2010 Ford Escape Visibility Problems

The contact owns a 2010 Ford Escape. The contact stated while the vehicle was parked, the front driver’s side and passenger’s side windows and the driver’s and passenger’s side rear windows had rolled down while the vehicle was turned off. No warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that the cables on the window regulators were fractured and the regulator and motor assembly needed to be replaced. The vehicle was repaired; however, the failures reoccurred. The manufacturer was notified of the failure and informed the contact the vehicle was not under recall and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,703.

NHTSA ID

11604766

Incident

Jun 17, 2024

Mileage

82,703 mi

I DROVE A SHORT DISTANCE TO A NEARBY PARK, PARKED THE VEHICLE, TOOK MY DOG OUT OF THE BACK, AND CLOSED THE THE REAR LIFTGATE/HATCHBACK IN A NORMAL FASHION. WE WERE JUST WALKING AWAY FROM THE CAR WHEN THE REAR WINDOW EXPLODED. IT WAS A LOUD EXPLOSION WITH FLYING GLASS. THE WHOLE WINDOW BLEW OUT. IT WAS SO EXTREME THAT OTHER PEOPLE IN THE PARKING LOT JUMPED OUT OF THEIR CARS IN ALARM AND CAME OVER TO SEE WHAT HAD HAPPENED. NOTHING HAD HIT THE WINDOW. NOTHING WAS TOUCHING THE WINDOW. THE TEMPERATURE WAS NOT EXTREME--COOL AND DAMP BUT NOT COLD. THERE WAS NO APPARENT CAUSE FOR THIS AND IT WAS VERY DANGEROUS BECAUSE OF THE FLYING GLASS. IF IT HAD HAPPENED SECONDS EARLIER I COULD HAVE BEEN INJURED OR MY PET COULD HAVE BEEN INJURED, OR BOTH. I NOTE THAT I HAD PUSHED THE REAR DEFROST BUTTON WHILE DRIVING TO CLEAR UP SOME FOGGING BECAUSE THE WEATHER WAS DAMP AND THE BIG DOG WAS BACK THERE, BUT THAT WAS NORMAL USE.

NHTSA ID

11383787

Incident

Dec 15, 2020

Mileage

90,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER LOADING GROCERIES INTO THE REAR CARGO AREA OF THE VEHICLE, THE HATCH DOOR WAS CLOSED AND THE REAR HATCH WINDOW SHATTERED. THERE WAS GLASS ON THE CONTACT AND INSIDE OF THE VEHICLE. THE CONTACT WAS NOT INJURED BY THE SHATTERED GLASS. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE FOR THE FAILURE THAT WAS EXPERIENCED. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.

NHTSA ID

11325450

Incident

Mar 15, 2020

Mileage

190,000 mi

MY VEHICLE WHICH IS A 2010 FORD ESCAPE HAS 2 MAJOR SAFETY ISSUES. THIS IS NOW THE THIRD ISSUE WITH MY 2010 FORD ESCAPE WHERE THE REAR WINDOW SHATTERS WHILECLOSING THE GATE. THIS IS A KNOWN ISSUE WITH FORD AND THEY WILL NOT FIX. GLASS SHATTERS INTO THOUSANDS OF PIECES AND PROJECTS 10-15 FEET IN ANY GIVEN DIRECTION. YET, FORD WILL DO NOTHING TO FIX. THIS IS VERY UNSAFE WHERE I HAVE HAD GLASS SHOT AT MY FACE AND I ALSO HAVE A DOG THAT IS OFTEN PUT IN THE BACK OF THE VEHICLE. THE ONLY WAY FORD WILL DO SOMETHING IS IF I PAY. I ALSO WONDER HOW MANY PEOPLE HAVE NOT FILED COMPLAINTS THINKING THIS IS A FLUKE ACCIDENT AND MAY HAVE GONE THROUGH INSURANCE. I KNOW IT IS NO FLUKE SINCE THIS IS THE THIRD TIME THIS HAS HAPPENED AND TALKING WITH FORD THEY ACKNOWLEDGE THE ISSUE. THERE SHOULD BE A RECALL ON THIS VEHICLE. I HAVE FILED TWO OTHER COMPLAINTS WITH THE NHTSA. THE SECOND IS WITH THE THROTTLE BODY. THE CAR WILL LOOSE ALL POWER AT VARYING SPEEDS. I HAVE LOST POWER ON THE HIGHWAY AND THE CAR ALMOST STALLS. THE TECHNICAL (NOT A FORD ONE) THAT I BROUGHT THIS TO SAID IT WAS A COMMON ISSUE BUT FORD WAS DOING NOTHING ABOUT THIS. I HAVE FILED COMPLAINTS WITH THE NHTSA AND THERE ARE MANY OTHER COMPLAINTS BUT THERE IS NOTHING BEING DONE ABOUT THESE ISSUES. FORD REFUSES TO FIX THEM. *JS

NHTSA ID

11244672

Incident

Oct 2, 2013

REAR WINDOW SHATTERED WHEN I CLOSED THE LIFTGATE WHILE IT WAS SITTING IN MY DRIVEWAY! WASN'T SHUT HARD, ACTUALLY IMPOSSIBLE TO SLAM ONE OF THESE LIFGATES. THERE WERE NO OBSTRUCTIONS TO MAKE CONTACT WITH THE GLASS.

NHTSA ID

11162923

Incident

Dec 20, 2018

Mileage

152,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER WINDOW DROPPED DOWN WITHOUT THE WINDOW BUTTON BEING PRESSED. THE CONTACT STATED THAT THE MOTOR TO MOVE THE WINDOW BACK UP STOPPED WORKING. THE CONTACT STATED THAT THE REAR DRIVER SIDE WINDOW PREVIOUSLY EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 91,000. **TR UPDATED 11/9/18*JB

NHTSA ID

11124596

Incident

Sep 3, 2018

Mileage

91,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR CONDITIONING UNIT FAILED TO OPERATE PROPERLY AND BLEW HOT AIR THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO WEST HILL FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER SWITCH, CONDENSER, AND THE EXPANSION VALVE NEEDED TO BE REPLACED. ALSO, THE AIR CONDITIONING SYSTEM NEEDED TO BE RECHARGED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO WEST HILL FORD WHERE IT WAS DIAGNOSED THAT THE RECEIVER DRYER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 133,000. THE VIN WAS NOT PROVIDED.

NHTSA ID

11119951

Incident

Apr 15, 2017

Mileage

133,000 mi

FORD ESCAPE REAR WINDOW HINGES. THE HINGES DISINTEGRATED AND THE GLASS ALMOST CAUSED SERIOUS INJURY. I LUCKILY CAUGHT THE GLASS BEFORE IT FELL. I NOTICED A WHITE RESIDUE ON THE GLASS WHIC WAS FROM THE FAULTY HINGES. MY CAR WAS IN MY GARAGE.

NHTSA ID

11104705

Incident

Jun 28, 2018

Mileage

105,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED, THE REAR HATCH DOOR WINDOW SHATTERED AFTER THE HATCH DOOR WAS CLOSED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (GORNO FORD IN TRENTON MI) WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE FAILURE MILEAGE WAS 100,000.

NHTSA ID

11072365

Incident

Feb 10, 2018

Mileage

100,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE CLOSING THE REAR HATCH DOOR, THE WINDOW ON THE DOOR SHATTERED. UPON INSPECTION, IT WAS DISCOVERED THAT THE PLASTIC HINGES ON THE DOOR WERE ALSO CRACKED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

NHTSA ID

11047971

Incident

Nov 1, 2017

Mileage

90,000 mi

I SENT THIS EMAIL TO FORD IN SEPTEMBER 2014 I WAS IN AN AUTO ACCIDENT WHERE BY ANOTHER VEHICLE HIT A DEER WHICH LANDED ON THE DRIVER SIDE WINDOW WHICH SHATTERED INTO THOUSANDS OF TINY SHARDS OF GLASS. FOR OVER 2 YEARS, I HAVE BEING DEALING WITH THOUSANDS OF TINY SHARDS EMBEDDED THROUGH OUT MY BODY (FACE, LIPS, HANDS, ARMS, LEGS, NECK, CHEST) WHICH OVER TIME ARE WORKING THEIR WAY OUT. IT IS VERY PAINFUL AND LEAVING SCARS AND DISRUPTING MY SLEEP ON A REGULAR BASIS. WHEN THE VEHICLE WAS REPAIRED, I TURNED ON THE HEAT FOR THE FIRST TIME AND HUNDREDS OF SHARDS OF GLASS BLEW OUT THE HEATER VENTS. MY VEHICLE VIN NUMBER IS [XXX]. I THINK YOU SHOULD TEST THE WINDSHIELDS OF SIMILAR CARS FROM THAT LOT TO MAKE SURE THE SAFETY GLASS WAS PROPERLY KILNED OR WHATEVER TREATMENT PROCESS SO THAT OTHERS DO NOT POTENTIALLY EXPERIENCE THE SAME INCIDENT. I QUESTION ALSO IF THE IMPACT EXPLODED THE GLASS IN A SIMILAR WAY THE REAR WINDOW HATCH GLASS THAT IS FREQUENTLY FOUND ON-LINE AND IF THE MANUFACTURER OF THE WINDSHIELDS HAD SOME TYPE OF QUALITY CONTROL ISSUE. AT A LOST OF WORDS GIVEN THIS IS THE SECOND EMAIL I AM SENDING TO YOUR CORPORATION REGARDING THIS INCIDENT. I CAN BE REACHED AT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ID

10938901

Incident

Sep 11, 2014

Mileage

65,000 mi

THE VEHICLE WAS PARKED IN A DRIVEWAY ON A FAIRLY COLD DAY (TEMPERATURES IN THE LOW 30S). AFTER LOADING THE REAR OF THE VEHICLE AND UPON CLOSING THE LIFTGATE, THE REAR WINDOW SHATTERED. PRIOR TO THIS HAPPENING, THERE WERE NO SIGNS OF A CHIPPED/DAMAGED WINDOW. THE LIFTGATE WAS NOT SLAMMED HARDER THAN USUAL AND THERE WERE NO ITEMS BLOCKING IT FROM CLOSING.

NHTSA ID

10938718

Incident

Dec 29, 2016

Mileage

130,000 mi

WHILE SHUTTING MY REAR HATCH AFTER REMOVING MY RECYCLING, THE REAR WINDOW EXPLODED. THERE WAS NO CONTACT TO THE WINDOW AND IT HADN'T BEEN OPENED. THERE'S NO EXPLANATION AS TO WHY THE WINDOW WOULD JUST EXPLODE ON ITS OWN.

NHTSA ID

10927076

Incident

Nov 19, 2016

Mileage

128,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED WITHOUT WARNING. THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONING AND HEATING FUNCTION. YEARS BEFORE, THE DEALER REPLACED THE POWER STEERING CONTROL MODULE AND THE IC MODULE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR AND BLOWER MOTOR FAILED. THE CONTACT LATER EXPERIENCED AN EXTREMELY STRONG VIBRATION IN THE STEERING WHEEL AND THE POWER STEERING WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER REPLACED THE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,411.

NHTSA ID

10825035

Incident

Feb 3, 2014

Mileage

97,411 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHEN THE LIFTGATE DOOR WAS CLOSED, THE REAR WINDOW SUDDENLY SHATTERED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,500.

NHTSA ID

10818021

Incident

Jan 2, 2015

Mileage

58,500 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DRIVER AND PASSENGER SIDE POWER WINDOWS RELEASED INDEPENDENTLY DUE TO FAULTY SPRINGS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE BOTH POWER WINDOW REGULATORS WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

NHTSA ID

10807907

Incident

Oct 17, 2015

Mileage

39,000 mi

AFTER LOADING THE VEHICLE, I SHUT THE REAR GATE. THE REAR WINDOW EXPLODED UPON IMPACT AND SHARDS OF GLASS FLEW ALL OVER THE STREET AND THE BACK OF THE VEHICLE SCARING THE KIDS. *TR

NHTSA ID

10712910

Incident

Apr 25, 2015

Mileage

107,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE PARKING AND ATTEMPTING TO CLOSE THE HATCH DOOR, THE GLASS SHATTERED. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WIPER MOTOR AND THE GLASS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,297.

NHTSA ID

10694146

Incident

Dec 5, 2014

Mileage

69,297 mi

THE REAR LIFT GATE WINDOW GLASS EXPLODED AS I WAS CLOSING THE LIFT GATE. ACCORDING TO YOUR WEBSITE, THIS DEFECT HAS ALREADY BEEN INVESTIGATED AND CLOSED: DATE INVESTIGATION OPENED: APR 27, 2011; DATE INVESTIGATION CLOSED: AUG 18, 2011; NHTSA ACTION NUMBER: PE11016; COMPONENT(S): STRUCTURE , VISIBILITY. *JS

NHTSA ID

10690581

Incident

Feb 20, 2015

Mileage

77,169 mi

REAR GLASS EXPLODED FOR NO REASON. *TR

NHTSA ID

10683590

Incident

Feb 15, 2015

Mileage

77,000 mi

THE REAR WINDOW OF THE CAR SUDDENLY EXPLODED. I CLOSED THE TAILGATE, AND A MOMENT LATER, THE REAR WINDOW EXPLODED WITHOUT PROVOCATION. MORE OF THE SHATTERED GLASS WENT INTO THE CAR THAN WENT OUTSIDE IT. IT DID NOT INJURE ME, FORTUNATELY, BUT HUNDREDS OF SHARDS OF GLASS WENT EVERYWHERE. THE MOST RIDICULOUS THING WAS THAT THERE WAS NO SEEMING CAUSE. NOTHING WAS TOUCHING THE WINDOW. THE TEMPERATURE WAS CHILLY BUT MODERATE (40'S). THERE WAS NO INDICATION THAT ANYTHING WAS AMISS; THE WINDOW JUST EXPLODED. LOOKING ONLINE, IT SEEMS THAT THIS PROBLEM HAS BEEN REPORTED IN 2010 AND SOME 2011 FORD ESCAPES, AND THERE WAS EVEN AN INCONCLUSIVE INVESTIGATION IN 2011 BY THE NTSB. BUT AT THIS POINT, THERE IS NO RECALL ON THE WINDOW. *TR

NHTSA ID

10682761

Incident

Feb 8, 2015

Mileage

82,000 mi

SHUT THE REAR HATCH TO OUR FORD ESCAPE AND THE WINDOW EXPLODED. *TR

NHTSA ID

10668793

Incident

Dec 29, 2014

Mileage

91,000 mi

MY CAR WAS PARKED IN FRONT OF A FRIENDS HOUSE AND WE WERE UNLOADING BAGS FROM THE TRUNK. A FRIEND CLOSED THE TRUNK (NOT JUST THE WINDOW, THE ENTIRE DOOR) WHEN THE BACK WINDSHIELD EXPLODED SHOOTING SHARDS OF GLASS ALL OVER THE GROUND, MY CAR AND THE PEOPLE STANDING NEARBY. NO ONE WAS SERIOUSLY INJURED THANK GOODNESS BUT WE WERE ALL SHOCKED. THE DOOR WAS CLOSED IN A NORMAL MATTER BUT IT SOUNDED LIKE A GUN HAD BEEN SHOT INTO THE WINDOW WHEN IT HAPPENED. WE HAD NO IDEA WHAT HAD JUST OCCURRED BUT AFTER LOOKING INTO IT MYSELF, MANY OTHER FORD ESCAPE OWNERS SEEM TO HAVE HAD THE SAME ISSUE WITH THEIR WINDOWS EXPLODING FOR NO APPARENT REASON. THIS IS A HUGE SAFETY ISSUE AS WELL AS AN INCONVENIENCE. WHAT IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT OR MY DOG HAD BEEN IN THE TRUNK WHERE SHE OFTEN SITS? THEY WOULD HAVE BEEN SEVERELY CUT BY THE FLYING GLASS OR WORSE. FORD IS A LARGE COMPANY AND FOR THE MOST PART HAS A GOOD REPUTATION. WHY WOULD THEY ALLOW AN ISSUE THAT HAS BEEN GOING ON SINCE 2005 GO ON LIKE THIS WITH NO APOLOGY OR RECALL? IT IS SAD THAT LARGE COMPANIES TAKE ADVANTAGE OF CUSTOMERS AND ALLOW THEM TO PAY EXORBITANT FEES FOR A MISTAKE ON THEIR END. SHAME ON YOU FORD. *TR

NHTSA ID

10668788

Incident

Dec 27, 2014

Mileage

72,000 mi

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD ABNORMAL NOISE AND DISCOVERED THAT THE WINDOW HAD SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

NHTSA ID

10654797

Incident

Nov 8, 2014

Mileage

28,000 mi

MY CAR WAS PARKED AT MY MOTHERS IN FRONT OF HER GARAGE. I WAS INSIDE THE BARN WITH HER AND WE HEARD THIS NOISE. I LOOKED OUTSIDE AND MY REAR WINDOW ON THE HATCH HAD EXPLODED. IT WAS ONLY ABOUT 70 DEGREES AND CLOUDY OUTSIDE, THE VENTS WERE OPEN AND THE DRIVERS SIDE WINDOW WAS PART WAY DOWN FOR AIR. NO ONE WAS NEAR THE CAR WHEN IT HAPPENED. IT JUST EXPLODED FOR NO KNOWN REASON. NOTHING LEFT TO IT. *TR

NHTSA ID

10641555

Incident

Oct 2, 2014

Mileage

35,000 mi