Owner-reported complaints naming the visibility system, filed with NHTSA
Data refreshed
Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2002 Dodge Ram submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE WINDSHIELD AND SIDE WINDOWS WOULD FOG UP WHEN THE HEATER AND DEFROSTER WERE ON, WHICH WAS MAKING IT DIFFICULT TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOR TESTING, BUT THE CAUSE WAS UNDETERMINED. *AK *SC *JB
WHILE HAVING VEHICLE SERVICED AT DEALER TECHNICIAN STATED THAT CONSUMER WOULD HAVE TO WAIT TWO WEEKS TO GET RECALL REPAIRS DONE FOR SIDE VIEW MIRROR REPLACEMENT WHILE VEHICLE WAS MISSING MIRROR. *AK
WHILE TRAVELING ON THE HIGHWAY WITHOUT PRIOR WARNING THE PASSENGER SIDE MIRROR BROKE IN HALF. *TT
THE CLOCK SPRING WAS REPLACED 3 TIMES, THERE WAS A PROBLEM WITH THE DOOR LOCKS, SPEAKERS, AND BODY SCRATCHES. ALSO NO KEYLESS ENTRY AS PROMISED WHEN THE VEHICLE WAS PURCHASED. *AK ALSO THE PASSENGER DOOR REGULATOR WAS REPLACED, THE ROOF SEAM LEAKED WATER *JB
DRIVER'S SIDE MIRROR CAME OUT OF SOCKET WHILE MANUALLY FOLDING IN FOR CAR WASH 7/02. REPLACED BY DEALER AT THAT TIME. PASSENGER SIDE MIRROR CAME OUT OF SOCKET DURING MANUAL FOLD IN FOR CAR WASH 10/02. REPLACED BY DEALER. I WAS TOLD THERE WAS NO KNOWN DESIGN DEFECT AND REPLACEMENT MIRRORS HAVE THE SAME DESIGN. THIS COULD BECOME A SAFETY ISSUE IF IT OCCURS WHILE DRIVING. DT
FOLDING SIDE MIRROR SPRING MECHANISM FAILED CAUSING THE MIRROR TO "FLOP" AGAINST THE SIDE OF THE VEHICLE. THESE MIRRORS ARE DESIGNED TO BE FOLDED IN AND OUT FOR CLEARANCE AT DRIVE-UP WINDOWS, CAR WASHES, ETC. THE PASSENGER SIDE MIRROR FAILED WHILE DRIVING IN EARLY SEPTEMBER AND WAS REPAIRED UNDER WARRANTY BY THE DEALER IN MID-SEPTEMBER ON 10/19/2002. THE DRIVER SIDE MIRROR FAILED, THIS TIME WHILE FOLDING IT BACK OUT FROM THE "IN" POSITION TO THE "NORMAL" POSITION. SINCE THERE IS NO WAY TO "RIG" THE FAILED MIRROR IN PLACE SO THAT THE DRIVER CAN USE IT, AND BECAUSE OF THE LONG WAIT FOR A REPLACEMENT PART, THIS DEFECT PRESENTS A SERIOUS SAFETY HAZARD. DT
BOTH OUTSIDE MIRRORS FAILED. THE SPRING LOADED MECHANISM THAT HOLDS THE MIRRORS IN PLACE FAILED. I CONTACTED THE DEALERSHIP TO ORDER THE PARTS AND LEARNED THEY ARE ON BACKORDER AND WILL BE ABOUT TWO WEEKS TO GET REPLACEMENTS. I ALSO CONTACTED THE CHRYSLER CUSTOMER SERVICE NUMBER AND WAS TOLD THEY HAD NO IDEA IF ANY CHANGES WERE BEING MADE TO THE PART OR NOT. IF THEY REPLACE THESE MIRRORS WITH THE SAME THING THEY WILL MALFUNCTION AGAIN. THIS IS A LARGE TRUCK, YOU NEED OUTSIDE MIRRORS TO DRIVE IT. YOU NEED THE MIRRORS TO SEE THE VEHICLES BESIDE YOU. A RECALL SHOULD BE DONE TO ENSURE THAT THE PROPER CHANGES ARE MADE TO THESE COMPONENTS. I WAS TOLD THERE WERE 1500 OF THESE MIRRORS ON ORDER, SO EVIDENTLY I AM NOT THE ONLY ONE WITH THIS PROBLEM.*AK
THE DRIVERS SIDE MIRROR CAME LOSE ON THE FREEWAY. I HAD TO GO TO THE DEALER TO FIX IT. I THINK DODGE SHOULD RECALL THE MIRRORS, BECAUSE THIS COULD CAUSE A MAJOR ACCIDENT. THIS COULD ALSO CAUSE DAMAGE TO THE TRUCK, POSABLE EVEN BREAKING THE GLASS OUT OF THE DOOR OR WINDSHIELD! THIS WOULD MOST LIKELY RESULT IN A DEADLY CAR ACCIDENT. IF IT WASN'T A POWER MIRROR THE CORDS WOULDN'T HAVE STOPPED IT, AND INSTEAD OF THE IT JUST DANGLING THERE IT WOULD BECOME A PROJECTILE WHICH COULD KILL A PEDESTRIAN! OR DAMAGE ANOTHER CAR. THE PROBLEM IS SO SMALL THAT DODGE COULD FIX THE PROBLEM EASILY AND COST AFFECTIVELY, AND AVOID ALL THE BAD PRESS. *AK
DRIVERS SIDE EXTERNAL REARVIEW MIRROR BASE "SNAPPED". IT NOW SWIVEL'S LOOSELY WHEN DRIVING PREVENTING NORMAL/SAFE USAGE.*AK
BOTH OUTER MIRRORS SNAPPED AND SWING UN RESTRAINED. UNABLE TO SAFELY CHANGE LANES. THE MORE RECENT FAILURE WAS WHILE TOWING A TRAILER WITH CHILDREN IN THE VEHICLE.*AK
CLOTHING HOOKS LOCATED ABOVE BACK WINDOWS INSTEAD OF BACK DOORS CAUSING UNSAFE CONDITION WHEN IN USE. YOU CANNOT SEE THROUGH YOUR BACK WINDOWS. I CONTACTED THE DEALERSHIP & MANUFACTURER AND WAS TOLD NOTHING WOULD BE DONE ABOUT THIS.*AK
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
Data on this page last refreshed .