RoadVitals

2013 E-One Quest

Recalls, owner-reported complaints, investigations and safety data

Owner complaintsComplaints are reports submitted to NHTSA by owners and drivers. NHTSA does not verify most reports before publishing them, and a complaint does not establish that a defect exists. Volume is influenced by how many of a vehicle were sold, how long it has been on the road, and how much attention an issue has received.
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Safety recallsA safety recall is issued when a manufacturer or NHTSA determines that a vehicle has a safety-related defect or does not comply with a federal motor vehicle safety standard. Recall repairs are free. Whether a specific vehicle is covered depends on its VIN — a recall listed for a model year does not necessarily apply to every vehicle of that year.
4
Latest Nov 20, 2017
InvestigationsNHTSA opens an investigation to examine whether a safety defect may exist. An open investigation is not a determination that a defect exists, and many investigations close without a recall. Investigations can, however, lead to one.
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Crash or fire reportedComplaints whose submitter recorded that a crash or a fire occurred. These are the reporter's own answers on the NHTSA form, not verified findings.
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Overview

Our database contains no NHTSA owner-reported complaints for the 2013 E-One Quest. 4 safety recalls have been issued covering this model year; and 5 manufacturer communications are on file.

Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.

Safety recalls

4 campaigns cover this model year

View all 4

Recalls apply to specific vehicles, not to every vehicle of a model year. Check your VIN with NHTSA or your manufacturer's dealer to confirm whether a recall affects your vehicle.

Check a VIN on NHTSA.gov
17V739000

EQUIPMENT

Nov 20, 2017
298 units potentially affected
The defect: E-One Incorporated (E-One) is recalling certain 2013-2017 E-One Cyclone II, Quest, Typhoon, 2016 Freightliner M2 112, 2013-2015 International 7400, 2014-2017 International 4400, Freightliner M2 106, 2016-2017 Kenworth T370, and 2015 Kenworth T800 vehicles equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.
The risk: A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.
The remedy: E-One will notify owners, and a certified dealer or technician will install a stainless steel retaining ring, free of charge. The recall began on January 11, 2018. Owners may contact E-One customer service at 1-352-861-3612.
E-One IncorporatedView on NHTSA.gov
15V598000

SUSPENSION:FRONT

Sep 24, 2015
9 units potentially affected
The defect: E-One Incorporated (E-One) is recalling certain model year 2013-2014 Typhoon, Cyclone II, and Quest emergency vehicles manufactured August 2, 2013, to December 16, 2014. The affected vehicles have front independent suspension assemblies that may have loose ball joints which could separate causing a loss of steering control.
The risk: A loss of steering control increases the risk of a crash.
The remedy: E-One will notify owners, and dealers will inspect and repair the suspension assemblies, as necessary, free of charge. The recall began on October 9, 2015. Owners may contact E-One customer service at 1-800-627-5050.
E-One IncorporatedView on NHTSA.gov
14V217000

ELECTRICAL SYSTEM:SOFTWARE

Apr 18, 2014
112 units potentially affected
The defect: E-One Incorporated (E-One) is recalling certain model year 2013-2014 Emergency One Typhoon, Cyclone II, and Quest Fire Fighting Chassis manufactured March 19, 2013, through April 15, 2014, and equipped with Vehicle Input Module (VIM) part number 508875. The VIM, used to supply programming inputs that monitor and control some vehicle functions such as lights, warning indicators and some interlock functions of the vehicle electrical system, has software that may experience a defect that affects the operation of the brake lights and other electrical operations of the vehicle.
The risk: The VIM software may cause the vehicle's brake lights to be illuminated even when the vehicle is not braking and may prevent the vehicle's ability to raise its idle when auxilliary equipment is being used. If the brake lights are illuminated while the vehicle is moving it could make other motorists think the vehicle is stopping/slowing down and increase the risk of a vehicle crash. If the vehicle cannot raise its idle when auxilliary equipment is being used, equipment such as aerial devices, electrical generators and rescue tools may have reduced performance.
The remedy: E-One will notify owners, and dealers will update the VIM software, free of charge. The recall began on June 12, 2014. Owners may contract E-One customer service at 1-800-627-5050.
E-One IncorporatedView on NHTSA.gov

Recent owner complaints

Reports submitted to NHTSA, shown in the owner's own words

No owner complaints recorded for this model year

Either none have been filed with NHTSA, or this vehicle is too new for reports to have accumulated.

Manufacturer communications

A bulletin sent by a manufacturer to its dealers. Not a recall, and repairs are not necessarily free.

MIC-EONE030320

EQUIPMENT

E-ONE, Inc. TSB report for the month of February 2020.

MIC-EONE 020420

EQUIPMENT

E-ONE, Inc. TSB report for January 2020 sent 02/03/20 missing Index of Manufacturer (MFR) Communications. This communication is to add that record.

2018-1048

EQUIPMENT; FUEL SYSTEM, GASOLINE

E-ONE has identified that a large number of DEF tank senders that have been returned for evaluation have been diagnosed as no fault found from the manufacturer. In an effort to minimize this in the future, we are sending this bulletin along with troubleshooting steps for your technicians to use when you receive customer complaints related to DEF tank gauge level issues.

2018-1047

ELECTRICAL SYSTEM:WIRING

During a routine truck delivery inspection a malfunction of the air flow restriction indicator light was detected. Our investigation determined that the malfunction was introduced in 2007 with the launch of the new ISSPRO gauge cluster. The new dash gauge cluster changed the requirement for air flow sensor signal from active high to active low. This malfunction went unnoticed until now due to our published air filter routine maintenance requirements and the air filter?s longevity. Revised units affected by year.

TSB2018-1043

ELECTRICAL SYSTEM; EXTERIOR LIGHTING:TURN SIGNAL

During a routine truck delivery inspection a malfunction of the air flow restriction indicator light was detected. Our investigation determined that the malfunction was introduced in 2010 with the launch of the new ISSPRO gauge cluster. The new dash gauge cluster changed the requirement for air flow sensor signal from active high to active low. This malfunction went unnoticed until now due to our published air filter routine maintenance requirements and the air filter?s longevity.

Manufacturers file copies of the bulletins they send to dealers with NHTSA. These often describe diagnostic or repair procedures for a known condition. They are not recalls: repairs described in a bulletin are usually only free if the vehicle is still under warranty or the manufacturer has extended coverage.

Compare model years

Complaint and recall counts across every year of this model

E-One Quest by model year
YearComplaintsRecallsInvestigationsIssue Index
2017030—
2016050—
2015050—
2014060—
2013Viewing040—
2011020—
2010010—
2009020—
2008020—

Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers. Older model years have had longer for reports to accumulate.