2017 Dodge Journey Steering Problems

The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions, the vehicle lost power, and the brake pedal and the steering wheel became stiff. There were no warning lights illuminated during the failure. The vehicle was pulled over to the side of the road and turned off because the contact was nervous to drive the vehicle. The vehicle was towed to an independent mechanic however, the failure was not duplicated. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ID

11710694

Incident

Dec 24, 2025

The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 35 MPH, there was an abnormal scraping sound coming from underneath the vehicle. The contact was able to pull over to the side of the road. The contact became aware that the power steering cooler and hoses were hanging down underneath the vehicle. The vehicle was taken to an independent mechanic, where the vehicle was repaired. Additionally, the contact stated that while driving 40 MPH, the hood flew open and struck the windshield and cracking the bottom of the windshield. The contact pulled over to the side of the road and was able to partially close the hood. The contact then drove to her father's residence, and the contact's father assisted with closing the hood. The used car dealer, where the vehicle was purchased, was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

NHTSA ID

11700051

Incident

Nov 5, 2025

Mileage

130,000 mi

I’ve had to replace the thermostat 4 times in 6 months, PTO was just repaired and now it fails to accelerate past 2000 rpm, transmission is clunking when shifting. I just got my car back from the Chrysler dealership.

NHTSA ID

11622418

Incident

Oct 29, 2024

2021 Tires had wear. Was told Rack and Pinion was out needed to be replaced. Should not drive due to possible loss of steering. Repairs with parts from Dodge. 2024 Ties had wear. Was told Rack and Pinion needed to be replaced. Should not drive due to possible loss of steering.

NHTSA ID

11616941

Incident

Sep 23, 2021

The ETC warning light came on, then the car slowed down then stalled out and would not crank back up. Upon running a diagnostic, the following error codes displayed; P0420, P0340, P0197, P0117, P1D83, P2181(several codes showing up more than once showing permanent, pending). This also happened before but was taken to the dealership to be repaired but the problem is back again but worse. Me and my family were on the highway at the time of this happening and when this happened previously, I begged Carvana to take this car back as it not safe and it has happened again.

NHTSA ID

11496504

Incident

Dec 6, 2022

On Monday, August 16, 2021, I was driving towards a busy intersection when my steering wheel was all of a sudden unable to turn in either direction. I stopped the vehicle before merging on the busy intersection, which my next destination was I-80. My safety was very much at risk due to this as if it would have failed on I-80, myself or my children could have been severely injured as well as other drivers. I had the vehicle towed to a local dealership (Greenway Motors) and they inspected the vehicle and initially found that the power steering pump was broken and there was metal debris that would need to be flushed but that when they start the repair, more than likely the debris would also be in the steering gears. They said the vehicle was no longer under a warranty for this issue. Based on their inspection, the cost they stated for the repair I could not afford so I contacted an auto repair shop locally (Ewerts). I had the vehicle towed to that location on Tuesday, August 17, 2021. Ewerts informed me that when replacing the power steering pump and flushing the lines, they did find metal debris also in the steering gears. The vehicle is currently still in repair at Ewerts. The estimated repair cost is now roughly $1,600.00 There were no warning lights or messages on the vehicle prior to this incident.

NHTSA ID

11429884

Incident

Aug 16, 2021

VEHICLE RANDOMLY STARTED FLASHING MESSAGES ON SCREEN, WIND SHIELD WIPERS TURNED ON, ALL LIGHTS ON DASH WERE GOING ON AND OFF, ENGINE FAILED AND BREAKS QUIT WORKING COMPLETELY, TURN SIGNALS AND HORN ALSO STARTED GOING OFF. ALL INDICATIONS THAT COMPUTER LOST CONNECTION WITH VEHICLE TEMPORARILY. THERE HAS ALSO BEEN ANOTHER ISSUE SINCE THE VEHICLE WAS PURCHASED NEW IN 2016 WHERE DURING SHARP TURNS THE FRONT TIRES MAKES A VERY LOUD GRINDING NOISE. WE WERE TOLD BY THE DEALER THEY COULDN'T FIND WHAT WAS WRONG AND TO WAIT FOR RECALL. WHERE IS THE RECALL? VEHICLE WAS STATIONARY AND IN MOTION WITH THE COMPUTER ISSUE. VEHICLE WAS IN MOTION WITH STEERING ISSUE.

NHTSA ID

11268849

Incident

Oct 16, 2019

Mileage

53 mi

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE STEERING SEIZED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO EARNHARDT CHRYSLER DODGE JEEP RAM (LOCATED AT 1521 E DRIVERS WAY, GILBERT, AZ 85297, (480) 926-4000) WHERE IT WAS DIAGNOSED THAT THE MAP SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

NHTSA ID

11252439

Incident

Aug 29, 2019

Mileage

41,000 mi

ON JULY 17TH 2019. I WAS GAINING SPEED ON AN ENTRANCE RAMP TO HIGHWAY 95N IN STAFFORD, VA. AS I APPROACHED 60 MPH THE SUV'S STEERING WHEEL LOCKED UP ON ME AND I COULDN'T TURN THE WHEEL. I TRIED THE BRAKES AND THE BRAKES WOULDN'T WORK THEY WERE HARD AND WOULD NOT PUSH DOWN. I LET IT SLOW ITSELF DOWN AND MADE IT TO THE SIDE OF 95N. I THEN PUT THE SUV IN PARK WITH HAZARDS ON. I EXITED THE SUV TO CHECK FOR ANY DAMAGE AND OR INDICATIONS OF WHAT CAUSED THE SVU TO LOCK UP WHILE DRIVING. THERE WAS NO SIGN OF ANYTHING THAT I COULD SEE. I RETURNED TO THE DRIVER'S SEAT RESTARTED THE SUV. AFTER NOTICING THAT THE RADIO WAS ON BUT NOT SURE IF THE TRUCK WAS ON. SO I RESTARTED IT TO BE SURE THE ENGINE WAS RUNNING. I DROVE IT HOME, 10 MINUTES DOWN THE HIGHWAY AT 50 MPH AND CALLED THE LUSTINE DEALERSHIP AND HAD IT TOWED TO THEM. I CAN SAY THAT THE WEATHER WAS 98 DEGREES REAL FEEL AT 110. THIS WAS AROUND 2 IN THE AFTERNOON. THE LUSTINE DEALERSHIP HAD MY SUV FROM THEN UNTIL JULY 22ND. THEY PUT OVER 100 MILES ON MY SUV AND SAID THEY COULDN'T DUPLICATE THE ISSUE. THEY TOLD ME TO JUST WAIT AND SEE IF IT DOES IT AGAIN. AFTER HAVING THE PROBLEM AND GIVING THEM THE SUV I LOOKED ON HERE AND SAW A SUV WITH THE SAME EXACT EXPERIENCE. I TOLD THE LUSTINE DEALERSHIP AND GAVE THEM AN EMAIL WITH THIS INFORMATION AND THEY DIDN'T EVEN BOTHER TO CONTACT THE OTHER DEALERSHIP LISTED IN THE COMPLAINT ON HERE. WHICH DID FIND OUT THE CAUSE. LUSTINE HAD MY SUV WHEN I GAVE THEM THE INFORMATION ABOUT THE OTHER SUV. ALSO MY SUV HAD ABOUT 26485 WHEN IS HAPPENED. THE LUSTINE DEALERSHIP DIDN'T EVEN PUT ON MY PAPER WORK THEY COULDN'T DUPLICATE THE PROBLEM OR WHERE IN TOOK PLACE.

NHTSA ID

11234985

Incident

Jul 17, 2019

Mileage

26,485 mi

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TOWED TO MERRICK DODGE CHRYSLER JEEP OF WANTAGH (LOCATED AT 3614 SUNRISE HWY, SUITE B, WANTAGH, NY 11793, (516) 868-440) WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE RECALIBRATED, THE RACK AND PINION NEEDED TO BE REPLACED, THE POWER STEERING HOSE NEEDED TO BE FLUSHED AND A WHEEL ALIGNMENT WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 59297663. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

NHTSA ID

11232684

Incident

Jul 12, 2019

Mileage

44,000 mi

THE STEERING LOCKS UP LIKE IT'S POWER STEERING BUT IT'S NOT I LOSE ALL CONTROL OF ACCELERATION THE ONLY WAY TO REGAIN CONTROL IS TO PUT THE CAR IN PARK TURN IT OFF TURN IT BACK ON SOMETIMES IT DOESN'T WANT TO START RIGHT BACK UP THIS HAS HAPPENED FOUR TIMES WHILE MY KIDS ARE IN THE CAR AND WHILE IN MOTION AND THE DEALERSHIP CAN'T FIND ANYTHING WRONG WITH IT ALL THEY DO IS UPDATE THE COMPUTER.

NHTSA ID

11217039

Incident

May 30, 2019

Mileage

15,000 mi

I HAVE HAD 3 INCIDENTS, WITH THE LATEST ON 12/23 WHEN DURING A RAPID BREAKING TO AVOID COLLISION AS A VEHICLE DID ILLEGAL LANE CHANGE IN FRONT OF ME, MY WALLET, WHICH I HAD ON TOP OF THE MIDDLE COMPARTMENT, PUSHED THE CLUTCH AND CHANGED THE GEAR TO REVERSE AND MY CAR WENT BACKWARDS ALMOST COLLIDING WITH A VEHICLE BEHIND ME. ON OTHER INCIDENT ON THANKSGIVING DAY IN 2017 I WAS MAKING AN U-TURN WHEN I HAD TO BREAK FOR A CAR WHICH TURNED RIGHT SHARPLY AND MY SMALL PURSE FLEW AND SWITCH THE GEAR TO NEUTRAL AND I WAS PRESSING THE GAS PEDAL AND TRYING TO GET OUT OF THE WAY OF INCOMING TRAFFIC AND COULDN'T UNDERSTAND RIGHT AWAY THAT THE CAR'S GEAR HAS BEEN PUSHED TO NEUTRAL AND THAT'S IS WHY I COULDN'T MOVE THE VEHICLE. THE CLUTCH HAS NO LOCK BUTTON AND WHEN PUSHED WITH EVEN TWO FINGERS IT SWITCHES THE GEARS, SO ANY SMALL OBJECT DURING A QUICK OR SADDEN BREAKING CAN CAUSE THE GEAR TO SWITCH TO REVERSE OR NEUTRAL.

NHTSA ID

11163506

Incident

Dec 23, 2018

Mileage

29,500 mi

JUST LEFT MY DRIVE WAY NOT FROM FROM IT ABOUT TO TURN ON ANOTHER ROAD WHEN MY CAR STEERING WENT OUT THE DASH WAS FROZE AND WHEN I WENT TO USE THE BRAKES I COULDN'T. I WAS GLAD I WAS ONLY GOING 13MPH AND DIDN'T HAVE TO TURN AND NO ONE WAS AROUND ME. MY KIDS WERE IN THE CAR WITH ME WE ROLLED TO A SLOW STOP. I THEN TURNED THE PUSH BUTTON OFF THEN I TURNED THE CAR BACK ON AND IT ACTED FINE. THAT'S IS DANGEROUS. IT COULD HAVE ENDED BADLY. I JUST BOUGHT THIS CAR AND NOW I DON'T EVEN WANT IT ANYMORE. TO SCARED TO DRIVE IT.

NHTSA ID

11124207

Incident

Sep 1, 2018

Mileage

30,000 mi

MY DODGE JOURNEY 2017 HAS A STEERING PROBLEM. I WAS DRIVING HOME FROM THE MARKET WHEN MY STEERING WHEEL STIFFED UP WHEN I WAS TRYING TO MAKE A LEFT. IT WAS VERY HARD TO MAKE A LEFT TURN AND THEN I TRY TO MAKE IT GO STRAIGHT AND IT WAS HARD TO EVEN IT OUT, AS WELL AS TRYING TO MAKE A RIGHT TURN.

NHTSA ID

11123357

Incident

Aug 26, 2018

Mileage

1 mi

WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY STATED THAT DODGE IS AWARE THAT THERE IS AN ISSUE WITH THE CAR SHUTTING DOWN ON A TURN IN TEMPERATURES ABOVE 105. THAT DAY THE HEIGHT WAS ONLY 99.WE DID HAVE THE NEWEST UPDATED SOFTWARE WHEN THIS OCCURRED. I HAVE CONTACTED DODGE DIRECTLY AND WAS TOLD THAT THERE IS NOTHING FURTHER THEY CAN DO SO NEXT TIME IT HAPPENS TO PRETTY MUCH CALL THEM AND SET UP APPT. WITH DEALER. I AM SO IRRITATED WITH THE WHOLE SITUATION THAT NOW WE JUST HAVE TO HOPE WE DON'T WRECK IT NEXT TIME IT HAPPENS. WE TRY NOT TO DRIVE IT AT ALL AS WE HAVE 3 SMALL CHILDREN. REALLY HOPE DODGE FIGURES SOMETHING OUT BEFORE IT'S TOO LATE!

NHTSA ID

11113660

Incident

Jun 22, 2018

Mileage

8,000 mi