2016 Dodge Journey Interior & seats Problems

Headrest deployed and won't go bac in. The vehicle was just sitting in the driveway, when we ot in we noticed the headrest out.

NHTSA ID

11743309

Incident

Dec 31, 1969

I opened my car door to get in and found that that head rest was completely popped out. It was not in that condition the previous day.

NHTSA ID

11688005

Incident

Sep 17, 2025

Head rest deployed out of no where and we can’t reset it.

NHTSA ID

11687192

Incident

Sep 14, 2025

While returning from a shopping trip with my mom the passenger headrest broke/exploded? It caused several small plastic fragments to fly from I guess inside and the headrest hit my mom in the back of the head. There were no lights to indicate a problem, no other vehicles around and we were only traveling 25 mph. No police or anyone else involved Ed. Wasn't sure what to do. I saw a recall for this on similar vehicles but mine is not included.

NHTSA ID

11686440

Incident

Sep 1, 2025

After coming home and parking the car in the driveway, went out with my son and noticed the passenger headrest had been pulled out. Went and looked at it and noticed some of the brackets holding a metal bar in place had been broke off.

NHTSA ID

11679457

Incident

Aug 8, 2025

I got in my car yesterday and the headrest of my driver's seat popped open. I am aware that they're was a class action suit against the manufacturer for malfunctioning headrest but I cannot find any recalls on this website for that issue. I would like to know if this is going to be covered, buy the dealership if I bring this in for repair.

NHTSA ID

11661709

Incident

May 17, 2025

The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, the front driver's seat independently moved up and down. In addition, the steering wheel independently moved up and down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ID

11614308

Incident

Jul 15, 2024

Passenger headrest deployed while parked with no one even in the passenger seat. This could have caused serious injury had my daughter gotten into the car prior.

NHTSA ID

11612670

Incident

Sep 4, 2024

Passenger headrest activated without warning striking passenger in the head while driving. x84 recall in effect. Dealerships wont return phone calls for the repair. no trouble indicator lamps

NHTSA ID

11560972

Incident

Nov 21, 2023

Passenger head rest popped apart while driving and will not close.

NHTSA ID

11550287

Incident

Oct 5, 2023

My driver seat headrest had deployed somehow without getting into an thankfully I wasn't driving but I noticed it when I got into my car. The headrest also doesn't go back into place it seemed to have broke the clamps that hold the silver pole and the clamps that hold the silver pole is also locked.

NHTSA ID

11548519

Incident

Oct 5, 2023

The driver's headrest in my 2016 Dodge Journey has deployed and will not reset. The plastic pieces that hold the metal bar have broken. I have read about many other owners of Journeys, that are experiencing the same issue, yet there is no official recall. I have not taken it to be inspected.

NHTSA ID

11547047

Incident

Sep 28, 2023

The passenger side active head restraint (AHR) burst open injuring the owner who was sitting in the passenger seat while the vehicle was moving. There was no rear end impact and there was no reason for the AHR to malfunction.

NHTSA ID

11543275

Incident

Aug 4, 2023

The other day I noticed my air bag warning light was on on my dashboard. I had my car hooked up to run the codes for the dash lights. It came back as the airbags in the drivers and passenger headrests had popped or started to pop. I had the headrests looked at and the black plastic cover on the back of it is partially coming off. There is a gap between the front of the headrest and the back of the headrest, big enough my finger can fit through. I was not in a car accident or anything like that, my car was parked for a few days and when I went to drive it, this is how I found it.

NHTSA ID

11538552

Incident

Aug 2, 2023

While driving, the front passenger headrest just deployed and sprung forward, hitting my son in the back of the head

NHTSA ID

11531505

Incident

Jul 8, 2023

Front passenger headrest popped out of no where and won't go back into place. It snapped and broke, scared the living daylights of my child. No crash. Car was parked and we were putting items in the trunk.

NHTSA ID

11525498

Incident

Jun 5, 2023

Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.

NHTSA ID

11495409

Incident

Nov 28, 2022

Sometimes when I turn my car on the front screen won’t turn on it will stay black, when I go to back up my rear view camera won’t work, sometimes my two front windows won’t roll down, my defroster won’t turn on in the front, my blowers used to work where I was able to switch them to defrost, just face, or feet but it’s just stuck on one setting and my passenger side blows hot air when the AC is on. In winter it’s hard to see out my front window even when I let the car warm up, it will fog up while I’m driving and it causes me not to see and could potentially cause a major accident, also in the summertime when I need the AC for my children and it’s not working properly can effect them as well, my car definitely should be on the recall list for several things that have been recalled, I feel unsafe to drive it especially with my babies in the car. It’s my only transportation for anything! Along side with my AWD light flickering on and off and causing my car to slow down and not accelerate, it feels like it’s going to stall and would not be good in the middle of traffic.

NHTSA ID

11466012

Incident

May 24, 2022

Passenger side head rest popped out while driving. When it popped there was also a loud noise.

NHTSA ID

11447010

Incident

Jan 11, 2022

Headrest randomly deployed. No accidents nor apparent reason.

NHTSA ID

11432436

Incident

Jan 1, 2021

FOR NO REASON WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE HEADREST POPPED OUT AND NOW THE AIR BAG SENSOR LIGHT IS ON.

NHTSA ID

11400269

Incident

Mar 5, 2021

Mileage

78,000 mi

PASSENGER SEAT HEAD RESTRAINT POPPED OPEN JUST SITTING IN MY GARAGE PROMPTING AIRBAG LIGHT.

NHTSA ID

11399840

Incident

Mar 8, 2021

Mileage

136,000 mi

I I SAT DOWN IN THE PASSENGERS SEAT AND ADJUSTED THE SEAT BACK. WHEN I LEANED BACK THE HEAD SNAPPED OUT WITH A DEGREE OF FORCE AND HIT ME IN THE BACK OF THE HEAD. IT APPEARS TO BE BROKEN AS IT WILL NOT GO BACK IN TO PLACE AND REMAIN THERE. THE CAR WAS IN PARK AT THE TIME AND WAS NOT HIT OR BUMPED BY ANOTHER VEHICLE.

NHTSA ID

11387734

Incident

Jan 9, 2021

Mileage

77,000 mi

PASSENGER SIDE HEAD RESTRAIN IS DEPLOYED/BROKEN. CAME OUT TO CAR IN MORNING AND HEAD RESTRAIN WAS SPLIT OPEN. APPEARS TO BE BROKEN TABS AND CANNOT BE REASSEMBLED. NOW HAVE A BROKEN HEAD RESTRAIN ON PASSENGER SEAT. SEEMS UNSAFE. NOT MOVING, NOT NOT OCCUPIED.

NHTSA ID

11376982

Incident

Sep 4, 2020

Mileage

58,134 mi

WHILE MY CAR WAS PARKED IN THE DRIVE WAY AT MY HOUSE, THE PASSENGER SIDE HEAD REST RESTRAINT DEPLOYED WHEN NO ONE WAS IN THE VEHICLE. PARKED THE VEHICLE MONDAY (11/23/2020) AT 6:00 PM CST. WENT TO DRIVE THE CAR ON TUESDAY (11/24/2020) AT 11:30 CST AND THE HEAD REST RESTRAINT ON THE PASSENGER SIDE FRONT SEAT HAD DEPLOYED. THERE IS NO EVIDENCE OF THE VEHICLE BEING STRUCK WHILE PARKED.

NHTSA ID

11376195

Incident

Nov 23, 2020

Mileage

91,600 mi