RoadVitals

2019 Cruiser Rv Shadow Cruiser

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
2
Latest Oct 12, 2021
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
0
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 2 NHTSA owner-reported complaints for the 2019 Cruiser Rv Shadow Cruiser, most frequently naming the other / unspecified and suspension categories.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Other / unspecified266.7%
  • Suspension133.3%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

No recalls in our database for this model year

That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Oct 12, 2021

The contact owns a 2019 Cruiser RV Shadow Cruiser RV. The contact received notification of NHTSA Campaign Number: 21V428000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was not yet contacted. The contact called the number listed on the recall notice and left a message but received no return call. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure. Parts distribution disconnect.

NHTSA ID
11436440
Incident
Oct 1, 2021
Other / unspecifiedSuspension
Filed Aug 7, 2019

TWO IDENTICAL TOW TRAILER RV"S MADE BY CRUISER RV 2018 &2019 MODEL 225RBS SHADOW CRUISER. SEVERE AXLE FAILURES ON BOTH TRAILERS AFTER APPROX 2,000 MILES USE.SEVERE CAMBER & TIRES OUT OF ALIGNMENT,SEVERE TIRE WEAR EXPOSING STEEL BELTS.BOTH CAMPERS HAVE CRACKED FRAMES ABOVE AXLE/SPRING MOUNTS.THE SAME AXLE ON THE 2018 TRAILER REPLACED LAST YEAR BY DEALER BUT FAILED AGAIN THIS YEAR SAME PROBLEM. THE 2019 TRAILER AXLES FAILED TWO MONTHS AFTER INITIAL PICKUP DATE OF APRIL 16, 2019. NOTE IT'S A BRAND NEW TRAILER! I CALLED CRUISER RV AND TOLD THEM OF THE AXLE FAILURE, THEY WOULD ONLY REPLACE THEM WITH AXLE TRAILERS CAME WITH.DEALER INSPECTED BOTH TRAILERS STATING BOTH AXLES ON BOTH TRAILERS HAVE FAILED AND THEY WOULD REPLACE THEM WITH STRONGER AXLES.DURING AXLE REPLACEMENT IT WAS DISCOVERED THAT BOTH TRAILERS HAVE CRACKED FRAMES ABOVE THE SPRING MOUNTS REQUIRING WELDING STEEL PLATES OVER CRACKS. FLAGG RV THE DEALER HAS HELPED US BUT MY SISTER AND I ARE VERY CONCERNED ABOUT THE SAFETY OF OTHERS WITH THESE DEFECTIVE TRAILERS AS THEY PRODUCE THOUSANDS OF THESE EACH YEAR AND ARE DANGEROUS ON THE ROAD. OUR CAMPERS ARE EXACTLY THE SAME MAKE & MODEL ONE CONSECUTIVE YEAR APART. WE HAVE PICTURES WE CAN SUBMIT UPON REQUEST. CAN BE SENT FROM I PHONE.NAME OF CAMPERS: SHADOW CRUISER, 225RBS. MANUFACTURED BY CRUISER RV. NOTE: AXLE PROBLEMS DON'T SHOW UNTIL APPROX. 2,000 MILES ARE DRIVEN. ## VIN PASSED ## , ##

NHTSA ID
11242377
Incident
Jun 20, 2019
Mileage
2,000 mi

Compare model years

Complaint and recall counts across every year of this model

Cruiser Rv Shadow Cruiser by model year
YearComplaintsRecallsInvestigationsIssue Index
2019Viewing200—
2017110—
2016210—
2015010—
2014010—
2013320—
2012120—
2011130—
2010020—
2009010—
2008010—
2007010—
2006010—
2003010—
2002010—
2001010—
2000010—
1999010—
1998010—
1997010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.