2010 Dodge Journey Interior & seats Problems

I was sitting, idling in my car when my active headrest restrain system in my passenger seat suddenly went off. I am lucky no one was in my passenger seat and that I wasn't driving at that time. I looked more into it and it looks like the plastic encasing the metal bar which holds the headrest together snapped. Googling online I saw that this is a common issue with dodge, jeep, and Chrysler cars. I am now worried my driver side active headrest restraint system could go off while I am driving and cause an accident, as the passenger one definitely flew forward fast when it snapped.

NHTSA ID

11684112

Incident

Aug 24, 2025

My active headrests on the front seats have suddenly sprung, i.e. they have opened up. The car was parked in my yard, no other vehicles around, no accident/fender bender. I went out one day and the headrests were both opened up. This is a known problem for Dodge (at the time it happened, I researched) and they did extend the warranty for ten years; however, my vehicle is a 2010 so past that extended warranty. This is an expensive fix. I am a senior on a fixed income and wonder if there is any way to remedy this problem?

NHTSA ID

11621351

Incident

Sep 5, 2024

My significant other and I were driving to cedar point with our kids and I was in the passenger seat. The headrest literally shoved my head forward. No accidents or anything. It just happened out of no where! This is very dangerous and considering it went off what if it was the driver seat and I was driving! This could have caused an accident.

NHTSA ID

11478036

Incident

Aug 6, 2022

I just purchased a 2010 dodge journey. It has not been in an accident. This morning when getting in my car, I noticed the active headrest restraint has been deployed. I was not in an accident. The car with sitting in my driveway overnight.

NHTSA ID

11438009

Incident

Oct 25, 2021

THE HEADRESTS DEPLOYED DRIVING DOWN THE ROAD

NHTSA ID

11405882

Incident

Mar 31, 2021

Mileage

190,000 mi

BOTH AIR BAGS ON MY HEADREST DEPLOYED WHILE CAR WAS PARKED AND NOT IN A ACCIDENTS

NHTSA ID

11403713

Incident

Jan 8, 2021

PASSENGER SIDE HEAD REST DEPLOYED FOR UNKNOWN REASON. NOT IN ACCIDENT.VEHICLE WAS PARKED.

NHTSA ID

11398999

Incident

Mar 2, 2021

Mileage

91,000 mi

HEAD-REST ON DRIVER'S SIDE SEAT DEPLOYED FOR NO REASON. I WENT OUT TO MY PARKED CAR ONE MORNING AND IT WAS DEPLOYED. I COULD HAVE BEEN HURT OR CAUSED AN ACCIDENT IF I HAD BEEN DRIVING!

NHTSA ID

11395093

Incident

Sep 1, 2018

Mileage

60,000 mi

WHILE DRIVING CAR JUST TURNS OFF FOR NO REASON. WHEN PUSHING THE REMOTE START BUTTON WINDOW ROLL DOWN. HEATED SEATS WILL NOT COME ON BUT FOR A SECOND OR TWO. THIS HAS HAPPENED SEVERAL TIMES.

NHTSA ID

11387662

Incident

Dec 7, 2020

Mileage

130,000 mi

2010 JOURNEY SXT FOUND WITH ACTIVE HEADREST DEPLOYED ON THE FRONT DRIVER'S SEAT PARKED IN THE DRIVEWAY. NO ACCIDENTS - NO BUMPING. THE STEEL PIN WAS STILL IN THE CATCH AND PLASTIC CASING THAT IS SUPPOSED TO HOLD THE STEEL PIN BROKE AWAY.

NHTSA ID

11375759

Incident

Nov 17, 2020

Mileage

90,000 mi

HEADREST AIRBAG DEPLOYED WITHOUT BEING HIT.

NHTSA ID

11372446

Incident

Oct 30, 2020

Mileage

159,000 mi

MOVED A BAG IN THE BACK SEAT WHILE SITTING IN THE DRIVERS SEAT AND THE HEADREST DEPLOYED SMACKING ME IN THE BACK OF THE HEAD.

NHTSA ID

11337138

Incident

Jul 1, 2020

Mileage

137,931 mi

HEAD RESTS BOTH ARE POPPED OUT. THEY HAVE SOMETHING TO DO WITH THE AIR BAG SYSTEM. THEY HIT MY HEAD ON THE DRIVER SIDE THE LAST WEEK HIT MY COUSIN IN THE HEAD. IT HURT A LOT. IT'S MY UNDERSTANDING FROM RESEARCH THIS HAPPENS ACROSS MANY YEARS AND MAKES OF DODGE JOURNEY. *TR

NHTSA ID

11329704

Incident

Jun 12, 2020

Mileage

89,000 mi

VEHICLE WAS STATIONARY AND THE PIN POPPED OUT OF THE DRIVER'S SEAT HEADREST

NHTSA ID

11319744

Incident

Mar 29, 2020

Mileage

129,325 mi

THE HEADREST ON OUR 2010 DODGE JOURNEY POPPED OPEN AS WE WERE DRIVING DOWN I-20. NO ACCIDENT, NO BUMP IN THE ROAD, NO SUDDEN STOP... IT JUST SPRUNG OPEN AND SMACKED MY HUSBAND IN THE BACK OF THE HEAD.

NHTSA ID

11309845

Incident

Jul 13, 2019

I WAS DRIVING ON A VERY HOT DAY (107 DEGREES), AND THE PASSENGER HEADREST EXPLODED. THE CAR WAS IN MOTION ON A CITY STREET. NO ONE WAS SITTING IN THE SEAT, SO I ASSUME IT WAS DUE TO DRIVING IN HIGH HEAT. IT SOUNDED LIKE A GUNSHOT WENT OFF IN MY CAR AND I ALMOST GOT IN AN ACCIDENT. THE HEADREST IS COMPLETELY BROKEN.

NHTSA ID

11240371

Incident

Jul 28, 2019

Mileage

55,000 mi

THE PASSENGER ACTIVE HEAD REST DEPLOYED WHILE PARKED IN THE DRIVEWAY. THE METAL CLIP INSIDE THE HEAD REST BROKE THE PLASTIC HOLDING IT. I CONTACTED DODGE AND THEY HAD A GUY COME AND TAKE PICTURES AND THEN A FEW WEEKS AFTER THAT I RECEIVED A LETTER STATING THEY WOULD NOT COVER THE COST OF THE HEAD REST. IT'S A DEFECTIVE HEAD REST, THERE SHOULD HAVE BEEN NO REASON AS TO WHY IT DEPLOYED AND BROKE.

NHTSA ID

11173413

Incident

Oct 14, 2016

Mileage

58,000 mi

ACTIVE HEADREST PASSENGER SIDE DEPLOYED WHILE DRIVING 10 MPH ON DRY ROAD. HEADREST INTERNAL MECHANISM IS BROKEN AND UNABLE TO RESET.

NHTSA ID

11082301

Incident

Mar 31, 2018

Mileage

120,000 mi

FRONT SEATS HEAD RESTS RETAINING PIN PLASTIC C CUP HOLDERS FAILING AND LETTING HEAD REST SNAP FORWARD WITH TREMENDOUS FORCE TOWARD HEAD OF DRIVER OR PASSENGER. BASICALLY A PLASTIC PART HOLDING A STEEL PIN THAT HINGES FAILING. IF WHILE DRIVING COULD CREATE CONCUSION TO EITHER DRIVER OR PASSENGER. SOUNDS LIKE CHERRY BOMB GOING OFF. THE VEHICLE IN MY CASE WAS IN GARAGE NOT MOVING, JUST BY CHANCE. IT BLEW UP.

NHTSA ID

11005402

Incident

Jul 7, 2017

Mileage

56,000 mi

MY HEAD REST HAS CAME APART & THE DODGE DEALER DOESN'T KNOW HOW TO PUT IT BACK TOGETHER. I WAS TOLD IT IS PART OF THE AIR BAG RECALL & I JUST HAD THAT FIXED YESTERDAY. I DRIVE WITH MY SEAT STRAIGHT UP & I'M UNABLE TO DO SO BECAUSE OF THE HEAD REST.I MET A GUY FROM DODGE & HE TOOK PICTURES & MADE A REPORT BUT THAT WAS 3 WEEKS AGO. I NEED SOMETHING DONE. I WAS DRIVING MY CAR WHEN MY HEAD REST EXPLODED ON A SIDE STREET IF I WOULD OF BEEN ON THE HIGHWAY I WOULD OF PROBABLY WREAKED . I NEED HELP WITH THIS!!

NHTSA ID

10883198

Incident

Jun 9, 2016

Mileage

11,000 mi

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR BECAME LOCKED CLOSED AND THE CONTACT HAD TO EXIT THE VEHICLE USING THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 62,000.

NHTSA ID

10575225

Incident

Apr 1, 2013

Mileage

62,000 mi

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, SHE NOTICED A LOUD SQUEAKING NOISE WHILE APPLYING THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FRONT AND REAR ROTORS, AND THE BRAKE PADS WERE REPLACED BUT THE FAILURE CONTINUED. ADDITIONALLY, THE CONTACT STATED THAT WATER WAS LEAKING FROM THE OVERHEAD VENT AND ONTO THE REAR SEATS. THE FRONT DRIVER'S SIDE DOOR ALSO COULD NOT BE LOCKED WITH THE KEY FOB, ONLY MANUALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,240. *JS

NHTSA ID

10545188

Incident

May 23, 2012

Mileage

22,240 mi

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE WAS NOT EQUIPPED WITH A REAR CENTER SEAT FRAME COVER AND THE OCCUPANT POSITIONED IN THE SEAT SUSTAINED INJURY TO THE RIGHT LEG DUE TO THE METAL TRACKS WITHIN THE SEAT FRAME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THE VEHICLE WAS DESIGNED WITHOUT THE SEAT FRAME COVER. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 08/31/11*LJ UPDATED 09/09/11

NHTSA ID

10409370

Incident

Dec 15, 2010

Mileage

300 mi

2010 DODGE JOURNEY. CONSUMER STATES POOR DESIGN OF VEHICLE. CONSUMER STATES A METAL POST THAT STICKS OUT FROM SEAT SMASHED HER GRANDSON'S INDEX FINGER *TGW THE CONSUMER STATED THE INCIDENT HAPPENED WHEN SHE FLIPPED THE SEAT DOWN. *JB

NHTSA ID

10383529

Incident

Jan 30, 2011

DEC. 29TH 2010. I HAVE A 2010 DODGE JOURNEY R/T. IT IS NOT EVEN A YEAR OLD. IT HAS TAKEN ME SEVERAL TIMES TO TURN THE CAR ON EACH TIME I GET IN THE CAR. IT STALLS WHILE I AM DRIVING. THE LIGHTS ON THE DASH AND NAV FLASH ON AND OFF FOR SOME CRAZY REASON. THE ALIGNMENT IS AND HAS ALWAYS BEEN OFF. THE CAR MOVES TOWARD THE RIGHT. THE STEERING WHEEL SHAKES WHEN I SLOW DOWN. NOW THE BRAKES ARE MAKING NOISES. I HAVE TAKEN IT TO TWO DEALERSHIPS TO BE SERVICED NUMEROUS TIMES AND THEY CAN NOT FIND ANYTHING WRONG. THE DEALERSHIP WHERE I BOUGHT IT HAS LEFT MY CAR ON EMPTY(THE GAS) AFTER IT HAS BEEN SERVICED. THE DEALERSHIP CONTACTED DODGE(THAT IS WHAT THE SERVICE MANAGER SAID) OVER A MONTH AGO, AND STATED THAT THEY WERE WAITING ON A PART TO PUT A DEVICE ON MY CAR TO FIGURE OUT WHAT IS WRONG. I HAVE CALLED TWICE AND THE SERVICE DEPARTMENT & THEY WILL NOT CALL ME BACK. SO I GUESS I HAVE TO DRIVE AROUND A CAR THAT IS DANGEROUS AND DODGE IS DOING NOTHING. I DO NOT ACCEPT THIS!!!! SOMETHING NEEDS TO BE DONE. IF THE SERVICE DEPT. WON'T CALL ME WHAT AM I TO DO. AND THE WARNING SCREEN FOR THE NAV. DOESN'T COME UP WHEN I TURN THE CAR ON. SO I GUESS DODGE CAN RISK THAT LIABILITY TOO. I GUESS IT WILL TAKE SOMEONE BEING INJURED TO GET THEIR ATTENTION. *TR

NHTSA ID

10373396

Incident

Dec 29, 2010

Mileage

16,000 mi