2017 Dodge Journey Interior & seats Problems

The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 35 MPH, there was an abnormal scraping sound coming from underneath the vehicle. The contact was able to pull over to the side of the road. The contact became aware that the power steering cooler and hoses were hanging down underneath the vehicle. The vehicle was taken to an independent mechanic, where the vehicle was repaired. Additionally, the contact stated that while driving 40 MPH, the hood flew open and struck the windshield and cracking the bottom of the windshield. The contact pulled over to the side of the road and was able to partially close the hood. The contact then drove to her father's residence, and the contact's father assisted with closing the hood. The used car dealer, where the vehicle was purchased, was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.

NHTSA ID

11700051

Incident

Nov 5, 2025

Mileage

130,000 mi

The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any accident at the time of the deployment, and it was unprovoked.

NHTSA ID

11670885

Incident

Jul 2, 2025

We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury due to the force of the impact, or accident due to startling the driver. We called our local dealership and they were familiar with this issue however stated it is not on a recall and we could have the headrest replaced for $500 plus labor. There were no warning signs from the vehicle. I did have a sore neck and headaches for a couple of days. I just had a mechanical give me this page and said I should report the issue.

NHTSA ID

11638596

Incident

Sep 20, 2024

Passenger side headrest deployed by itself. Unable to put headrest back.

NHTSA ID

11491710

Incident

Oct 24, 2022

My headrest (AHR) Deployed while I was at a stop light. I was not rear-ended. For that to happen. I checked online, to recalls have been made in regards to it. I took it to a dodge service center, they took pictures. On the first day. Then today I had to bring it back in, so they could inspect it. They also took more photos and let me know that it had failed and a pin was broken. A small black sharp piece was on my seat. Which I believe is what failed. I'm truly lucky I was not in motion when it happened. Something like this could cause someone to wreck or seriously injure someone. I did go to the er after it happen and they said a tbi(traumatic brain injury) and a sprain of my neck.

NHTSA ID

11470840

Incident

Jun 20, 2022

I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!

NHTSA ID

11470274

Incident

Jun 20, 2022

The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.

NHTSA ID

11468839

Incident

Jun 10, 2022

Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.

NHTSA ID

11454805

Incident

Mar 1, 2022

Both front seat headrests have "deployed" or popped open on their own for no reason.

NHTSA ID

11445927

Incident

Jan 3, 2022

The drivers side headrest popped open while I was sitting in the parking lot and adjusting my seat before I drove off. The metal pin is missing and the plastic part that was holding it is broken. No accident, just opened on its own. That would have been bad if it hit me while I was driving down the street.

NHTSA ID

11444685

Incident

Dec 20, 2021

I was driving and all of a sudden the passenger headrest popped open hitting my son in the head.

NHTSA ID

11439660

Incident

Nov 8, 2021

Buckle; harness:clip broken

NHTSA ID

11431848

Incident

Aug 31, 2021

FIANC LEANING ON SEAT FROM MIDDLE ROW AND DRIVER SEAT HEADREST DEPLOYED AND SEPARATED, WHILE VEHICLE WAS IN PARK

NHTSA ID

11376179

Incident

Nov 23, 2020

Mileage

56,750 mi

AFTER RECLINING THE SEAT, THE PASSENGER'S SIDE HEADREST DEPLOYED. AT THE TIME THE VEHICLE WAS STATIONARY IN A PARKING LOT. NOT SURE WHY THAT HAPPENED. DON'T KNOW WHAT TO DO ABOUT THIS, TAKE IT TO THE DEALER OR WHAT. IS THERE A RECALL ON THE HEADRESTS?

NHTSA ID

11350500

Incident

Aug 19, 2020

Mileage

43,400 mi

MY HORN RANDOMLY BLOWS WHILE PARKED. VEHICLE IS IN PARK AND THE DOORS ARE SHUT AND LOCKED. NO ONE AROUND THE VEHICLE. IT HAS HAPPENED 4 TIMES TODAY. ONCE I GET OUT TO THE VEHICLE TO INVESTIGATE THE PROBLEM THE HORN STOPS BLOWING ON ITS OWN. WHEN IT HAPPENS NUMEROUS TIMES OR CONTINUOUSLY IT RUNS THE BATTERY DOWN.

NHTSA ID

11337539

Incident

Jul 5, 2020

WE WERE DRIVING MY CAR LAST NIGHT AND ALL OF A SUDDEN THERE WAS A BIG POP SOUND AND MY HUSBAND GOT HIT IN THE BACK OF THE HEAD WITH THE HEADREST. I GUESS WHAT HAD HAPPENED WAS THE HEADREST DEPLOYED OUT OF THE BLUE FOR NO REASON.

NHTSA ID

11297873

Incident

Jan 7, 2020

Mileage

94,400 mi

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY BETWEEN 62-74 MPH, THE VEHICLE SHOOK AND A LOUD NOISE WAS HEARD UNDERNEATH THE VEHICLE. ALSO, WHILE DRIVING, THE VEHICLE'S REAR END TENDED TO SWAY TOWARDS THE RIGHT. THE CONTACT STATED THAT THE VEHICLE'S DRIVER'S SEAT FAILED TO LOCK IN THE DESIRED POSITION. THE CONTACT TOOK THE VEHICLE TO DIRECT CHRYSLER DODGE (LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382, 276-521-2620) WHERE A FRONT AND REAR WHEEL ALIGNMENT WAS PERFORMED. THE DEALER ALSO REPLACED THE DRIVER'S SEAT AND LATCH, STRUTS, AND SWAY BAR. THE CONTACT STATED THAT THE NOISE FROM UNDERNEATH THE VEHICLE REMAINED, THE SHAKING PERSISTED, AND THE SEAT STILL FAILED TO LOCK IN PLACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS UNAVAILABLE.

NHTSA ID

11256843

Incident

Oct 1, 2017

Mileage

6,000 mi