2020 Ford F-350 Sd Driver assistance Problems

The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (Fuel System, Diesel), 25V626000 (Steering), and 25V686000 (Back Over Prevention); however, the parts for two of the recall repairs were not yet available. The local dealer was made aware of the recalls and confirmed that parts for two of the recalls were not yet available; however, parts for the steering column recall were available. The vehicle was taken to the dealer, where it remained for two months. The contact was then informed that parts to repair the vehicle were unavailable, and the contact was informed to retrieve the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and provided the same information as the dealer. The contact had not experienced a failure.

NHTSA ID

11729685

Incident

Feb 16, 2026

The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA ID

11697899

Incident

Dec 6, 2024

The connectors (part #1 HUZZ-14S411-HB) and (part #2 HUZZ-14S411-FA) are located in on the frame of the truck where the back wheels throw water towards when driving on wet terrain. They tend to hold water which causes electrical damage. This is happening on multiple ford trucks from 2020 - current models. This is causing tail light, AC, radio and other failures to occur.

NHTSA ID

11672559

Incident

Jul 1, 2025

Computer-dash info screens and drive modes. I am unable to change or check onboard dash info upon starting vehicle. Dash does not hold settings one day to the next. Unable to get into or change settings such as trailer settings-so can’t change braking effort-dangerous when hauling 20,000# trailer! Cannot put truck in tow mode or any other mode-defaults to slippery road mode. Again dangerous. Says hill start assist, hill descent assist and pre-collision assist is unavailable . This is all very potentially dangerous especially when hauling! Dealer cannot find problem. After truck is driven a while settings can be re-entered-truck has to be turned off first. Unable to load video of start up.

NHTSA ID

11639899

Incident

Jan 3, 2025

The contact owns a 2020 Ford F-350. The contact stated while starting the vehicle, the rearview camera became inoperable. The contact stated that the rearview camera image did not display properly and was very blurry. The vehicle was taken to an independent mechanic where it was diagnosed that the printed circuit board for the backup camera failed and needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 146,913.

NHTSA ID

11631163

Incident

Dec 17, 2024

Mileage

146,913 mi

The contact owns a 2020 Ford F-350. The contact stated that while reversing, the rearview camera image was significantly foggy. Additionally, the contact stated that the third brake light camera image was significantly foggy. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that both cameras needed to be replaced. The dealer related the failure to Ford Campaign Number: 22S52; however, the vehicle was not covered due to the manufactured date. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 68,000.

NHTSA ID

11617842

Incident

Feb 29, 2024

Mileage

68,000 mi

Vehicle started not going into gear then all a sudden takes off unexpectedly super fast. It almost caused me hitting a person walking.

NHTSA ID

11529243

Incident

Jun 9, 2023

The contact owns a 2020 Ford F-350. The contact stated that while driving at various speeds, the transmission was shifting hard between gears. No warning lights were illuminated. The vehicle was previously serviced at a local dealer under Ford Customer Satisfaction Program: 21B03 to replace the No. 1 planetary and ring gear assembly. The vehicle was repaired; however, the contact stated that the failure persisted, and that the vehicle was jerking while shifting between gears. The contact had received notification of NHTSA Campaign Number: 22V256000 (Power Train) and 22V644000 (Back Over Prevention); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when parts would be available. The contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 9,000.

NHTSA ID

11510812

Incident

Jun 1, 2020

Mileage

9,000 mi

The Ford is under a Customer Satisfaction Program 21B03, and Ford will not honor this for our vehicle, however our truck has the number one planetary and ring gear assembly that has gone out.

NHTSA ID

11446029

Incident

Dec 23, 2021

THE VEHICLE UPON STARTING WILL GIVE TWO WARNINGS: PRE COLLISION NOT AVAILABLE AND STEER ASSIST FAULT SERVICE REQUIRED. THIS DOES NOT HAPPEN ALL THE TIME I TURN VEHICLE OFF AND IT RESETS. I WILL NOT THIS MESSAGE FOR AWHILE AND THEN WILL OCCUR AGAIN I HAVE ALSO NOTICE THAT MY THROTTLE APPEARS TO RAISE ON ITS OWN WHILE DRIVING. THE TAIL GATE ALSO JUST OPENS ON ITS OWN.

NHTSA ID

11389692

Incident

Jan 24, 2021

THE SAME PROBLEM AS THE RECALL IS 20S33. TORGUE CONVERTER DAMPER FRACTURE. THE TRUCK WAS SOLD WITH TECHNICAL PROBLEMS OF THE BACKUP CAMERA, THAT TOTALLY DOESN’T WORK TILL NOW. THE BIGGEST PROBLEMS STARTS ON 07 TH OF OCTOBER 2020, WHEN I NOTICED A HUGE NOISE IN THE CAR ACCORDING TO THE TRANSMISSION SYSTEM. ON THE 08 TH OF OCTOBER 2020, I HAVE BEEN TO DEALERSHIP LOCATED AT 8445 45 TH ST LYONS, IL, 60534, AND I LEFT THE CAR AT THEIR SERVICE CENTER TO DIAGNOSE THE TECHNICAL PROBLEM AND FOR SURE TO SOLVE IT. DURING ONE WEEK THEY CAN’T DIAGNOSE THE PROBLEM. AFTER THAT, THEY CALLED ME, AND SAID THAT THE PROBLEM WAS DIAGNOSED BUT UNFORTUNATELY THEY DIDN’T HAVE THE NECESSARY SPARE PARTS, BECAUSE THE FORD MOTOR COMPANY DOESN’T PRODUCE MORE THIS KIND OF SPARE PARTS. BUT HOW IT’S POSSIBLE TO SELL THE CARS WITHOUT NECESSARIES SPARE PARTS, WHAT HAVE TO DO THE CONSUMER IF THE CAR IS A NEW ONE AND IT BRAKES? THEY DIDN’T REPAIR THE TRUCK IN 30 DAYS; I CALLED THE FORD CUSTOMER SERVICE, BUT THE MS AT THE PHONE TOLD ME THAT THEY CAN’T SOLVE SUCH KIND OF PROBLEMS, AND I HAVE TO FIND ANOTHER DEALERSHIP WHO CAN REPAIRS THE TRUCK. ACCORDING TO THE LAW THEY HAVE TO REPAIR THE CAR IN 30 DAYS, AND THEY DIDN’T, THE CAR IT’S WORSE THEN IT WAS BEFORE. AND NOW I DON’T KNOW WHAT TO DO, WHY THE CAR NEW WARRANTY DOESN’T WORK, THE ADDITIONAL PREMIUM CARE WARRANTY DOESN’T WORK. AND I HAVE TO SAY THAT THE TRUCK IS A NEW ONE, WITH 58 000 MILES. I PAID A LOT OF MONEY FOR THIS CAR, AND NOW I’M IN THE SITUATION THAT I HAVE TO PAY THE CREDIT RATE AND I HAVE NO POSSIBILITY TO DO IT, BECAUSE THE TRUCK IS BROKEN AND I CAN’T WORK. NOW I DROVE THE TRUCK TO ANOTHER SERVICE (NOT FORD) WHERE I WAS TOLD THE COST OF THE REPAIR WOULD COST $7.000. THEY SAID THAT I CANNOT DRIVE THE TRUCK NOW BECAUSE IT IS DANGEROUS.

NHTSA ID

11374215

Incident

Oct 6, 2020

Mileage

59,000 mi