Owner-reported complaints naming the fuel system system, filed with NHTSA
Data refreshed
Reports naming fuel storage or delivery — tanks, pumps, lines, injectors and fuel leaks. Every record below is an owner-reported complaint about the 2011 Ford F-250 Sd submitted to NHTSA — not a confirmed defect, not a recall and not a manufacturer bulletin. 13 reports on file name it.
Complaints are reports submitted by owners and drivers to NHTSA. They are not verified and do not establish that a defect exists.
Shown in the owner’s own words, exactly as filed
THE FUEL RAIL PRESSURE SENSOR STARTED SPRAYING DIESEL FUEL ALL OVER THE TOP OF THE MOTOR . THE FUEL IS COMING OUT OF THE TOP OF THE SENSOR .THIS IS ON 05/25/19 .. THIS TRUCK ONLY HAS 132214 ON THE MILEAGE . I AM GETTING TIRED OF PAYING FOR A BROKEN TRUCK EVERY WEEK . LAST WEEK ON 05/05/17/19 THE INNER COOLER BOOT DUCT BLEW APART . THAT WAS A $480 FIX .
7/7/17 - 2011 FORD F250, 6.7L DIESEL ENGINE, MILEAGE 79530. (PURCHASED DECEMBER 2010). I WAS PULLING A SMALL TRAILER UP AN INCLINE (8%) ON I-64 IN WV. ON THIS PORTION OF THE INTERSTATE THERE WAS NO EMERGENCY PULL OFF SHOULDER. THE TRUCK OPERATED NORMALLY FOR THE FIRST 3 MILES ASCENDING THE HILL. DURING THE 4TH MILE, THE TRUCK BEGAN TO GRADUALLY, BUT PROGRESSIVELY LOSE POWER, GOING FROM 70 MPH DOWN TO 0. AT APPROXIMATELY 30 MPH, THE TRUCK BEGAN TO SHUTTER SLIGHTLY, AND CONTINUED TO DO SO UNTIL IT STOPPED IN THE LANE OF TRAFFIC AND STALLED. THERE WERE NO WARNING LAMPS OR CHIMES THAT WENT OFF BEFORE THE ENGINE STALLED. THIS VEHICLE IS EQUIPPED WITH A 'STOP SAFELY NOW' WARNING, ALONG WITH MANY OTHER WARNING INDICATORS ' BUT IT DIDN'T ILLUMINATE. THE TRUCK WOULD NOT RESTART. I IMMEDIATELY CALL 911 TO REPORT THAT MY VEHICLE WAS DISABLED IN THE ROADWAY. AFTER BEING STUCK IN THE LANE OF TRAFFIC FOR ABOUT 10 MINUTES, I WAS ABLE TO DRIFT THE TRUCK AND THE TRAILER BACKWARDS SAFELY, OFF OF THE ROADWAY, INTO THE DRAINAGE DITCH, AFTER A BREAK IN TRAFFIC. UPON HAVING IT TOWED TO A FORD DEALERSHIP, I WAS INFORMED THAT IT WAS GOING TO NEED A MOTOR, AND IT SOUNDED LIKE IT HAD SPUN THE BEARINGS ON ONE OF THE ENGINE RODS. THE ENGINE WOULD RESTART AT THE FORD DEALERSHIP, BUT IDLED VERY ROUGH. I CONFIRMED THAT THERE WERE IN FACT METAL SHAVINGS IN THE OIL. THE FUEL WAS NOT CHECKED FOR CONTAMINATION. THIS VEHICLE HAS BEEN MAINTAINED ACCORDING TO FORD'S RECOMMENDED SERVICE GUIDELINES. BECAUSE OF THE COST TO ME TO REPAIR ($16,000 OR MORE), I'VE ELECTED NOT TO CONTINUE WITH DIAGNOSIS (AT $120 PER HOUR) TO DETERMINE REASON FOR FAILURE. AGAIN, THERE WAS NO WARNING SYSTEMS ACTIVE AT THE TIME THE ENGINE STALLED. THIS WAS AN ORIGINAL OWNER, PERSONAL VEHICLE, AND ONLY TOWED A TRAILER ON OCCASION. I HAVE VIDEO FROM DASH CAM W/AUDIO OF THIS EVENT.
2011 FORD SUPER [XXX], 6.7L FIRE HAZARD, FUEL INJECTOR HOLD DOWN FAILURE WHILE IDLING IN YARD, SPRAYING FUEL ALL OVER PLACE, TOWED TO DEALER, RECOMMENDS REPLACING ALL HOLD DOWNS DO TO FAULTY PART. TSP ON IT.. 1600.00 NOT COVERED UNDER WARRANTY 86,000 MILES. FIRE HAZARD. GLAD I'M NOT THE ONE THAT'S GOING TO BURN IN THE SUPER [XXX] TRUCK RECOMMEND YOU HAVE FORD RECALL ALL 2011 6.7 LITERS TO REPLACE THE DEFECTIVE PARTS. SELL FORD STOCK. FIRE PROFESSOR AND ENGINEERING STUDENTS. COME ON PEOPLE REALLY!!!!!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THIS ISSUE IS AROUND THE DIESEL EXHAUST FLUID SYSTEM - SPECIFICALLY THE REDUCTANT HEATER ASSEMBLY BUT HAS ALSO NOW AFFECTED THE FUEL PUMP AND ASSOCIATED EMISSIONS. THE PROBLEM IS INTERMITTENT BUT OCCURS WHEN THE TEMPERATURE FALLS BELOW 30 DEGREES. THIS CARE HAS BEEN IN DEALERSHIP REPEATEDLY OVER THE PAST 14 MONTHS FOR THIS ISSUE. PART OF THE DESIGN OF THIS SYSTEM FAILURE IS TO DEPOWER THE ENGINE WHICH NEARLY CAUSED AN ACCIDENT WHILE I WAS DRIVING. I HAVE EXHAUSTED MY ABILITIES AND PATIENCE WITH FORD MOTOR COMPANY AND NOW SUBMIT IT TO YOU FOR REDRESS. SEE ATTACHED PDF DOCUMENT FOR FULL DETAILS..
WHILE DRIVING AT AROUND 60 MPH THE DASH STARTING CHIMING AND GAVE ME A STOP SAFELY NOW MESSAGE. I SLOWED DOWN AND PULLED OVER TO THE SIDE OF THE ROAD. AT ABOUT 5 MPH THE TRUCK SHUT OFF, POWER STEERING AND BRAKES FADED. I WAS BARELY OUT OF THE LANE OF TRAFFIC AND MY ATTEMPTS TO RESTART THE TRUCK AND GET IT FURTHER OFF THE ROAD TO A SAFER SPOT WERE NOT ALLOWED BY THE COMPUTER SYSTEM. I HAD THE TRUCK HAULED TO A NEARBY FORD DEALER AND AFTER COOLING OFF ALL NIGHT THE TRUCK WOULD RESTART. THE LOCAL DEALER COULD NOT FIX THE PROBLEM DUE TO TROUBLE WITH HIS DIAGNOSTIC COMPUTER SO HE SUGGESTED I TRAVEL TO ANOTHER DEALER. HE FELT I COULD MAKE IT THERE WITH THE TRUCK. I WENT TO THE MOTEL WHERE MY WIFE AND I HAD TO SPEND THE NIGHT TO PICK HER UP, A DISTANCE OF ABOUT 1-2 MILES. WE LOADED OUR BELONGS UP INTO THE TRUCK, I RESTARTED IT AND STARTED TO BACK OUT OF THE PARKING SPACE AND IT REPEATED THE STOP SAFELY NOW WARNING AND SHUT THE TRUCK OFF IMMEDIATELY SEEING MY SPEED WAS UNDER 5 MPH. I WAS HALFWAY OUT OF THE SPACE AND WAS STUCK THERE. I WAS VERY FORTUNATE IT HELPED IN THE MOTEL PARKING LOT AS OPPOSED TO JUST AS I PULLED OUT INTO TRAFFIC.. AT THE NEXT DEALERSHIP THE PROBLEM WAS DIAGNOSED AS A BAD EGT TEMPERATURE SENSOR IN THE EXHAUST SYSTEM. *TR
TRUCK SHUT DOWN AUTOMATICALLY AND WOULD NOT RE-START DUE TO EMISSION SENSORS PER THE DEALERSHIP. *TR
ON 11/03/2014, MY WIFE WAS DRIVING OUR 2011 FORD F-250 6.7 LITER DIESEL ON E. KIEHL AVE IN SHERWOOD, AR. THE VEHICLE ALL OF A SUDDEN LOST POWER AND SHUT OFF LEAVING HER TO HAVE TO NEGOTIATE TRAFFIC WITHOUT POWER STEERING OR POWER BRAKES. SHE WAS ABLE TO AVOID A CRASH. WE HAVE NEVER HAD A PROBLEM WITH OUR TRUCK. I JUST HAD THE VEHICLE SERVICED ON 09/30/2014 WHERE THE OIL AND FUEL FILTERS WERE CHANGED. THE TRUCK WAS TOWED TO NORTH POINT FORD IN NORTH LITTLE ROCK, AR. THEY DREW FUEL OUT OF THE SYSTEM PAST THE SECONDARY FILTER. I WAS ADVISED THAT THE FUEL WAS CLOUDY AND CONTAINED METAL FRAGMENTS AND WATER. THE VEHICLE IS COVERED UNDER A 100,000 MILE POWERTRAIN WARRANTY. HOWEVER, FORD ADVISED THAT THE HIGH PRESSURE FUEL SYSTEM HAD FAILED AND THAT IT WAS DUE TO CONTAMINATED FUEL SO THEY WOULD NOT COVER IT UNDER WARRANTY. THE REPAIR BILL IS A LITTLE OVER $11,000.00. I HAD JUST FUELED UP ON 11/01/2014 AT MURPHY USA IN SHERWOOD SO I CALLED THE BUREAU OF STANDARDS FOR THE STATE AND FILED A COMPLAINT ON MURPHY. THE STATE CHECKED THE MURPHY AND ADVISED THAT THEY WERE WITHIN STANDARDS. I CONTACTED MY INSURANCE COMPANY. THEY SENT AN AGENT OUT AND THE FORD DEALERSHIP TOLD HIM THAT IT WAS MECHANICAL FAILURE SO ITS NOT AN INSURANCE ISSUE. I SEEM TO BE GETTING THE RUN AROUND BY FORD. FORD'S HIGH PRESSURE FUEL SYSTEM FAILED WHILE MY WIFE WAS DRIVING DOWN THE ROAD. IF SHE HAD MADE IT TO THE HIGHWAY BEFORE THIS HAPPED, SHE WOULD HAVE BEEN DOING 70 MPH. THIS IS A HUGE SAFETY ISSUE. CLOUDY FUEL WITH WATER AND METAL AFTER THE SECONDARY FILTER WOULD INDICATE A FAILURE IN THE FILTRATION SYSTEM. EVEN SO, FORD'S DESIGN OF THEIR FUEL SYSTEM DOES NOT ALLOW FOR THAT IN THE SLIGHTEST. ALL DIESEL CONTAINS WATER. CHEVY, DODGE, FORD, VW, MERCEDES, ETC. KNOW THAT AND PUT FILTER/WATER SEPARATORS FOR THAT REASON. FUEL SYSTEMS SHOULD BE MADE OF MATERIALS THAT DO NOT RUST AND FAIL. *TR
I PURCHASED THE VEHICLE IN OCTOBER OF 2013 WITH 99,000 MILES ON IT. IN JANUARY OF 2014 I HAD A CHECK ENGINE LIGHT COME ON. I RETURNED TO THE DEALER TO HAVE THE CODE READ. AT THIS POINT THE DIESEL TECH COMES AND TELLS ME THAT MY FUEL SYSTEM HAS BEEN CONTAMINATED AND THEY HAVE TO REPLACE THE ENTIRE FUEL SYSTEM AND THAT I SHOULD CALL MY INSURANCE COMPANY TO COVER THE COST. THE INSURANCE COMPANY SENT OUT AN INSPECTOR WHO TOOK SEVERAL FUEL SAMPLES. NOW AFTER 16 DAYS WITHOUT MY TRUCK THE TEST SAMPLES HAVE CAME BACK AS 100% PURE DIESEL FUEL WITH NO TRACE EVIDENCE OF CONTAMINATION AND THEY WILL NOT COVER THE COST. THEY ARE CURRENTLY SENDING ME LEGAL DOCUMENTATION AS WELL. THE FORD DEALER KNOWING THIS INFORMATION REFUSES TO BUDGE FROM THEIR CONTAMINATION CLAIMS. *TR
FUELED UP DROVE TRUCK FOR 2 DAYS NO PROBLEMS. THAT NIGHT WHILE DRIVING TRUCK BEEPED LOW FUEL PRESSURE LIGHT CAME ON AND TRUCK DIED IN MIDDLE OF ROAD. GOT TOWED IN TO HEALEY BROS IN GOSHEN,NY. AFTER 4 DAYS WAS TOLD I HAD WATER IN THE DIESEL. BUT IF THERE WAS, THE WATER IN FUEL LIGHT SENSOR SHOULD HAVE GONE OFF AND IT DIDN'T. THE DEALER TOLD ME THEY HAD TO REPLACE EVERYTHING FROM THE FUEL PUMP TO THE INJECTS. AT AN OUTSTANDING $10,000. AFTER 1 MONTH OF FIGHTING WITH FORD AND MY INSURANCE COMPANY, NOBODY WANTS TO COVER EVEN UNDER THE EXTENDED WARRANTY I HAVE. I GAVE DEALERSHIP OK TO FIX. ANOTHER MOTHER LATER SUPPOSEDLY STILL WAITING ON PARTS. AT THIS TIME I'VE HAD ENOUGH MAKING MY 400.00 A MONTH PAYMENT AND PAYING MY INSURANCE ON A TRUCK I DON'T HAVE, I CALLED A LAWYER. WELL WHEN THE LAWYER REQUESTED INFO SUCH AS IF FORD SENT AN ADJUSTER, WHAT TESTS DID THEY RUN ON FUEL, WHAT WAS THE % OF WATER, WHY DIDN'T THE LIGHT COME ON THAT THEY TESTED AND SAID IT WAS OK AND A WRITTEN STATEMENT BACKING UP THEIR STATEMENT OF WATER IN THE FUEL SO I COULD GO AFTER THE FUEL COMPANY THEY REFUSED TO GIVE THEM UP. NOW ALL OF A SUDDEN THEY WANT TO WORK WITH ME AND FORD IS GONNA COVER THE WORK AND CREDIT ME 2 MONTHS PAYMENTS. SOMETHING SMELL ROTTEN IN DENMARK WITH THIS ENGINE PROBLEM AND HEALEY BROS FORD AND FORD THEMSELVES. STILL WONT GIVE ME AND HONEST ANSWER ON WHAT THE PROBLEM IS. AND STILL WAITING FOR MY TRUCK. *TR
DRIVING DOWN A 6 LANE HIGHWAY IN MID DAY TRAFFIC. HAD JUST LEFT MY HOUSE NOT 2 MINUTES EARLIER. LIGHT COMES ON SAYS STOP SAFELY NOW. I START TO SWITCH LANES AND THE ENGINE SHUTS DOWN. I AVOIDED A NEAR COLLISION AND SWERVED INTO A TURN LANE. THE TRUCK WOULD NOT EVEN TURN OVER. CALLED THE DEALER AND AFTER I EXPLAINED WHAT HAPPENED THEY STATED OH YOU HAVE A BAD EGT EXHAUST SENSOR IT SHUTS THE VEHICLE DOWN AND WAS INFORMED IT IS A REGULAR THING. WHEN I GOT TO THE DEALERSHIP THEY SAID THERE IS NO FIX OR UPGRADE JUST CHANGE THE SENSOR. THEY ALSO SAID THERE IS NO WAY TO KNOW WHEN THEY ARE GOING TO GO OUT. THEY EXPLAINED WHEN ONE OF THE FOUR SENSORS GOES BAD IT READS A HIGH TEMP READING AND THAT TRIGGERS THE SHUT DOWN. ASKED WHY THEY DON'T CHANGE THE SOFTWARE TO GIVE WARNING WHEN ONE SHOWS HOT AND SHUT DOWN WHEN A MINIMUM OF 2 OR 3 SHOW HOT. I MEAN IF THERE ARE 4 SENSORS AND ONE SHOWS 2200 THE OTHERS SHOW 200 SOMETHING TELLS ME THE SENSORS THE ISSUE. I AM THANKFUL THIS OCCURRED WHEN IT DID INSTEAD OF A MINUTE EARLIER W HEN I INITIALLY PULLED ONTO THE HIGHWAY IN FRONT OF A DUMP TRUCK. IF IT HAD HAPPENED THEN IT WOULD HAVE KILLED ME OR SOMEONE ELSE HAD THE DUMP TRUCK BEEN FORCED TO SWERVE. THIS IS A TRAGEDY WAITING TO HAPPEN. I RESEARCHED IT ON LINE AND SEE A LOT OF OTHER PEOPLE HAVE EXPERIENCED THE SAME ISSUE. PLEASE DO SOMETHING. THIS IS A DIESEL TRUCK. *TR
HIGH PRESSURE FUEL PUMP AND RELATED FUEL SYSTEM FAILURE DUE TO CONTAMINATED FUEL DIESEL. *TR
INTERMITTENTLY BETWEEN 35 MPH AND 85 MPH, THE VEHICLE WILL START TO SHUDDER FOR 5-15 SECONDS AND DURING THIS TIME, SOMETIMES WILL BE ACCOMPANIED BY LOSS OF THROTTLE. IT GENERALLY HAPPENS DURING OR SHORTLY THEREAFTER A REGEN / CLEANING EXHAUST FILTER MESSAGE APPEARS. THE "SHUDDER" COULD ALSO BE DESCRIBED AS A "LUGGING" SENSATION. AFTER CONFIRMING THIS PROBLEM WITH A VEHICLE DATA RECORDER, FORD'S RESPONSE TO MY DEALER WAS "DO NOT ATTEMPT REPAIRS AT THIS TIME, ENGINEERING IS INVESTIGATING." *TR
MY HIGH PRESSURE FUEL PUMP HAS FAILED DUE TO WHAT FORD CALLS CONTAMINATED FUEL. SINCE MY TRUCK HAS ONLY 12,000 MILES ON IT I ASSUMED WARRANTY WOULD COVER A MECHANICAL FAILURE. BUT FORD SAYS THAT CONTAMINATES GOT INTO MY SYSTEM PAST THE FUEL FILTERS HPFP HOW IN THE WORLD AM I TO KNOW ABOUT THE QUALITY OF FUEL I AM BUYING AT FUEL STATIONS ACROSS AMERICA? THIS FUEL SYSTEM IS THE BOSCH CP4 PLATFORM WHICH HAS A TERRIBLE RECORD OF FAILURE. FORD WANTS $8500 TO FIX MY TRUCK. IT WAS $55,000 AND WITH ONLY 12,000 MILES I HAVE TO SPEND $8500 MORE TO FIX. I KNOW I AM NOT THE ONLY PERSON WITH THIS PROBLEM, PLEASE HELP! *TR
Higher-selling and older vehicles accumulate more reports. Counts are not failure rates and are not directly comparable between vehicles that sold in very different numbers.
Categories with enough reports to have a page of their own
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