RoadVitals

2015 Crossroads Cruiser

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
1
Latest Jun 29, 2016
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 1 NHTSA owner-reported complaint for the 2015 Crossroads Cruiser, most frequently naming the other / unspecified category. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified1100.0%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V755000

EQUIPMENT

Nov 22, 2017
1,205,997 units potentially affected
The defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.
Keystone RV CompanyManufacturer number 17-307View on NHTSA.gov
14V603000

EQUIPMENT:OTHER:LABELS

Sep 29, 2014
136 units potentially affected
The defect: DS Corp doing business as Crossroads RV (Crossroads) is recalling certain model year 2015 Crossroads Zinger Z-1 trailers manufactured March 21, 2014, to September 10, 2014, and 2015 Crossroads Cruiser trailers manufactured April 3, 2014, to September 5, 2014. The affected trailers may have a Federal Certification Label that has incorrect information. The GVWR is overstated by 2,000 lbs. for the Cruiser models and 1,600 lbs for the Zinger Z-1 models, this overstatement caused the Cargo Carrying Capacity (CCC) to be overstated on the Tire Placard label. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard No. 110, "Tire Selection and Rims for Passenger Cars" and Part 567, "Certification."
The risk: Incorrect GVWR information may result in the trailer being overloaded which could cause sudden tire, axle or suspension failure, increasing the risk of loss of control and a crash.
The remedy: Crossroads will notify owners, and will send corrected Federal Certification, Tire Placard, and CCC labels to the owners with installation instructions, free of charge. The recall began in October 2014. Owners may contact Crossroads customer service at 1-855-226-7496.
DS Corp DBA Crossroads RVManufacturer number N/AView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Jun 29, 2016

WHILE DRIVING ON A HIGHWAY, MY WHEEL DETACHED FROM THE CAMPER. UPON INSPECTION AND THEN REPAIR, THE 6 LUG BOLTS HAD SNAPPED FROM THE HUB. THE REPAIR MAN SAID HE HAD NEVER SEEN THIS BEFORE. I KEPT THE BOLTS AND TOOK PICTURES. I CONTACTED CROSSROADS TO COMPLAIN AND WAS TOLD MY UNIT WAS NOT THE ONE INVOLVED FOR THE RECALL (JUST 1 YEAR DIFFERENCE IN MODEL) FOR THE EXACT SAME THING. THE LUG BOLTS HAVE BEEN TORQUED BY MYSELF TO 110 PSI AS RECENTLY AS 1 2 WEEKS BEFORE MY TRIP. THIS SEPARATION FROM MY VEHICLE PUT MY FAMILIES SAFETY AT RISK. CROSSROADS IS TAKING NO RESPONSIBILITY. I HAVE PICTURES OF THE HUB AFTER WHEEL SEPARATION ON MY PHONE. I CAN SUBMIT IF YOU GIVE ME A NUMBER TO TEXT OR EMAIL THEM.

NHTSA ID
10881498
Incident
Jun 17, 2016
Mileage
4,000 mi

Compare model years

Complaint and recall counts across every year of this model

Crossroads Cruiser by model year
YearComplaintsRecallsInvestigationsIssue Index
2021010—
2020030—
2019020—
2018140—
2017010—
2016030—
2015Viewing120—
2014010—
2013020—
2012010—
2011120—
2010010—
2009010—
2008010—
2007220—
2006120—
2005140—
2004140—
2003220—
2002010—
2001010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.