2018 Ford C-Max

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

I recently rear ended a car and the front of the vechical was damaged. The air bag censor was destroyed, however the airbags did not come out. This was on a 2018 Ford c-max. Many people pointed out this malfunction and how my life was put at risk.

NHTSA ID

11553864

Incident

Nov 6, 2023

I totalled my car. The steering wheel airbag failed to inflate

NHTSA ID

11545455

Incident

Sep 13, 2023

The contact owns a 2018 Ford C-MAX Hybrid. The contact stated that after coming to a complete stop at a red light, the vehicle inadvertently stalled and lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure had since become a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was unknown.

NHTSA ID

11539404

Incident

Aug 15, 2023

Steering locks to the point that it can't turn. Happened while driving. Unknown cause. Warning light came on for driver to park. Issue unresolved and can no longer drive car.

NHTSA ID

11510405

Incident

Jan 4, 2023

Recently, there has been a whiff of gasoline around my garage but there is more than one vehicle in there so I didn't figure out what the culprit was for a while. After completely filling up my car 9/3/2022, I parked it in the attached garage and in minutes my whole house smelled like gasoline. So I immediately parked it outside and ventilated the house. I took the car to a local shop and they said yes there's a gas odor but they didn't want to touch the repair because it's a hybrid. So all this time later on 9/14/2022, the Ford dealership saw the car and stated that it requires immediate repair and park it outside while we wait for parts. My C-Max has always gotten regular normal maintenance like oil changes and brakes, it got new tires recently. There was one major repair Ford did when the car was assembled incorrectly at the back hatch hinge seal so water was pouring into the circuit board and the battery compartment which screwed up the electronics, and the touchscreen needed replaced, but that was over a year ago and the car has been ok since. It has never ever been wrecked beyond little dings like shopping carts. It makes absolutely zero sense that the car would require this major repair at 82830 miles, and it's going to cost me $2400 which blows my mind. And it's dangerous! Now it has the doom vibe of a Pinto. I am extremely concerned for other C-max owners.

NHTSA ID

11484528

Incident

Sep 14, 2022

The contact owns a 2018 Ford C-MAX. The contact stated that the seat belt failed. The contact stated that while the driver’s side rear seat belt was fastened to the car seat, the seat belt tightened up independently on her grandchild’s chest. The contact’s grandchild was unable to breathe properly. The contact was unable to unfasten the seat from the clip. The contact had to cut the seat belt to be able to release the seat belt from her grandchild’s chest. The vehicle was taken to the dealer to be inspected. The contact was informed that the seat belt operated as designed. The seat belt was not repaired or replaced. The manufacturer was not notified of the failure. The failure mileage was 14,000.

NHTSA ID

11427457

Incident

Jul 23, 2021

Mileage

14,000 mi

ELECTRICAL GREMLINS SINCE THE FIRST DAY. TOUCHSCREEN WENT ON AND OFF, PHONE DIDN'T CHARGE, DOOR HANDLES DON'T WORK, GARAGE DOOR OPENER FORGOT SETTINGS, PRESETS ON DASH WOULD BLINK OUT OF MEMORY. ULTIMATELY THE CAR DIDN'T EVEN START. BUT FOR ALL OF THESE PROBLEMS, SOMETIMES THEY WOULD WORK, SOMETIMES THEY WOULDN'T. ULTIMATELY GOT THE YELLOW WRENCH OF DEATH. BROUGHT IT IN REPEATEDLY AND THEY COULD NEVER REPRODUCE THE PROBLEM, UNTIL THE DAY IT WOULDN'T START AT ALL AND THE WRENCH WAS ON THE DASH. FINALLY DIAGNOSED OPEN SEAMS ON THE BACK HINGES TO THE HATCH. SEAMSEAL WAS MISSING ON BOTH HINGES. WATER WAS COMING INTO THE JUNCTION BOX WHICH WAS SOAKED. THE BATTERY WAS SITTING IN A POOL OF WATER. THESE PROBLEMS HAPPENED WHETHER IT WAS PARKED OR RUNNING.

NHTSA ID

11309434

Incident

Feb 15, 2020

Mileage

46,500 mi

THE RIGHT-HAND OUTSIDE REARVIEW MIRROR CONTAINS A SMALL INSET MIRROR INTENDED TO PROVIDE A DIFFERENT ANGLE OF VIEW SO AS TO GIVE THE DRIVER VISIBILITY OF VEHICLES ALONGSIDE OR IN THE "BLIND SPOT." IT IS SUPPOSED TO BE MOUNTED AT AN ANGLE RELATIVE TO THE PLANE OF THE MAIN MIRROR SIMILAR TO THE DRIVER SIDE MIRROR, BUT ON MY CAR IT IS MOUNTED IN THE SAME PLANE AS THE MAIN MIRROR SO THE VIEWS ARE IDENTICAL. FORD DEALER'S SERVICE MANAGER SAYS IT'S CORRECT, BUT EVERY OTHER FORD VEHICLE I HAVE SEEN HAS AN BLIND SIDE MIRROR THAT IS ANGLED. FORD'S CUSTOMER SERVICE CONSULTANTS REFUSE TO DISPUTE THE LOCAL DEALER'S OPINION. I BELIEVE THIS MIRROR WAS MANUFACTURED AND INSTALLED IN ERROR. FORD'S OWNER MANUALS FOR VARIOUS MODELS ALL DESCRIBE THE BLIND SPOT MIRRORS IDENTICALLY, BUT MY MIRROR DOES NOT CONFORM TO THOSE DESCRPTIONS. MORE CRITICALLY, IT DOESN'T PERFORM ITS INTENDED FUNCTION.

NHTSA ID

11308496

Incident

Jun 4, 2018

Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation

Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k

This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to:  Display operation concerns  Navigation inoperative  Voice recognition concerns  Phone connection issues  Dropped phone connections  Applink related performance  Travel Link not present or showing incorrect traffic  Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.

Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis (PC/ED) or in Section 303-14 of the Workshop Manual (WSM) has been updated to address this concern.

While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.

This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.