Owner-reported complaints naming the steering system, filed with NHTSA
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Reports naming the steering system — racks, columns, power-steering assist and steering linkage. Every record below is an owner-reported complaint about the 2017 Ford Expedition submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 11 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
The contact owns a 2017 Ford Expedition. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact's friend inspected the vehicle; however, no cause for the failure was found. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2017 Ford Expedition. The contact stated that upon his wife starting the vehicle, she observed that the steering wheel had turned all the way to the left, after which she became aware that the electronic power steering was not functioning as needed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V542000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
This issue has happened multiple times, once on the highway the vehicle felt like it lost gear/ the engine completely cut off. multiple warning lights came on such as airbag, ABS, engine light. was eventually able to get to the shoulder and after multiple attempts it started back up, showed no warning lights. drove the rest of the way fine. another time that could have put other at risk is when driving in the city, the vehicle lost power and also lost the ability to stee. causing me to be standstill in the roadway. the vehicle started back up after two attempts. the vehicle has been to the local deal a total of 4 times with the last time requesting a through inspection of the grounds, as this seems like an electrical or mechanical issue the service manager requesting me "not to bring it back until it's broken" leaves me lost.
Vehicle lost power steering as it was parking. A message flashed on screen. Throttle surged. Hit a car on left. In an attempt to avoid the car on left, vehicle lunged to the right and hit a second vehicle. -Steering failed. -Two other vehicles were impacted. Steering pulled drivers had and damaged her thumb. Will require surgery. -Body shop confirmed that steering is still not functional after being towed. -Vehicle has not been inspected yet. -Some warning message flashed during the incident but was not visible after.
WHILE DRIVING WITHOUT WARNING A STEERING ASSIST FAULT POPPED UP AND I WAS UN ABLE TO STEER MY EXPEDITION AT 70 MILES AN HOUR NOW I AM STUCK AND HAVE GET IT TOWED AFTER IT ALMOST CAUSED ME TO WRECK I'VE LOOKED IT UP AND IT'S A VERY COMMON PROBLEM SO WAS SHOCK TO FIND THAT IT IS NOT A RECALL IT'S GOING TO KILL SOMEONE
VEHICLE WAS 18 MONTHS OLD, MANUFACTURED IN JULY 2017, ISSUE AROSE IS DECEMBER 2019. THE POWER STEERING WENT OUT. WE WERE TOLD IT WAS DUE TO A CORRODED POSITIVE BATTERY CABLE. WE BOUGHT A WARRANTY BUT THE REPAIRS WERE NOT COVERED BY THE WARRANTY BECAUSE IT IS CONSIDERED A "MAINTENANCE ISSUE." THE REPAIRS COST ABOUT $1,000.
EXITING THE 215 NORTHBOUND, WE STOPPED AND PARKED AT A STORE. WHILE PARKED THE INDICATOR LIGHT CAME ON FOR LOW TIRE PRESSURE. I DID NOT PAY THAT MUCH ATTENTION BECAUSE THE CAR INDICATOR LIGHT HAS COME ON BEFORE AND THE CAR HAD RECENTLY HAD ITS ROUTINE MAINTENANCE CHECK. WHEN DRIVING WAS RESUMED THE CAR BEGAN TO WOBBLE. ASSUMING WE HAD A FLAT, WE ATTEMPTED TO DRIVE TO A MORE ILLUMINATED AREA TO INSPECT THE CAR AND CALL ROAD SIDE SERVICES. THE CAR AT THIS POINT WAS BEGINNING TO DECELERATE ALMOST TO A STOP SO I INCHED CAR ONTO AN UNPAVED AREA. I ASSUMED THE CAR'S SLOWING AND STOPPING ON ITS OWN WAS A SAFETY FEATURE. AS I PULLED TO THE SIDE OF AN UNPAVED CITY ROAD, I HAD MY FOOT ON THE BRAKE BUT NOT IN THE PARKING GEAR. THE CAR WAS STATIONARY AS MY SISTER EXITED THE CAR AND TO INSPECT THE TIRES. THE RIGHT REAR PASSENGER TIRE WAS FULLY DEFLATED. MY TWO DAUGHTERS WERE ABOUT TO GET OUT OF THE CAR SO HAD UNFASTENED THEIR SEATBELTS. THIS IS WHEN THE CAR MADE A QUICK SUDDEN JERK FORWARD, I PRESSED MY FOOT ON BRAKE TO MAKE SURE THE CAR WAS AT A COMPLETE STOP AND THAT WAS WHEN IT FELT LIKE A FORCE HAD PUSHED THE CAR TO TOP SPEED, AN SUDDEN UNINTENDED AND FORCEFUL ACCELERATION. I ATTEMPTED TO BRAKE BUT I HAD NO CONTROL. I WAS TRYING TO AVOID HITTING THE POLE, BUT ALSO HAD NO CONTROL OVER THE STEERING WHEEL. THE CAR COLLIDED WITH A WATER VALVE/POLE AND CHAIN LINK FENCE AT TOP SPEED.
AT TIMES WHEN MAKING A LEFT TURN THE LEFT FRONT WHEEL LOCKS UP IN THE TURNING POSITION FOR SEVERAL SECONDS AND TRYING TO STEER OUT OF THE LEFT TURN IS IMPOSSIBLE UNTIL THE WHEEL RELEASES ON IT'S OWN. VEHICLE IS IN MOTION AT THE TIME OF ALL INCIDENTS, ON CITY STREETS, IN PARKING LOTS, DRIVEWAYS. REASON UNKNOWN.
STEERING WHEEL IS EXTREMELY LOOSE AND IS ALMOST DETACHABLE FROM STEERING COLUMN WHILE IN MOTION. THE STEERING WHEEL CAN FREELY MOVE UP, DOWN AND SIDE TO SIDE EVEN WHEN VEHICLE IS IN STATIONARY AND NOT TURNED OFF. CONCERNED ABOUT STEERING WHEEL FULLY DETACHING WHILE DRIVING WHICH COULD POTENTIALLY CAUSE COLLISION AND/OR DEATH.
VEHICLE WILL COUNTER STEER CAUSING LANE CHANGES, INCREASED STEERING EFFORT, RANDOM CHANGES IN DIRECTION OF TRAVEL. DRIFTS TO BOTH LEFT AND RIGHT WITH NO WARNING OR NOTICE. THIS APPEARS MORE NOTICEABLE AT LOWER TO MID SPEEDS 25-60. ITS AS IF IT'S COMPENSATING FOR A DRIFT OR IRREGULAR ROAD SURFACE BUT IT OCCURS ON FLAT LEVEL SURFACES. THIS IS AN ONGOING PROBLEM THAT THE DEALERSHIP CANNOT SEEM TO REMEDY AFTER THREE VISITS.
VEHICLE LOST POWER WHILE DRIVING (IN MOTION) ON HIGHWAY. NO ENGINE POWER, LOSS OF STEERING CONTROL. ONLY 1,400 MILES ON VEHICLE FROM NEW. DEALER SERVICE INDICATED GROUND WIRE BROKE TO PCM POWER CONTROL MODULE. CAUSED FUSE 77 TO SHORT OPEN. *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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