2017 Ford F-750

1. The high pressure fuel system failed, specifically the secondary fuel filter. The fire originated from the injector manifold, burning straight up to the bottom of the hood. Fuel was everywhere and the driver could obviously smell it. 2. This could have been a life threatening fire. 3. The problem has been confirmed by an independent fire safety company that was hired by our insurance. 4. The vehicle was inspected by insurance representatives and the fire department. 5. The Low Air buzzer went off in the cab, indicating the fire had burnt through the air lines to the brake system 6. It is notable that the 2021 Ford F-750 was recalled due to fire hazard.

NHTSA ID

11607344

Incident

Jun 25, 2024

The contact owns a 2017 Ford F-750. The contact stated while driving 60 MPH, the check engine warning light illuminated, and the vehicle shut off. The contact pulled over on the side of the road and had the vehicle towed to the dealer. The dealer stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 76,000.

NHTSA ID

11537655

Incident

Jun 10, 2023

Mileage

76,000 mi

HYDRAULIC BRAKES, 6.8 L V-10 ENGINE. SERVICE BRAKE PEDAL SPONGY, TRAVELS EXCESSIVELY ON INITIAL APPLICATION BUT CAN BE 'PUMPED UP' TO RESPOND BETTER. HAD VEHICLE TOWED TO DEALERSHIP. DEALER SAYS SYSTEM WORKS AS DESIGNED AND SAID 'THEY COMPARED IT WITH OTHER TRUCKS ON LOT.' PICKED VEHICLE UP FROM DEALER, WAS UNABLE TO SPEAK WITH TECHNICIAN WHO PERFORMED DIAGNOSIS. FEELS AS IF BRAKE CALIPER(S) MIGHT BE HANGING UP AND ARE HAVING TO PUMP UP TO GET PADS TO CONTACT ROTOR(S). REMINISCENT OF REAR BRAKE SHOE / DRUM EXCESSIVE CLEARANCE ON OLDER VEHICLE WITH FROZEN SELF ADJUSTERS. THIS VEHICLE HAS FOUR WHEEL DISC BRAKES. 2,354 MILES.

NHTSA ID

11143866

Incident

Oct 4, 2018

Mileage

2,354 mi

All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.

For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.

Some 2018-2020 F-150, 2017-2022 F-Super Duty and 2016-2022 F-650/F-750 vehicles equipped with a diesel engine may exhibit diagnostic trouble code (DTC) P0000 stored in the powertrain control module (PCM) after an on-demand self test. This DTC is due to a processing error in the PCM as a result of on-demand self testing. P0000 is an invalid DTC that will not illuminate the malfunction indicator lamp (MIL) and no repairs should be performed.

It has been discovered that some hydraulic lines installed by Altec may be in contact with chassis air brake line(s). Some DOT inspections have considered this to be a violation of federal regulation 49 CFR § 393.45 b 2. Over time, chafing of the air brake line(s) could result in loss of air pressure and reduction in braking performance. Altec requires the routing of the hydraulic lines to be inspected no later than the next periodic maintenance interval. The affected unit are some T40P cable placers installed on Ford F750 chassis from May 2015 to January 2020