2017 Dodge Journey Driver assistance Problems

The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 60–70 MPH, the traction control warning light illuminated. Additionally, the contact stated that while the accelerator pedal was released, the vehicle was shaking erratically. The vehicle was driven to the shoulder of the roadway, and the vehicle was turned off. The contact stated that while attempting to start the vehicle, the vehicle started. The contact stated that the traction control switch was inoperable. The contact stated that the failure was persistent. The vehicle was taken back to CarMax, where the vehicle was purchased. The contact was informed that the vehicle was repaired; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the vehicle was unsafe to operate. The contact stated that the vehicle was used to transport children. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

NHTSA ID

11744457

Incident

Nov 18, 2024

Mileage

90,000 mi

I bought my 2017 dodge journey new in 2017 about 2mouths ago I start having problems with my windows now going up or down , I bought a new window switch and still didn’t work .i notice broken wires in the driver side wire harness,I believe this s a safety issue and needs to be addressed immediately thanks .

NHTSA ID

11606359

Incident

Aug 4, 2024

The contact owns a 2017 Dodge Journey. The contact stated while driving at approximately 5 MPH, the service AWD, ABS, and cruise control warning lights remained illuminated. The vehicle was taken to the same independent mechanic for the failure; however, the cause of the failure was unknown. The vehicle was not repaired because a permanent remedy had not been determined, and several unknown parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA ID

11603749

Incident

Jan 15, 2024

Mileage

80,000 mi

So on 7/1/24 our vehicle started overheating some. And then we had the check engine light to come on along with another light that looks like a lightning bolt inside an inside out parenthesis. So I research the symbol and it came back as an issue with the Electric Throttle Control which is also means there is a problem with the electric parking brake. And then a mesage came on that said OIL TEMP HIGH SPEED MAY BE LIMITED. And then it started smoking really bad under the hood. So i researched some more and found out back in 2018 there was a recall on the same issue that was completed on September 23rd 2018.

NHTSA ID

11598223

Incident

Jul 1, 2024

Pull over police officer stated said lights are to dim to be driving at night told me I need to have my lights checked out. While driving about 60- 62 mph the vehicle just shut down without warning trying push the accelerator it would not go no further stuck on interstate with emergency blinkers if could of cause bad accident or someone could of hit me without warning. Dodge journey I need some assistance with my vehicle Opposite site Interstate

NHTSA ID

11591423

Incident

May 25, 2024

The contact owned a 2017 Dodge Journey. The contact stated that while driving at 70 MPH, the instrument panel began to behave erratically, after which the vehicle inadvertently lost motive power, prompting her to attempt to quickly veer to the shoulder of the roadway. As a result, the contact was sideswiped by another vehicle on the driver's side. The air bags did not deploy. All warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were reported. The contact transported herself to an area hospital and was treated for a nondescript injury to her right shoulder. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control), and the VIN was included, and parts were available. The manufacturer was not notified of the failure. The failure mileage was 173,000.

NHTSA ID

11587900

Incident

Feb 1, 2024

Mileage

173,000 mi

As I was driving in March 2023 every light on the dashboard came on in the car. The car started shaking, the engine was very loud, the car speed slowed down than stopped, as I pressed the gas the car would not accelerate. After the car was parked overnight it started than I drove it to a Dodge dealership for repair, after being at the dealership for 7 days nothing was found by the technician to be wrong, the problem never happened while it was at the dealership, so I took the car. While driving the car for 7 months after the issue when I would drive up hills, I would have to completely press down on the gas to make it up the smallest hills. I didn't have any other issues until November 3, 2023, I was driving down the street and the same thing happened again. All the dashboard lights came on the car started shaking and the car speed slowed down eventually stopping.

NHTSA ID

11553605

Incident

Mar 17, 2023

Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.

NHTSA ID

11519792

Incident

Feb 1, 2023

While driving at any speed the vehicle will start jerking and RPM's will rev way up and heat Guage will fluctuate like the car is going to over heat but immediately drops back down to normal, when I let off the gas the vehicle starts to slow down very quickly like if I was pushing the break pedal.

NHTSA ID

11487513

Incident

Sep 30, 2022

ABS LIGHT AND CRUISE CONTROL STAY ON AND IT NOT WORKING. DOING MY RESEARCH THERE IS A CRUISE CONTROL RECALL FOR 2014 AND 2018, BUT OUR CAR WAS NEVER RECALL.

NHTSA ID

11408298

Incident

Apr 15, 2021

EGINE

NHTSA ID

11404079

Incident

Jan 1, 2021

MY DODGE JOURNEY HAD TRANSMISSION FAILURE ALONG WITH THE GAS TANK NOT BEING ABLE TO FILL UP TO THE F. MY CAR JERKED TO MOVE FORWARD AND THE GAS PEDAL WOULD NOT CAUSE THE CAR TO MOVE FORWARD. I BROUGHT THE CAR TO A DODGE DEALERSHIP AND THEY TOOK ABOUT A WEEK AND A HALF TO FIX IT. HERE I AM ONE WEEK LATER HAVING THE SAME ISSUE AND NEEDING TO BRING IT BACK TO REFIX THE ISSUE. THERE IS A LOT OF COMPLAINTS ON THE INTERNET ABOUT THIS SAME ISSUE AND HAVING TO HAVE THE SAME TRANSMISSION ISSUES RETURN FOR FIXING TWO TO THREE TIMES BEFORE THE CAR IS FIXED RIGHT. THIS IS A BEAUTIFUL CAR BUT A TRANSMISSION ISSUE THAT NEEDS SEVERAL FIXES BEFORE THE CAR EVEN REACHES 1200000 MILES TO CHANGE TRANSMISSION FLUID IS NOT A GOOD LOOK. THE TRANSMISSION NEED TO BE RECALLED AND NEW TRANSMISSIONS SHOULD BE GIVEN TO PEOPLE WHO OWN THIS BRAND OF VEHICLE. I ONLY HAVE ONE CAR AND NEED THIS VEHICLE TO PUT FOOD ON MY TABLE FOR MY FAMILY DURING A NEVER ENDING PANDEMIC AT THAT. THE TRANSMISSION ON THESE VEHICLES ARE NOT RELIABLE EVEN AFTER FIXING.

NHTSA ID

11398277

Incident

Feb 5, 2021

Mileage

109,000 mi

I JUST BECAME AWARE THAT A RECALL WAS MADE FOR MY VEHICLE, A 2017 DODGE JOURNEY. LAST YEAR I HAD AN ACCIDENT IN NORRISTOWN, PA AFTER MY CAR FAILED TO STOP OR SLOW DOWN WHILE ATTEMPTING TO TURN LEFT WITH CRUISE CONTROL ACTIVATED ON A CITY STREET. MY VEHICLE WENT UP A HILL, OVER A COUPLE OF FENCES, BEFORE STOPPING AGAINST A TREE. A FEW INCHES FURTHER RIGHT AND MY 17 YEAR OLD DAUGHTER MIGHT HAVE BEEN BADLY HURT OR KILLED. MY CAR HAD BODY DAMAGE, THE BUMPER TORN OFF, THE PASSENGER DOORS DAMAGED, THE RADIATOR AND AC DAMAGED (AC STILL DOESN'T WORK), AND I NEEDED TO HAVE THE CONDENSER REPLACED. I KNEW THE CAR HAD MALFUNCTIONED, BUT NEVER RECEIVED ANY CALLS OR LETTERS ABOUT ANY RECALLS DESPITE BUYING THE CAR BRAND NEW.

NHTSA ID

11286949

Incident

Apr 6, 2018

Mileage

25,000 mi

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 70-75 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE SLOWED DOWN TO 35 MPH. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS 3,600.

NHTSA ID

11256870

Incident

Sep 1, 2018

Mileage

3,600 mi

MY TRACTION LIGHT AND ABS LIGHT IS ON AND THE CRUISE CONTROL WILL NOT WORK. ALSO THE AIRBAG LIGHT IS ON. THE MECHANIC CHECKED THE CODES BUT NOTHING IS SHOWING UP.

NHTSA ID

11241937

Incident

Aug 1, 2019

WHILE I WAS DRIVING ON A HIGHWAY, THE CHECK ENGINE LIGHT AND TRACTION CONTROL/STABILITY LIGHT CAME ON. YOU COULD FEEL THE CAR LOOSEN UP, AND THE ENGINE SOUND LIKE IT WAS MISFIRING OR SKIPPING. THE CAR DID NOT LOSE POWER, AND RAN FINE THE NEXT TIME I DROVE IT. HOWEVER, IT HAS HAPPENED A FEW MORE TIMES. I HAVE AN APPOINTMENT WITH THE DEALERSHIP, SO WE WILL SEE WHAT THEY SAY. I DID SEE THAT THE 2012-2015 MODELS UNDERWENT A RECALL FOR SOMETHING SIMILAR. MAYBE IT IS THAT SAME ISSUE ON THIS MODEL. ALSO, A FEW MONTHS BACK I WAS DRIVING WHEN THE BOLTS HOLDING THE SERPENTINE BELT (DON'T KNOW THE EXACT NAME OF THE SYSTEM) BROKE OFF. THE CAR OVERHEATED AND COMPLETELY SHUT DOWN. THEY USED SHORT 8MM BOLTS TO HOLD UP THE SYSTEM AND THEY FAILED. DEALERSHIP OR CHRYSLER WOULD NOT COVER COSTS OF AROUND $175 TO FIX, WITH NO ASSURANCE THAT A LONGER 8MM BOLT WOULD HOLD UP LONG TERM. THE CAR HAS LESS THEN 50K MILES ON IT.

NHTSA ID

11197270

Incident

Apr 15, 2019

Mileage

48,000 mi

CRUSE CONTROL KEEP STICKING, AND MY AIR BAG LIGHT KEEP COMING ON, NOT SURE IF IT GOING TO EXPLORE.

NHTSA ID

11195346

Incident

Apr 3, 2019

Mileage

5,000 mi

CRUISE CONTROL STICKS WHEN USING IT ON THE HIGHWAY AND I HAVE TO PRESS THE CANCEL BUTTON MULTIPLE TIMES TO TAKE IT OFF WHILE OTHER TIMES THE CRUISE CONTROL WON'T WORK AT ALL.

NHTSA ID

11161290

Incident

Dec 13, 2018

Mileage

24,295 mi

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SPONTANEOUSLY ACCELERATED TO APPROXIMATELY 100 MPH. THE CONTACT WAS ABLE TO DEACTIVATE THE CRUISE CONTROL AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO YAKIMA CHRYSLER/JEEP/DODGE/RAM (2300 GOODMAN ROAD, UNION GAP, WA 98903) WHERE THEY DETERMINED THAT THE CRUISE CONTROL FAILED. THE VEHICLE WAS REPAIRED. TWO DAYS LATER, WHILE DRIVING APPROXIMATELY 70 MPH, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE INCORRECT CODE WAS ENTERED WHEN THE VEHICLE'S COMPUTER WAS REPROGRAMMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 11,063.

NHTSA ID

11123543

Incident

Aug 27, 2018

Mileage

11,063 mi

WHILE HAVING MY CRUISE CONTROL ON I PASSED A SEMI GOING UPHILL. AS SOON AS I GOT AROUND IT AND BACK INTO THE RIGHT LANE IT LOST SPEED SIGNIFICANTLY. I PULLED ONTO THE SHOULDER AND STOPPED. AFTER ABOUT 30 SECONDS I PULLED BACK ONTO THE HIGHWAY AND BUILT UP MY SPEED AGAIN. ABOUT 10-20 MINUTES LATER THE EXACT SAME THING HAPPENED AGAIN. I DID NOT FEEL SAFE PASSING ANYMORE VEHICLES. I CONTINUED ON HOME WHICH WAS 2 1/2 HOURS AWAY. JUST 1 MILE BEFORE GETTING HOME MY ENGINE LIGHT CAME ON. ALL THIS HAPPENED ON SUNDAY JULY 22 ABOUT 1 PM. WE HAD JUST PURCHASED THIS DODGE ON JULY 17, 2017. MONDAY I WENT TO THE DEALERSHIP WHERE WE HAD PURCHASED IT. THEY TOLD ME THAT THERE WAS A RECALL ON THE CRUISE CONTROL. WHEN I LOOKED UP ANY RECALLS IT DOESN'T SHOW ANY. IS MY DEALER LYING TO ME? ARE THEY HIDING SOMETHING I SHOULD KNOW ABOUT?

NHTSA ID

11115039

Incident

Jul 22, 2017

Mileage

3,950 mi

WE PURCHASED A LEASE 2017 DODGE JOURNEY GT ON 1/10/2018. I CURRENTLY HAVE APPROX. 4300 MILES ON IT. WE HAD THE CRUISE CONTROL RECALL TAKEN CARE OF, AT A DEALERSHIP ON JUNE 11, 2018. THE FIRST TIME I USED THE CRUISE CONTROL AFTER GETTING THE RECALL DONE, I WAS GOING 72MPH ON MY WAY TO WORK AND MY ENTIRE CAR SHUT DOWN. NO STEERING, NO BRAKES, NO RADIO, THE INTERIOR LIGHTS ON THE DASH WERE ON, BUT NOTHING ELSE. I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD, THE CAR WOULDN'T DO ANYTHING FOR APPROX. 2-3 MIN, AFTER THAT AMOUNT OF TIME, I WAS ABLE TO GET IT STARTED AGAIN, BUT DID NOT DRIVE IT. I CALLED MY HUSBAND TO BRING ME HIS VEHICLE SO I COULD GO TO WORK. HE DROVE IT HOME AND SAID THERE WERE NO ISSUES, BUT HE DIDN'T USE THE CRUISE. ON JUNE 18, 2018, THE DAY AFTER IT HAPPENED. I TOOK THE CAR BACK TO THE DEALERSHIP, THEY HAD MY CAR FOR 6 HRS, DROVE 27 MILES AND FOUND NOTHING. ON JULY 5,2018 I WAS ON MY WAY HOME FROM WORK AT APPROX 11PM, I WAS DRIVING ON OUR LOCAL TURNPIKE AND HAD THE CRUISE CONTROL SET AT 72. THE VEHICLE WOULD NOT KEEP SPEED, IT KEPT GOING DOWN TO 65MPH THEN WOULD REV 6-7RPM AND GET BACK UP TO 72. ONCE I TURNED THE CRUISE CONTROL OFF, THE VEHICLE KEPT TRYING TO SPEED UP ON ITS OWN. I WAS ABLE TO KEEP IT FROM SPEEDING UP BY APPLYING THE BRAKE AS I WAS DRIVING. I AM NOT COMFORTABLE DRIVING THIS VEHICLE SO, WE TRY AND USE OUR OTHER VEHICLE AS MUCH AS POSSIBLE BUT, WE BOTH WORK 50-56HRS A WEEK. THIS VEHICLE IS AND HAS A SAFETY ISSUE THE ISSUES WITH THIS CAR HAS NOTHING TO DO WITH MY DRIVING, THE HEAT, THE COLD OR ANYTHING, THIS IS A MAJOR SAFETY ISSUE WITH THE VEHICLE.

NHTSA ID

11109994

Incident

Jun 11, 2018

Mileage

4,250 mi

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS A DELAY WHEN THE PUSH TO STAR FUNCTION WAS USED. ALSO, THERE WAS AN ISSUE WITH THE BRAKES WHEN THE BRAKE PEDAL WAS DEPRESSED, AND THE CRUISE CONTROL FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE DEALER (GOLDY CHRYSLER DODGE JEEP RAM, 187 KINETIC DR., HUNTINGTON, WV 25701) STATED THAT THEY WOULD SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR ON JUNE 27, 2018. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA ID

11101685

Incident

Nov 20, 2017

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE'S BLUETOOTH FAILED TO OPERATE CORRECTLY. UPON REACHING HIS DESTINATION, THE CONTACT PARKED, TURNED OFF, AND EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE SEVERAL HOURS LATER, IT FAILED TO START. THE CONTACT STATED THAT THE VEHICLE HAD TO BE RESTARTED USING BATTERY BOOSTER CABLES. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE AVE, STERLING HEIGHTS, MI 48313), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED THAT THE DEALER WAS AWARE OF THE FAILURE, WHICH WAS DUE TO THE MANUFACTURER RECEIVING DEFECTIVE BATTERIES FROM CHINA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST BECAUSE THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

NHTSA ID

11091408

Incident

Apr 5, 2018

Mileage

4,000 mi

THIS WAS A RENTAL CAR FROM AVIS. WHILE DRIVING AT APPROX 70MPH WITH THE CRUISE CONTROL ENGAGED, THE WINDSHIELD WIPERS CAME ON BY THEMSELVES, ALL DIAL INSTRUMENTS WENT TO ZERO AND ALL THE ELECTRONIC ALERTS (OIL, OVER HEAT, TIRE PRESSURE, ETC) ANNUNCIATED. THE THROTTLE REMAINED LOCKED AT THE CRUISE SETTING AND WOULD NOT DISENGAGE WITH ACTIVATION OF THE BRAKES OR CRUISE CONTROL BUTTON. I WAS ABLE TO OVER POWER THE ENGINE WITH THE BRAKES AND GET THE CAR TO THE SIDE OF THE ROAD. IT WAS STILL RUNNING AT AN ENGINE SPEED TO SUPPORT 70MPH AND FIGHTING THE BRAKES. THE PUSH TO START/STOP ENGINE CONTROL WOULD NOT WORK. I EVENTUALLY GOT THE CAR INTO JUST RAP AND THEN PARK. AT THIS TIME, IT WOULD NOT TURN OVER. A WEAKER PERSON WOULD MOST CERTAINLY BEEN INVOLVED IN A BAD ACCIDENT. I WAS CONCERNED THE CAR WOULD CATCH ON FIRE AS THE BRAKES SMOKED SIGNIFICANTLY. [XXX] [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *CN

NHTSA ID

11076008

Incident

Mar 2, 2018