Owner-reported complaints naming the suspension system, filed with NHTSA
Data refreshed
Reports naming suspension components — springs, struts, shocks, control arms and related hardware. Every record below is an owner-reported complaint about the 2002 Dodge Ram submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
DT: THE CONTACT HEARD A RATTLING NOISE IN THE BACK OF THE TRUCK. HE WAS MAKING A TRIP TO LOS VEGAS, WAS WALKING AROUND THE TRUCK ON AND LOOKED UNDER THE WHEEL AND HE NOTICED A CLAMP THAT HELD A SPRING IN PLACE BROKE. *AK
WHILE DRIVING 40 MPH UPPER BALL JOINTS BROKE, CAUSING THE FRONT DRIVER SIDE WHEEL TO SEPARATE FROM THE VEHICLE. *AK
WHEN THE VEHICLE STARTED OUT BETWEEN 15 - 17 RPMS, THE VEHICLE VIBRATED. *JB
LEFT FRONT CONTROL ARM WERE NOT REPLACED, ONLY THE BRAKE PADS. DEALERSHIP CLAIMED THIS WOULD FIX THE PROBLEM. HOWEVER, THERE WAS STILL A CLANKING NOISE AT FRONT LEFT AND RIGHT WHEEL AREA. CONSUMER'S INSPECTION REVEALED THAT ON BOTH SIDES THE PIVOT ARMS WERE LOOSE AND HAD ROTATED SEVERAL TIMES HITTING THE SUSPENSION ARM FRAME MOUNT AREA AND THERE WERE GOUGES IN THE FRAME MOUNT. FURTHER INSPECTION ALSO REVEALED EXHAUST LEAK ON THE BOTTOM SIDE OF THE MUFFLER AT THE BACK WELD OR SEAL OF THE UNIT. CONSUMER PLANNED ON TAKING VEHICLE TO ANOTHER DEALERSHIP. *TT *JB *TS
ODI #768732: BRAKE PADS WERE REPLACED. HOWEVER CLANKING NOISE AT FRONT LEFT AND RIGHT WHEEL AREA STILL EXISTED. INSPECTION REVEALED PIVOT ARMS HAD ROTATED, MAKING CONTACT WITH THE SUSPENSION ARM FRAME MOUNT AREA WHICH CAUSED GOUGES IN THE FRAME MOUNT AREA. FURTHER INSPECTION REVEALED EXHAUST LEAK FROM BOTTOM SIDE OF MUFFLER. *TT *JB
THE VEHICLES STEERING, TRANSMISSION AND SUSPENSION FAILED. *AK *NLM
WHILE TRAVELING ON THE HIGHWAY THERE IS A LOUD VIBRATION AND BUMPING NOISE. PLEASE FURNISH ADDITIONAL INFORMATION DEALERSHIP IS AWARE OF THE PROBLEM. *NLM
WHILE TRAVELING BETWEEN 45 TO 65 MPH, WHEN VEHICLE DRIVES OVER UNEVEN PAVEMENT THE VEHICLE REARS OFF TO THE RIGHT. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
VIBRATION IN FRONT END AT ALL SPEEDS AFTER 30 MPH. DT
TRUCK VIBRATES A LOT ON THE HIGHWAY. NLM
WHEN VEHICLE GOES OVER A BUMP REAR END SKATES AROUND, AND IT FEELS AS IF VEHICLE IS GOING TO LOSE CONTROL.*AK *JB
WHILE TRAVELING ON HIGHWAY AND WITHOUT PRIOR WARNING, STEERING WHEEL WILL WANDER OFF TO THE LEFT. DEALERSHIP IS AWARE OF PROBLEM.*AK
WHILE DRIVING 65 MPH AND TOWING A HORSE TRAILER, REAR OF VEHICLE LOCKED UP. DEALER DETERMINED REAR AXLE NEEDED TO BE REPLACED.*AK *YH
WHILE DRIVING THE BACK OF VEHICLE SWERVED WHERE CONSUMER ALMOST LOST CONTROL. THE TAIL END SITS UP HIGH. CONTACTED DEALER AND DEALER INDICATED TO PUT CEMENT IN BACK END. NLMTHE WIND HAD COUGHT THE BACK END OF THE VEHICLE MAKING VEHICLE'S BACK END BREAK CONTACT WITH THE ROAD SURFACE CAUSING THE VEHICLE TO SLIDE FOUR(4) TO SIX(6) FEET TO THE LEFT. CONSUMER NO LONGER HAS THIS VEHICLE. *JG
VEHICLE VIBRATES VIOLENTLY AT SPEEDS OF 60MPH AND HIGHER. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. *AK
WHILE TRAVELING APPROXIMATELY 45 MPH RIGHT REAR TIRE CAME OFF, AND LEFT REAR OF VEHICLE COLLAPSED. REAR OF VEHICLE STARTED SLIDING ALONG THE GROUND WHEN IT HIT A MEDIAN AND WAS STOPPED. DRIVER SUFFERED NECK INJURY. DEALERSHIP EXAMINED VEHICLE, AND DETERMINED THE CAUSE AS "CUSTOMER NEGLECT." *NOTE: ON NOVEMBER 25, LEFT REAR TIRE HAD A BLOWOUT BECAUSE OF A ROAD HAZARD. BUT, LUGS: NUTS WERE STRIPPED, AND TIRE HAD TO BE REMOVED PROFESSIONALLY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION. *AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .