Suspension
Filed Apr 19, 2020
SUSPENSION SHACKLES BENDING FRAME
- NHTSA ID
- 11321567
- Incident
- Apr 19, 2020
- Mileage
- 15,000 mi
2014 Cruiser Rv Viewfinder
Recalls, owner-reported complaints, investigations and safety data
Data refreshed
Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
3
Latest Apr 19, 2020
Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
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InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
0
Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
0
Overview
Our database contains 3 NHTSA owner-reported complaints for the 2014 Cruiser Rv Viewfinder, most frequently naming the suspension, body & structure and other / unspecified categories.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Complaint activity over time
When owners filed reports about this model year
Not enough dated records to plot a meaningful trend — 3 months of data.
What owners report
Complaints grouped by the component NHTSA recorded
- Suspension350.0%
- Body & structure233.3%
- Other / unspecified116.7%
Percentages are of component mentions. A single complaint can name more than one component, so these do not sum to the total complaint count.
Safety recalls
No recalls in our database for this model year
That does not guarantee a specific vehicle is unaffected — recalls are issued against VINs, and new campaigns are announced regularly. Check a VIN on NHTSA.gov.
Recent owner complaints
Reports submitted to NHTSA, shown in the owner's own words
Body & structureOther / unspecifiedSuspension
Filed Jul 31, 2014
WE PURCHASED A 2014 CRUISER RV VIEWFINDER TRAVEL TRAILER ON 9/30/13 FROM A DEALERSHIP IN BUFORD, GA. WE TOWED THE RV HOME TO HARTWELL, GA, 70 MILES. 10/2/2013 THE RV WAS TOWED FROM HARTWELL, GA TO LEXINGTON, NC, 215 MILES AT WHICH THE RV WAS PARKED ON A RESIDENTIAL LOT FROM 10/2/2013 - 4/12/2014 AS WAS BEING LIVED IN. 4/12/2014 THE RV WAS IN THE PROCESS OF BEING TOWED FROM LEXINGTON, NC TO HARTWELL, GA WHEN THE A-FRAME COMPLETELY COLLAPSED ON I-85 IN CONCORD, NC. THE RV WAS TOWED TO A RV DEALERSHIP IN CONCORD, NC AND IS STILL THERE AS OF TODAY, 7/31/2014. WE WERE TOLD THAT THE A-FRAME WILL COLLAPSE AGAIN IF TOWED WITH THE SAME VEHICLE, HOWEVER LIPPERT NOR CRUISER RV CAN PROVIDE US WITH THE DOCUMENTATION TO SUPPORT THIS CLAIM. SIGNIFICANT GAPS ARE IN THE WINDOWS, SLIDES AND DOOR WHICH WE WERE ORIG TOLD IT WAS DUE TO THE FRAME SAGGING TO THE POINT THAT THE SLIDE COULD NOT BE REPAIRED, A SECOND LIPPERT TECH CAME OUT AND SAID THE SAGGING FRAME WAS NOT BAD ENOUGH, HOWEVER THE BEDROOM FLOOR IS BOWED AND WARPED. LIPPERT WILL NOT STAND BEHIND THE FRAME AND A-FRAME STATING IT SHOULD STILL BE A LEVEL OF UNCERTAINTY ON OUR PART DUE TO THE TOW VEHICLE. WE ARE EXTREMELY CONCERNED WITH THE FRAME AND A-FRAME REPAIR. THIS RV HAS ONLY BEEN TOWED 300 MILES, WE NOTICED IMMEDIATELY WHEN THE A-FRAME COLLAPSED AND WERE ABLE TO GET THE VEHICLE AND RV OVER TO THE SIDE OF THE INTERSTATE BEFORE THE RV BROKE COMPLETELY LOOSE. WE ARE VERY CONCERNED THAT IF AND WHEN (ACCORDING TO LIPPERT) THE A-FRAME COLLAPSES AGAIN IT WILL BREAK LOOSE FROM THE TOW VEHICLE AND CAUSE A CATASTROPHIC CAR ACCIDENT POSSIBLY RESULTING IN LIVES LOST. WE HAVE EXPRESSED OUR CONCERNS TO LIPPERT AND CRUISER WITH ABSOLUTELY NO RESULTS. THE FRAME TWISTS AND BENDS, IT IS TOO LIGHT WEIGHT TO SUPPORT THE WEIGHT OF THIS RV. THE FRAME / A-FRAME DESIGN BY LIPPERT COMPONENTS IS OBVIOUSLY FLAWED AND DANGEROUS ON THIS SIZE RV. *TR
- NHTSA ID
- 10617811
- Incident
- Apr 12, 2014
- Mileage
- 285 mi
Body & structureSuspension
Filed Jul 17, 2013
WE ORDERED/PURCHASED A 2014 CRUISER RV VIEWFINDER 28BHSS TRAVEL TRAILER AND TOOK POSSESSION ON 05/18/13 AT A DEALERSHIP IN BLOOMSBURG PA, TOWED IT HOME TO READING PA, MADE A TRIP TO THE POCONOS FOR THE MEMORIAL DAY WEEKEND AND TRIP TO OC MARYLAND FOR THE 4TH OF JULY 2013. WHEN SETTING THE TRAILER UP IN MARYLAND FOR OUR WEEK OF VACATION I HAPPENED TO NOTICED THE SPRING HANGERS FOR THE SUSPENSION WERE BENT CONSIDERABLE TOWARD THE DRIVERS SIDE OF THE TRAILER AND THE BOTTOM FLANGE OF THE FRAME THAT THE HANGERS ARE WELDED TO WERE ROLLED AS WELL. I IMMEDIATELY CONTACTED THE MANUFACTURE (CRUISER RV) THEY ASKED FOR PICTURES WHICH WERE SENT AND THEY PUT ME IN CONTACT WITH LIPPERT THE FRAME MANUFACTURE. WE TOWED IT HOME AND I DECIDED TO TAKE IT GARDEN SPOT FRAME AND ALIGNMENT IN EPHRATA PA FOR AN ESTIMATE (WITH LIPPERT'S APPROVAL). GSFA EVALUATED THE UNIT AND CONFIRMED THE SEVERITY OF THE BENDING, TWISTING, THAT IS OCCURRING AND ALSO FOUND CRACKS IN THE WEB OF LIGHTWEIGHT FRAME IN FOUR PLACES WHERE THE CROSS MEMBERS ARE WELDED BETWEEN THE FRAME RAILS ABOVE THE AXLES. GSFA TOOK MORE PICTURES SHOWING WHAT THEY FOUND AND SENT THEM TO ME, AND SAID THEY CANNOT ESTIMATE THE REPAIRS WITHOUT REMOVING THE UNDERBELLY COVERING TO SEE WHAT ELSE IS GOING ON THE BETWEEN THE FRAME RAILS. I FORWARDED THE INFORMATION TO LIPPERT AND CRUISER AND LIPPERT INFORMED US THEY PLAN ON SENDING A FIELD TECHNICIAN TO GSFA TO ASSIST WITH THE REPAIRS. AS OF TODAY I HAVEN'T BEEN NOTIFIED WHEN THE TECHNICIAN IS SCHEDULED. I AM VERY CONCERNED WITH THE IDEA OF "REPAIRING" THIS ISSUE, THE TRAILER WASN'T IN AN ACCIDENT, IT HASN'T BEEN OVERLOADED, AND IT HAS VERY LOW MILEAGE, BUT THINGS ARE CRACKING AND BENDING UNDERNEATH THE UNIT. I TRUST GSFA 100% AND FEEL FORTUNATE THAT THEY ARE INVOLVED, HOWEVER I AM VERY SKEPTICAL OF AN ADEQUATE, "BAND AIDE" TO THE OBVIOUSLY INFERIORLY DESIGNED FRAME BY LIPPERT COMPONENTS. *TR
- NHTSA ID
- 10525500
- Incident
- Jun 29, 2013
- Mileage
- 550 mi
Compare model years
Complaint and recall counts across every year of this model
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.