RoadVitals

2013 Cruiser Rv Shadow Cruiser

Recalls, owner-reported complaints, investigations and safety data

Data refreshed

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Aug 29, 2013
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
2
Latest Nov 22, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0

Overview

Our database contains 3 NHTSA owner-reported complaints for the 2013 Cruiser Rv Shadow Cruiser, most frequently naming the body & structure, heating & air conditioning and fuel system categories. 2 safety recalls have been issued covering this model year.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

What owners report

Complaints grouped by the component NHTSA recorded

  • Body & structure225.0%
  • Heating & air conditioning112.5%
  • Fuel system112.5%
  • Exterior lighting112.5%
  • Other / unspecified112.5%
  • Suspension112.5%
  • Visibility112.5%

Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.

Safety recalls

2 campaigns cover this model year

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V751000

EQUIPMENT

Nov 22, 2017
36,037 units potentially affected
The defect: Cruiser RV (Cruiser) is recalling certain 2016-2017 Boss, Full House and Fun Finder Signature, 2018 Embrace and Striker FW, 2013-2016 Enterra and View Finder Signature, 2006-2016 Fun Finder, 2007-2015 Fun Finder Xtra, 2015-2017 Fun Finder Xtreme Lite and Shadow Cruiser Ultra Lite, 2016-2018 MPG, 2013-2017 Radiance, 2017-2018 Radiance Ultra Lite, 2010-2016 Shadow Cruiser, 2015-2016 Shadow Cruiser LE, 2017 South Fork, 2014-2018 Striker, 2009-2016 View Finder Lite, 2006-2007 Liberty, 2007 Land Roamer, 2009-2012 View Finder Toy Hauler, and 2006-2013 Fun Finder X recreational vehicles, equipped with certain Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Cruiser will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Cruiser customer service at 1-866-277-5630, or Kidde customer service toll free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Cruiser RVView on NHTSA.gov
13V649000

LATCHES/LOCKS/LINKAGES

Nov 19, 2013
41 units potentially affected
The defect: Cruiser RV is recalling certain model year 2006-2013 Fun Finder, Shadow Cruiser, Fun Finder Xtra, Viewfinder, Signature, Radiance, Enterra recreational trailers manufactured January 1, 2006, through April 25, 2013 and equipped with Fastec-brand door locks. It may be possible to remove the key from the lock in a way that potentially jams the deadbolt.
The risk: If the deadbolt jams, the interior side of the door lock may also jam. A person inside the travel trailer at the time will then be locked in and be unable to exit the vehicle without using the emergency exit, increasing the risk of injury.
The remedy: Cruiser RV will notify owners, and Fastec will coordinate the inspection and replacement of the cylinders, as needed, free of charge. The recall began January 20, 2014. Owners may contact Cruiser RV at 1-260-562-3500 or Fastec at 1-800-837-2505.
Cruiser RVView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

Other / unspecified
Filed Aug 29, 2013

CPSC: I1380372A. 2013 SHADOW CRUISER. CONSUMER STATED SHE WAS HAVING MULTIPLE PROBLEMS WITH THE TRAILER. *LN THE CONSUMER STATED THE SLIDE OUT MALFUNCTIONED. IT DID NOT PROPERLY RETRACT, WHEN IT WAS PULLED IN. THE KITCHEN COUNTERTOPS AND CUTTING BOARD WERE WARPED AFTER ONE USE, THE LEFT FRONT DRIVER'S STABILIZER JACK WAS BENT. THERE WAS A PROPANE LEAK ON THE DRIVER'S SIDE AND THE TANK MOUNT BOLT WAS BROKEN AND RUSTED. THE RAIL SYSTEM WAS SHOWING SIGNS OF HEAVY DAMAGE FROM BEING IMPROPERLY INSTALLED. THERE WAS A HORRIBLE NOISE, WHEN THE SLIDE WAS RETRACTED. UPON INVESTIGATION, THE WIRES AND A RUBBER COVERING WERE TANGLED IN THE GEARS AND THE TAIL SYSTEM. THE CONSUMER DISCOVERED THE AXLES/TIRES WERE THE WRONG SIZE FOR THE COACH. THE COACH FLOODED.

NHTSA ID
10541664
Incident
May 11, 2013
Body & structureSuspension
Filed Aug 21, 2013

THE FOLLOWING IS A THE LIST OF ISSUES REPORTED TO PIERCE RV AFTER OUR FIRST TRIP ON MAY 13, 2013: 1.SLIDE OUT MALFUNCTIONS:DOES NOT PROPERLY RETRACT OR RETURN-GAPS 2.OUTDOOR KITCHEN COUNTERTOP WARPED3.LEFT FRONT STABILIZER JACK BENT. LIST OF ISSUES REPORTED TO PIERCE RV JUNE 17, 2013: 1.OVEN WILL NOT STAY LIT. 2.OUTDOOR KITCHEN COUNTERTOPS STILL NOT REPAIRED. 3.LEFT FRONT STABILIZER JACK NOT REPAIRED. 4.SLIDE OUT STILL DOES NOT WORK PROPERLY 5.NO KEYS FOR OUTDOOR KITCHEN. 6.MIRROR OPPOSITE OF TV STAND IS EXTREMELY CROOKED. 7.OUTDOOR KITCHEN GRAY WATER DRAIN HOSE WAS NOT PROPERLY ATTACHED AND RESULTED IN MAJOR FLOODING JUNE17, 2013, WE DROPPED OFF OUR COACH FOR REPAIR. AUG2, 2013, WE PICKED UP OUR COACH AFTER 34 BUSINESS DAYS AUG4, 2013, WE DROPPED OFF OUR COACH FOR REPAIR AGAIN. 1.THE SLIDE WAS HITTING THE GUTTER.2.WE DISCOVERED A PROPANE LEAK ON THE DRIVERS SIDE AND THE TANK MOUNT BOLT WAS BROKEN AND RUSTED. 3.SERVICE DEPARTMENT LET US KNOW OUR COACH HAD BEEN REPAIRED AND WAS READY FOR PICK UP A FEW DAYS LATER.TOBIN SAW DAYLIGHT ON THE EDGES OF THE SLIDE; SO WE LEFT OUR COACH FOR REPAIR. AUG15, 2013, PROPANE LEAK FOUND.WRONG HOSES HAD BEEN REPLACED. AUG17, 2013 --1.THE SLIDE NOT WORKING PROPERLY--WIRES/RUBBER COVERING WERE TANGLED IN THE GEARS AND RAIL SYSTEM.2.DAYLIGHT SHINES THROUGH THE TOP OF THE SLIDE WHEN FULLY EXTENDED.3.COACH FLOODED WITH GRAY WATER.4.WE FOUND THE AXLES/TIRES ON OUR COACH ARE FOR A S-260BHS. OUR COACH S-280QBS SHOULD HAVE: GVWR: 7,530 LBS /GAWR (EACH) AXLE: 4,870 LBS (2X AXLES)= 9,740 LBS. WHAT IS ACTUALLY ON OUR COACH: GAWR (EACH) AXLE: 3,500 LBS (2X AXLES)= 7,000 LBS TOTAL WEIGHT = GAWR DEFICIT= 2,740 LBS MAX LOAD FOR EACH TIRE = 1,760 LBS (4X) = 7,040 LBS= MAX TIRE LOAD DEFICIT= 490 LBS (AT DRY WEIGHT) AUG 20, 2013, 71 BUSINESS DAYS LATER,ISSUES ARE STILL UNRESOLVED. *TR

NHTSA ID
10536572
Incident
May 11, 2013
Mileage
5 mi
Body & structureHeating & air conditioningFuel system+2 more
Filed Jul 26, 2012

TL* THE CONTACT OWNS A 2013 CRUISER RV 280QBS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, ANOTHER DRIVER NOTICED THAT THE PROPANE FUEL LINE DETACHED FROM THE TRAILER. THE FUEL LINE WAS SEEN DRAGGING FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND TIED THE FUEL LINE BACK ONTO THE VEHICLE. PROPANE WAS LEAKING FROM THE LINE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY HAD NEVER RECEIVED ANY COMPLAINTS SIMILAR TO THE CONTACT'S. THE FAILURE AND THE CURRENT MILEAGE WAS 1,000. UPDATED 8/31/12 *CN THE CONSUMER STATED THE DEALER WAS NOTIFIED. THE VEHICLE WAS REPAIRED BY THE MANUFACTURER AT THEIR FACTORY. ADDITIONAL CUPS WERE ADDED TO SECURE THE PROPANE LINE TO THE VEHICLE. UPDATED 09/11/2012 *JS

NHTSA ID
10467870
Incident
Jul 23, 2012
Mileage
1,000 mi

Compare model years

Complaint and recall counts across every year of this model

Cruiser Rv Shadow Cruiser by model year
YearComplaintsRecallsInvestigationsIssue Index
2019200—
2017110—
2016210—
2015010—
2014010—
2013Viewing320—
2012120—
2011130—
2010020—
2009010—
2008010—
2007010—
2006010—
2003010—
2002010—
2001010—
2000010—
1999010—
1998010—
1997010—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.