1993 Dodge Grand Caravan Brakes Problems

The contact owns a 1993 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle with the brake pedal depressed, the brake pedal required excessive effort to bring the vehicle to a complete stop. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the brake actuator piston assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 96V099000 (Service Brakes, Hydraulic) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 132,000.

NHTSA ID

11585497

Incident

Apr 24, 2024

Mileage

132,000 mi

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE BRAKES FAILED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT STOP AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. DICK HANNAH CHRYSLER DODGE JEEP RAM IN VANCOUVER, WASHINGTON WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE. IN ADDITION, THE DEALER ACKNOWLEDGED THAT A BRAKE FAILURE HAD OCCURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 222,400. *JS

NHTSA ID

11031537

Incident

Sep 27, 2017

Mileage

222,400 mi

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT HESITATED TO RESPOND. THE ABS WARNING INDICATOR ILLUMINATED. THE BRAKE PEDAL STIFFENED AND TRAVELED TO THE FLOOR BEFORE THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE ABS PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 190,000.

NHTSA ID

10908169

Incident

Sep 6, 2016

Mileage

190,000 mi

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AN ABNORMAL NOISE EMITTED FROM THE ENGINE COMPARTMENT, BRAKE PUMP, AND BRAKE PEDAL. ALSO, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKES OPERATED PROPERLY AFTER TEN SECONDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR FAILED AND NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. UPDATED 09/20/16*LJ THE BRAKES WORKED WITH THE RELAY CONTINUOUSLY OPERATING, WHICH ACTIVATED THE BRAKE PUMP AND MOTOR ASSEMBLY. THE PROBLEM WAS THE PUMP/MOTOR ASSEMBLY WOULD BURN OUT IF THE VAN WERE DRIVEN FOR ANY LENGTH OF TIME. UPDATED 09/21/ *JB

NHTSA ID

10895153

Incident

Aug 2, 2016

Mileage

140,000 mi

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED AND THE VEHICLE COULD NOT BE OPERATED. IN ADDITION, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE RESULTS WERE NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.

NHTSA ID

10886193

Incident

Jun 27, 2016

Mileage

87,000 mi

MY DODGE CARAVAN HAS A LIFETIME WARRANTY DUE TO A RECALL ON THE ABS BRAKE SYSTEM THAT WAS ORIGINALLY INSTALLED. TURNS OUT THE ORIGINAL OWNERS BROUGHT THE VAN IN FOR THIS RECALL, BUT THE PART WAS NOT REPLACED. SO YEARS LATER IT GAVE OUT. THE VAN HAS 36K MILES, SO IF IT WAS REPLACED WHEN THE PREVIOUS OWNERS BROUGHT IT IN EVERYTHING WOULD BE FINE. (THE PREVIOUS OWNERS WERE OLDER AND DISABLED, SO I DONT THINK THEY REALIZED NOTHING WAS DONE) ANYWAYS, DODGE IS REFUSING TO FIX THE ABS SYSTEM, AND TELL ME THEY DON'T HAVE A DIAGNOSIS TOOL, SO THEY CANT FIX IT. MY MECHANIC WAS ABLE TO ID WHAT WAS WRONG, BUT WAS UNABLE TO ORDER A PART DUE TO THIS LIFETIME RECALL. THEY ARE ALSO SAYING THEY CANT LOCATE THE PARTS IN THE SYSTEM, BUT I FIND THAT HARD TO BELIEVE. WHAT THEY OFFER ME WAS A MADE UP AMOUNT OF WHAT THEY THINK MY VAN IS WORTH (THEY SAID KELLEY BLUE BOOK VALUE IN FAIR CONDITION, WHICH IS NOT CORRECT I COME UP WITH OVER TWICE THAT AMOUNT ON KBB.COM AND MY VAN IS IN VERY GOOD CONDITION AND IS A MOBILITY MODIFIED VAN, MEANING IT HAS A HANDICAP RAMP, BUILT IN TRACKS FOR TIE DOWNS, AND IS DROPPED6-8 INCHES, WITH AIR LIFTS.). WHICH IS 1/3 OF WHAT I CAN SELL IT FOR ON CRAIGSLIST, AND 1/2 OF WHAT I PAID WITH MY RECENT PARTS I PUT IN TO MAKE IT LIKE NEW. SO HERE'S MY QUESTION, WHAT DOES LIFETIME WARRANTY MEAN ON A RECALL? DO THEY HAVE TO FIX IT? OR AM I STUCK WITH WHAT EVER THEY WANT TO DO? PLEASE ADVISE. THIS WAS AN IMPORTANT VEHICLE, AS IT WAS TO BE USED TO MOVE A HANDICAP PERSON AROUND.

NHTSA ID

10776425

Incident

Jun 2, 2015

Mileage

36,800 mi

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ID

10631456

Incident

Aug 27, 2014

THIS VAN IS SUBJECT TO RECALL 96V099000. UNDER THIS RECALL THERE IS A LIFETIME WARRANTY ON THE ACTUATOR PISTON ASSEMBLY AND PUMP MOTOR. THE BREAKS HAVE STOPPED WORKING TWICE PREVIOUSLY AND WERE REPAIRED UNDER THE RECALL. THE BREAKS STOPPED WORKING FOR THE THIRD TIME. THE VAN WAS TOWED INTO RICHARDSON CHRYSLER ON JUNE 24, 2013. CHRYSLER NO LONGER MAKES THE PARTS. AT FIRST THEY COULD NOT FIND THE PART AND NOW THE SHIPPING DATE CONTINUES TO BE EXTENDED. NEITHER THE DEALER NOR THE CHRYSLER NATIONAL PARTS SERVICE GROUP CAN TELL ME WHEN THEY WILL GET A PART. IT IS NOW AUGUST 5, 2013.HOW LONG DO I HAVE TO WAIT FOR A PART ON A LIFETIME WARRANTY? BECAUSE OF THE AGE OF THE VAN, CHRYSLER REFUSES TO PROVIDE A CAR FOR ME TO DRIVE. CAN THEY AVOID A LIFETIME WARRANTY BY CLAIMING THEY CAN'T FIND THE PARTS? I HAVE SPOKEN TO AT LEAST THREE DIFFERENT "CUSTOMER SERVICE" PEOPLE AND THEY ALL TELL ME THEY DON'T KNOW WHEN THE PART WILL BE DELIVERED TO THE DEALER. *TR

NHTSA ID

10533720

Incident

May 31, 2013

Mileage

165,000 mi

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKES FAILED WITH THE ILLUMINATION OF THE ANTI-LOCK AND PARKING BRAKE WARNING LIGHTS. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE PUMP MOTOR ASSEMBLY AND THE BRAKE PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. *TR

NHTSA ID

10514501

Incident

Apr 20, 2013

Mileage

130,000 mi

1993 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO ANTI-LOCK BRAKES SYSTEM RECALL AND SEEKS ASSISTANCE FOR REPAIR WORK. *SMD THE DEALER DIAGNOSED THE PROBLEM AS A FAILED BRAKE ACTUATOR PISTON AND PUMP/MOTOR FAILURE. WHILE THE RECALL OUTLINE THE WARRANTY ON MOST OF THE ABS COMPONENTS AS 10 YEARS OR 100, 000, THE COVERAGE FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND PUMP/MOTOR WAS CLEARLY NOTED AS HAVING LIFETIME COVERAGE. THE DEALER INITIALLY INFORMED THE CONSUMER THE REPAIR, ESTIMATED AT $ 1,710 EXCEEDED THE VALUE OF THE VEHICLE AND WOULD NOT BE COVERED. THE CONSUMER THEN ESCALATED HIS CONCERN TO CHRYSLER CARE CASE MANAGEMENT GROUP IN WHICH THEY STATED THE TIME PERIOD HAD EXPIRED. THE CONSUMER FAXED CHRYSLER DOCUMENTATION REGARDING THE RECALL AND LIFETIME COVERAGE FOR THE COMPONENTS THAT WERE BROKEN, CHRYSLER THEN RESPONDED BY SAYING THE BRAKE FLUID WAS CONTAMINATED AND HENCE THE WARRANTY WOULD NOT BE HONORED. THE CONSUMER THEN FAXED CHRYSLER A RECEIPT FROM A LICENSED REPAIR STATION FOR THE BRAKE WORK DONE. THE CONSUMER BELIEVED CHRYSLER WAS CREATING EXCUSES NOT TO COVER THE REPAIRS.

NHTSA ID

10498941

Incident

Feb 1, 2013

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE BRAKES FAILED. THE CONTACT HAD TO USE BOTH FEET TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION BUT THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE FAILURE MILEAGE WAS 138,480.

NHTSA ID

10484544

Incident

Nov 6, 2012

Mileage

138,480 mi

TL* THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THE ABS BRAKE FAILED. THE CONTACT MENTIONED THAT AFTER ENGAGING THE BRAKES IT FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,000.

NHTSA ID

10479886

Incident

Oct 12, 2012

Mileage

105,000 mi

TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE BRAKES FAILED DUE TO NHTSA CAMPAIGN ID NUMBER 96V09900, WHICH WAS PREVIOUSLY PERFORMED ON THE VEHICLE PRIOR TO ITS PURCHASE. WHEN THE ABS FAILED, THE ENTIRE BRAKING SYSTEM DID AS WELL. THE ABS LIGHT ILLUMINATED SEVERAL TIMES BEFORE THE FAILURE OCCURRED. BECAUSE OF A LIFETIME WARRANTY, HE WOULD BE ABLE TO HAVE THE REPAIR PERFORMED; HOWEVER, THE MANUFACTURER FORBADE THE DEALER FROM PERFORMING THE REPAIR UNLESS SEVERAL OTHER COMPONENTS WERE REPLACED AT THE SAME TIME. THE CONTACT WOULD HAVE TO BE REPAIRED AT THE CONTACT'S EXPENSE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 154,000.

NHTSA ID

10234234

Incident

Jul 13, 2008

Mileage

154,000 mi

ABS MALFUNCTION. ABS LIGHT ALONG WITH THE BRAKE LIGHT COMES ON WHEN THE BRAKE PEDAL IS DEPRESSED. *TR

NHTSA ID

10233481

Incident

Jun 30, 2007

Mileage

160,000 mi

TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. WHEN THE VEHICLE IS STARTED, THE ABS AND BRAKE LIGHTS REMAIN ILLUMINATED. WHILE DRIVING 45 MPH, THE CONTACT MUST APPLY INTENSE PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE DEALER STATED THAT THE ABS PUMP WAS DEFECTIVE AND THAT THERE WAS A RECALL FOR THE FAILURE; HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED. THE VIN, POWERTRAIN, AND RECALL NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 195,000 AND CURRENT MILEAGE WAS 197,088.

NHTSA ID

10222900

Incident

Mar 31, 2008

Mileage

195,000 mi

TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT WAS UNABLE TO DEPRESS THE BRAKE PEDAL. HE RECEIVED A RECALL NOTICE FOR THE SERVICE BRAKES, HYDRAULIC: ANTILOCK (NHTSA CAMPAIGN ID NUMBER 96V099000). THE DEALER MADE THE RECALL REPAIR; HOWEVER, THE FAILURE WAS NOT INCLUDED IN THE RECALL. THE CONTACT FELT THAT THE RECALL REPAIR WAS NEVER PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 164,000.

NHTSA ID

10208401

Incident

Aug 2, 2007

Mileage

164,000 mi

1993 DODGE GRAND CARAVAN RECALL ON THE ANTI-LOCK BRAKES. CONSUMER STATES HE HAS HAD HIS BRAKES REPAIRED TWICE FOR THE SAME RECALL PROBLEM. MECHANIC WANTS THE CONSUMER TO PAY FOR THE REPAIRS. ABS HAS FAILED SEVEN TIMES. *KB THE CONSUMER STATED THE PUMP, MOTOR ASSEMBLY, ACCUMULATOR DUAL PRESSURE SWITCH HAS BEEN REPLACED SEVERAL TIMES.*JB

NHTSA ID

10207219

Incident

Jun 4, 1998

Mileage

134,471 mi

TL*THE CONTACT OWNS A 1993 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE ANTILOCK BRAKE SYSTEM PUMP HAS BEEN SHORT CYCLING AND MAKING A NOISE. HE NOTIFIED THE DEALER AND THE MANUFACTURER AND THEY SENT HIM A LETTER REGARDING THE COMPLAINT HE FILED. THE LETTER STATED THAT THIS WAS NOT A SAFETY DEFECT AND THAT NOTHING COULD BE DONE. THE SPEED WAS UNKNOWN. THE FAILURE MILEAGE WAS 211,000 AND CURRENT MILEAGE WAS 225,000.

NHTSA ID

10199630

Incident

Oct 1, 2006

Mileage

211,000 mi

MY ABS SYSTEM FAILS INTERMITTENTLY, LEAVING ME WITH NO POWER BRAKES. IT WORKS FINE 98% OF THE TIME, BUT FAILS WITHOUT WARNING. IT HAS DONE THIS NUMEROUS TIMES. THE DEALER HAS ADVISED ME TO BRING IT IN 'WHEN IT IS NOT WORKING. MY REGULAR MECHANIC HAS PINPOINTED THE PROBLEM, BUT THE DEALERSHIP WILL NOT ACCEPT HIS EVALUATION. IT APPEARS THAT THE PUMP FAILS TO TURN ON WHEN SIGNALED TO DO SO, AND TAPPING ON THE PUMP SEEMS TO GET IT TO WORK. *TR

NHTSA ID

10192126

Incident

Jul 15, 2005

Mileage

128,185 mi

VEHICLE IS BEING REPAIRED FOR RECALLED FAILED BRAKE PUMP. THE VEHICLE HAS BEEN INOPERABLE FOR 6 MONTHS NOW, WHILE THIS PART IS ON BACKORDER. I BELIEVE I HAVE BEEN PATIENT IN THIS MATTER CONCERNING THIS ITEM. THE PARTICULAR PART IS COVERED BY A LIFETIME WARRANTY AND WAS REPLACED BY THE PREVIOUS OWNER ALSO. I THINK WITH THIS AMOUNT OF TIME, DODGE SHOULD PROVIDE SOME KIND OF REPLACEMENT VEHICLE UNTIL MY VEHICLE IS FIXED. I HAVE CONTACTED DODGE VIA EMAIL CONCERNING THE MATTER. *NM

NHTSA ID

10171413

Incident

Apr 2, 2006

Mileage

200,000 mi

POWER BREAKS FAILED AND ALMOST CAUSE AN ACCIDENT BECAUSE THE PETAL WENT ROCK HARD AND WOULD NOT STOP THE VAN SAFELY. I TOOK IT TO THE DEALER, THEY CHARGED ME $600. AND IT FAILED AGAIN WITH THE SAME RESULTS, I PARKED THE VAN AND HAVEN'T DRIVEN IT SINCE AS IT IS UNSAFE TO DRIVE. THIS NEEDS TO BE REPAIRED, I CAN'T DRIVE THE VAN AND I CAN'T SELL IT. *NM

NHTSA ID

10168912

Incident

Dec 15, 2004

Mileage

115,000 mi

DT*: THE CONTACT STATED WHILE DRIVING 5 MPH IN REVERSE, THE BRAKE PEDAL BECAME EXCEEDINGLY DIFFICULT TO DEPRESS, AND EXCESSIVE FORCE WAS REQUIRED TO STOP THE VEHICLE. A SERVICE DEALER AS WELL AS A PRIVATE REPAIR SHOP HAD INSPECTED THE VEHICLE ON SEVERAL OCCASIONS. THE PROBLEM WAS DETERMINED TO BE DUE TO THE ABS FAILING. THE SERVICE DEALER DETERMINED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THERE WAS A NHTSA RECALL # 96V099000 WHICH PERTAINED TO THE ANTILOCK SERVICE BRAKES. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 9/20/2006 - THE SEAT BELTS, AIR BAG AND WINDSHIELD WIPERS MALFUNCTIONED. *NM

NHTSA ID

10166860

Incident

Aug 29, 2006

Mileage

142,660 mi

CONSUMER COMPLAINT CONCERNING THE DIAGNOSTIC SERVICE ON THE ABS SYSTEM IN 1993 DODGE GRAND CARAVAN . *TS ***NAR*** THE CONSUMER'S VEHICLE SAT FOR AN ENTIRE WEEK WITHOUT BEING DIAGNOSED BEFORE BEING TOLD THAT THEY WOULD NOT BE ABLE TO DIAGNOSE THE VEHICLE. THE DEALER TOLD THE CONSUMER TO TAKE IT TO ANOTHER DEALER. NO EXPLANATION WAS GIVEN. THE MANUFACTURER WAS CONTACTED BUT THE PROVIDED LITTLE ASSISTANCE. *NM

NHTSA ID

10167978

Incident

Aug 4, 2006

2004 THE PUMP AND MOTOR ASSEMBLY WERE REPLACED AND THE PISTON. APPARENTLY THERE WAS A BRAKE LINE AND VALVE ASSEMBLY AND THAT HAD TO BE REPLACED THAT WERE NOT COVERED UNDER THE ABS RECALL AND I PAID $196.18. 3/23/06 THE BRAKES FAILED ON THIS VEHICLE AND IT WAS TOWED IN. MECHANIC SAID, "ABS SYSTEM FAILURE - ABS UNIT NEEDS TO BE REPLACED." TOWED TO THE DEALERSHIP. DEALER DID NOT LOG THE CAR INTO THE SYSTEM FOR 3 DAYS. THE VAN WAS OUT OF SERVICE 9 DAYS. THE ACTUATOR PISTON AND PUMP/MOTOR ASSEMBLY WERE REPLACED. CHRYSLER AGREED TO PAY FOR 3 DAYS OF THE RENTAL CAR SINCE THAT WAS ALL THE CAR WAS LOGGED IN AT THE DEALER. ON 6/27/06 THE BRAKE AND ABS LIGHTS CAME ON TOOK VAN BACK TO THE DEALER. 6/29/06 I WAS CALLED BY THE SERVICE MANAGER AND TOLD THAT THERE WAS A BENDIX SYSTEM FAILURE THAT WAS COVERED BY THE RECALL AND LIFETIME PARTS WARRANTY. THE PART WAS ORDERED BUT WOULD NOT BE AVAILABLE UNTIL 7/28/06. IT WAS SUGGESTED I CALL CHRYSLER AND LET THEM KNOW SINCE I AM AGAIN IN A RENTAL CAR. ON 6/30/06 I CALLED CHRYSLER AND WAS ON THE PHONE ABOUT 45 MINUTES. I TALKED WITH JACK WHO TOOK INFORMATION, SAID HE WOULD CONTACT THE DEALERSHIP ABOUT THE DELAY IN GETTING THE PART AND CHECK FOR THE AVAILABILITY OF A LOANER CAR AND THEN CAME BACK ON AND SAID HE WAS PUTTING ME THROUGH TO A REPRESENTATIVE WHO WOULD AUTHORIZE MY RENTAL. I WAS TRANSFERRED TO JASON. HE REVIEWED MY REQUEST AND THEN SAID NO RENTAL ASSISTANCE WOULD BE AUTHORIZED BECAUSE 1) THE DEALER LIED AND THE PART IS NOT COVERED BY THE RECALL AND, 2) THE CAR IS 13 YEARS OLD AND HAS 150,000 MILES ON IT. I ASKED IF DODGE PRODUCTS WERE ONLY TO LAST 150,000 MILES AND HE RUDELY TOLD ME THAT ALL HE COULD SUGGEST WAS THAT I CALL THE DEALERSHIP AND HIS DECISION WAS FINAL. I CALLED THE SERVICE MANAGER BACK AND TOLD HIM ABOUT MY CONVERSATION AND THE ACCUSATIONS OF THE CUSTOMER SERVICE REPRESENTATIVE AND HE ASSURED ME THE BENDIX SYSTEM PART WAS COVERED UNDER THE LIFETIME WARRANTY. HE SAID HE WOULD CHECK INTO IT AND CALL ME BACK. *JB

NHTSA ID

10161141

Incident

Jun 27, 2006

Mileage

136,972 mi

DT*: THE CONTACT STATED THE ABS SYSTEM MALFUNCTIONED. THE BRAKE PEDAL FELT HARD AND THERE IS AN EXTENDED STOPPING DISTANCE AT ANY SPEED. THE PROBLEM IS ONLY INTERMITTENT AT THIS TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THE ACCUMULATOR, AND MULTI PRESSURE SWITCH ON THE ABS NEEDED TO BE REPLACED. THERE IS RECALL #96V099000, CONCERNING THE ANTI-LOCK BRAKES. THE VIN WAS INCLUDED IN THE RECALL; HOWEVER THE PART WAS NOT REPLACED BECAUSE IT HAD NOT FAILED. THE CONTACT IS CONCERNED THE OTHER PARTS SHOULD HAVE BEEN INCLUDED IN THE INITIAL RECALL. THE CONTACT IS ALSO AWARE OF SEVERAL INDIVIDUALS WHO ARE HAVING THE SAME PROBLEM.

NHTSA ID

10158348

Incident

May 26, 2006

Mileage

140,000 mi