2015 Dodge Durango Interior & seats Problems

Driver headrest deployed without any accident. I was sitting in my car and the headrest made a loud bang and hit the back of my head causing me whiplash

NHTSA ID

11747251

Incident

Jun 26, 2026

03/27/2026 Driver headrest popped open while I was sitting in the driver's seat in my driveway for no reason. Other than a very load bang and a headache from being struck in the head, nothing else was damaged.

NHTSA ID

11732800

Incident

Mar 27, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? Passenger and driver seat caught on fire spontaneously, engine or battery has also been dying/ malfunctioning, touch screen also has issues. Yes available for inspection. How was your safety or the safety of others put at risk? Almost burned by seat of if I didn’t smell a burning smell. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.

NHTSA ID

11729015

Incident

Mar 31, 2026

Mileage

117,322 mi

On Saturday, March 7, 2026 my husband was driving our 2015 Dodge Durango when the driver seat head rest popped out unexpectedly. There was no accident, no sudden breaking, no impact of any kind, no hitting bump in the road, etc. There was no serious injury or accident caused by this happening, however the sudden and unexpected occurrence caught my husband by surprise as he was driving and startled him. There were no warning lights or sounds. This was completely unexpected. The disengaged head rest is still in on the driver seat. This makes for a very uncomfortable position for the driver and should there be an accident, it could cause injury to the driver.

NHTSA ID

11723877

Incident

Mar 7, 2026

While the vehicle was parked and not in operation, the passenger-side active head restraint suddenly deployed forward on its own. There was no collision, no braking event, no external force, and no warning lamps, messages or other systems of the problem or that it was going to occur. The deployment was unexpected and presents a risk of head or neck injury, as the active head restraint is designed to move only during a rear-impact event. This appears to be a known defect, as the manufacturer previously issued Warranty Extension X88 related to unintended Active Head Restraint deployment on certain 2014–2015 Dodge Durango vehicles. A Dodge dealership refused to repair the defect, stating the warranty extension expired, and quoted over $800 for repair. The dealership did not provide a written denial or repair order. This condition involves a federally required safety system and constitutes a safety defect.

NHTSA ID

11707352

Incident

Dec 4, 2025

The driver's side head rest deployed while I was driving on the highway without any collision and struck me in the back of the head hard. I did experience some whiplash symptoms for a few days as was confirmed by my chiropractor doctor. Post inspection revealed the plastic retaining brackets failed and the spring force released and deployed the headrest. I contacted Chrysler customer care (reference case #94643848) and was told my vehicle was just past the 10 year warranty period by 3 months and they would not cover the replacement cost. The replacement would be nice but what about the safety aspect? Why wasn't this a mandatory recall? Like the air bags issue years ago.

NHTSA ID

11701573

Incident

Nov 4, 2025

Headrests popped off

NHTSA ID

11699293

Incident

Nov 13, 2025

Both headrests in front seat deployed while driving causing neck pain and almost caused an accident. I was driving on the highway and it popped and hit my head forcing my head forward and me losing focus. No warning signs. Looked up the issue and it seems to be a known issue for the vehicle. Have not taken to the dealer as I do not have the money to replace them.

NHTSA ID

11688745

Incident

Sep 19, 2025

The drivers side head rest busted open while driving down the highway. Smacked my head pretty good and startled me while in the roadway.

NHTSA ID

11678051

Incident

Aug 2, 2025

Walked out to my car and noticed that my passenger seat headrest had deployed and I am not able to get it to reset back into place. The car was not involved in an accident and hasn’t been driven for several days, this just happened on its own. I’m thankful I wasn’t driving and it didn’t happen to the driver seat and even more thankful that it didn’t happen with a passenger in that seat.

NHTSA ID

11669070

Incident

Jun 24, 2025

my car was parked in a parking lot and the headrest deployed, exploded into my head, I blacked out was taken to hospital with a concusion. I did not or even see a recall or any warning this just happened a few days ago, I have not taken it to dealers. Speaking with lawyers at the moment. there was no accident or movment to cause it to deploy. it was random. It is available if needed to be inspected. no police inspection or insurance inspection

NHTSA ID

11661119

Incident

May 6, 2025

My system keeps saying my seat needs Serviced for airbag system. Something electric is burning and something is happening with my radio system. It keeps changing to different stations or settings while music is playing

NHTSA ID

11655973

Incident

Mar 1, 2025

Unknown, my active headrest deployed without an accident. I would think this could cause an accident when I was driving. Lucky it was the passenger headrest.

NHTSA ID

11606465

Incident

Aug 4, 2024

Active head restraint broke and popped open. The headrest are available for inspection.

NHTSA ID

11596371

Incident

Jun 25, 2024

Passenger seat active head restraint deployed without warning. Vehicle was not running or involved in an accident at time of deployment.

NHTSA ID

11584306

Incident

Mar 15, 2024

Passenger side active headrest deployed without warning. No lights/ alarms on dash display.

NHTSA ID

11569683

Incident

Feb 3, 2024

The headrests deployed randomly even though there was no accident to cause it. This puts others at risk as it can potentially lead to minor head injuries if the driver and passenger are driving. Problem was never accessed by dealer or insurance, but other owners of Chrysler made products have reported this issue. There has been no warnings anywhere, just a mechanical issue in the headrest.

NHTSA ID

11552527

Incident

Jun 20, 2020

The driver’s side headrests randomly popped out while I was driving, causing possible whiplash.

NHTSA ID

11538021

Incident

Aug 11, 2023

Drivers active headrest deployed while driving hitting driver in the head while vehicle was in motion

NHTSA ID

11522175

Incident

May 15, 2023

Passenger side head rest popped open while my wife was driving my grandson home from school. He (grandson) was leaning slightly forward getting something out of his backpack so it didn't hit his head. after they got home I looked at it (headrest) and noticed broken plastic (see pictures). We bought the SUV in 2016 at a local Dodge car lot and we are the 2nd owner.we haven't had any problems with it since we owned it. There was no accident at the time it popped. We are in our early 70s and concerned that the driver side might do the same and possibly hit our head.My wife said it made a loud noise and sprung out hard.

NHTSA ID

11492250

Incident

Nov 3, 2022

THE HEADREST ON THE PASSENGER SEAT JUST POPPED OPEN WHILE WE WERE DRIVING. THE REAR VIEW CAMERA OFTEN DOESN'T RESPOND IMMEDIATELY WHEN WE PUT THE CAR IN REVERSE OR JUST STAYS BLACK FOR AWHILE. NAVIGATION IS SLOW SOMETIMES. IT SEEMS TO BE THE THE SYSTEM KEEPS ON RESETTING BECAUSE MY RADIO STATIONS ARE ERASED WHEN I TURN ON THE CAR. THE REPROGRAM AND IT CONTINUES TO DO THAT. WHEN WE ARE DRIVING THERE IS A SOUND COMING FROM THE DASHBOARD. LIKE A RATTLELING SOUND. WE STILL HAVEN'T FIGURED OUT WHAT IT IS. THERE ARE TIMES WHEN WE ARE DRIVING AND IT SEEMS LIKE A GEAR IS SHIFTED WHEN WE DID NOT STEP ON THE GAS.

NHTSA ID

11491958

Incident

Oct 1, 2022

I was dropping my kids off at school this morning and we had been in the car only 2 mins and just before i get to the school i hear a loud noise and i get whacked in the back of the head with the driver headrest. We had not hit anything, no wreck,nothing it just busted open. -driver headrest -no one was hurt but it could have hurt me. -we have seen others post online with same issue -it has not yet been inspected from us im writing tis first them going to the dealership. -there were not any warnings, or messages or symptoms It just busted open while drving 15 miles in hour.

NHTSA ID

11465842

Incident

May 23, 2022

Passenger headrest deployed.

NHTSA ID

11451870

Incident

Feb 9, 2022

The active head restraint deployed without a crash or rear impact. The plastic part that holds a metal pin has broken.

NHTSA ID

11450935

Incident

Jan 26, 2022

Passenger headrest active restraint system activated while the vehicle was parked. In the driveway. Upon inspection it looks as tho a plastic retainer that holds a metal rod broke. Deploying the headrest. There was no impact to the vehicle nor any other active restraint systems activated. While searching for a replacement part. I've found multiple reports of the same problem on forums. With Dodge saying that with the vehicle warranty being expired. That it's a customer issue.

NHTSA ID

11444329

Incident

Nov 7, 2021