Owner-reported complaints naming the visibility system, filed with NHTSA
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Reports naming windshields, glass, wipers, defrosters and mirrors. Every record below is an owner-reported complaint about the 2019 Ford Edge submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 16 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The rear hatch window shattered without reason. Other than the drastic change in weather overnight. There are no signs of vandalism, and the car was not near any hazards overnight. Other owners of the same make years 2021 and below reports the same exact issue.
The contact owns a 2019 Ford Edge. The contact stated that the windshield wiper motor had failed on the vehicle for a second time. There was no warning light illuminated. The windshield wiper motor was repaired in 2023; however, the failure reoccurred. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
The contact owns a 2019 Ford Edge. The contact stated while stopped at a stop sign the rear driver's side door window inadvertently shattered with no warning. The contact stated her child was located in her child's safety seat in the rear of the vehicle and sustained injury from the shattered glass. The contact stated her child had cuts on her left arm and leg and no medical attention was needed. A police report was not filed as nothing impacted the window. The vehicle was taken to a dealer where the failure cause was not diagnosed and was advised to contact the insurance company. The dealer informed the contact that the vehicle was not included in a recall. The manufacturer was notified of the failure and confirmed that the vehicle was not included in a recall. The contact also stated that the manufacturer advised her to call NHTSA to file a complaint. The approximate failure mileage was 26,500.
The contact owns a 2019 Ford Edge. The contact stated while driving 75 MPH, the sunroof imploded and shattered inadvertently. The contact stated that the sunroof shade guard was closed at the time of the failure. The contact exited the highway and veered to the side of the roadway. The contact then drove for 40 Minutes to the residence and parked the vehicle. The dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.
The sunroof on my vehicle exploded spontaneously today.
While driving on the freeway, we heard a loud crash, thinking a tire had blown out. Instead, it was the moon/sun roof glass that shattered/imploded. It was a clear day, no bridges overhead or large trucks on the road. Thankfully, the panel was closed so glass didn't fall into the vehicle, but the glass panel was completely damaged. Aside from being very scary, it could have been extremely dangerous had it been open or if glass would have flown all over the freeway. We immediately cleared off the glass and taped the perimeter of the panel to keep the remaining glass intact. There was no warning and there was no signals on the dash after it happened. We reported it to our insurance AAA, and the issue has since been fixed. The company that repaired it was through our insurance recommendation and they said it was not the first time they had seen this issue happen.
I came out to my car after work and the sunroof had exploded and was heaving upwards
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 60 MPH, the sunroof inadvertently exploded without warning. The vehicle was taken to the dealer where the contact was advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the sunroof was not covered under warranty. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.
I was driving and my moonroof (Vista roof) exploded while I was driving on the freeway and completely shattered. It sounded as if a gunshot went off and I was terrified I was being shot at. It was on a 4 lane highway with nowhere I could pull over so I continued until I got to work. The entire first panel had shattered immediately and luckily I had the fabric inside cover closed or I would have been covered in shatter glass. When the roof exploded, I was in traffic, it made me swerve in my lane with cars all around me. I was lucky enough to maintain my exposure so I could continue to drive and didn't cause an accident. This could have caused a horrible accident which would have involved the many drivers around me.
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 68 MPH, the moon roof suddenly shattered making a loud boom and completely detached from the vehicle. The contact stated that no impact had occurred prior to the failure. The contact had spoken to the dealer who confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to NHTSA. The approximate failure mileage was 68,000.
I WAS DRIVING MY CAR IN NORMAL OPERATIONS ON THE HIGHWAY IN INDIANA WITH ALL WINDOWS AND SUNROOF CLOSED. WE WERE GOING STRAIGHT, NO SUDDEN MOVEMENTS OF THE VEHICLE. WITHOUT WARNING THE SUNROOF JUST BLEW OUT, FROM THE INSIDE OUT. SOME OF THE GLASS LANDED ON ME, MY WIFE AND MY SON, BUT MOST OF IT WAS JUST GONE. WE HAD TO CANCEL OUR VACATION, DID NOT GET A REFUND. LOOKING TO SEE WHAT FORD SAYS TOMORROW WHEN I TAKE THE CAR IN, BECAUSE OF COURSE THIS HAPPENED ON A SUNDAY WHEN DEALERS ARE CLOSED.
DRIVING ON FREEWAY AT CRUISING SPEED. WE HEARD LOUD EXPLOSION FROM CAR. PULLED OVER, GOT OUT AND SAW SUN ROOF HAD BLOWN OUT.
PURCHASED A RENTAL TURN-IN 6/29/20 FROM FORD DEALER WITH 21,715 MILES ON IT. WITHIN 3 WEEKS I RETURNED TO DEALER EXPLAINING WINDSHIELD HAD A VERY BAD DISTORTION WHICH EXTENDED FROM THE LEFT SIDE OF REAR VIEW MIRROR DOWN INTO THE FIELD OF VISION WHILE DRIVING. THIS DISTORTION IS VISIBLE WHILE VEHICLE IS STATIONARY OR IN MOTION. PHOTOS SUBMITTED TO FORD FOR WARRANTY CLAIM & WAS DENIED. CALLED FORD MYSELF THIS WEEK & WAS TOLD THERE IS NO WARRANTY PROGRAM THAT COVERS THIS ISSUE .. THE 3 YEAR 36K MILES BUMPER TO BUMPER DOES NOT COVER THIS ISSUE. VEHICLE OWNER GETS TO PAY FOR A MANUFACTURER'S DEFECT. BACK WINDOW ALSO HAS DISTORTION BUT NOT TO THE EXTENT OF THE FRONT.
TL* THE CONTACT OWNS A 2019 FORD EDGE. WHILE DRIVING 72 MPH THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT AND GLASS ENTERED VEHICLE. THE CONTACT SUSTAINED INJURIES TO HER HAND BUT MEDICAL ATTENTION WAS NOT PROVIDED AS SHE WAS CLEANING THE GLASS OFF THE SEAT. THE VEHICLE WAS TAKEN TO LES STUMPF FORD (3030 W COLLEGE AVE, APPLETON, WI 54914 (920) 731-5211) WHERE THE FAILURE WAS DIAGNOSED THAT A ROCK MAY HAVE CAUSED THE SUNROOF TO SHATTER AS THERE WAS DAMAGE THAT LOOKED LIKE A ROCK HAD HIT THE VEHICLE. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUNROOF WAS NOT LAMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE.
ANGLE OF WINDSHIELD CREATES MASSIVE REFLECTION WHEN DRIVING TOWARD THE SUN OR BRIGHT DAYLIGHT WHICH OFTEN MAKES VISIBILITY IMPOSSIBLE EVEN WITH SUNGLASSES. I'VE NEVER NOTICED THIS IN OLDER VEHICLES WHICH HAD A MORE VERTICAL WINDSHIELD.
WINDSHIELD HAS DISTORTION ALL THE TIME WHERE IT MESSES UP YOUR EYESIGHT AND IT TAKES A FEW SECONDS TO STRAIGHTEN BACK OUT IF YOUR EYES HIT THE SPOT!! IT HAS BEEN REPLACED 3 TIMES SINCE APRIL DIRECTLY FROM FORD. IT HAS BEEN IN SHOP SINCE JULY 19 WAITING FOR 4TH WINDSHIELD. IT IS AROUND REVIEW MIRROR ON BOTH SIDES.
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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