATOR PEDALS SUPPLIED BY WILLIAMS CONTROLS INDUSTRIES. THE WELD ATTACHING THE CLEVIS TO THE PLATE HAS INSUFFICIENT PENETRATION AND COULD ALLOW THE CLEVIS TO SEPARATE FROM THE PLATE.
The risk: IF THE CLEVIS SEPARATED FROM THE PLATE WHILE THE VEHICLE WAS IN USE, THE VEHICLE WOULD RETURN TO IDLE, INCREASING THE RISK OF A CRASH.
The remedy: DEALERS WILL REPLACE THESE PEDALS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING DECEMBER 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT COUNTRY COACH AT 1-800-452-8015.
COUNTRY COACH INCView on NHTSA.gov

Safety investigations

NHTSA inquiries naming this vehicle. An investigation is not a finding of a defect.

SQ01013ClosedInvestigation

INOPERATIVE WINDSHIELD WIPERS

Opened Nov 23, 2001
Closed Dec 13, 2001

ALLEGED THAT THE SINDSHIELD WIPER SYSTEM FAILS DUE TO AN IMPROPERLY GROUNDED ELECTRICAL CIRCUIT.THIS CONDITION COULD RESULT IN INOPERATIVE WINDSHIELD WIPERS WITH NO ADVANCE WARNING.

VISIBILITY

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Tires & wheels
Filed Sep 12, 2008

I PURCHASED USED A 40' CLASS A MOTORHOME FROM DEALER IN TUSCON, AZ.. BEFORE PICKING IT UP, I INQUIRED FROM THE SERVICE MANAGER THE DATE OF THE TIRES MANUFACTURE. THE TIRES WERE 8 YEARS OLD. I ASKED THAT HE REPLACE THOSE OLD 12R22.5 TIRES WITH NEW TIRES AT MY EXPENSE. WHEN I PICKED UP THE COACH IN TUSCON FROM THE DEALER, I NOTICED THAT THE TIRES INSTALLED WERE 11R22.5. I QUESTIONED THE SERVICE MANAGER ABOUT THE SIZE AND HE TOLD ME THAT MICHELIN DID NOT MANUFACTURE A 12R22.5 TIRE ANY MORE AND THAT THE 11R22.5 ARE THE SAME WEIGHT RATING(WRONG). I BOUGHT THAT STORY. SINCE THEN I HAD THE TIRES CHECKED BY A TIRE COMPANY IN MY AREA AND WAS INFORMED THOSE 11R22.5 TIRES WERE INADEQUATE AND SHOULD BE CHANGED TO THE CORRECT SIZE FOR MY MOTORHOME. I JUST FINISHED A PHONE CALL TO MICHELIN TIRE(THE NEW TIRES ON MY MH) AND WAS TOLD THAT I NEED TO REPLACE ASAP THE SMALLER SIZE TIRE FOR THE CORRECT SIZE AND TIRE LOAD FOR THIS MOTORHOME. MY QUESTION IS WHAT RECOURSE DO I HAVE TO GET THESE REPLACED BY THE DEALER/ SERVICE CENTER THAT I BOUGHT THE MOTORHOME FROM? ANY HELP WOULD BE MUCH APPRECIATED. SINCERELY, MIKE BLURTON ALOHA. *TR

NHTSA ID
10242006
Incident
Feb 21, 2006
Body & structureElectrical
Filed May 23, 2003

THIS COMPLAINT CALLED IN AS ODI ID NUMBER: 10018202. COMPLAINT "THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER."ADDITIONAL DATA: 1ST EVENT, 2 WEEKS AFTER DELIVERY, MAY 2002. RANDOM OPENING OF THE STEPS WHILE DRIVING IN RENO ON STREET, STEP OUT LIGHT CAME ON AND I HEARD STEP MOVE, I SWERVED JUST IN TIME AVOIDED HITTING RENO POLICEMAN STANDING AT SIDEWALK EDGE. AS PASTED THE STEP MOVED BACK IN. HE WAS SAVED. (LUCKILY) MY WIFE WITNESSED THE EVENT. I SPENT TIME ON COUNTRY COACHS HELP LINE ASKING WHAT TO DO TO FIX IT. I WAS TOLD, ADJUST THE SWITCH AT THE BACK OF THE STEP ASSEMBLY. SUPPORT FELT THIS WAS EASY FIX SO I DID IT. OTHER I TOOK THE SPOTLIGHT, THE COACH ENDED UP AT THE FACTORY; THE FAC TORY WAS ASKED TO VERIFY MY FIX. THEY REPORTED VERBALLY THAT ALL THE SETTINGS WHERE VERIFIED. NO PROBLEMS FOUND. EVENTS CONTINUED TO RANDOMLY, LONG INTERVALS 1000 TO 5000 MILES. FINALLY EVENTS SEEMED TO STOP. COACH LEFT IN DECEMBER 02 AT COUNTRY COACH FOR SERVICE, HAD NOT HAD ANY REPEATS FOR A LONG TIME. WE PICKED UP THE COACH AT THE FACTORY. WE DROVE ABOUT 300-400 MILES, THE STEPS DEVELOPED A MIND OF THEIR OWN. THE DASH LIGHT NO LONGER INDICATED THE STEP WAS OUT. THE STEPS RANDOMLY MOVED IN AND OUT. AFTER SOME CLOSE CALLS DURING THE CHRISTMAS 02 HOLIDAY, CONTACTED COUNTRY COACH. TOLD TAKE COACH INTO SERVICE LOCALLY, LOCAL SERVICE COMPANY THE STEP WAS UNCONTROLLABLY OPENING AND CLOSING ON ITS OWN. THE SHOP PERSONNEL SAW IT FIRST HAND. AFTER EMAILS REQUESTING COUNTRY COACH ASSUME LIABILITY AND ASSURE ME THAT THE COACH WAS SAFE. I PICKED IT UP AND TRYED TO USE THE COACH. THE FIX THAT THE DEALER INSTALLED AT MY INSISTENCE WAS A REPLACEMENT COMPUTER. THIS COULD BE A LIFE-THREATENING EVENT FOR BOTH CARS AND PEDESTRIANS NEAR THE COACH STAIRS. CANNOT TELL IF THIS WAS FIXED OR IF THE ISSUE IS STILL PRESENT. THIS ISSUE SHOULD BE INVESTIGATED BEFORE THE SUMMER RV SEASON TO PREVENT DEATH OR INJURY.

NHTSA ID
10019154
Incident
Mar 18, 2002
Mileage
200 mi
ElectricalEngineFuel system
Filed May 23, 2003

ODI ID NUMBER : 10018204 IS INCORRECT AND NO PAPERWORK HAS ARRIVED FOR ME TO SIGN OR EDIT- THIS IS A LIFE THREATENING CONDITION THAT PUTS ALL DRIVERS AND NEARBY CARS ETC. AT RISK. COMPLANT SHOULD READ:WHILE DRIVING THE CARBON MONOXIDE ALARM ACTIVATED DUE THE CARBON MONOXIDE IN THE COACH PRODUCED BY THE REFRIGERATOR. THE DEALER INSPECTED THE VEHICLE AND COULD DUPLICATE THE PROBLEM. TO DATE THE DEALER AND FACTORY HAVE BEEN UNABLE TO FIX THE PROBLEM. CO ENTERS THE COACH WHILE DRIVING AND REFRIGERATOR IS RUNNING ON LP GAS. IF STOPPED FOR NIGHT SLEEPING THE COACH FILLS WITH CO IF DINNING AREA SLIDE IS NOT IN THE OUT POSITION, AND THE COACH IS NOT PLUGED INTO AC POWER. THIS CONDITION WILL KILL... FALLING ASLEEP AS THE WHEEL OF A 33000LB MOTOR COACH DUE TO CO GAS IS NOT A SAFE WAY TO DRIVE OR GOING TO SLEEP WONDERING IF YOU WILL BE GASED AND NEVER WAKEUP IS NO WAY TO LIVE. I THINK THIS SHOULD BE AT THE TOP OF YOUR LIST FOR ISSUES BEFORE THE SUMMER RV SEASON KILLS. COUNTRY COACH TOLD US TO DISCONECT THE CO DETECTOR AND BRING THE COACH IN FOR REPAIR. ISSUE REMAINED FOR ONE FULL YEAR THAT INCLUDED TWO TRIPS TO THE FACTORY IN OR FOR FACTORY REPAIR AND TWO TRIPS TO INDEPENDENT DEALERS, AND NOW IT IS SITTING AT THE SELLING DEALER WAITING FOR? PUT SOME ONE ON THIS ASAP.

NHTSA ID
10019150
Incident
May 10, 2002
Mileage
200 mi
Filed May 5, 2003

WHILE DRIVING THE CARBON MONOXIDE ALARM ACTIVATED DUE THE CARBON MONOXIDE PRODUCED BY THE REFRIGERATOR. THE DEALER INSPECTED THE VEHICLE BUT COULD NOT DUPLICATED OR CORRECT THE PROBLEM. *NLM

NHTSA ID
10018204
Incident
May 5, 2003
Other / unspecified
Filed May 5, 2003

THE ELECTRIC STEPS EXTENDED WHILE THE VEHICLE WAS IN MOTION. THE DEALER REPLACED THE COMPUTER. *NLM

NHTSA ID
10018202
Incident
May 5, 2003

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

02038

ELECTRICAL SYSTEM

DIAGNOSTIC TROUBLE CODE B1000. *MR

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

Country Coach Intrigue by model year
YearComplaintsRecallsInvestigationsIssue Index
2008010—
2007120—
2006050—
2005330—
2004250—
2003030—
2002Viewing551—
2001020—
2000052—
1999382—
1998272—
1997242—
1996252—
1995042—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.