2004 Dodge Sprinter

ODI OPENED PE04-066 TO INVESTIGATE FIVE COMPLAINTS ALLEGING TIRE VALVE FAILURE IN MY 2003-04 SUBJECT VEHICLES.SOME OF THE COMPLAINTS ALLEGED MULTIPLE TIRE VALVE FAILURES FOR A SINGLE VEHICLE.ON DECEMBER 16, 2004, DAIMLERCHRYSLER MANUFACTURING INTERNATIONAL (DCMI) NOTIFIED NHTSA OF A SAFETY DEFECT IN APPROXIMATELY 23,000 MY 2002-05 SPRINTER 2500 VEHICLES EQUIPPED WITH TR-600 TIRE VALVES PRODUCED BY ALLIGATOR VENTILFABRICK GMBH (RECALL 04V-600).THE NOTIFICATION IDENTIFIED THE CHEMICAL SPECIFICATION OF THE RUBBER COMPONENTS AND AN UNSTABLE SUPPLIER PRODUCTION PROCESS, WHICH RESULTED IN INADEQUATE MIXING OF THE RUBBER COMPONENTS, AS THE FACTORS CONTRIBUTING TO THIS DEFECT.AS A RESULT OF THESE FACTORS, CRACKS CAN DEVELOP WITHIN THE RUBBER PART OR BETWEEN THE METAL AND THE RUBBER PARTS OF THE VALVE STEM, WHICH CAN LEAD TO A LOSS OF AIR PRESSURE AT THE VALVE STEM AND MAY POSE A RISK TO MOTOR VEHICLE SAFETY.ALTHOUGH THE TR-600 TIRE VALVE IS USED ONLY ON THE 2500 SERIES SUBJECT VEHICLES WITH 16 INCH TIRES, DCMI WILL CONDUCT A SAFETY RECALL FOR ALL SPRINTER 2500 VEHICLES SOLD IN THE U.S. TO REPLACE THE CURRENT TIRE VALVES WITH A TR-600 VALVE, WHICH USES A SINGLE RUBBER COMPONENT FOR THE VALVES.ALL 24 COMPLAINTS AND ALL 43 WARRANTY CLAIMS IDENTIFIED IN THIS INVESTIGATION INVOLVED MY 2002-04 SPRINTER 2500 VEHICLES, WHICH COMPRISE APPROXIMATELY 84 PERCENT OF THE SUBJECT VEHICLE POPULATION.

UPON COMPLETION OF THE T21 RECALL, THE CHECK ENGINE LIGHT (ERROR CODE U0423) CAME ON. THE INSTRUMENT CLUSTER LIGHT CONTINUED TO ILLUMINATE AFTER THE VEHICLE'S IGNITION WAS OFF, DRAINING THE BATTERY.

NHTSA ID

11306976

Incident

Dec 12, 2019

TL* THE CONTACT OWNS A 2004 DODGE SPRINTER. THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY MISFIRED. THE DODGE MANUFACTURER INCLUDED THE VEHICLE IN ITS T21 EMISSIONS RECALL FOR THE ENGINE CONTROL UNIT; HOWEVER, THE TOOLS, AN AVAILABLE TECHNICIAN, AND THE PART WAS NOT AVAILABLE TO SCHEDULE THE REPAIR APPOINTMENT. THE FOLLOWING DEALERS WERE CONTACTED: ED VOYLES CHRYSLER DODGE JEEP RAM (789 COBB PKWY SE, MARIETTA, GA 30060, (844) 715-5921), SHOTTENKIRK CHRYSLER DODGE JEEP RAM (200 LIBERTY BLVD, CANTON, GA 30114, (678) 535-3417), LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260, (770) 968-4900), DON JACKSON CHRYSLER DODGE JEEP RAM (3950 JONESBORO RD, UNION CITY, GA 30291, (770) 969-7229), AND MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (888) 522-5112). THE VEHICLE WAS NOT DIAGNOSED AND WAS NOT BEING DRIVEN DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ASSIGNED A CASE MANAGER WHO WAS TO RESPOND WITHIN ONE BUSINESS DAY. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONSUMER STATED TODAY IS AUGUST 10,2018 AND WE ARE STILL ATTEMPTING TO RESOLVE OUR RECALL T-21 OF SPRINTER 2004. ALTHOUGH IT HAS TAKEN 3 MONTH TO EVEN ATTEMPT TO GET THIS RECALL RESOLVED. WE WENT TI HAVE THE SITUATION SOLVED ON AUG 7. NOW AFTER A SERVICE MANAGER ASKED HIS OWN PERSONAL COMPUTER TO DO THE UPDATE... WE NOW HAVE A "CHECK ENGINE" LIGHT ON- STILL NOT RESOLVED MANY POOR EXCUSES FROM CIA- CASE# 3646736668. UPDATED 10/9/18*JB

NHTSA ID

11109603

Incident

Jun 12, 2018

I USED YOUR ONLINE VIN CHECKER TO SEE IF MY CAR HAS A RECALL AND IT SAID NO RECALLS, AND REQUEST INVALID BUT I KNOW I ENTERED THE CORRECT VIN AND YOU GAVE ME MY VEHICLE YEAR AND MODEL INFORMATION.

NHTSA ID

11051206

Incident

Nov 29, 2017

FOUR P225/75R15XL SCORPION STR TIRES PURCHASED & INSTALLED 8-5-10 AT EVANS TIRE &SERVICE CENTER 1530 GARNET AVE. SAN DIEGO CA 92109 ONTO 2004 DODGE SPRINTER 2500, MILEAGE 28274. ON 2-28-2015 MILEAGE APPROX.43125MI. : PASSERBY REPORTED LEFT REAR TIRE APPEARED VERY LOW ON AIR; DRIVER IMMEDIATELY PRESENTEDVAN TO SAME SHOP WHERE EMPLOYEE REFUSED TO FILL ADJUST AIR PRESSURE DUE TO HIS REPORTING EVIDENT SIDEWALL CRACKS & HIS FEAR OF TIRE EXPLODING. HE OFFERED TO SELL NEW TIRES. CALLING SAME SHOP TODAY FOR TIRE OPTIONS & PRICE QUOTES ANOTHER EMPLOYEE REFERRED/ CONNECTED CALL TO THEIR EVANS TIRE CENTER FOR TIRE OPTIONS & PRICES, WHERE YET ANOTHER EMPLOYEE OFFERED TO SELL NEW CAPITAL ( SP. CAPITOL?)TIRES, QUOTING PRICE DESCRIBED AS"....AT THEIR (EVANS' )COST..." PLEASE RESPOND AND RELAY A COPY OF THIS COMPLAINT TO ALL APPROPRIATE FEDERAL AND CALIFORNIA STATE CONSUMER AND AUTO REPAIR, TIRE SALE REGULATORY &LICENSING AGENCIES . THANK YOU. *TR

NHTSA ID

10691688

Incident

Feb 28, 2015

Mileage

43,125 mi

THE SLIDING DOOR WHICH IS THE ONLY EGRESS FOR PASSENGERS IN THE BACK OF THE VAN WILL NOT OPEN. I HAVE HAD IT FIXED 4 TIMES AND IT CONTINUOUSLY FAILS. I HAVE TALKED TO OTHER SPRINTER OWNERS AND THEY HAVE THE SAME PROBLEM. SHOULD THERE BE AN INCIDENT THAT REQUIRED THE QUICK EVACUATION OF THE VAN BY PASSENGERS IN THE REAR OF THE VAN THEY COULD BE VERY SERIOUSLY HARMED. THIS IS A VERY SERIOUS DEFECT THAT CHRYSLER WILL NOT ACKNOWLEDGE. *TR

NHTSA ID

10610216

Incident

Oct 2, 2006

Mileage

11,000 mi

DRIVING AT FREEWAY SPEED THE VEHICLE LOSSES POWER AND THE SPEED DECREASES TO ABOUT 40 MPH. I CAN PULL OVER AND TURN OF THE MOTOR FOR ABOUT 10 SECONDS AND START UP AND THE VEHICLE WILL RESET AND RUN FINE UNTIL IT DOES IT AGAIN RANDOMLY. THIS IS VERY DANGEROUS ESPECIALLY WHEN YOU ARE IN THE LEFT HAND LANE AND YOU ARE TRYING TO GET TO A SAFE PLACE TO PULL OVER. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE REPLACED THE TURBO RESONATOR 3 TIME ON THIS TRUCK. THIS IS A PLASTIC PART AND THE BODY CRACKS FROM THE VIBRATION AND PRESSURE. *TR

NHTSA ID

10483797

Incident

Apr 2, 2012

Mileage

110,000 mi

2004 DODGE SPRINTER - THE BRAKING SYSTEM STIFFENS UP (POWER BRAKE) IF I PUSH THE PEDAL HARD ESPECIALLY WHEN I BACK UP THE VEHICLE. IT'S LIKE THE BOOSTER HAS FROZEN SOLID AND THE BRAKE PEDAL CAN'T TRAVEL ALL THE WAY DOWN. IF I LET THE VEHICLE SIT FOR A WHILE (1 HR) IT WILL GET BACK TO NORMAL. THIS IS A REPEAT INCIDENT AND STARTED IN THE FIRST YEAR BUT I DID NOT PAY TOO MUCH ATTENTION SINCE I DID NOT UNDERSTAND WHAT HAPPENED AND THE PROBLEM DISAPPEARED FOR A WHILE. BUT LATELY IS REAPPEARING MORE FREQUENTLY. NO ACCIDENT YET. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE. THE VEHICLE IS OUT OF WARRANTY BY NOW 66,000 MILES. I WONDER IF THERE ARE MORE PEOPLE EXPERIENCING THE SAME. *TR

NHTSA ID

10314055

Incident

Feb 25, 2010

Mileage

66,000 mi

IN MAY OF 2005 I PURCHASED A NEW DODGE (MERCEDES BENZ) SPRINTER 2500 PASSENGER VAN. WITHIN THE FIRST 3 MONTHS AND 7,500 MILES OF DATE OF PURCHASE THE VEHICLE BEGAN TO SHOW SIGNS OF PREMATURE RUSTING AND LEAKAGE OVER THE ENTIRE VEHICLE. I PURSUED REMEDY THRU ALL AUTHORIZED SPRINTER DEALERSHIPS ADHERING TO CHRYSLER PROTOCOLS AND RECOMMENDATIONS. NO REMEDY WAS EVER FORTHCOMING, I REPEATEDLY AND CONTINUE TO CHALLENGE CHRYSLER, THEIR REFUSAL TO PROVIDE WARRANTY SERVICE FOR THE ENTIRE TIME I HAVE OWED THIS VEHICLE IS DOCUMENTED AND TOO EXTENSIVE TO PROVIDE HERE. I HAVE FILED BBB COMPLAINTS IN DENVER CO. I HAVE SPOKEN TO EXECUTIVE LEVEL CHRYSLER CUSTOMER SERVICE REPS. AND NONE HAVE OFFERED A VIABLE SOLUTION. THEY HAVE ESSENTIALLY WASHED THEIR HANDS OF A PROBLEM THAT I HAVE BEEN PURSUING FOR 4 YEARS. I HAVE BROUGHT THIS ISSUE TO THE ATTENTION OF SO MANY CHRYSLER CUSTOMER SERVICE PEOPLE THAT THEY NOW AVOID MY EMAILS AND INQUIRIES. I BELIEVE THIS TO BE A RECALL ISSUE AS I HAVE FOUND NUMEROUS REFERENCES ON THE NET TO SIMILAR ISSUES. THE AFFECTED VEHICLES ALL SHOW SIGN OF PREMATURE RUST ,LEAKAGE OF ROOF SEAMS AND RUST PENETRATION AROUND THE WINDSHIELD FRAME. I HAVE SOUGHT REPAIRS WELL WITHIN THE RUST THRU WARRANTY PERIOD AND HAVE MET WITH NOTHING BUT LIP SERVICE. CHRYSLER REFUSES TO ADDRESS A VERY SERIOUS ISSUE AND HAS DELAYED OFFERING A REMEDY UNTIL NOW THE WARRANTY PERIOD HAS EXPIRED. I CAN PROVIDE EXPLICIT WORK ORDERS AND CUSTOMER SERVICE REF NO, WITHIN CHRYSLERS SYSTEM. I AM NOW CONSIDERING PURSUING LEGAL OPTIONS BUT LITTLE RESOLUTION IS AVAILABLE. BODY SHOPS REFUSE TO PERFORM REPAIR WORK BECAUSE THEY UNIVERSALLY STATE THAT RUST IS A NONFIXABLE ISSUE. ON ONLY ONE OCCASION DID CHRYSLER AUTHORIZE A SUPERFICIAL ATTEMPT TO PAINT OVER PROBLEM, THEY THEN REFUSED TO HONOR THEIR RUST THRU PERFORATION WARRANTY WHEN THE PROBLEM RESURFACED WITH 35,000 MILES. I AM NOW LEFT WITH A VEHICLE THAT IS RUSTING EXTENSIVELY IN AREAS WHERE I ORIGINALLY DOCUMENTED THE PROBLEM. *TR

NHTSA ID

10289347

Incident

Jul 10, 2005

Mileage

7,500 mi

Emissions Recall T21 Reprogram Engine Control Unit

Emissions Recall T21 Reprogram Engine Control Unit

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehicle, use the "AC" NIC level part and submit a part warranty.

Emissions Recall T21 Reprogram Engine Control Unit

Disinfectant Solution Recommended for COVID-19