Owner-reported complaints naming the airbag system, filed with NHTSA
Data refreshed
Reports naming the air-bag system — deployment behaviour, inflators, sensors and warning lights. Every record below is an owner-reported complaint about the 2015 Dodge Durango submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 42 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
The 25 most recent of 42, in the owner's own words
Driving down the road on 2 different instances and the head rest deployed on its own fist the driver side next the passenger side. Can’t be reset the clip inside broke. Do accident at all.
The contact's fiancé owns a 2015 Dodge Durango. The contact stated that upon start of the vehicle, the front, passenger side headrest air bag deployed without impact. The contact stated that the air bag hit the contact's fiancé in the neck. The contact's fiancé had suffered from neck pain as a result of the incident, but did not seek medical assistance. The dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure and was given the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 130,000. The VIN was not available.
The active headrest failed. It is a safety issue due to it failing out of nowhere with no signs of an issue. It broke free and pushed my head forward aggressively causing neck pain. I am a licensed mechanic and verified the cause of failure.
Passenger seat Headrest popped out for no reason. Got a headache from it cause of the impact it caused. Was only driving in my neighborhood at 25mph. No accident occurred
My system keeps saying my seat needs Serviced for airbag system. Something electric is burning and something is happening with my radio system. It keeps changing to different stations or settings while music is playing
Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.
While driving down the road the passengers headrest exploded and now I can’t get it to close back. Almost caused an accident.
Head rest on driver side with air bag started coming apart for no reason. I don’t see a recall Also, water keeps poking into rear tail light. No matter how many times I’ve drained it. I’ve heard this issue is called vehicle fires due to water getting into the electrical. I don’t want my vehicle to catch on fire with me or my grandkids inside. There is zero recalls and thousands of complaint regarding this issue. Dodge really need to do something about this before someone loses their life
Air bag stating it needs serviced the light will come on periodically it is not present every-time vehicle is driven.
1. I had just entered my 2015 Dodge Durango Citadel and shut the driver side door when the driver side headrest safety restraint burst open unexpectedly hitting the back of my head and thrusting it forward. Thus far, I have suffered muscle pain and soreness requiring an x-ray and some medications. 2. I had not yet started the engine. The car was sitting still in the parking lot and it was not running when the incident occurred. It frightens me thinking how bad this could have turned out had I been driving down the interstate at 70 mph or if one of my grand daughters had been sitting in that seat. 3. Post incident my husband drove the vehicle to the dealership where it was purchased, they removed the headrest and informed him Dodge had issued an extended warranty on the headrest so there would be no charge (the headrest is still at the dealership). They had to order a new headrest however, they sent him home driving the Dodge Durango with a disabled airbag system (UNSAFE). This has been a known issue with Chrysler-Jeep-DODGE since 2010 and there has been no recall. 4.The vehicle has not been inspected by anyone. I have notified my insurance company and Dodge Customer Service. There were NO warning lamps, messages or other symptoms of the problem prior to the incident. 5. I have a call in to the dealership requesting a loaner vehicle to drive as mine is unsafe with a disabled airbag system.
Passenger Occupant Detection system is faulty. Airbag service system indicator light comes and goes. The vehicle has been seen by an independent service center and they say this is a common issue with dodge and thus issue should be covered by dodge.
Car was parked and off when the passenger headrest airbag deployed. No one was in the vehicle during the incident. The driver and passenger seat belt guide are cracked.
The contact owns a 2015 Dodge Durango. The contacts stated while driving at 40 MPH, the front driver’s side headrest was deployed inadvertently. There was no warning light illuminated. The contact sustained pain in the neck and a headache. The contact did not seek medical assistance. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,340.
The contact owns a 2015 Dodge Durango. The contact stated while the driver was driving at 35 MPH with the contact seated in the front passenger’s side seat, the front passenger’s side headrest was inadvertently deployed. There were no warning lights illuminated. The contact sustained a headache but did not seek medical assistance. The dealer was notified of the failure and advised the contact that the vehicle would be repaired at her own expense because the vehicle was out of warranty. The manufacturer was notified of the failure via email. The vehicle was not diagnosed or repaired. The failure mileage was approximately 109,000.
My driver head rest seat deployed without an accident. It’s very difficult driving this way and unsafe
2015 Doge Durango, front passenger seat headrest malfunction "Active Head Restraint" and deployed while not in an accident. Headrest is available for inspection if requested. This occurred while the vehicle was being operated and caused a violent distraction. This could cause an accident as a result which would affect all in the vehicle. Additionally a direct impact/blow to the head from this defective headrest could lead to a head injury and/or cause an accident to occur. This has been reproduced in the same way by numerous consumers and third parties. Currently the defective headrest in question has not been inspected but communication with the manufacturer in progress. In regards to warning signs prior to the malfunction. There were no visible and/or audible signs this was about to occur. The headrest has received normal use which is very minimum. Research about this issue has shown this issue is documented and is present in multiple versions of the 2015 Dodge Durango but is not limited to just that year. Please investigate this issue as this is literally an accident waiting to happen.
Active head restraint randomly deployed on passenger headrest under normal driving conditions.
As the driver, I reached into the back seat to hand my son something and both front seat head rests deployed! There was not accident or anything that should have caused this. This could have hurt me if my head was rested on the head rest at the time and now I have two head rests that are deployed and can’t fix them! I shouldn’t have to pay for something that shouldn’t have happened without an accident occurring.
While driving the driver side headrest deployed without any warning
HIT A TELEPHONE POLE ON FRIDAY 7/24 NO AIRBAGS DEPLOYED VEHICLE IS TOTALED BRUISED CHEST ARMS LEGS FEET HANDS ON A TOWN STREET*DT*JB
THE HEAD REST TO THE PASSENGER FRONT SEAT EJECTED. IT'S CUSHION IS BROKEN APART FROM WHAT HOLDS THE COMPONENT. WHILE ON PARK AND THE SEAT WAS EMPTY.
THE AIR BAG LIGHT GOES ON/OFF. DEALER SAYS IT IS A FAULTY WIRING OR CONNECTION AND HAVE TO TAKE OUT THE PASSENGER SEAT. THEY TOLD ME THAT THE AIR BAG SYSTEM IS OFF WHEN IT DETECTS SOME FAULT. THEY ARE CHARGING ME $400.00 TO TRY TO FIX THE PROBLEM. I HAVE NO CHOICE BUT TO FIX. REAR SHOCKS ARE LEAKING, WHY I DO NOT KNOW.
VEHICLE WAS STATIONARY IN OUR GARAGE. WIFE WENT TO GET INTO PASSENGER SIDE SEAT AND HEADREST EXPLODED. *TR
I WAS DRIVING DOWN THE STREET AND MY HEADREST IN MY CAR POPPED AND HIT MY DAUGHTER IN THE HEAD. *TR
ON APRIL 26, 2020 THE ACTIVE HEAD RESTRAINT (AHR) ON THE PASSENGER SIDE OF MY VEHICLE UNEXPECTEDLY DEPLOYED WHILE IN OPERATION AT NORMAL CONDITIONS/SPEED LIMITS (30-35 MPH) ON A RESIDENTIAL STREET. NO ACCIDENTS OR INJURIES WERE INCURRED, HOWEVER THE HEAD REST HAS BEEN FULLY DETACHED AND IS NOW HANGING OPEN, REVEALING ALL EXPOSED MATERIALS INSIDE. PER THEDODGEDEALERSHIP AND MOPAR (EXTENDED WARRANTY SERVICES), REPAIR WAS NOT COVERED AND THERE WOULD BE OUT-OF-POCKET CHARGES FOR PARTS AND SERVICE UP TO $900. UPON FURTHER RESEARCH, THIS COSTLY SAFETY ISSUE IS BEING EXPERIENCED BY OTHERDODGEVEHICLE OWNERS SOME OF WHOM HAVE GOTTEN THE FCA TO COVER ASSOCIATED COSTS; AND THERE IS ALSO A CLASS ACTION LAWSUIT IN FL AS OF FEB. 2020. HOPEFULLY THIS DANGEROUS DEFECT AND AN UNREASONABLE SAFETY RISK IS GRANTED A RECALL TO REMEDY THE SITUATION SOON BEFORE SOMEONE IS SERIOUSLY HURT. THANK YOU FOR ALL THAT YOU DO AND YOUR SUPPORT IN THE MATTER. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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